Novell OPEN WORKGROUP SUITE SMALL BUSINESS EDITION 9.3 - ADMINISTRATION 10-2007 Manual page 16

Helpdesk Send User Queue Change: Keep the default of 0 to not notify users of a
change in their queue association. Change to 1 to turn on notification.
Helpdesk Send User Priority Change: Keep the default of 0 to not notify users of a
change in the priority of their incident. Change to 1 to turn on notification.
Helpdesk Send User Tech Change: Keep the default of 1 to activate notification.
Change to 0 to not notify users of a change to the technician assigned to their incident.
Helpdesk Send User Status Change: Keep the default of 1 to activate notification.
Change to 0 to not notify users of a change in their incident's status.
Helpdesk Send User Close: Keep the default of 1 to activate notification. Change to 0 to
not notify users of a change in their incident's status to Close.
Helpdesk Web Helpdesk Page: The address your Helpdesk users go to access your
Helpdesk services.
E-Mail Address of Queue Changes: Specify the e-mail address to be used to send
notifications of reassignments of queues.
Helpdesk Technician Change E-Mail: Specify the e-mail address to be used to send
notifications of reassignments of technicians.
Helpdesk Solution Change E-Mail: Specify the e-mail address to be used to send
notifications of incident solutions.
Helpdesk Status Change E-Mail: Specify the e-mail address to be used to send
notifications of change to incident status.
Helpdesk Priority Change E-Mail: Specify the e-mail address to be used to send
notifications of a change to incident priority.
16 Helpdesk Administration Guide