Contacting Customer Support - LaCie 5big Backup Server Configuration Manual

LaCie 5big Backup Server
Configuration Guide

10. Contacting Customer Support

Before You Contact Technical Support
Read the User Manual and review the Troubleshooting section.
Try to isolate the problem. If possible, make the 5big Backup Server
the only storage device on the network, and confirm that all of the
cables are correctly and firmly attached.
If you have asked yourself all of the pertinent questions in the trou-
bleshooting checklist, and you still can't get your LaCie 5big Backup
Server to work properly, contact us via the contacts on the following
page. Before contacting us, make sure that you are in front of your
computer and that you have the following information on hand:
Information
LaCie 5big Backup Server serial number
PC model
Operating system version
Processor speed
Computer memory
The brands and models of other internal and external peripher-
als installed on my computer
Where to Find Information
Located on a sticker at the back of drive or on the original packaging
Right click My Computer and select Properties > General.
Right click My Computer and select Properties > Hardware.
Contacting Customer Support
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