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Franke A300 User Manual
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Franke A300 User Manual

Franke A300 User Manual

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USER MANUAL
A300
FCS4070
Read the user manual before working on the machine.
Keep the manual with the machine and pass the manual on to the
next operator if the machine is sold or transferred to a third party.

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Summary of Contents for Franke A300

  • Page 1 USER MANUAL A300 FCS4070 Read the user manual before working on the machine. Keep the manual with the machine and pass the manual on to the next operator if the machine is sold or transferred to a third party.
  • Page 3 Type code  18 Description of machine  19 Coffee machine  19 Add-on units  20 Overview of operating modes  22 Franke Digital Services (option)  23 Installation  24 Preparations  24 Dimensions  24 Requirements of the water supply  26 Setting up and preparing the coffee machine  28...
  • Page 4  66 13.5 Set default values  67 13.6 Activating configurations  67 13.7 Troubleshooting  68 Error messages  68 14.1 Troubleshooting the system  69 14.2 Tips for good coffee beverages  71 14.3 Help with problems concerning product quality  71 14.4 User manual A300...
  • Page 5 15.4 Transport and storage  74 15.5 Recommissioning after prolonged periods of storage or non-use  74 15.6 Disposal of parts  75 Technical data  76 Capacities in accordance with DIN 18873-2:2016-02  76 17.1 Electrical connection data  76 17.2  77 User manual A300...
  • Page 6 – The A300 is intended for use by trained personnel or as a self-service machine. – Self-service machines must always be monitored to protect the users. – Each operator of the A300 must have read and understood the manual. This does not apply to its use in the self-service area.
  • Page 7 – Do not use the A300 if the connection lines of the A300 or the add-on units are damaged. – Do not use the A300 unless the A300 or the add-on units have been cleaned or filled as intended. – Children under the age of 8 are not permitted to use the A300 and the add- on units.
  • Page 8 Keep hands away from the spouts and nozzles during this process. b) Do not place anything on the drip grid. c) IN CASE OF SCALDING: Immediately cool the affected area and, depending on the severity of the in- jury, consult a doctor. User manual A300...
  • Page 9 Inadequate cleaning can result in food residues accumulating in the machine and at the spouts, thereby contaminating products. a) Do not use the machine unless it has been cleaned according to the instructions. b) Clean the machine daily in accordance with the instructions. c) Inform operating personnel of the necessary cleaning measures. User manual A300...
  • Page 10 Commissioning menu on the basis of the measurement. Determining water hardness using measuring strips To descale the machine, only use the descaler concentrate from Franke (item number 560.0589.837). This guarantees reliable descaling results. a) Make sure that you order descaler concentrate in good time so that you can descale the coffee ma- chine immediately when the prompt appears on the coffee machine operator panel.
  • Page 11 Result or intermediate result for additional steps Bean hopper Powder hopper Filling the water tank Empty the grounds container Symbols used in the software 19.2.1 Symbols used for navigation and operation Symbol Designation Description Cancel button Cancel preparation User manual A300...
  • Page 12 Water filter Grounds container Grounds container must be emptied Drip tray Drip tray is full or not installed correctly Door The door is open Water tank Water tank is empty or missing Payment Payment active Service/configuration/ administration User manual A300...
  • Page 13 Bean hopper is empty or not installed correctly Milk Milk container is empty or not installed correctly Powder resource Powder hopper is empty or not installed correctly Resource settings Set resources System information Counter Individual products counter Inactive Data transfer Data is being transferred User manual A300...
  • Page 14 If the entire system is affected by an error, the error message will appear automatically. Door open The door is open. Please close the door. Color code for error messages Temporary interruption System still fully functional System has limited functionality Some or all resources are locked User manual A300...
  • Page 15 Scope of delivery | 3 SCOPE OF DELIVERY The scope of delivery may vary, depending on the configuration of the appliance. Additional accessories may be obtained directly from your retailer or from Franke Kaffeemaschinen AG in Aarburg, Switzerland. Item description Item number...
  • Page 16 3 | Scope of delivery Franke Kaffeemaschinen AG Item description Item number Collecting container (only on machines with no 560.0612.966 wastewater connection) Single milk spout 560.0613.850 See enclosed mounting instructions Measuring cup 560.0597.258 User manual A300...
  • Page 17 21.1.2 SU05 cooling unit The type plate for the SU05 cooling unit is located on the left inner wall. 21.1.3 CW (option) The type plate for the cup warmer is located in the interior on the rear panel. User manual A300...
  • Page 18 SU05 Cooling unit (5 l) positioned next to the coffee machine KE200 Cooling unit (4 l) positioned next to the coffee machine Cup warmer FoamMaster (cold and warm milk, cold and warm milk foam) EasyClean MilkSystem Accounting system Cashless User manual A300...
  • Page 19 Franke Kaffeemaschinen AG Description of machine | 5 DESCRIPTION OF MACHINE Coffee machine The A300 coffee machine is available with numerous options. Please note that your coffee machine may look different from the configuration shown here. Bean hopper Insertion flap...
  • Page 20 – Adjustable feet, 70 mm – Adjustable feet, 100 mm – Franke Digital Services 22.1.3 Versions Water supply Product type A300 with main water connection A300 NM A300 MS EC A300 FM EC A300 with water tank A300 NM A300 MS EC...
  • Page 21 The cup warmer with four heatable shelves fits perfectly to your coffee machine. 22.2.3 Accounting system The accounting system processes all payment transactions and records all accounting data. Interfaces: – VIP Payment systems: – Card readers User manual A300...
  • Page 22 . Select Activate payment Display Credit: CHF 6 – Product prices – Credit – Missing credit Espresso Double Espresso 2 Espressos CHF 4.00 CHF 4.00 CHF 4.00 Menu item 1.12 Payment Caffè Crema To Go Steam Tea water CHF 4.00 CHF 4.00 CHF 4.00 User manual A300...
  • Page 23 Description of machine | 5 Franke Digital Services (option) Developed specially for the Franke coffee machine fleet, our digital services give you control and a clear overview of all activities and information about the coffee machines. Centrally controlled remote mainte- nance, such as software and configuration updates, means that on-site interventions are not required.
  • Page 24 You must have completed these preparations before one of our service technicians can install the coffee machine for you. Your service technician will install your coffee machine and carry out the initial commis- sioning process. He will instruct you in the basic functions. Dimensions All dimensions are specified in mm. User manual A300...
  • Page 25 Franke Kaffeemaschinen AG Installation | 6 A300 with main water connection A300 with water tank and SU05 Minimum clearances – To the rear panel: 50 mm – Above: 200 mm (for filling and removal of the bean hopper) – To the right: 100 mm (for opening the door)
  • Page 26 6 | Installation Franke Kaffeemaschinen AG 23.2.1 Feet A300 is delivered with feet. – Feet 40 mm (standard) – Feet 7 mm (option) – Feet 70 mm (option) – Feet 100 mm (option) Adjustable feet can be used to compensate for unevenness or differences in height.
  • Page 27 < 30 mg/l TDS (total desolved solids) 30–150 ppm (mg/l) Electrical conductivity (measured) 50–200 µS/cm (microsiemens) Iron content < 0.3 mg/l – Color: Clear – Taste: Fresh and pure taste – Aroma: No perceptible aroma – No rust particles in the water User manual A300...
  • Page 28 Coffee machine fitting Water system fitting Seal Water hose 1. Rinse the water hose and the water supply 2. Connect the water hose with the strainer to line thoroughly to remove any dirt or debris. the coffee machine. User manual A300...
  • Page 29 Work improperly performed on electrical systems can lead to electrocution. a) Trained and qualified electricians are permitted to work on electrical systems. Instructed persons are permitted to work on electrical systems only under the guidance and supervision of a trained and quali- fied electrician. User manual A300...
  • Page 30 Only pull on the plug and not on the cable when disconnecting the device from the power grid. 1. Fuse the electrical circuit. 2. Connect each device to the power grid sepa- rately. 3. Activate the electrical circuit. Switching the machine on ð The machine starts. 1. Briefly press the button [1]. User manual A300...
  • Page 31 Water filter – Yes Only in conjunction with main wa- ter connection – No User manual A300...
  • Page 32 Next Back 1. Fill the containers with the defined raw mate- rials. To adjust the standard drinks, press on the Franke logo in the top left. See also the section entitled Setting  57] beverages [ You can change any of the settings that you configured when commissioning the machine at any time by  56]...
  • Page 33 4. Unscrew the screw cap [3] from the car- tridge [4]. 5. Remove the seal. 6. Insert the descaling cartridge [4] at an angle from below into the red double pipe [5]. 7. Close the door. 8. Insert the grounds container. User manual A300...
  • Page 34 Remove the oil film from the inside of the bean hopper on a daily basis. b) To do this, use a dry cloth or a cloth moistened only with water. c) Do not use any cleaners, as these alter the taste of the coffee. User manual A300...
  • Page 35 Monitor how much you use over a specific period, e.g. over the course of a week. Take note of when you need to refill and how much, and use this information to determine how much you will need over the next few hours. Mark the maximum fill level on each bean hopper, e.g. using a sticker. User manual A300...
  • Page 36 1. Open the lid [1] and open the handle [2]. 2. Remove the water tank [1] upwards and clean if necessary. User manual A300...
  • Page 37 The milk system is prepared semi-automatically after a cleaning or a filling procedure. Please observe the instructions in the event messages. Access to the event messages is through the dashboard. 25.6.1 SU05 cooling unit 1. Open the door. 2. Switch on the cooling unit. User manual A300...
  • Page 38 The powder hoppers worm gear mechanism can cause cuts or crushing injuries. a) Exercise care when cleaning the powder hopper. NOTICE Contamination from powder Powder can fall from the powder hopper. a) Always transport the powder hopper in an upright position and ensure it is closed. User manual A300...
  • Page 39 Push the locking slide all the way in. Emptying the grounds container NOTICE Formation of mold Coffee residue can lead to the formation of mold. a) Empty and clean the grounds container at least once a day. User manual A300...
  • Page 40 4. Clean and dry the drip tray and drip grid. 5. Place the drip grid on the drip tray. 1. Pull out the drip tray. 2. Remove the drip grid. 6. Push the drip tray into the machine. User manual A300...
  • Page 41 Use a microfiber cloth to clean the milk container. 25.11.1 SU05 cooling unit 1. Open the door. 2. Pull out the milk container. 3. Store the milk in a refrigerator, or dispose of it if necessary. User manual A300...
  • Page 42 6. Switch off the cooling unit if it is no longer re- the milk into the system, and the cooling quired. Leave the door to the switched-off chamber. cooling unit slightly open to prevent odors from building up inside. 5. Insert the cleaned milk container. User manual A300...
  • Page 43 Preparing hot water You can stop the hot water spout at any time by pressing the cancel button. Example: Quick Select 1. Place an appropriate drinking vessel under the hot water spout. User manual A300...
  • Page 44 ð The wand will start producing steam. ð The beverage overview screen appears. 26.3.1 Purging the steam wand after use 1. Wipe the steam wand with a damp cloth. 2. Start the steam output briefly to purge the nozzle. User manual A300...
  • Page 45 Franke Kaffeemaschinen AG Preparing beverages | 9 Espresso Double Espresso 2 Espressos Caffè Crema To Go Steam Tea water 3. Press the cancel button to stop the steam. ð The steam output stops. ð The beverage overview screen appears. User manual A300...
  • Page 46 4. Rinse the components thoroughly. 2. Soak the components in hot water with a 5. Dry the components. mild cleaner. Additional areas to be cleaned by hand – Inner side of the door and door gasket on cooling unit User manual A300...
  • Page 47 Cleaning the coffee machine Caffè Crema To Go Steam Tea water Rinsing the coffee machine Filter water quantity 1. Tap the Franke logo. Wipe protection 5. Select Clean coffee machine 6. Confirm message with to begin the cleaning process. 7. Follow the instructions on the user interface...
  • Page 48 2. If necessary, use a mild cleaner. NOTICE! Do damp cloth. not use abrasive cleaners. 27.7.2 Cleaning the water tank (if present) Check the water tank daily for dirt or limescale. Clean the appliance immediately if it is dirty or has lime scale. User manual A300...
  • Page 49 Applies to machines with a wastewater connection! On machines with a wastewater connection, if water remains in the drip tray, this can escape when the drip tray is removed. a) Before removing the drip tray, ensure that the remaining water has drained. User manual A300...
  • Page 50 Error/event log Caffè Crema To Go Steam Tea water Clean the coffee machine Rinse the coffee machine 1. Tap the Franke logo. Wipe protection 5. Select Wipe protection ð The user interface is locked for 20 sec- onds. 6. Clean the screen.
  • Page 51 2 Espressos Clean coffee machine Caffè Crema To Go Steam Tea water Descale coffee machine Rinse coffee machine 1. Tap the Franke logo. Wipe protection 5. Tap Rinse coffee machine and confirm. ð The coffee machine is rinsed.  56] 2. Enter the PIN.
  • Page 52 400 mm long. 560.0001.187 Mixing chamber For powder system 560.0580.820 Mixer chamber lid For powder system 560.0578.001 O-ring 13x1.5 EPDM Seal for drip tray with drain Only for versions with a mains water connection User manual A300...
  • Page 53 8. Close the door of the machine. 9. Insert the grounds container into the ma- chine. 10. Connect the machine to the power grid. 4. Release the brewing module lock [1] in coun- terclockwise direction. User manual A300...
  • Page 54 A descaling prompt is displayed after 12 days of operation. After the descaling prompt is first displayed, the A300 can continue to be used until the remaining water is used up. After this period, the machine is dis- abled until descaling is carried out.
  • Page 55 Cleaning the coffee machine Caffè Crema To Go Steam Tea water Descaling the coffee machine Rinsing the coffee machine 1. Tap the Franke logo. Wipe protection 5. Select Descaling ð The automatic descaling process starts and instructions are displayed regarding the next steps to be taken.
  • Page 56 Calling up the maintenance level Espresso Double Espresso 2 Espressos Caffè Crema To Go Steam Tea water 1. Tap the Franke logo.  56] PIN codes [ 2. Enter the PIN. 3. Press 12.2 PIN codes Default PIN codes are assigned at the factory:...
  • Page 57 Setting beverages Resources Set machine Access rights 29.4.1 Setting beverages Export/import Sort beverages Espresso Caffè Latte Cappuccino Milk coffee Caffè Crema To Go Latte macchiato Chocolate Chococcino Tea water Milk Espresso macchiato Steam Adjustable Copy Edit Hide User manual A300...
  • Page 58 Quick Select operating mode Modifying a beverage Cappuccino Coffee First bean type Dark espresso blend (left) Bean quantity Water quantity Water temperature Pre-brewing profile Short Medium Long Active beverage Resource (coffee, milk, etc.) Configuration parameters Slide control User manual A300...
  • Page 59 2. Select the appropriate resource type from the list. Set foam profiles On the A300 FM EC, you can set the foam profiles for firm and liquid foam (standard settings: Liquid foam 10% air, firm foam 35% air). Set foam profiles...
  • Page 60 Adjusting timers Parameter Value range Remarks Action – Switch on automatically Select timer operation – Switch off automatically Hour 0 ‑ 23 Set switch-on/switch-off time Minute 0 ‑ 59 Repeat every Mon- – Yes Activate/deactivate the timer depending on the day User manual A300...
  • Page 61 Total version Sub-system versions Machine Machine type Serial number [Serial number] Franke product catalog version that is currently in- stalled POP (product offering package) Product offering package version that is currently in- stalled (product positioning/sorting) License Active license for Franke Digital Services, if present...
  • Page 62 Action Service technician Owner Specialist Operator Change PIN and ac- Yes (for all roles) Yes (for child roles) tivate test products Add/change/re- Yes (reduced func- move/adapt prod- tionality) ucts View counter Perform cleaning Perform software update (USB) User manual A300...
  • Page 63 Overview This menu provides you with the following options: – Use existing Franke media for screen savers or as advertising media – Upload and view your own media objects on the machine – Use your own media for screen savers or as advertising media –...
  • Page 64 – Determines how many and which alternative fr-CA, hr, hu, it, ja, languages are available during product selec- ko, lt, lv, nl, no, pl, pt- tion BR, ro, ru, sk, sl, sr, sv, tr, th, uk, zh-CN, zh-TW, ar User manual A300...
  • Page 65 – The nutritional information can be entered in chapter Menu 4 Nutritional value information Further nutritional value infor- Free text input mation 30.4.5 Accounting Parameter Value range Remarks Select – Coins – Cards – Customer card – Contactless – Cell phone – Banknotes User manual A300...
  • Page 66 30.5.2 Load data Desired action Menu item Information/instruction Import configuration and 3.2 Load backup – Load backed up data (configuration, Franke me- media dia, your own media) – Eject USB stick automatically 30.5.3 Back up XML data Desired action Menu item...
  • Page 67 Provisioning Deployment Service menu dashboard. Individualization and data transfer 1. Tap the Franke logo. 2. Enter the PIN. Cleaning and maintenance 3. Press ð In addition to the Individualization and data transfer menu, the number of available up- 4.
  • Page 68 The machine must be restarted in the event of serious errors. a) Restart the machine. b) Check the power supply if the machine fails to start. c) Contact your service technician if the machine cannot be started or if you are unable to rectify the er- ror. User manual A300...
  • Page 69 Check the descaling cartridge fill level. being dispensed (error or clogged or descaling cartridge is Check the red adapter with the sealing message E409) empty ring and clear away any descaler crystals. Run the descaling process again User manual A300...
  • Page 70 Clean and rinse the water tank thoroughly tank is not detected wall of the water tank 31.2.1 Restarting the machine ð The machine will restart. ð The start screen is displayed. 1. Press and hold the button [1] for 10 seconds. User manual A300...
  • Page 71 Poor water quality (chlorine, hard- Have water quality tested ness, etc.)  27] Coffee tastes bitter Temperature too high Reduce coffee temperature Setting bev-  57] erages [ Grind too fine Select a coarser grind Set the grind coarseness User manual A300...
  • Page 72 Use more powder, use less water Powder clumping or moist Clean and dry powder system Taste of powder products Too sweet Use less powder, use more water Not sweet enough Use more powder, use less water Strange taste Clean powder system User manual A300...
  • Page 73 Back up the data if the machine is to be recommissioned later or if the machine is to be replaced by a ma- chine of the same type. This manual applies to coffee machines without Franke Digital Services. 1. In the service menu under Customization and ð...
  • Page 74 If you plan to start using your machine again at a later date, it is essential that service measures are imple- mented. The coffee machine must be maintained, installed, and cleaned before preparing any beverages. a) Contact the Franke Service team for information regarding proper decommissioning and storage. b) Have your coffee machine drained by your service technician.
  • Page 75 The appliance complies with European Directive 2012/19/EU regarding Waste Electrical and Electronic Equipment (WEEE) and must not be disposed of with household waste. Dispose of electronic parts separately. Dispose of plastic parts in accordance with their marking. Two people are required for transporting the coffee machine. User manual A300...
  • Page 76 Milk coffee Chocolate 17.2 Electrical connection data Voltage Main power connec- Power rating (max.) Fuse Frequency tion 100 V 1LNPE 1400 W 15 A 50-60 Hz 110–127 V 1LNPE 1200-1500 W 15 A 60 Hz 200 V 1LNPE 2000 W 10 A 60 Hz 220–240 V 1LNPE 2100-2400 W 10 A 50-60 Hz User manual A300...
  • Page 77  75 Intended use  6 Coffee machine Cleaning  47 Lime deposits  10 Unpacking  28 Connecting the water supply  28 Connection Machine electrical  30 Restart  70 Credit Mode  22 Switching on  30 Switching on for the first time  31 User manual A300...
  • Page 78  56 Wipe protection  50 Plastic parts Disposal  75 Powder Disposal  75 Product quality  72 Requirements  11 Resources filling  32 Setting  59 Safety  7 Screen Cleaning  50 Wipe protection  50 Setting beverages  58 Spout  43 Start button  12 User manual A300...
  • Page 80 St Albans, Tel.: +1 615 462 4265 www.franke.com Hertfordshire, AL2 2DQ Fax: +1 615 462 4400 England www.franke.com Franke Coffee Systems GmbH Tel.: +44 1923 635700 Franke Strasse 1 Fax: +44 1923 635701 97947 Grünsfeld www.franke.com Deutschland Tel.: +49 9346 9278 0 coffee.franke.com...

This manual is also suitable for:

Fcs4070