The CD/DVD does not work – no sound during CD/DVD
playback
Cause
CD inserted incorrectly
CD faulty or not standard
Loudspeaker
Incorrect audio settings
User and/or supervisor password forgotten
Cause
Password: forgotten
A26391-K276-Z226-1-7619, edition 2
Troubleshooting
►
Check whether the CD/DVD has been properly
inserted into the drive.
►
Check whether the CD/DVD is scratched, warped,
dirty or damp.
►
Make sure that you use a CD/DVD that complies
with the standards.
►
Use the key combination Fn + F3 to check the
mute status.
►
Use the key combination Fn + F8 or Fn + F9
to check the volume.
►
Check the audio settings of the sound card or the
audio driver.
Troubleshooting
►
If you have forgotten your user password, enter the
supervisor password or contact your system
administrator.
►
If the supervisor password is also no longer
available, please contact our Hotline/Service Desk.
You must provide proof of ownership for the
notebook.
Then the Service Desk will refer you to our service
partner, who will unlock your notebook (for a
charge).
Troubleshooting and tips
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