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Preface
To provide the answers you need quickly and efficiently, the Network
Associates technical support staff needs some information about your
computer and your software. Please include this information in your
correspondence:
• Product name and version number
• Computer brand and model
• Any additional hardware or peripherals connected to your computer
• Operating system type and version numbers
• Network type and version, if applicable
• Contents of your AUTOEXEC.BAT, CONFIG.SYS, and system LOGIN
script
• Specific steps to reproduce the problem
Download support
To get help with navigating or downloading files from the Network Associates
or Dr Solomon's websites or FTP sites, call:
Corporate customers
Retail customers
Network Associates training
For information about scheduling on-site training for any Dr Solomon's or
Network Associates product, call Network Associates Customer Service at:
(972) 308-9960.
Comments and feedback
Dr Solomon's Software appreciates your comments and reserves the right to
use any information you supply in any way it believes appropriate without
incurring any obligation whatsoever.
Reporting new items for anti-virus data file updates
Dr Solomon's anti-virus software offers you the best available detection and
removal capabilities, including advanced heuristic scanning that can detect
new and unnamed viruses as they emerge. Occasionally, however, an entirely
new type of virus that is not a variation on an older type can appear on your
system and escape detection.
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Dr Solomon's Anti-Virus
(801) 492-2650
(801) 492-2600
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