Page 1 C520, C522, and C524 User’s Guide Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2005 Lexmark International, Inc. All rights reserved. 740 West New Circle Road Lexington, Kentucky 40550 June 2005 www.lexmark.com...
Page 2: Safety Information
• This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.
Page 3: Table Of Contents
Using Windows 95 and Windows 98 (first edition) ... 11 Serial printing ... 11 Macintosh ... 13 Creating a queue in Print Center / Printer Setup Utility (Mac OS X) ... 14 UNIX/Linux ... 15 Chapter 3: Installing drivers for network printing ... 16 Printing a network setup page ...
Page 4 Printing only black text and graphics ... 29 Configuring the printer for black-only printing ... 29 Removing the color supplies ... 30 Configuring the printer for color printing and replacing the supplies ... 33 Chapter 5: Media specifications ... 35 Media guidelines ... 35 Paper ...
Page 5 Storing media ... 81 Storing the toner cartridges and photoconductor units ... 81 Replacing the toner cartridges ... 81 Recycling Lexmark products ... 83 Replacing the photoconductor units ... 83 Replacing the fuser ... 83 Replacing the waste toner box ... 83 Replacing the transfer belt ...
Page 6 Disabling Power Saver ... 108 Encrypting the disk ... 108 Configuring printer alerts ... 109 Adjusting operator panel contrast ... 109 Memory requirements ... 110 Using the Print and Hold function ... 110 Selecting a user name ... 110 Printing and deleting held jobs ... 110 Accessing held jobs from the operator panel ...
Page 7 Total energy usage ... 138 Power Saver ... 139 ENERGY STAR ... 139 Waste from Electrical and Electronic Equipment (WEEE) directive ... 139 Laser notice ... 140 Statement of Limited Warranty for Lexmark C520, C522, and C524 ... 140 Index ... 142...
Page 8: Chapter 1: Overview
The following illustration shows the Lexmark™ C520, C522, and C524 of the Lexmark family of printers and their features. C520 and C522 have a manual feed slot on the front of the standard tray. C524 has a multipurpose feeder located on the front of the standard tray which can be seen once it is lowered using the latch.
Page 9: Configured Model
Overview Configured model The following illustration shows the option available for the Lexmark C522 and C524. Optional 500-sheet drawer Illustrations in this publication Illustrations in this publication are predominantly for C524 with the multipurpose feeder. Illustrations for C522 with the manual feed slot are only shown for loading and clearing jams instructions.
Page 10: Chapter 2: Installing Drivers For Local Printing
Installing drivers for local printing A local printer is a printer attached to the computer using a USB or parallel cable. The local printer is intended to be used by the computer to which it is attached. If attaching a local printer, install the printer driver on the computer before setting up the printer.
Page 11: Using Windows 95 And Windows 98 (First Edition)
With serial printing, data is transferred one bit at a time. Although serial printing is usually slower than parallel printing, it is the preferred option when there is a great deal of distance between the printer and computer, or when a parallel interface is not available.
Page 12 Before printing, establishing communication between the printer and computer is required. To do this: Set serial parameters in the printer. Install a printer driver on the attached computer. Match the serial settings in the COM port. Setting parameters in the printer Press on the operator panel.
Page 13: Macintosh
Macintosh Mac OS 9.x or later is required for USB printing. To print locally to a USB-attached printer, create a desktop printer icon (Mac OS 9) or create a queue in Print Center / Printer Setup Utility (Mac OS X).
Page 14: Creating A Queue In Print Center / Printer Setup Utility (Mac Os X)
Open Finder, click Applications, and click Utilities. Double-click Print Center or Printer Setup Utility. Note: A PPD for the printer is also available in a downloadable software package on the Lexmark Web site at www.lexmark.com. Do one of the following: •...
Page 15: Unix/Linux
Local printing is supported on many UNIX and Linux platforms, such as Sun Solaris and Red Hat. The Sun Solaris and Linux packages are available on the drivers CD and on the Lexmark Web site at www.lexmark.com. The UNIX/Linux User’s Guide in each package gives detailed instructions for installing and using Lexmark printers in UNIX and Linux environments.
Page 16: Chapter 3: Installing Drivers For Network Printing
Go to Verifying the IP settings, and begin with step 2. If the network is not using DHCP, then manually assign an IP address to the printer. One of the easiest ways is to use the operator panel: Press on the operator panel.
Page 17: Verifying The Ip Settings
Windows Server 2003 For basic printer functionality, install a system printer driver and use a system network printer port, such as an LPR or a Standard TCP/IP port. The system printer driver and port allow for a consistent user interface for use with all the printers on the network.
Page 18: Direct Printing Using Windows 98 Se, Me, Windows Nt 4.0, Windows 2000, Windows Xp, Or Windows Server 2003
Select Lexmark Enhanced TCP/IP Port, and enter the information to create the port. Enter a port name. This can be any name to associate with the printer, such as Color1-lab4. After the port is created, this name appears in the list of available ports.
Page 19: Shared Printing Using Windows Nt 4.0, Windows 2000, Windows Xp, Or Windows Server 2003
Connect the USB cable, and turn on the printer. The Plug and Play screen appears, and a printer object is created in the Printers folder of the computer. The printer is shared in step 2: “Share the printer on the network.”...
Page 20 If the printer name or URL is unknown, leave the text box blank, and click Next. Select the network printer from the Shared printers list. If the printer is not listed, enter the path of the printer in the text box.
Page 21: Configuring Drag'n'print
To print to a network printer, each Macintosh user must install a custom PostScript Printer Description (PPD) file, and either create a desktop printer on the computer (Mac OS 9.x) or create a print queue in Print Center (Mac OS X).
Page 22: Mac Os 9.X
If the PPD file displayed in the Summary window is correct for the printer, then printer setup is complete. • If the PPD file displayed in the Summary window is not correct for the printer, delete the printer from the printer list in Print Center or Printer Setup Utility, and repeat Step 1: Install a custom PPD file.
Page 23: Unix/Linux
Step 1: Install a custom PPD file. UNIX/Linux The printer supports many UNIX and Linux platforms, such as Sun Solaris and Red Hat. Visit the Lexmark Web site at www.lexmark.com for a complete list of supported UNIX and Linux platforms.
Page 24: Chapter 4: Printing
To support all the printer features, use the Lexmark custom printer drivers. Updated drivers, as well as a complete description of the driver packages and Lexmark driver support, are available from the Lexmark Web site. A user may also use the system drivers built into the operating system. See the Setup sheet for more information about choosing and installing drivers.
Page 25: Sending A Job From A Typical Macintosh Application
This will only work with the Lexmark custom drivers that came on the drivers CD which shipped with the printer. In the word processor, spreadsheet, browser, or other application, select select File Click Properties.
Page 26: Entering A Personal Identification Number (Pin)
For Delete all confidential jobs, all confidential jobs associated with the user name are deleted. Note: When one or more jobs print, the job or jobs are deleted from printer memory. For more information about confidential jobs, and Print and Hold jobs, see Using the Print and Hold function.
Page 27: Canceling From The Printer Operator Panel
Canceling a job from a computer running Windows Canceling a job from the taskbar When a job is sent to print, a small printer icon appears in the right corner of the taskbar. Double-click the printer icon. A list of print jobs appears in the printer window.
Page 28: Printing The Menu Settings Page
The menu settings page shows current settings (user default settings) for the menus, a list of installed options, and available printer memory. Use this page to verify that all printer options are properly installed and the printer settings are correct.
Page 29: Printing The Print Quality Test Pages
Printing only black text and graphics If planning to print for an extended period with black toner only, complete Configuring the printer for black-only printing which follows and Removing the color supplies. This saves the matching toner cartridges (cyan, magenta, and yellow) and photoconductor units from excessive wear.
Page 30: Removing The Color Supplies
Press until Exit Config Menu appears, and then press Resetting the Printer appears briefly, followed by the clock. Remove all color supplies then appears, so complete Removing the color supplies as follows. Removing the color supplies Warning: Do not touch the shiny photoconductor drum on the photoconductor unit.
Page 31 Open the upper door fully. Grasp the handle on the inner door and pull to open both the inner and lower doors. Gently lower the lower door. Now the photoconductor units can be seen. Grasp the knob on the right side of the photoconductor unit, lift up on the knob to release the photoconductor unit, and then lift the photoconductor unit by the handle.
Page 32 Place the photoconductor units in the box that comes with replacement units. If the box is not available, use an empty paper supplies box. Close the box to protect the photoconductor units from light exposure. Grasp the small handles on the yellow toner cartridge as the illustration blowup shows in detail. Lift it up slightly, and then pull it straight out.
Page 33: Configuring The Printer For Color Printing And Replacing The Supplies
Configuring the printer for color printing and replacing the supplies To return to color printing, complete the following steps. Turn the printer off. Press and hold Configuring the printer for color printing and replacing the supplies while turning the printer on.
Page 34 84 Cyan PC Unit missing 84 Magenta PC Unit missing 84 Yellow PC Unit missing As the photoconductor units stored in the box are replaced in the printer, check the clear end of the photoconductor unit for color residue. Clear end The residue color should match the color label located on the transfer belt in the printer.
Page 35: Chapter 5: Media Specifications
Selecting the appropriate media for the printer helps avoid printing problems. The following sections contain guidelines for choosing the correct media for the printer. For detailed information about media characteristics, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications.
Page 36: Unacceptable Paper
Condition paper while it is still in the original wrapper. To condition it, store it in the same environment as the printer for 24 to 48 hours before printing to let the paper stabilize in the new conditions. Extend the time several days if the storage or transportation environment is very different from the printer environment.
Page 37: Transparencies
Flex paper back and forth. Do not fold or crease the paper. Straighten the edges on a level surface. Selecting preprinted forms and letterhead Use the following guidelines when selecting preprinted forms and letterhead paper for the printer: • Use grain long papers for best results for 60 to 90 g/m •...
Page 38: Envelopes
(4.8–5.4 mil) in thickness or 161–179 g/m print samples on the transparencies being considered for use before buying large quantities. We recommend Lexmark part number 12A8240 for letter size transparency and Lexmark part number 12A8241 for A4 size transparency. The Paper Type setting should be set to Transparency to help prevent jams. (See “Paper Type” on the Publications CD for detailed information about this setting.) Check with the manufacturer or vendor to determine whether the transparencies are...
Page 39: Labels
Labels The printer can print on paper labels designed for use with laser printers. Only letter size, A4 size, and legal size label sheets should be used. Label adhesives, face sheet (printable stock), and topcoats must be able to withstand temperatures of 180°C (356°F) and pressure of 30 pounds per square inch (psi).
Page 40: Storing Media
• Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting introduces semi-liquid and volatile components into the printer. • The use of grain long card stock is recommended. Storing media Use the following guidelines for proper media storage. These help avoid media feeding problems and uneven print quality: •...
Page 41 Media sizes and support (continued) Legend — supported ✘— unsupported Media size Dimensions Executive 184.2 x 266.7 mm (7.25 x 10.5 in.) Folio 216 x 330 mm (8.5 x 13 in.) Statement 139.7 x 215.9 mm (5.5 x 8.5 in.) Universal 148 x 210 mm to 215.9 x 355.6 mm...
Page 42 Media source support and duplex (two-sided printing) support for Universal media size Legend — supported ✘— unsupported Universal media size dimensions 98.4 x 123.8 mm to 215.9 x 355.6 mm (3.875 x 4.875 in. to 8.5 x 14 in.) 98.4 x 152.4 mm to 215.9 x 355.6 mm (3.875 x 6 in.
Page 43 (16 to 47 lb bond) paper, grain long fibers are recommended. For papers heavier than 176 g/m lb bond), grain short is recommended. Pressure sensitive area must enter the printer first. 100% cotton content maximum weight is 90 g/m 105 g/m (28 lb bond) envelopes are limited to 25% cotton content.
Page 44 (16 to 47 lb bond) paper, grain long fibers are recommended. For papers heavier than 176 g/m lb bond), grain short is recommended. Pressure sensitive area must enter the printer first. 100% cotton content maximum weight is 90 g/m 105 g/m (28 lb bond) envelopes are limited to 25% cotton content.
Page 45: Tray Linking
The printer automatically links the trays; when one tray is empty, media feeds from the next linked tray. For example, if the same size and type of media is loaded in tray 1 and tray 2, the printer selects media from tray 1 until it becomes empty, and then the printer automatically feeds media from the next linked tray —...
Page 46 The two values for the Duplex Bind are: Assumes binding along the long end of the page (left edge for portrait orientation Long Edge* and top edge for landscape orientation). The following illustration shows long-edge The asterisk (*) binding for portrait and landscape pages: indicates this is the factory default setting.
Page 47: Chapter 6: Loading Media
Loading the standard tray The printer has two trays to select from: the standard tray (tray 1), also known as the 250-sheet tray and the optional 500- sheet tray (tray 2), which is part of the optional 500-sheet drawer and fits into the support unit. Load the paper or specialty media used for the majority of print jobs in tray 1.
Page 48 Squeeze the width guide tabs together as shown, and move the width guide to the side of the tray. Squeeze the length guide tabs together as shown, and slide the length guide to the correct position for the size of paper being loaded.
Page 49 Load the paper stack with the recommended print side face-up. Load the stack toward the back of the tray as shown. When loading letterhead paper, place the header toward the front of the tray. Squeeze the width guide tabs, and slide the length guide to lightly touch the side of the stack. Align the tray, and insert it.
Page 50: Loading The Optional 500-Sheet Tray
Identifying the multipurpose feeder or the manual feed slot The printer has either a multipurpose feeder or a manual feed slot located on the front of the standard tray. See Overview to identify the model. Each holds several sizes and types of media.
Page 51: Loading The Multipurpose Feeder
Follow these guidelines when using the multipurpose feeder: • Load only one size and type of media at a time. • To achieve the best possible print quality, use only high-quality media that is designed for use in laser printers. See Media guidelines for information on selecting types of media.
Page 52 Grasp the extension, and pull it straight out until fully extended. Grasp the handle of the guide. • For paper, push the guide to the media size that is being loaded. Notice the size names molded into the surface. Identifying the multipurpose feeder or the manual feed slot...
Page 53 • If not loading paper, push the guide all the way to the left. Prepare media for loading. Note: Do not load different sizes or types of media in the multipurpose feeder at the same time. Doing so may cause a jam. •...
Page 54 Flex a stack of envelopes back and forth to loosen them, and then straighten the edges on a level surface. • Fan the envelopes. This prevents the edges of the envelopes from sticking together and helps them feed properly. Do not fold or crease the envelopes. Move the guide close to the size indicator for the size of envelopes being loaded first.
Page 55 Load the media. • Load paper and card stock with the recommended print side face down and the top edge entering first. • Load letterhead with the logo face down and the top edge entering first. • Load transparencies with the recommended print side face down and the top edge entering first. Identifying the multipurpose feeder or the manual feed slot...
Page 56 Warning: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self-stick adhesives. These envelopes may severely damage the printer. Do not feed stamped envelopes into the multipurpose feeder. The stamp is shown in the illustration only for placement.
Page 57: Using And Loading The Manual Feed Slot
Slide the width guide to the right until it lightly touches the edge of the stack for transparencies, card stock, or envelopes. For paper, the guide was already placed before the paper was loaded; however, check to see if the guide needs a slight adjustment.
Page 58 Load an envelope with the flap up and to the left. The orientation of the envelope is the same as when the multipurpose feeder is loaded. For an illustration, see page 56. Push the media in until it stops. The printer pulls the media in farther. Identifying the multipurpose feeder or the manual feed slot...
Page 59: Using The Standard Bin
Using the standard bin The standard bin holds up to 250 sheets of 20 lb paper and is located on top of the printer. The standard bin collates print jobs face-down. The standard bin supports all media listed in Media sizes and support.
Page 60: Using The Media Stop
Using the media stop The standard bin has a media stop which is used to keep media from sliding off the back of the standard bin. It has two lengths, one for shorter media like Letter and A4 sizes, and one for longer media like Legal size. To extend the media stop for short sizes of media: Grasp the media stop at the first indentation.
Page 61 To extend the media stop for longer sizes of media, start with the media stop fully closed: Grasp the media stop at the second indentation. Lift it up and back until it is flat at a 180 degree angle. Using the standard bin...
Page 62: Setting The Paper Type And Paper Size
After setting the Paper Type and Paper Size to the correct values for the type and size used in the trays, then any trays containing the same size and type are automatically linked by the printer. Note: If the size of the media being loaded now is the same size as the media previously loaded, do not change the Paper Size setting.
Page 63: Chapter 7: Clearing Jams
Use only recommended paper or specialty media (referred to as media). See Media guidelines for more information. See the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications for more information about which media will provide optimum results for the printing environment.
Page 64: Identifying The Media Path
(tray 1 or tray 2) and if a duplex (two-sided) print job is being sent. When a jam occurs, the printer issues a message indicating the region of the jam. Only the three-digit jam prefix numbers are given in the following illustration. For the same three-digit jam numbers and a description of the jam location, see the table starting on page 66.
Page 65: Accessing Jam Areas
Clearing jams Accessing jam areas Open doors and covers, and remove trays to access jam areas. The illustration shows the location of sources and possible jam areas. Upper door Standard bin Fuser cover Inner door Standard tray (Tray 1) Lower door Optional 500-sheet tray (Tray 2) Identifying the media path...
Page 66 Use the following table to locate instructions for a particular jam. Note: To resolve any message, all media must be cleared from the entire media path. Operator panel message Area description Jam at the input sensor 200.xx Paper Jam in the manual feed slot 200.xx Paper Jam between an input sensor and the 201.xx Paper...
Page 67: Clearing A Jam In The Standard Tray (Tray 1)
Clearing a jam in the standard tray (Tray 1) If the media did not feed correctly from the standard tray, the jam is in the tray. The operator panel indicates a 241.xx Paper Jam. Open the standard tray. Pull the jammed media out. Insert the tray.
Page 68: Clearing A Jam In The Optional 500-Sheet Tray (Tray 2)
Clearing a jam in the optional 500-sheet tray (Tray 2) If the media did not feed correctly from the optional 500-sheet tray (Tray 2), the jam is in the tray. The operator panel indicates a 242.xx Paper Jam. Open the optional 500-sheet tray. Pull the jammed media out.
Page 69: Clearing Jams Behind The Inner Door
If the media fed from Tray 2, but is caught between Tray 1 and Tray 2 in the media path, the operator panel may indicate a 200.xx Paper Jam instead. If so, clear the jam as follows. Remove the standard tray. Pull the jammed media up and then out of the tray.
Page 70 The media is jammed under the photoconductor units. The operator panel indicates a 200.xx Paper Jam or 201.xx Paper Jam. Open the upper door and the inner door. The lower door comes open with the inner door. Pull the media straight forward only to remove it. Note: Be careful not to dislodge the photoconductor units.
Page 71: Clearing Jams Under The Fuser Or Fuser Cover
Clearing jams under the fuser or fuser cover CAUTION: The fuser and the inside of the printer near the fuser may be hot. Wait for the fuser to cool before clearing jams from this area. The jammed media is under the fuser or the fuser cover. The operator panel indicates a 201.xx Paper Jam.
Page 72 Warning: If jammed media is seen in the position shown in the following illustration, pull the jammed media gently up and to the rear of the printer. Close the lower door. This closes the inner door. Close the upper door.
Page 73: Clearing Jams Between The Fuser And The Standard Bin
Clearing jams Clearing jams between the fuser and the standard bin The jammed media is visible from the standard bin. The operator panel indicates a 202.xx Paper Jam. Grasp the jam, and pull it back away from the bin. Clearing a jam in the standard bin The jammed media is in the standard bin.
Page 74: Clearing Duplex Path Jams
Clearing duplex path jams The jammed media is under the rollers near the fuser. The operator panel indicates a 203.xx Paper Jam. Open the upper door. Grasp the jammed media on each side, and pull it out gently. Close the upper door. Clearing duplex path jams...
Page 75 If the jammed media is caught between the lower door and the inner door, the operator panel indicates a 230.xx Paper Jam. Open the upper door. Pull the jammed media straight up. Note: If most of the jammed media is not visible with the upper door open, open the lower door to access the jam.
Page 76 If the jammed media is caught entering the standard tray (Tray 1), the operator panel indicates a 230.xx Paper Jam. Remove the standard tray. Pull the jammed media down and out. Install the standard tray. The jammed media is caught as shown in the standard tray (Tray 1). The operator panel indicates a 200.xx Paper Jam or a 230.xx Paper Jam.
Page 77: Clearing Jams From The Multipurpose Feeder
In this case, push the media farther into the slot. If the media is pushed far enough for the printer to recognize its presence, but not far enough to grasp it in order to feed it, the operator panel indicates a 200.xx Paper Jam.
Page 78: Chapter 8: Maintaining The Printer
In the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark Authorized Supplies Dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com or contact the place where you bought your printer.
Page 79: Ordering Supplies And Maintenance Items
To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark Authorized Supplies Dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com or contact the place where you bought your printer.
Page 80: Ordering A Photoconductor Unit
Maintaining the printer for long-term storage If the printer will be turned off a month or longer, remove the fuser first and close the upper door. Store the fuser in a convenient place. See Removing the fuser for long-term storage for instructions.
Page 81: Storing Supplies
Storing supplies Use the following guidelines for proper storage. Storing media These help avoid media feeding problems and uneven print quality: • For best results, store media in an environment where the temperature is approximately 21°C (70°F) and the relative humidity is 40%. •...
Page 82 When you return a used toner cartridge, you contribute to a worldwide recycling effort at no cost to you. For best results, use Lexmark supplies with the printer. Damage caused to the printer by use of third-party supplies is not covered under your Lexmark printer warranty.
Page 83: Recycling Lexmark Products
When 80 Replace Fuser appears on the operator panel, replace the fuser immediately. CAUTION: The fuser and the inside of the printer near the fuser may be hot. Wait for it to cool before replacing the fuser. To replace the fuser, see the Replacing the fuser sheet that comes with a replacement fuser.
Page 84: Cleaning The Printhead Lenses
To avoid overexposing the photoconductor units to light, do not leave the inner door open longer than 10 minutes. Turn the printer off. Open the upper door and the inner door. The lower door comes open with the inner door.
Page 85: Aligning The Toner Cartridges For Color Registration
Repeat step 6 and step 8 to set the new alignment for letters B through L. Press Press until Exit Config Menu appears, and then press Aligning the toner cartridges for color registration while turning the printer on. to increase the number shown in the box to make it correspond to to complete this procedure.
Page 86: Removing The Fuser For Long-Term Storage
Removing the fuser for long-term storage If the printer will be turned off for a month or longer, remove the fuser and store it in a clean and convenient place. CAUTION: The fuser and the inside of the printer near the fuser may be hot. Wait for the fuser to cool before removing it.
Page 87 Turn the thumbscrews counterclockwise to loosen them. Grasp the fuser by the handles and lift it straight up. The fuser could still be hot. Touch it only by the handles. Store the fuser in a clean and convenient place. Close the upper door. Removing the fuser for long-term storage...
Page 88: Replacing The Fuser After Long-Term Storage
Replacing the fuser after long-term storage Grasp the handhold. Open the upper door. Replacing the fuser after long-term storage...
Page 89 Make sure the thumbscrews are tightened fully before closing the upper door. Close the upper door. Turn the printer on. If the fuser is installed improperly or it is missing, 87 Fuser Missing appears on the operator panel. If this message appears, remove the fuser, and reinstall it correctly.
Page 90: Chapter 9: Troubleshooting
All options are properly installed. If all of the problems listed are checked, and a problem still exists, turn the printer power off, wait for about 10 seconds, and then turn the printer power on. This often fixes the problem.
Page 91: Solving Display Problems
Solving display problems Symptom Cause Operator panel shows The printer self test failed. Turn the printer off, wait about 10 seconds, and turn the printer only diamonds or is blank. Menu settings changed Settings in the software from the operator panel application, the printer have no effect.
Page 92 If using a parallel interface, make sure to use an IEEE 1284- compliant parallel cable. Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for the standard parallel port are recommended.
Page 93: Solving Print Quality Problems
Many print quality problems can be solved by replacing a supply or maintenance item that is approaching the end of its intended life. Check the operator panel for a message about a printer consumable. See Determining the status of supplies for information about other ways to identify consumables that need to be replaced.
Page 94 Replace the transfer belt. Make sure the media loaded in the source is not damp. Load media from a fresh package. Make sure the printer Paper Type setting matches the type of media being used. Avoid textured media with rough finishes.
Page 95 Solution Set Color Saver to Off. Select a different Toner Darkness, RGB Brightness, or RGB Contrast setting from the printer driver before sending the job to print, or return the color settings to the factory defaults. Make sure the media loaded in the source is not damp.
Page 96 The toner cartridges are defective or empty. Solid color pages The photoconductor units are defective. The printer requires servicing. Solution Replace the toner cartridges. Replace the photoconductor units. Make sure the Paper Type setting is correct for the paper or specialty media being used.
Page 97 Symptom Cause The media curls badly The Paper Weight setting is wrong once it prints and exits to for the type of paper or specialty the standard bin. media being used. The media loaded in the source is damp. Solution Change the Paper Weight setting.
Page 98: Solving Option Problems
Optional 500-sheet drawer: Make sure the connection between the drawer and the printer is made securely. See Installing the 500-sheet drawer for installation instructions. Optional memory or flash memory card: Make sure the connection between the card and the system board is made securely.
Page 99: Solving Media Feed Problems
Solution Use recommended media. See the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com for detailed specifications. See Clearing jams for more information. See Avoiding jams hints for information that can help prevent jams from occurring.
Page 100 Symptom Cause Media falls out of the Some printer models do not have a standard bin when the standard bin full sensor. standard bin is full. The standard bin media stop is not set to the correct position for the media size.
Page 101: Solving Network Printing Problems
I need to get updated printer See the drivers CD that came with the printer. It contains printer drivers and drivers or utilities. utilities.Visit the Lexmark Web site, www.lexmark.com, for the most current printer drivers or utilities. I need to attach a serial cable to If the printer is configured with a serial port, or an optional interface card is installed, the printer.
Page 102: Frequently Asked Questions (Faq) About Color Printing
However, because of technology differences that exist between printers and monitors, there are many colors that can be generated on a computer screen that cannot be physically reproduced on a color laser printer. Color match can also be affected by monitor variations and lighting conditions. Read the response to the question How can I match a particular color (such as a color in a corporate logo)? for recommendations on how the printer Color Samples pages may be useful in solving certain color matching problems.
Page 103: What Is Manual Color Correction
Detailed Color Samples by using the printer EWS interface, which is only available on network models.
Page 104: What Are Detailed Color Samples And How Do I Access Them
If the user selects a color conversion table and presses the Print button, the printer prints the default color samples pages. If the user selects a color conversion table and presses the Detailed button, a new interface becomes available. The interface lets the user enter individual R, G, and B values of the specific color of interest.
Page 105: Online Technical Support
When calling for printer service, be prepared to describe the problem or the error message on the display. Be prepared to give the printer model type and serial number. See the label located on the back of the printer at the right for this information.
Page 106: Chapter 10: Administrative Support
The following sections are for a system support person in charge of the printer. Since many people could be using the printer, an administrator may choose to lock the menus to keep others from changing menu settings from the operator panel.
Page 107: Restoring Factory Default Settings
Restoring factory default settings When first entering the printer menus from the operator panel, notice an asterisk (*) next to a value in the menus. This asterisk indicates the factory default setting. These settings are the original printer settings. (Factory defaults may vary for different countries and regions.)
Page 108: Disabling Power Saver
Off appears, and then press Submitting Selection appears. The operator panel returns to the CONFIG MENU. Press until Exit Config Menu appears, and then press Resetting the printer appears briefly. The operator panel returns to Ready. Press to enter the menus. Press until...
Page 109: Configuring Printer Alerts
Alarms, and then press Press to go one of the following menu items listed in the table. Each menu item is a printer alert which can be set. When the menu item needed shows a Setup Menu — Alarms...
Page 110: Memory Requirements
Using the Print and Hold function When sending a job to the printer, a user can specify in the driver for the printer to hold the job in memory. When the user is ready to print the job, the user must go to the printer and use the operator panel menus to identify which held job to print at this time.
Page 111: Accessing Held Jobs From The Operator Panel
Repeat Print If a Repeat Print job is sent, the printer prints all requested copies of the job and stores the job in memory so the user can print additional copies later. The user may print additional copies as long as the job remains stored in memory.
Page 112: Confidential Jobs
Confidential jobs When a job is sent to the printer, enter a personal identification number (PIN) from the driver. The PIN must be four digits using the numbers 0–9. The job is then held in printer memory until the same four-digit PIN is entered from the printer operator panel when choosing to print or delete the job.
Page 113: Understanding The Operator Panel
Solid red , and BACK MENU STOP Navigation buttons — Indicates Printer power is off. Printer is warming up, processing data, or printing a job. Printer is on, but idle. Operator intervention is required. Understanding the operator panel Display Select button...
Page 114: Buttons
• Open a menu and display the first item in the menu (called a menu item). • Open a menu item and display the default setting. • Save the displayed menu item as the new user default setting. The printer issues a...
Page 115: Using The Security Lock Feature
The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is attached, the printer is locked. Once locked, the metal plate and the system board cannot be removed. Attach a security lock to the printer in the location shown as follows.
Page 116: Supporting Snmpv3 (Simple Network Management Protocol Version 3)
IP Security protocol provides authentication and encryption of communications at the network layer allowing all application and network communications over the IP protocol to be secure. IPSec can be set up between the printer and up to five hosts, using both IPv4 and IPv6. To configure IPSec through the Embedded Web Server: Open the Web browser.
Page 117: Using 802.1X Authenticating
To configure the Secure mode for TCP and UDP ports from the Embedded Web Server: Open the Web browser. In the address line, enter the IP address of the printer being configured using the format: http://ip_address/. Click Configuration. Under Other Settings, click Network/Ports.
Page 118: Printing Lockout
Printing Lockout Printing Lockout allows locking or unlocking of a printer using an assigned PIN. When locked, every job the printer receives will buffer to the hard disk. A user can print jobs only by entering the correct PIN on the operator panel. A PIN can be assigned through the Web page of the device.
Page 119: Chapter 11: Installing And Removing Options
CAUTION: The printer weighs 25.40 kg (56 lb); therefore, it requires at least two people to lift it safely. Use the printer handholds on the sides of the printer to lift it, and make sure your fingers are not under the...
Page 120: Removing The 500-Sheet Drawer
Removing the 500-sheet drawer If the printer location needs to change, or the printer and media handling options need to be shipped to a new location, all media handling options must be removed from the printer. For shipping, pack the printer and media handling options securely to avoid damage.
Page 121 To install a memory or flash card, access the system board. Notice the eight screws located on the metal plate. Turn the screws counterclockwise until they are loose. Do not remove the screws. Lift the metal plate up until each screw is in the keyhole. Pull the metal plate forward to remove it.
Page 122 Hard disk connector Warning: System board electrical components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Accessing the system board Memory card connector Optional INA...
Page 123: Replacing The System Board Metal Plate
Replacing the system board metal plate Note: This procedure requires a #2 Phillips screwdriver. Align and place the eight keyholes on the system board metal plate onto the screws on the system board. Slide the metal plate down. Replacing the system board metal plate...
Page 124: Installing An Optional Memory Card
The system board has one connector for an optional memory card. Warning: CAUTION: If installing a memory card after setting up the printer, turn the printer off and unplug the power cord before continuing. Access the system board (see Accessing the system board).
Page 125 Unpack the memory card. Save the packaging materials. Avoid touching the connection points along the edge of the card. Align the notches on the memory card with the ridges on the connector. Notch Push the memory card straight into the connector until it snaps into place. Make sure each latch fits over the notch located on either side of the memory card.
Page 126: Removing A Memory Card
Replace the metal plate. See Replacing the system board metal plate. System board electrical components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Removing a memory card...
Page 127: Installing An Optional Flash Memory Or Firmware Card
Warning: CAUTION: If installing a flash or firmware card after setting up the printer, turn the printer off and unplug the power cord before continuing. Access the system board (see Accessing the system board). Unpack the card. Save the packaging materials.
Page 128: Removing An Optional Flash Memory Or Firmware Card
Replace the metal plate. See Replacing the system board metal plate. Removing an optional flash memory or firmware card Electronic components are easily damaged by static electricity. Touch something metal on the printer before touching the option card.
Page 129: Installing An Optional Hard Disk
Align the screw holes on the mounting plate with the holes in the hard disk. Secure the mounting plate to the hard disk with the screws. Hard disks are easily damaged by static electricity. Touch something metal on the printer before touching a disk. Installing an optional hard disk...
Page 130: Removing An Optional Hard Disk
Replace the metal plate. See Replacing the system board metal plate. Hard disks are easily damaged by static electricity. Touch something metal on the printer before touching a disk. Removing an optional hard disk...
Page 131: Installing An Optional Ina Card
Unpack the optional INA card. Save the packing materials. Remove the system board metal plate (see Accessing the system board). Locate the two screws on the printer that attach the metal plate to the slot. Remove and save the two screws. Remove the metal plate covering the connector slot and save the metal plate.
Page 132: Removing An Optional Ina Card
Replace the system board metal plate. See Replacing the system board metal plate. System board electrical components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Removing an optional INA card...
Page 133: Attaching Cables
Connect the printer to the computer using a USB cable, an Ethernet cable, or a parallel cable. A USB port requires a USB cable. Be sure to match the USB symbol on the cable to the USB symbol on the printer.
Page 134: Notices
• Licensing notice • Conventions • Electronic emission notices • Noise emission levels • ENERGY STAR • Waste from Electrical and Electronic Equipment (WEEE) directive • Laser notice • Statement of Limited Warranty for Lexmark C520, C522, and C524 Notices...
Page 135: Licensing Notice
To obtain source code files for the GNU licensed software, contact technical support. To obtain source code files for the Lexmark modified GNU licensed software, launch the drivers CD that shipped with the printer, and click Contact Lexmark.
Page 136: Static Sensitivity Notice
The Lexmark C520, C522, and C524 base and network printers, Types 5022-010, 5022-210, 5022-400, 5022-410, and 5022-430, have been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Page 137: Industry Canada Compliance Statement
A declaration of conformity with the requirements of the directives has been signed by the Director of Manufacturing and Technical Support, Lexmark International, S.A., Boigny, France. This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950.
Page 138: Noise Emission Levels
It is sometimes helpful to calculate the total printer energy usage. Since power consumption claims are provided in power units of Watts, the power consumption should be multiplied by the time the printer spends in each mode in order to calculate energy usage.
Page 139: Power Saver
Companies participating in this program introduce products that power down when they are not being used. This feature will cut the energy used by up to 50 percent. Lexmark is proud to be a participant in this program. As an ENERGY STAR Partner, Lexmark International, Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Page 140: Laser Notice
This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.”...
Page 141 LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
Page 142: Index
63 binding, duplex 45 cables Ethernet 133 parallel 133 USB 133 canceling, print job Mac OS 9.x 27 Mac OS X 27 printer operator panel 27 Windows desktop 27 taskbar 27 card stock guidelines 39 loading 55 characteristics letterhead 37...
Page 143 55 printer maintenance 39 letterhead 37 guidelines 37 loading in multipurpose feeder 55 page orientation 37 printing 37 Lexmark Authorized Supplies Dealers 78 linking, trays 45 Linux 15, 23 loading card stock 55 envelopes 56 letterhead 55 standard tray...
Page 144 133 personal identification number (PIN) 112 photoconductor units storing 81 photoconductor units, replacing 83 PIN 112 entering at the printer 26 entering from the driver 25 for confidential jobs 25 Power Saver adjusting 107 disabling 108 preprinted forms 37...
Page 145 INA card 98 memory card 98 operating incorrectly 98 stops working 98 other access to updated printer driver 101 access to updated utilities 101 attaching a serial cable 101 cannot find printer escape codes 101 print quality 93 blank pages 96...
Page 146 INA card 98 memory card 98 operating incorrectly 98 stops working 98 other problems access to updated printer driver 101 access to updated utilities 101 attaching a serial cable 101 cannot find printer escape codes 101 print quality problems 93...

This manual is also suitable for:

C522 C520n C522n C524 C524dn C524dtn ... Show all

Lexmark C520 User Manual

Chapter 1: Overview

Chapter 2: Installing Drivers for Local Printing

Windows 10

Macintosh

Unix/Linux

Chapter 3: Installing Drivers for Network Printing

Chapter 4: Printing

Chapter 5: Media Specifications

Chapter 6: Loading Media

Chapter 7: Clearing Jams

Chapter 8: Maintaining the Printer

Chapter 9: Troubleshooting

Chapter 10: Administrative Support

Chapter 11: Installing and Removing Options

Notices

Index

Quick Links

Related Manuals for Lexmark C520

Summary of Contents for Lexmark C520

This manual is also suitable for:

Table of Contents