Troubleshooting - Kyocera FS C5015N - Color LED Printer Operation Manual

5. Troubleshooting

KM-NET for Accounting
If trouble occurs when using Network Tool for Accounting, refer to the table below to
diagnose the problem and resolve it. If the trouble persists, contact your service
representative or authorized service center.
Symptom
The application does
not start.
No printing system is
discovered.
The application fails to
obtain the information of
account or printing
system.
The application fails to
add/delete accounts.
Cause
Your PC does not meet the
system requirements.
Low or Out of memory.
The application is already
running.
The printing system has been
turned off.
The printing system has been
removed from the network.
The printing system is
operating (in the process of
printing documents).
The TCP/IP settings on your
PC are not configured
properly.
Depending on the network
router configuration, a printing
system is undetectable.
In some rare cases, heavy
network traffic may prevent
this application from detecting
the printing systems.
The printing system has been
turned off.
The printing system has been
removed from the network.
The printing system is
operating, such as printing a
document.
The printing system has been
turned off.
The printing system has been
removed from the network.
The printing system is
operating, such as printing a
document.
The printing system is in
sleep mode.
Remedy
Upgrade your PC. For details, refer
to System Requirements.
Close all unnecessary applications.
Two instances of the application
cannot be run simultaneously.
Start searching after the printing
system has been turned on.
Start searching after the printing
system has been connected to the
network.
Try to search for the printing system
again after operation is complete.
Contact your network administrator.
Try to search again later or contact
your network administrator.
Turn the printing system on.
Connect the printing system to the
network.
Try to obtain the information
again after operation is complete.
Turn the printing system on.
Connect the printing system to the
network.
Try to add/delete account again after
operation is complete.
Try to add/delete account again after
releasing sleep mode.
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