ACRONIS SNAP DEPLOY 3 - FOR WORKSTATION Manual page 14

maintenance and demonstration code retrieval via a WAN-accessible FTP server; and access to a
problem resolution database via Acronis customer support system.
Support shall consist of supplying telephone or other electronic support to you in order to help you
locate and, on its own, correct problems with the Software and supplying patches, updates and other
changes that Acronis, at its sole discretion, makes or adds to the Software and which Acronis makes
generally available, without additional charge, to other licensees of the Software that are enrolled in
Support. Upon mutual agreement by both parties, Acronis shall: (i) supply code corrections to you to
correct Software malfunctions in order to bring such Software into substantial conformity with the
published operating specifications for the most current version of the Software unless your
unauthorized modifications prohibit or hamper such corrections or cause the malfunction; or (ii) supply
code corrections to correct insubstantial problems at the next general release of the Software.
More information about contacting Acronis Technical Support is available at the following link:
http://www.acronis.com/enterprise/support/
14 © Acronis, Inc