Aastra 53I IP PHONE - RELEASE 2.1 User Manual
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Aastra 53I IP PHONE - RELEASE 2.1 User Manual

Aastra 53I IP PHONE - RELEASE 2.1 User Manual

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53i IP Phone
User Guide
Release 2.1
41-001199-00
Rev 01

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Summary of Contents for Aastra 53I IP PHONE - RELEASE 2.1

  • Page 1 53i IP Phone User Guide Release 2.1 41-001199-00 Rev 01...
  • Page 2 Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation.

  • Page 3: Software License Agreement

    Software in object form solely with the Equipment for which the Soft- ware was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs...

  • Page 5: Table Of Contents

    Key Panel......................... 8 Methods for Customizing Your Phone ............11 Phone Options via the IP Phone UI ............... 11 Phone Options via the Aastra Web UI..............14 Phone Status....................18 Phone Status via IP Phone UI................18 Finding Your Phone’s IP Address ................ 18 Phone Status via the Aastra Web UI..............
  • Page 6 Table of Contents Do Not Disturb (DND) Key .................. 48 Busy Lamp Field (BLF) Key................. 49 BLF List Key......................50 Flash Key....................... 52 Automatic Call Distribution (ACD) Key (for Sylantro Servers)......53 Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers)....57 XML Key.......................
  • Page 7 Table of Contents Enable/Disable Call Waiting ................118 Play Call Waiting Tone ..................120 Stuttered Dial Tone....................121 XML Beep Support ..................... 122 Status Scroll Delay ....................123 Incoming Call Interrupts Dialing................. 124 Goodbye Key Cancels Incoming Calls..............125 UPnP Mapping Lines (for remote phones)............127 Message Waiting Indicator..................

  • Page 9: About This Guide

    This Installation Guide is included in the box with your phone. • Aastra SIP 53i IP Phone User Guide – Describes the most commonly used features and functions for an end user. This User Guide can be downloaded from www.aastratelecom.com.

  • Page 10: Introduction

    - (optional) - For power, use a Power over Ethernet (PoE) power injector or a PoE switch. A PoE power injector is available as an optional accessory from Aastra Telecom. Contact your Administrator for more information. Model 53i IP Phone User Guide...

  • Page 11: Installation And Setup

    Aastra 53i Installation Guide for basic installation and physical setup of the 53i. For more advanced administration and configuration information, System Administrators should refer to the Aastra SIP 51i, 53i, 55i, 57i, 57i CT IP Phone Administrators Guide. Model 53i IP Phone User Guide...

  • Page 12: Getting Started

    1. The phone displays the following startup screens. Initializing network Aastra 53i The 53i phone then checks settings and looks for new configuration and firmware updates for the phone from a server. If a new update is found, the phone displays the message “Updating Configuration”.

  • Page 13: Language Packs

    If language packs were loaded to your phone by your System Administrator, the following screen displays during startup. Downloading language packs..When the configuration update is complete, the phone displays the following screens. Network Done Model 53i IP Phone User Guide...

  • Page 14: Idle Screens

    Idle Screens Idle Screen 1 When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen: John Burns 9054550055 Sat Jun 8 2:55pm The Idle State screen lists your name (SIP screen name), extension (or phone number), and day, date, and time.

  • Page 15: Incomplete Configuration

    For more information on restarting your phone, see "Restarting your phone" page For more information about connecting your phone, refer to the Aastra 53i Installation Guide. Check with your System Administrator for assistance. Connected State Screens When the phone has successfully connected to the network, a "happy face" icon appears to the left of the phone number as show below.

  • Page 16: Ip Phone Keys And Key Descriptions

    IP Phone Keys and Key Descriptions The following sections describe the various 53i phone key functions, and how they help you make and manage your calls and caller information. Key Panel The following table identifies the keys on the key panel of your 53i IP phone that you can use for handling calls.
  • Page 17 Key Description Line/Call Appearance key - Connects you to a line or call. The Aastra 53i IP phone supports up to 3 line keys. Handsfree key - Activates Handsfree for making and receiving calls without lifting the handset. When the audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone.

  • Page 18: Key Description

    Keys Key Description Programmable keys - Six Top Keys: 4 are programmable keys. Note: Keys 1 and 2 are hardcoded as the SAVE and DELETE keys, respectively, and cannot be altered. The following are the default functions for the programmable keys on the 53i IP phone: 1 - Save Allows you to save numbers (hardcoded)

  • Page 19: Methods For Customizing Your Phone

    There are two ways to customize specific options on your phone: • Using the Options key on the IP Phone • Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI You can customize your phone by pressing the Options key and accessing the IP Phone UI.
  • Page 20 Simplified Options Menu Your System Administrator may configure a simplified options menu for your phone. The following table indicates the options that may appear on your phone if the simplified options menu is applied. Option Number Option Call Forward 1. Cfwd Number 2.
  • Page 21 Using the IP Phone UI IP Phone UI 1. Press the Options key on the phone to enter the Options List. 2. Use to scroll through the list of options, or press the number corre- sponding to the Option. 3. Press Enter, the 4 key, or press the digit number of the corresponding option to select an option.

  • Page 22: Phone Options Via The Aastra Web Ui

    In addition to the IP Phone UI options, you can customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, "Finding Your Phone’s IP Address"...
  • Page 23 The Network Status window displays for the IP phone you are accessing.. 3. You can logout of the Aastra Web UI at any time by clicking Log Off. Model 53i IP Phone User Guide...
  • Page 24 Expansion Module - Allows you to configure an additional 36 softkeys with a 536M Expansion Module if it is attached to the phone. This option displays on the side menu of the Aastra Web UI only if an Expansion Module is attached.
  • Page 25 Headings Descriptions Basic Preferences - Allows you to enable/disable the following: Settings • Suppress DTMF Playback • Display DTMF Digits • Call Waiting • Play Call Waiting Tone • Stuttered Dial Tone • XML Beep Support • Status Scroll Delay •...

  • Page 26: Phone Status

    Phone Status You can view the status of your phone using the IP Phone UI or the Aastra Web UI. Phone Status via IP Phone UI The "Phone Status" option on the IP phone displays the status of your phone to the LCD display.

  • Page 27: Phone Status Via The Aastra Web Ui

    =Next Phone Status via the Aastra Web UI After accessing your phone via the Aastra Web UI, the first screen to display is the phone’s Status Screen. This screen is view only. It displays the Network Status of your phone which includes the following: •...

  • Page 28: Customizing Your Phone

    Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and provide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone.
  • Page 29 You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI. Configuring Ring Tones and Tone Sets IP Phone UI Use the following procedures to configure ring tones and tone sets on the IP phone.

  • Page 30: Aastra Web Ui

    Aastra Web UI 1. Click on Basic Settings->Preferences->Ring Tones. For global configuration: 2. In the "Ring Tones" section, select a country from the "Tone Set" field. Valid values are Australia, Europe, France, Germany, Italy, UK, Mexico, and US. Default is US.

  • Page 31: Contrast Level

    Contrast Level The "Contrast Level" option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use this option to set the preference of contrast level. You can set the contrast level using the IP Phone UI only. Setting Contrast Level IP Phone UI 1.

  • Page 32: Set Audio

    Set Audio The "Set Audio" option on the IP Phone allows you to set the audio mode for your IP phone. It also allows you to set the volume level of the headset microphone. You can set Audio on your IP phone using the IP Phone UI only. Audio Mode The 53i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls.

  • Page 33: Headset Mic Volume

    Headset Mic Volume The "Headset Mic Volume" option allows you to set the volume level for the headset microphone. Setting Audio Mode and Headset Mic Volume IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3.

  • Page 34: Time And Date

    Note: You can set the above features using the IP Phone UI. However, only the Time and Date Formats can be set using the Aastra Web UI. The "Time Server" configuration is for Administrator use only and is password pro- tected.
  • Page 35 7. Select a date format from the list of options. Default is Sun Jan 2. Valid values are: • Sun Jan 2 (Default) • 2-Jan-00 • 2000 01 02 • 02/01/2000 • 02/01/00 • 02-01-00 • 01/.02/00 • Jan 2 •...
  • Page 36 Aastra Web UI 1. Click on Basic Settings->Preferences->Time and Date Setting. 2. In the “Time Format” field, select the time format you want to use on your phone. Valid values are: 12h (12 hour format) (default) 24h (24 hour format) Note: The time and time format you configure display on the phone’s idle...

  • Page 37: Language

    The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language.
  • Page 38 For more information about loading language packs, see your System Administrator. 1. Click on Basic Settings->Preferences->Language Settings. 2. In the “Webpage Language” field, select a language to apply to the Aastra Web UI. The IP phone supports the following languages: English (default)

  • Page 39: User Password

    IP Phone UI, use that new password to log into the Aastra Web UI. using the Aastra Web UI, use that new password when changing the user password via the IP Phone UI. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only;...
  • Page 40 Aastra Web UI 1. Click on Operation->User Password. 2. In the "Current Password" field, enter the current user password. user Note: By default, the user name is “ ” (all lowercase) and the password field is left blank. 3. In the "New Password" field, enter the new user password.

  • Page 41: Resetting A User Password

    (no password). You can reset a user password using the Aastra Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). Default password is an empty string ""...

  • Page 42: Restarting Your Phone

    3. Press # to confirm the restart of the phone. If you do not wish to restart your phone, press the 3 key to cancel. Note: Your phone will be out of service temporarily during the restart and downloading process. Aastra Web UI 1. Click on Operation->Reset. 2. Click 3. Click OK at the confirmation prompt.

  • Page 43: Phone Lock

    Lock/Unlock key on your phone, see "Phone Lock Key" page In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following: • Reset a user password. Clicking on the “Reset” button in the “Reset User Password”...
  • Page 44 Aastra Web UI 1. Click on Operation->Phone Lock. Lock the Phone 2. In the "Lock the Phone?" field, click The phone locks dynamically and displays the following message: "Phone is locked". Unlock the Phone 3. Click on Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click The phone unlocks dynamically and displays the following message: "Phone is unlocked".

  • Page 45: Defining An Emergency Dial Plan

    A police and/or fire emergency number in Asia, Europe, Middle East, and South America. You can set the emergency dial plan using the Aastra Web UI. Model 53i IP Phone User Guide...
  • Page 46 Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area. Aastra Web UI 1. Click on Operation->Phone Lock. 2. In the "Emergency Dial Plan" field, enter the 3-digit number used in your local area to contact emergency services.

  • Page 47: Line Keys And Programmable Keys

    Line Keys and Programmable Keys This section describes the Multiple Line/Call Appearance Keys (L1, L2, and L3) and the customizable programmable keys located at the top left on the phone. Programmable Keys Multiple Line/ Call Appearance Keys Multiple Line and Call Appearance Keys The 53i has 3 hard line/call appearance keys each with a corresponding status light.

  • Page 48: Programmable Keys

    "Model 536M Expansion Module" page 135. You can use the Aastra Web UI only, to configure key functions. The following table lists the functions you can set on the programmable keys and provides a description for each function. Key Function...
  • Page 49 Key Function Description Indicates the key is configured to accept an XML application for accessing customized XML services. You can also specify an XML key URL for this option. Flash Indicates the key is set to generate a flash event when it is pressed on the 53i.

  • Page 50: Line Key

    "Multiple Line and Call Appearance Keys" page 39. You use the Aastra Web UI to set a programmable key as a line. Configuring a Line Key Aastra Web UI Use the following procedure to set a programmable key to function as a line.

  • Page 51: Speeddial Key

    Caller ID (*69), Voicemail. The speeddial function can be set using the IP Phone UI or the Aastra Web UI. Note: You can use a speeddial key while on an active call by placing the active call on hold first, and then pressing the speeddial key.
  • Page 52 Use Save to end 4. Press Save to save the speeddial key to the line specified. Note: Use the Aastra Web UI to edit or delete this speeddial key. Creating a Speeddial Key Using the Save Key IP Phone UI Use the following procedure to create a speeddial key using the Save key.
  • Page 53 1. Press the Save key. The screen displays "Save to?" Save to? 2. Select a Programmable key you want to save to. 3. At the "Enter Number" prompt, use the dial pad key to enter the number. > Enter Number 5553491234 4.
  • Page 54 Creating a Speeddial Key Using the Aastra Web UI Aastra Web UI 1. Click on Operation->Programmable Keys. Click on Operation->Expansion Module <N>. 2. Select from "Key 3" through "Key 6". 3. In the "Hard Key" field, select Speeddial to apply to the programmable key.
  • Page 55 Saving an Entry from the Redial, Callers, or Directory Lists to a Speeddial Key IP Phone UI Use the following procedure to save an entry from your Directory List, Callers List, or Redial List on the IP phone. Save Key Directory List Key Callers List Key Redial List Key...

  • Page 56: Do Not Disturb (Dnd) Key

    If the phone shares a line with other phones, only the phone that has DND configured is affected. You can set DND on the programmable keys using the Aastra Web UI only. DND is not configurable from the IP phone UI.

  • Page 57: Busy Lamp Field (Blf) Key

    The LED illuminates steady to indicate the monitored line is off- hook or unregistered. The LED goes off when the line is idle. You can set BLF on the programmable keys using the Aastra Web UI only. BLF is not configurable from the IP phone UI.

  • Page 58: Blf List Key

    BLF List Key (For use with the BroadSoft Broadworks Rel 13 or higher platform only) The BLF\List feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature. This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal.
  • Page 59 Configuring a BLF List Key Aastra Web UI The BLF List function can be configured on the 53i using the Aastra Web UI only. If you set a key to use BLF/List, you must also enter a BLF List URI at Operation- >Programmable Keys->Services.

  • Page 60: Flash Key

    RTP stream (for example, when the call is not on hold). Configuring a Flash Key Aastra Web UI 1. Click on Operation->Programmable Keys. 2. Select a "Key 3" through "Key 6".

  • Page 61: Automatic Call Distribution (Acd) Key (For Sylantro Servers)

    Automatic Call Distribution (ACD) Key (for Sylantro Servers) The 53i and any attached Expansion Modules support Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents). To use the ACD feature on an IP phone, you must first configure an ACD programmable key or Expansion Module softkey.
  • Page 62 Configuring an Automatic Call Distribution (ACD) Key Use the following procedure to configure ACD on the 53i IP Phone. Aastra Web UI 1. Click on Operation->Programmable Keys. Click on Operation->Expansion Module <N>. 2. Select a "Key 3" through "Key 6".
  • Page 63 Using the ACD Feature on your IP Phone The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a phone queue, you must preconfigure an ACD programmable key on your IP Phone as described in the previous procedure.
  • Page 64 4. Using your keypad, enter your Password (provided by your System Administra- tor) and press the Key. 5. Press 4 (Login) to login to the queue. You are logged into the queue and the following screen displays. ACD: <Queue Label> = Logout = Avail 6.

  • Page 65: Directed Call Pickup/Group Call Pickup Keys (For Sylantro Servers)

    The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature using the Aastra Web UI to create a DCP or GCP softkey on the IP phone. When you configure a DCP softkey, you specify the extension that you want to monitor.
  • Page 66 Configuring Group Call Pickup (GCP) Key (for Sylantro Servers) Use the following procedure to configure Group Call Pickup using the Aastra Web UI. Aastra Web UI Note: A ring group must be configured on the Sylantro Server in order for a GCP softkey to function.
  • Page 67 Using Directed Call Pickup/Group Call Pickup Use the following procedure for the DCP/GCP feature on your phone. IP Phone UI Note: Before using the DCP/GCP feature on your phone, you must first con- figure the DCP or GCP Key. You must identify the extension(s) or phone number(s) you want to monitor when configuring the key.

  • Page 68: Xml Key

    You can configure XML using the Aastra Web UI only. Using the Aastra Web UI, you can configure a key to access XML applications. Under Operations->Programmable Keys, you can assign a key the type "XML".
  • Page 69 Configuring an XML Key Aastra Web UI 1. Click on Operation->Programmable Keys. Click on Operation->Expansion Module <N>. 2. Select a "Key 3" through "Key 6". 3. In the "Hard Key" field, select XML to apply to the programmable key. 4. In the "Value" field, enter a URI(s) to apply to this key.

  • Page 70: Sprecode Key

    Sprecode programmable key, *82 automatically activates a service provided by the server. Contact your System Administrator for information about available services. Aastra Web UI Configuring a Sprecode Key Use the following procedure to configure a sprecode programmable key on the 53i phone.

  • Page 71: Park/Pickup Keys

    • After the call is parked, you can press the "Pickup" programmable key, fol- lowed by the applicable value to pickup the call. You configure a Park and Pickup programmable configuration using the Aastra Web The following table provides the values you enter for the "Park Call" and "Pickup Parked Call"...
  • Page 72 Configuring Park/Pickup Keys Aastra Web UI Use the following procedure to configure park/pickup on the 53i phone. 1. Click on Operation->Programmable Keys. 2. Select two keys from "Key 3" through "Key 6". 3. In the "Hard Key" field, select Park for the first key. For the second key, select Pickup.
  • Page 73 Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phone to park a call and pick up a parked call. Park a Call 1. While on a live call, press the "Park" programmable key. 2. Perform the following for your specific server: For Asterisk Server - Server announces the extension number where the call has been parked.

  • Page 74: Last Call Return (Lcr) Key (For Sylantro Servers)

    Last Call Return (lcr) Key (for Sylantro Servers) Using the Aastra Web UI, you can configure the "Last call return" (lcr) function on a key. This feature is for Sylantro servers only. How it works If you configure "lcr" on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for “lcr”...

  • Page 75: Directory Key

    Directory Key By default, the 53i has a Directory key configured on Key 3. However, using the Aastra Web UI, you can assign the Directory key to another available key if required (Key 3 through Key 6).. Directory The "Directory List" feature allows you to store frequently used names and numbers on the phone.

  • Page 76: Callers List Key

    Callers List Key By default, the 53i has a Callers List key configured on Key 4. However, using the Aastra Web UI, you can assign the Callers List key to another available key if required (Key 3 through Key 6).

  • Page 77: Transfer Key

    Transfer Key By default, the 53i has a Transfer key configured on Key 5. However, using the Aastra Web UI, you can assign the Transfer key to another available key if required (Key 3 through Key 6). Transfer The Transfer key allows you to perform blind or consultative call transfers to other recipients.

  • Page 78: Conference Key

    Conference Key By default, the 53i has a Conference key configured on Key 6. However, using the Aastra Web UI, you can assign the Conference key to another available key if required (Key 3 through Key 6). Conference The Conference key allows you to link three active calls into a single conference (Local Conferencing).

  • Page 79: Intercom Key

    Icom key on your phone to use for outgoing intercom calls.You must configure a programmable key with the function, “Intercom”. Use the following procedure to configure a programmable key as an Icom key using the Aastra Web UI. Configuring an Intercom Key Aastra Web UI 1.
  • Page 80 Using the Icom Key ( for Outgoing Intercom Calls IP Phone UI 1. Press the Icom key. 2. Enter the extension number of the person you want to intercom or the BLF softkey for that extension. 3. After a beep tone, your phone automatically connects with the remote extension and you can speak through its speaker.

  • Page 81: None Key

    You do this by setting the key to "none". If a particular key is not defined, it is ignored. Setting a None Key Aastra Web UI Use the following procedure to configure a None key on the 53i IP Phone. 1. Click on Operation->Programmable Keys.

  • Page 82: Phone Lock Key

    Note: You can lock/unlock the phone using the new key you just configured, using the Aastra Web UI at the path Operation->PhoneLock, or using the "Phone Lock" option on the IP Phone UI at the path Options- >Phone Lock.
  • Page 83 Using the Lock/Unlock Key on the IP Phone After configuring a programmable key as a lock/unlock key, refer to the following procedure to use the key on the IP phone. IP Phone UI Lock the Phone 1. Press the Lock programmable key. The phone locks.

  • Page 84: Deleting A Key

    Deleting a Key Aastra Web UI Use the following procedure to delete a programmable key function using the Aastra Web UI. 1. Click on Operation->Programmable Keys. Click on Operation->Expansion Module <N>. 2. Select from "Key 3" through "Key 6". 3. In the "Type" field, select none from the list of options.

  • Page 85: Making Calls

    Making Calls This section describes ways to make calls on your 53i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • lifting the handset • pressing • pressing a line/call appearance button. At the dial tone, enter the number you wish to call.

  • Page 86: Using Handsfree Speakerphone

    Using Handsfree Speakerphone The handsfree feature allows you to speak to someone without using the handset or headset. Your phone must be in either the Speaker or Speaker/Headset audio mode. For more information about setting the audio mode on your phone, see "Set Audio"...

  • Page 87: Using A Headset

    Using a Headset The 53i accepts headsets through the modular RJ9 jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Note: Customers should read and observe all safety recommendations con- tained in headset operating guides when using any headset.

  • Page 88: Redial

    Redial IP Phone UI • Press to dial the most recent number you dialed from the phone. • If you are off-hook and press the last number you called will be called back. • If you are on-hook and press , a Redial Directory list appears on- screen.

  • Page 89: Mute

    Deleting from the Redial List Note: You cannot delete individual entries in the Redial List. IP Phone UI Delete All Items 1. Press 2. Press the Delete Key, then press the Delete Key again at the prompt to erase all items.
  • Page 90 IP Phone UI Press the button at any time to mute handset, headset, or handsfree. The speaker light will flash slowly and you can hear the caller, but they cannot hear you. To switch mute on or off, press Note: If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call.

  • Page 91: Receiving Calls

    Receiving Calls When a call is ringing at your extension, you see the "Inbound Call" Screen. The line/ call appearance light flashes quickly for the incoming call. Laflamme & Assoc 555-1234 Answering an Incoming Call IP Phone UI To answer the call •...

  • Page 92: Handling Calls

    Handling Calls When you are connected to a call, you can use the hard keys or programmable keys on the phone to place a call on hold, transfer a call, or conference. Placing a Call on Hold You can place an active call on hold by pressing the Hold key.

  • Page 93: Transferring Calls

    Automatic Hold When juggling between calls, you do not have to press the hold button to go from one call to the next. The phone automatically puts your current call on hold as soon as you press a new line/call appearance button. If you have more than one call on hold, you can reconnect to a held call by pressing the line/call appearance button where that call is being held.
  • Page 94 1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. 2. Press the Transfer Key. You should hear a dial tone as a second line opens up. 3. Dial the extension number (or the outside number) to Party 2. This is the Party for which you want to transfer Party 1.

  • Page 95: Conferencing Calls

    Conferencing Calls The 53i IP phone offers two methods of conferencing: • Local conferencing (default method). • Centralized conferencing (for Sylantro and Broadsoft Servers) (Administrator must enable this method). By default, the Conference key is Key 6 on your phone. A Conference key must be set up on your phone before you can set up conference calls.
  • Page 96 Using Local Conferencing IP Phone UI Use the following procedure to create a conference call using local conferencing. Use the following illustration as a reference. Conference 1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the speakerphone key.
  • Page 97 Joining Two Active Calls in a Single Conference IP Phone UI 1. Begin with active calls on two different lines (for example, Line 1 and Line 2 have active calls). 2. Press the Line key for which you want to conference the two calls together (for example, Line 1).
  • Page 98 Centralized Conferencing (for Sylantro and Broadsoft Servers) The 53i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencing. If your Administrator does not enable Centralized Conferencing, then the 53i uses Loca Conferencing by default.
  • Page 99 Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers) Note: You can have an unlimited number of parties in a conference (dependent on the limitations of the server. 1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the Speakerphone Key.
  • Page 100 Setting Up Multiple Conferences (for Sylantro Server only) Note: The 53i is limited to 9 conferences (a single conference each on lines 1 through 9). 1. Start Conference 1 using the procedures in the previous section, "Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers)".

  • Page 101: Ending Calls

    Ending Calls IP Phone UI To end a call, you first need to connect or reconnect to the call if not already connected (for example, if your caller is on hold). Press or the line/call appearance button of the active call to end the call. If connected through the handset, you can also place the handset back on hook to end the call.

  • Page 102: Managing Calls

    Managing Calls The 53i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory List • Callers List • Call Forwarding •...
  • Page 103 3. To search for an entry by name, press the dial pad number corresponding to the first letter of the name (for example, press 7 for the letter P). Continue to press the dial pad number to access other letters on the same key (for example, press 7 three times for ‘Ron’).
  • Page 104 Adding an Entry to the Directory List IP Phone UI Use the following procedures to add a new entry to the Directory List. Use the following illustration as a reference. Save Key Delete Key Directory Notes: 1.Use the 3 Key when required for backspacing. 2.You can exit the entry process any time by pressing the Key.
  • Page 105 Adding an Entry to the Directory List from the Save Key You can also add a new entry to the Directory List from the Save Key (Key 1). Notes: 1.Use the 3 Key when required for backspacing. 2.You can exit the entry process any time by pressing the Key or the Directory Key.
  • Page 106 Editing an Entry in the Directory List IP Phone UI Use the following procedure to edit an entry in the Directory List. Use the following illustration as a reference. Save Key Directory 1. Press the Directory Key. 2. Access the entry you want to edit by pressing the first letter of the name on the dial pad, or use to scroll through the list to find the name.
  • Page 107 Deleting an Entry from the Directory List You can delete a single entry from the Directory List, or you can delete all entries from the Directory List. IP Phone UI Use the following procedures to delete a single entry or all entries from the Directory List.
  • Page 108 3. Press the Delete Key again to erase all entries from the Directory List. The "Directory empty" prompt displays.. Directory empty Use Save to add Saving an Entry to the Directory List You can save entries (names and numbers) from other sources to your Directory using any of the following methods: •...
  • Page 109 Saving from the Callers List IP Phone UI Use the following procedure to save names/numbers from the Callers List to the Directory. Use the following illustration as a reference. Save Key Directory Callers List 1. Press the Callers List Key (Key 4). 2.

  • Page 110: Redial List

    Saving from the Redial List IP Phone UI Use the following procedure to save names/numbers from the Redial List to the Directory. Use the following illustration as a reference. Save Key Directory Redial List 1. Press the Redial List Key ( 2.
  • Page 111 Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an example of a Directory List in a spreadsheet application.

  • Page 112: Callers List

    Callers List The Callers list is a stored log of your incoming calls. The 53i IP Phone stores information for up to 200 incoming calls in the Callers list. By default, the Callers List Key is Key 4 on the top left of your phone. Callers List Key Note: Your System Administrator can create a custom Callers List XML appli- cation allowing you to access the Callers List via an XML Key instead of...
  • Page 113 Caller’s List Screen Display Display Item Description 450-349-0438 Indicates you have returned the call from the Callers list. N MAR 04 3:30pm 2x "N" indicates a new call. XX New Callers When you’re not on the telephone and not in the Callers list, the display shows you how many callers have been added to the list since you last checked it.

  • Page 114: Accessing The Callers List

    Accessing the Callers List IP Phone UI Use the following procedure to access the Callers List. Use the following illustration as a reference. Callers List Handsfree Button 1. Press the Callers List Key. Press to move through the Callers list. Press to see the most recent call, or to see the oldest call on your list.
  • Page 115 Editing Entries in the Callers List Important: The Caller List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need to add a prefix. In the Callers List, if a dial pad key is pressed when a number and/or a name is displayed, the cursor will automatically add the digit at the left side of the number to enable the entry of the prefix.
  • Page 116 Deleting Entries From the Callers List You can delete individual items from the Callers List, or you can delete all items in the Callers List. IP Phone UI Use the following procedure to delete an individual item from the Callers List. Use the following illustration as a reference.
  • Page 117 Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.

  • Page 118: Call Forwarding

    Note: You can set the global call forward settings using the IP phone UI or the Aastra Web UI. However, you must use the Aastra Web UI to set the per- line call forward settings. The per-line settings override the settings for global call forwarding.
  • Page 119 Setting Call Forwarding Use the following procedure to set global call forwarding. For Global Call Forward Settings IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Call Forward and press 4. 3. Select Cfwd Number and press 4. 4.
  • Page 120 1. Click on Basic Settings->Call Forward. 2. In the "Mode" field, select the mode you want to set on your phone. Note: To disable call forwarding in the Aastra Web UI, set the mode to OFF and remove the phone number in the "Number" field.
  • Page 121 3. In the "Mode" field, select the mode you want to set on this line. Notes: 1.To disable call forwarding in the Aastra Web UI, set the mode to OFF and remove the phone number in the "Forward Number" field.

  • Page 122: Missed Calls Indicator

    Missed Calls Indicator The IP phone has a "missed calls" indicator that increments the number of missed calls to the phone. This feature is accessible from the IP phone UI only. The number of calls that have not been answered increment on the phone’s idle screen as "<number>...

  • Page 123: Voicemail

    Voicemail The Voicemail feature on the 53i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number.

  • Page 124: Additional Features

    LCD window, allowing the call to be dialed faster. DTMF playback suppression is disabled by default. Suppressing DTMF playback can be configured using the Aastra Web UI. Configuring Suppression of DTMF Playback Aastra Web UI Use the following procedure to configure suppression of DTMF playback.

  • Page 125: Display Dtmf Digits

    IP phone’s LCD display. This parameter is disabled by default (no digits display when dialing). You can enable the "Display DTMF Digits" parameter using the Aastra Web UI. Configuring Display of DTMF Digits...

  • Page 126: Enable/Disable Call Waiting

    • the Blind Transfer feature on the phone may not work if two calls are made to the phone at one time. You can disable call waiting using the configuration files or the Aastra Web UI. 118 Model 53i IP Phone User Guide...
  • Page 127 Enabling/Disabling Call Waiting Aastra Web UI Use the following procedure to enable or disable Call Waiting on the IP phone. Note: "Call Waiting" is enabled by default. 1. Click on Basic Settings->Preferences->General. 2. Call Waiting is enabled by default. If required, disable the "Call Waiting" field by unchecking the check box.

  • Page 128: Play Call Waiting Tone

    You can enable or disable the playing of a call waiting tone when you are on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI Use the following procedures to configure a call waiting tone on the IP phone.

  • Page 129: Stuttered Dial Tone

    Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Use the following procedures to configure stuttered dial tone on the IP phone.

  • Page 130: Xml Beep Support

    XML Beep Support Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the "XML Beep Support" field at the path Basic Settings->Preferences->General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.

  • Page 131: Status Scroll Delay

    Status Scroll Delay Using the Aastra Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the "Status Scroll Delay (seconds)" field at the path Basic Settings->Preferences->General.

  • Page 132: Incoming Call Interrupts Dialing

    Aastra Web UI at the path Basic Settings->Preferences->General. When you enable this field in the Aastra Web UI, an incoming call automatically interrupts the outgoing call during dialing and allows the phone to ring for you to answer the incoming call.

  • Page 133: Goodbye Key Cancels Incoming Calls

    53i displays "3 Ignore Answer 4" on the LCD. For the 53i, you must use the Right and Left arrow keys to answer or ignore the call. A User can set this parameter using only the Aastra Web UI. Configuring Goodbye Key to Cancel Incoming Calls...
  • Page 134 Using the Goodbye Key to Cancel Incoming Calls Feature IP Phone UI THEN "Goodbye Key Cancels Incoming Call" is press the Goodbye key to reject the enabled AND a second call comes in second incoming call. while you are on an active call, "Goodbye Key Cancels Incoming Call"...

  • Page 135: Upnp Mapping Lines (For Remote Phones)

    IGD. HTTP and SIP use a single port each. RTP/RTCP uses a range of ports. You can enable the UPnP mappings to specific lines on your phone. You set this configuration using the Aastra Web UI at Basic Settings->Preferences->UPnP Mapping Lines.

  • Page 136: Message Waiting Indicator

    LED illuminates if a voice mail is pending on line 3. If you configure the MWI LED for all lines, the LED illuminates if a voice mail is pending on any line on the phone (lines 1 through 9). You configure the MWI indicator using the Aastra Web UI. Configuring Message Waiting Indicator Aastra Web UI Use the following procedure to configure the message waiting indicator on a specific line or on all lines on the IP phone.

  • Page 137: Incoming Intercom Call Features

    You can change the behavior of how the phone handles incoming intercom calls by enabling/disabling specific parameters using the Aastra Web UI. The following table describes these features. Incoming Intercom...
  • Page 138 "Allow Barge In" is enabled by default. Configuring Incoming Intercom Settings Aastra Web UI Use the following procedure to configure incoming Intercom settings on the IP phone.

  • Page 139: Using Redial Key For "Last Number Redial

    Note: If the Auto-Answer field is not checked (disabled), the phone rejects the incoming intercom call and sends a busy signal to the caller. 3. The "Microphone Mute" field is enabled by default. The microphone is muted on the IP phone for Intercom calls made by the originating caller. To disable this field, uncheck the box.

  • Page 140: Available Features Enabled By Administrators

    Available Features Enabled by Administrators There are features on your IP Phone that you can use ONLY if an Administrator has enabled them on your phone. Those features are described in this section. Contact your System Administrator for more information. Outgoing Intercom Calls If your System Administrator configures the outgoing intercom feature on your phone, pressing the Icom button allows your phone to find an available line and place...

  • Page 141: Customizable Callers List Key

    Customizable Callers List Key Your System Administrator can specify an XML URI that creates a custom Callers List application for your phone. When you press the Callers List key, the phone accesses a custom XML URI Callers List instead of the standard Callers List. Contact your System Administrator for more information.

  • Page 142: Answer And Ignore Softkeys For Xml Applications

    Answer and Ignore Softkeys for XML Applications If you are accessing XML applications on your phone and a call comes in, your System Administrator can create "Answer" and "Ignore" keys that you can use to either answer the incoming call, or ignore it.. When the Ignore Answer line displays, you can press the Right Arrow key...

  • Page 143: Model 536M Expansion Module

    • Busy Lamp Fields (BLFs) (maximum of 50) • Speedial • Shared Call Appearance • Phone Lock You can configure the softkeys using the Aastra Web UI. Reference For more information about configuring the expansion module softkeys with these functions, see the "Programmable Keys"...

  • Page 144: Using The Expansion Module

    Office (speeddial) References For more information about configuring softkeys, see "Programmable Keys" page 40. For more information about installing the 536M module on your phone, see the Aastra 53i IP Phone Installation Guide. 136 Model 53i IP Phone User Guide...
  • Page 145 Line: 1 Change Use Save to end 4. Press Save to save the speeddial key to the line specified. Note: Use the Aastra Web UI to edit or delete this speeddial key. Model 53i IP Phone User Guide 137...

  • Page 146: Troubleshooting Solutions

    Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press the volume button when the phone is on-hook and idle. For more information, refer to the “Adjusting Volume section” in the Aastra 53i Installation Guide provided with your phone.
  • Page 147 How do I change my user password? You can change the user password from the IP phone UI or the Aastra Web UI. IP Phone UI 1. Press on the phone to enter the Options List. 2. Select User Password and press 4.
  • Page 148 Press the 4. key to confirm and restart the phone. If you do not wish to restart your phone, press the 3 key to cancel. Note: Your phone will be out of service temporarily during the restart and downloading process. Aastra Web UI 1. Click on Operation->Reset. 2. Click 3. Click OK at the confirmation prompt.
  • Page 149 Options List. 2. Enter your user password and press 4. The phone unlocks. Use the following procedure to lock an IP Phone using the Aastra Web UI. Aastra Web UI 1. Click on Operation->Phone Lock.
  • Page 150 Unlock the Phone 3. Click on Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click The phone unlocks dynamically and displays the following message: "Phone is unlocked". 142 Model 53i IP Phone User Guide...

  • Page 151: Limited Warranty

    Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.

  • Page 153: Appendix A - Time Zone Codes

    Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code AD-Andorra AG-Antigua AI-Anguilla AL-Tirane AN-Curacao AR-Buenos Aires AS-Pago Pago...
  • Page 154 Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-China CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GF-Cayenne GI-Gibraltar...
  • Page 155 Time Zone Name Time Zone Code JM-Jamaica JP-Tokyo KY-Cayman LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham PA-Panama PE-Lima PL-Warsaw PR-Puerto Rico PT-Lisbon PT-Madeira...
  • Page 156 Time Zone Name Time Zone Code RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii...
  • Page 157 94 downloading to PC 103 star codes for 116 sorting 95 do not disturb (DND) 48 documentation 1 Aastra Web UI DTMF, suppressing playback 116 Basic Settings parameters 17 Operaton parameters 16 phone status 16 emergency dial plan, defining 37...
  • Page 158 Index keys redial 80 as Callers List Key 68 requirements, 53i 2 as conference key 70 restarting the phone 34 as Directory key 67 ring tone sets 21 as empty key 73 ring tones 20 as Last Call Return 66 as transfer key 69 save key 10 speaker mode 24...
  • Page 159 Index warning tone, for Intercom 130 warranty, limited 143 XML application title 60 XML application URI 60 XML beep support 122 XML key, setting 60 XML service, accessing 61 Index-3 Model 55i IP Phone User Guide...
  • Page 162 If you’ve read this owner’s manual and consulted the Troubleshooting section and still have problems, please visit our website at www.aastra.com or call 1-800-574-1611 for technical assistance. © Aastra Telecom Inc.2007 41-001199-00 Rev 01...

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