Sam4s SPS-320 Manual
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Sam4s SPS-320 Manual

Electronic cash register
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SPS-300 Series Electronic Cash Register
SmartECR Integrated
Payment Supplement for
Sam4s SPS-300 Series
SPS-320 Shown Above with Optional Card Reader
2017, CRS, Inc.
All specifications are subject to change without notice.
SPS-300 SmartECR Supplement v1.11

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  • Page 1 SPS-300 Series Electronic Cash Register SmartECR Integrated Payment Supplement for Sam4s SPS-300 Series SPS-320 Shown Above with Optional Card Reader 2017, CRS, Inc. All specifications are subject to change without notice. SPS-300 SmartECR Supplement v1.11...

  • Page 2: Table Of Contents

    Payment Application Best Practice Notes .................. 4 Configuration Diagrams ......................5 The SmartECR Application Keyboard Layout ................7 Keyboards ........................7 SPS-300 Series Program Information Required ECR Programs ......................8 SmartECR Flash ROM Updates ....................9 Backup Program ......................9 Flash ROM Update by SD ..................

  • Page 3: Overview

    Configuration Information for the SmartECR Application. • Integrated Payment Operations and report samples. The standard “SAM4s SPS-300 Series Operator’s and Programming Manual” will still serve as your reference for performing most register operations, programs and reports, except as noted here. Overview • 3...

  • Page 4: About The Sterling Smartecr Solution

    When there is employee turnover, employee codes should be changed. Key Security: The SPS-300 Series features a control lock with different levels of key security. Keys that access the “Z” key lock position (where Sterling SmartECR payment functions can be performed) should be distributed only to managers or employees authorized to perform those functions.

  • Page 5: Configuration Diagrams

    Configuration Diagrams Use the special cables provided with the Sterling SmartECR solution to connect the NR-500 Series to the Sterling SmartECR terminal. Note: When the Sterling/EVO firmware is loaded to the ECR, RS-232C Serial port #1 is already configured for connection to the SmartECR UIC device. Single ECR Configuration Step 1: Using the first serial cable, connect the 232A port on the terminal to the COM 1 port on the ECR.
  • Page 6 Two or More ECR Configuration Step 1: Using a serial cable, connect the 232A port on the first terminal to the COM 1 port on the first ECR. Repeat for each additional terminal and ECR. Step 3: Using the Ethernet cables, connect the ENET LAN port on each of the terminals to the 8-port switch.

  • Page 7: The Smartecr Application Keyboard Layout

    The SmartECR Application Keyboard Layout Keyboards SPS-320/SPS-340 Flat Keyboard Version JOURNAL ERROR FEED VOID CLERK FEED CORR NOSALE RETURN DVTHR TKOUT EATIN TAX1 PRINT CHECK# SERVICE TABLE PAGE PAGE FUNCLK1 YES/NO Gift Card DOWN FUNCLK2 CLEAR X/TIME Debit Close Credit Day/Shi CHECK Entry...

  • Page 8: Sps-300 Series Program Information

    SPS-300 Series Program Information Required ECR Programs The SAM4s SPS-300 Series configured for the Sterling SmartECR solution application will default to the correct settings required for SmartECR electronic payments. Please review these default settings and other program requirements: 1. Download and install the latest Sterling SmartECR firmware, verify the firmware version on all registers.

  • Page 9: Smartecr Flash Rom Updates

    Sterling STE firmware versions. You should never load all programs backed up from registers using the standard firmware or mBox firmware format. See “Restore Program from the SD Card” on page 16 for details. SPS-300 Series Program Information • 9 SPS-300 SmartECR Supplement v1.11...
  • Page 10 2. Select the SD card drive, right click and select Format. (Windows XP screen is shown; slightly different procedures are used with different operating systems.) Select “Format…” 3. From the Format dialog, you must select the File System: FAT32. 10 • SPS-300 Series Program Information SPS-300 SmartECR Supplement v1.11...
  • Page 11 Press 1 to save in CSV format. This format can be read without conversion by many PC applications, including Microsoft Excel™. The register will print confirmation of the successful report upload with the name of the report “UPLOAD” for each report. SPS-300 Series Program Information • 11 SPS-300 SmartECR Supplement v1.11...

  • Page 12: Flash Rom Update By Sd

    14. Power the register OFF. The application portion of the update is now complete. 15. Perform a Memory All Clear on the ECR. To complete the update procedure. 12 • SPS-300 Series Program Information SPS-300 SmartECR Supplement v1.11...

  • Page 13: Sps-320/Sps-340 Memory All Clear

    9. Press CLEAR. 10. The display now reads: “SERVICE MODE; CLOSED”. The RAM Clear procedure is complete. The ECR is now ready to program or to load a previously saved program file. SPS-300 Series Program Information • 13 SPS-300 SmartECR Supplement v1.11...

  • Page 14: Sps-345 Memory All Clear

    RAM CLEAR receipt is printed. The display now reads: 2-STATION PRINTER : ‘CASH’ Key 1-STATION PRINTER : ‘CLEAR’ Key 7. Press CASH (the Er-945 has two printers) 8. The display now reads: 14 • SPS-300 Series Program Information SPS-300 SmartECR Supplement v1.11...
  • Page 15 VERSION STE 01.108 CHECKSUM : 5CDA BOOT/APP : 4B8C/114E PLU’S USED: 300/2000 EFT VER. : Sam4s Payment Application v2.0a 2017 2. Press CLEAR to return to the SERVICE MODE menu. SPS-300 Series Program Information • 15 SPS-300 SmartECR Supplement v1.11...

  • Page 16: Restore Program From The Sd Card

    Descriptor Code Method, you must press the decimal key after each 2-digit character code. 5. Press the CASH key to finalize the serial number entry. The register returns to the RESET REPORT MODE menu screen. 16 • SPS-300 Series Program Information SPS-300 SmartECR Supplement v1.11...

  • Page 17: Rs232 Port Programming

    8. Set the DEVICE FUNCTION to a value of “10 : MPP”. Use this setting for connection to either the IPTran LT or the new style PDC. 9. Press the CASH key to finalize and then press the CLEAR key to return to the SERVICE MODE screen. SPS-300 Series Program Information • 17 SPS-300 SmartECR Supplement v1.11...

  • Page 18: System Option Programming

    System Option Programming Pages 21-23 of the system options differ from the standard SPS-300 Series application. Read each option carefully to determine if you wish to make any changes. Programming a System Option: 1. At the PGM control lock position menu, press 3 for SYSTEM OPTION Programming. The SYSTEM OPTION P1 screen displays: 2.
  • Page 19 Select Y to allow Cash Out on transaction tendered with a Gift Card. EFT SUPPORT NEW Y or N Select Y when integrated payment equipment is EMV PROTOCOL setup to accept EMV (chip cards). SPS-300 Series Program Information • 19 SPS-300 SmartECR Supplement v1.11...

  • Page 20: Print Option Programming

    Print Option Programming As shown below, page 16 of the print options differs from the standard SPS-300 Series application. Read each option carefully to determine if changes are necessary. Programming a Print Option: 1. At the PGM control lock position menu, press 4 for PRINT OPTION Programming. The PRINT OPTION P1 screen displays: 2.

  • Page 21: Function Keys

    Select the card type at the “SELECT” field: 1:CREDIT, 2:DEBIT, 3:GIFT, 4:EBT, 5:MOTO or 6:CASH BENEFIT. 4. Press the CASH key to finalize and then press CLEAR to return to the main PROGRAM MODE screen. SPS-300 Series Program Information • 21 SPS-300 SmartECR Supplement v1.11...

  • Page 22: Mpp Tip Function Key

    The Function key file has changed. If you do load back function keys, you will need to go back and reprogram the descriptor for the MPP TIP function. See “Restore Program from the SD Card” on page 16 for details. 22 • SPS-300 Series Program Information SPS-300 SmartECR Supplement v1.11...

  • Page 23: Integrated Payment Operations

    Integrated Payment Operations Daily Procedures Sample Transaction Close the previous day’s batch before registering sales for the new day. When the previous day’s batch is closed. A new batch is automatically opened for the next day. 1. Register a normal transaction. Press the appropriate CHARGE key. The message “WAITING FOR EFT”...
  • Page 24 Sample Draft DATE 11/07/2017 TUE TIME 11:39 CREDIT SALE $2.00 Taxd Sale : 2.00 TaxAmount : 0.00 -------------------------------- XXXXXXXXXXXX6781 Approval Code APP CODE : 098008 Invoice Number INVOICE NUM : 140844 ENTRY METHOD:Insert AVS: TX ID : 107821 CVD: I agree to pay above total amount according to card issuer agreement (Merchant agreement if credit...
  • Page 25 Sample Draft – With Gratuity To print the tip entry line, see System Option Programming page #23 and select “Y” for “EFT Draft is Fine Dining”. (Note: See “Tip (Gratuity) Entry” on page 37 if it is necessary to enter a tip amount.) DATE 11/07/2017 TUE TIME 11:39 CREDIT SALE $2.00...

  • Page 26: Sample Debit Transaction

    Sample Debit Transaction 1. Register a normal transaction. Press the appropriate CHARGE key (with debit function.) The message ‘SLIDE CARD” displays: 2. Swipe the card. The message “WAITING RESP.” displays. (At the PIN pad, the ENTER PIN message displays.) 3. At the PIN pad, enter the PIN and press the ↵ (ENTER) key. The register displays “WAITING RESP.”...

  • Page 27: Sample Debit Transaction With Cash Back

    Sample Debit Transaction with Cash Back If the ‘Debit Cash Back’ option on P23 of the System Options on the ECR is set to “Y”, cash back can be issued from a debit card transaction. 1. Register a normal transaction. Press the appropriate CHARGE key (with debit function.) The message ‘SLIDE CARD”...

  • Page 28: Gift Card Operations

    Gift Card Operations Sale of Gift Card Use this procedure to add value to a new or existing gift card: 1. Register the gift card amount into a PLU linked to a unique PLU Group with the gift card add value function.
  • Page 29 Payment with Gift Card Note: If the option ‘Gift Card Cash Out’ in the P-Mode System Options, page 23 = Yes, then the remaining amount of the gift card balance will be given as change. 1. Register a normal transaction. 2.
  • Page 30 Sample Gift Card Receipt & Draft (Cash Out Not Selected) DATE 11/14/2017 TUE TIME 18:50 DATE 11/14/2017 TUE TIME 18:50 PLU1 T1 $10.00 TOTAL $10.00 GIFT SALE $10.00 CHARGE3 $10.00 Taxd Sale : 10.00 --------------------------------- TaxAmount : 0.00 GIFT SALE $10.00 Taxd Sale : 10.00 ---------------------------------...

  • Page 31: Manual Card Entry

    Manual Card Entry Manual card entry is allowed for credit and gift transactions; Manual card entry is not allowed for debit transactions. 1. Register a normal transaction. Press the appropriate CHARGE key. The message “WAITING FOR EFT” displays. 2. At the Sterling SmartECR terminal the message displays: SALE $2.00 CONFIRM?

  • Page 32: Food Stamp/Ebt Transactions

    Food Stamp/EBT Transactions Food Stamp/EBT operations use a charge key set to SEND TO EFT and the selected card type set for 4: EBT. 1. Register a normal transaction with Food Stamp eligible items and Non-F.S. eligible items. 2. Press the appropriate EBT CHARGE key. The message “WAITING FOR EFT” displays. 3.
  • Page 33 Sample EBT Receipt & Draft DATE 07/18/2019 THU TIME 09:28 CHKN DINNER FT1 $8.00 DATE 07/18/2019 THU TIME 09:28 TAX1 $0.40 TOTAL $8.40 EBT SALE (FB) $8.00 EBT F/S CHARGE $8.00 F/S E-TAX 1 -0.40 TAXD SALE : 8.00 ----------------------------------- TAXAMOUNT : 0.00 EBT SALE (FB) $8.00...

  • Page 34: Merchandise Return

    Merchandise Return Complete the merchandise return transaction as you would a normal transaction. Remember to press MDSE RETURN key prior to entering each returned item. 1. Press the “MDSE RETURN” function key. 2. Register a normal transaction. Press the appropriate “CHARGE” key. 3.

  • Page 35: Void Transaction

    Void Transaction Transaction Void allows a transaction to be removed from the batch and not reported to the cardholder statement. You will need the original receipt, with the transaction ID number (shown as “TX ID”) to complete the void transaction. See the sample draft on page 23. 1.
  • Page 36 Sample Void Transaction Receipt & Draft DATE 11/07/2017 TUE TIME 08:54 DATE 09/14/2017 TUE TIME 08:54 VOID MODE *********************** PLU1 T1 -25.00 CREDIT VOID -25.00 TOTAL -25.00 Taxd Sale : -25.00 CHARGE1 -25.00 --------------------------------- CREDIT VOID -25.00 --------------------------------- XXXXXXXXXXXX567881973 XXXXXXXXXXXX6781 APP CODE : APP CODE : 098066 INVOICE NUM :...

  • Page 37: Tip (Gratuity) Entry

    The tip chit is normally kept by the server. If cash is removed from the cash drawer to pay the tip amount to the server, the amount of the tip must be recorded using the “Paid Out” function of the SPS-300 Series.
  • Page 38 Sample Tip Chit: DATE 09/14/2017 TUE TIME 08:56 SALE AMOUNT : $50.00 TIP AMOUNT : $5.00 TX ID 107951 ANNIE NO.000052 00000 38 • Integrated Payment Operations SPS-300 SmartECR Supplement v1.11...

  • Page 39: Reset Mode Procedures

    Reset Mode Procedures Sterling SmartECR terminal functions are accessed from the Reset Report menu: 1. Turn the control lock to the Clear Totals position to display the RESET REPORT MODE menu:  RESET REPORT MODE 0.Z REPORTS 1.RESET E.J. 2.PC COMMUNICATION 3.MIX &...
  • Page 40 4. Enter a command from the table below and press the CASH key, or Enter 999 and press the CASH key to print the MPP command list, or If you are selecting Reports (703) or Diagnostics (713) enter the code representing the specific report or function you wish to perform.

  • Page 41: Sterling Smartecr Terminal Function Table Notes

    Sterling SmartECR terminal Function Table Notes See “Tip Entry Procedure” on page 37. Batch Close/Batch Close with Debit Performing these procedures will also send data to the host. Close Batch will also send clear command to clear the ECR Financial Report. Report Samples SUMMARY REPORT TID 001...
  • Page 42 Voice Authorization 1. Turn the key lock to the Z position, press 00 to select MPP function and then enter 706 CASH. The tip amount displays. 2. The display will prompt for entries in the following sequence: • ENTER ACCT NO •...

  • Page 43: Manual Revision Record

    Manual Revision Record Edition Date published Revision contents Preliminary 11/7/2017 Initial release v1.0 11/8/2017 Updated Sterling Command List v1.1 11/20/2017 Updated sample EFT Drafts for Debit/Gift v1.2 1/18/2018 Added TIP function v1.3 2/26/2018 Updated Manual Card Entry v1.4 4/10/2018 Corrected MPP command list v1.5 7/24/2018 Added Flash ROM Update information...

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