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3 5
H A P T E R
Customer and Technical
Support
SecurityCenter reports critical and non-critical protection
problems as soon as it detects them. Critical protection problems
require immediate action and compromise your protection status
(changing the color to red). Non-critical protection problems do
not require immediate action and may or may not compromise
your protection status (depending on the type of problem). To
achieve a green protection status, you must fix all critical
problems and either fix or ignore all non-critical problems. If you
need help diagnosing your protection problems, you can run
McAfee Virtual Technician. For more information about McAfee
Virtual Technician, see the McAfee Virtual Technician help.
If you purchased your security software from a partner or
provider other than McAfee, open a Web browser, and go to
www.mcafeehelp.com
partner or provider to access McAfee Virtual Technician.
Note:
To install and run Virtual Technician, you must log in to
your computer as a Windows Administrator. If you don't, Virtual
Technician may not be able to resolve your issues. For
information about logging in as a Windows Administrator, see
the Windows Help. In Windows Vista™, you are prompted when
you run Virtual Technician. When this happens, click Accept.
The Virtual Technician does not work with Mozilla® Firefox.
In this chapter
Using McAfee Virtual Technician ..............................188
. Then, under Partner Links, select your
187
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