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Lexmark 22N5000 User Manual

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Lexmark 5000
Color Jetprinter
User Guide

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  • Page 1 Lexmark 5000 Color Jetprinter User Guide...
  • Page 2 International Ltd., Marketing and Services Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-553-9727.

  • Page 3: Table Of Contents

    Contents Chapter 1 - Introducing the Lexmark 5000 Color Jetprinter ..... 1 Printer features and specifications ....2 System requirements .
  • Page 4 Aligning the print cartridges ..... . . 25 Cleaning the print nozzles ......27 Wiping the print nozzles and contacts .
  • Page 5 Appendix A - Notices .....65 Energy Star ........65 Electronic Emission Notices .
  • Page 6 Contents...

  • Page 7: Jetprinter

    This illustration shows the parts of the printer. Paper support Automatic feeder Manual feeder Left paper guide Paper Feed button Paper Status light Introducing the Lexmark 5000 Color Jetprinter...

  • Page 8: Printer Features And Specifications

    Your printer also supports index cards, labels, envelopes, transparencies, plain paper, coated paper, and hagaki. • Support for these new paper types: iron-on transfers, greeting cards, and glossy/photo paper. • Automatic envelope feeding. Introducing the Lexmark 5000 Color Jetprinter...

  • Page 9: System Requirements

    Are running Microsoft Windows 3.1 or higher, Windows for Workgroups, Windows 95, or Windows NT 4.0. • Have a 486 PC system or higher. • Have at least 8 MB RAM. • Have at least 20 MB free disk space. Introducing the Lexmark 5000 Color Jetprinter...

  • Page 10: Using The Printer's Light And Button

    If you run out of paper during a print job: Load paper. Press the Paper Feed button. Note: You do not need to press the Paper Feed button in order to get the printer to load the paper under normal conditions. Introducing the Lexmark 5000 Color Jetprinter...

  • Page 11: Chapter 2 - Using The Printer Software

    Using the printer software Chapter Two When you installed the software for your printer, several small applications were installed on your computer. The following table describes these applications: Use this software: When you want to: Control Program • install or replace print cartridges •...

  • Page 12: Opening The Control Program

    The method of opening the Control Program varies, depending on the platform you are using. Windows 95 From the Start menu, click Programs. Click the Lexmark 5000 Series program group. Click Lexmark 5000 Ctrl Prog on LPTx. Using the printer software...

  • Page 13: Opening The Printer Driver

    Windows 3.1, Windows 3.11 From the Lexmark 5000 Series program group, double- click the Control Program icon. Windows NT 4.0 From the Start menu, click Settings. Click Printers. The Printers folder appears. Right-click the Lexmark 5000 Series printer icon. A sidebar menu appears.

  • Page 14: Opening The Online Guide

    Windows 95, Windows NT 4.0 From the Start menu, click Programs. Click the Lexmark 5000 Series program group. Click Online Guide. Windows 3.1, Windows 3.11 From the Lexmark 5000 Series program group, double- click the Online Guide icon. Using the printer software...

  • Page 15: Chapter 3 - Loading Paper And Other Media

    Loading paper and other media Chapter Three The Lexmark 5000 Color Jetprinter™ prints on paper, envelopes, index cards, labels, transparencies, coated paper, glossy/photo paper, iron-on transfers, and greeting cards. This section includes general guidelines for purchasing and loading print materials.
  • Page 16 For the best color or black and white printing results using black and color print cartridges, use a coated paper such as Lexmark's High Resolution Premium Inkjet paper. To order this paper from Lexmark, use Lexmark part number 1402780 (letter size) or 1402781 (A4 size). Envelope types and sizes...
  • Page 17 Transparency, glossy film, and photo paper types and sizes The printer supports letter and A4-size transparencies, glossy film, and photo paper. Use transparencies, glossy film, or photo paper designed for an inkjet printer, such as the following: Type Size Part number Transparency Letter (20-pack)
  • Page 18 Greeting Card types and sizes Use Lexmark Inkjet Greeting Cards, part number 1372482 (letter) or 70X7254 (A4). Each greeting card comes with an envelope. Iron-On Transfer types and sizes...

  • Page 19: Loading The Automatic Feeder

    Loading the automatic feeder Automatic feeder Depending on the thickness of the media, the printer can hold approximately: • 100 sheets of paper • 25 transparencies, glossy film, or photo paper • 10 envelopes, thick paper, or card stock Paper, transparencies, glossy film, and labels To load paper, transparencies, glossy film, photo paper, or labels in the automatic feeder:...
  • Page 20 • If the media has a preferred print side, insert with the print side facing you. • Insert letterhead with the top of the page pointing down. • Insert transparencies with a removable stripe so the stripe is away from you and pointing down.
  • Page 21 Paper guide Release tab Before you send a job to print, choose the appropriate paper size and paper type in the Lexmark printer software. Loading paper and other media...

  • Page 22: Loading The Manual Feeder

    Loading the manual feeder You can print from the manual feeder without removing paper or envelopes from the automatic feeder. The manual feeder allows you to print one sheet of print media at a time. Loading paper or other print media Locate the manual feeder.
  • Page 23 Push the media downward until the printer automatically loads it. Before you send a job to print, choose the appropriate paper size and paper type in the Lexmark printer software. Loading paper and other media...
  • Page 24 Loading paper and other media...

  • Page 25: Chapter 4 - Caring For Your Print Cartridges

    • Do not refill print cartridges. Refilling empty print cartridges invalidates your warranty. Incompatible inks can cause damage to the printhead or to the printer. For best results, use Lexmark supplies with the printer. Caring for your print cartridges...

  • Page 26: Installing Or Replacing Print Cartridges

    Installing or replacing print cartridges Perform the entire print cartridge replacement procedure without interruption. If you are interrupted and leave the print cartridge carrier in the load position for more than three minutes, the carrier returns to the far right position. The Cartridges Tab remains displayed on your screen.
  • Page 27 Windows NT 4.0 Click Change Left Cartridge Change Right Cartridge. The print cartridge carrier moves to the load position. If you are installing a Black or Photo cartridge, a Change Cartridge screen appears. Choose the type of cartridge you are installing. At the printer, pull the handle of the print cartridge you are replacing toward you until you hear a snap.
  • Page 28 Remove the print cartridge by lifting it straight out of the printer. Installing or changing a print cartridge If necessary, follow the steps for “Removing a print cartridge” on page 20 before proceeding. If you are installing a new print cartridge, remove it from its packaging.
  • Page 29 Insert the replacement print cartridge in the print cartridge carrier. The following table lists the correct position for each cartridge type. Cartridge type Cartridge carrier slot Color left Black or Photo right Push firmly on the cartridge until it snaps back securely into place.
  • Page 30 From the Cartridges tab, choose the appropriate selection for the cartridge you installed. Windows 3.1, 3.11, Windows 95 If you Click installed: a new Black Black Cartridge, P/N 12A1970 cartridge New Cartridge Installed an old Black Black Cartridge, P/N 12A1970 cartridge Old Cartridge Installed a new Color...

  • Page 31: Disposing Of Used Cartridges

    Disposing of used cartridges Do not shake used print cartridges. The remaining ink can leak. Before discarding the used print cartridge, put it in a leak-proof bag. Aligning the print cartridges Normally, you only align the print cartridges after you have installed a new print cartridge.
  • Page 32 The Align Cartridge dialog box appears on your screen. Depending on the cartridge combination you have installed in your printer, a test page with one or more alignment patterns is printed. Each pattern has a number under it. Below are example test patterns. From each alignment group on the test page, locate the number under the alignment pattern that comes closest to forming a perfectly straight line.

  • Page 33: Cleaning The Print Nozzles

    Cleaning the print nozzles The print cartridge nozzle test helps you pinpoint any clogged nozzles. The nozzle test also cleans the print cartridge by cleaning (purging) the nozzles. A test line prints so you can see if the cleaning process was successful.

  • Page 34: Wiping The Print Nozzles And Contacts

    Look for a break in the diagonal lines. A broken line indicates clogged nozzles. If the bottom line has fewer breaks, or better print quality than the top line, run the test two more times. If the print quality is satisfactory after running the test three times, the print nozzles are clean.
  • Page 35 When cleaning the color print cartridge, wipe the nozzles in one direction so the colors do not mix. Nozzles Contacts To dissolve dried ink, hold the damp cloth against the nozzles for about three seconds. Gently blot and wipe dry. Allow the copper-colored area to dry.

  • Page 36: Cleaning Print Cartridge Carrier Contacts

    Cleaning print cartridge carrier contacts Clean the print cartridge carrier contacts only if you have cleaned and wiped the print nozzles and print quality is still unsatisfactory. To clean the print cartridge carrier contacts: From the printer’s Control Program, click the Cartridges Tab.
  • Page 37 Close the printer front cover. Plug the printer power cord into an electrical outlet. You do not want to reset the ink level counter. Click Old Color Cartridge (Windows 3.1, 3.11, and 95) or Reinstall (Windows NT 4.0) to return the cartridge carrier to the far right position.
  • Page 38 Caring for your print cartridges...

  • Page 39: Chapter 5 - Printing From Dos

    Printing from Chapter Five You must install the following before you print from DOS applications: • Lexmark 5000 Series printer software • ESC/P24-J84 compatible printer driver in each DOS application If your application does not include ESC/P24-J84 compatible drivers, contact the software manufacturer for a compatible driver replacement.

  • Page 40: Printing From Dos Applications

    To change DOS print settings from the printer software: Open the printer's Control Program. For help opening the Control Program, see “Opening the Control Program” on page 6. Follow the steps for your operating system: Windows 3.1, 3.11, and Windows 95: Click the DOS Printing Tab.
  • Page 41 In Windows 3.1, avoid switching from your DOS application to another application while your job is printing. See the README file for your Lexmark printer for more information. To print from DOS applications that run from the Windows DOS prompt: Make sure you are in Windows, not native DOS.
  • Page 42 Printing from a DOS application to another printer Follow these steps when you want to send a DOS print job to a printer other than your Lexmark Color Jetprinter. Open the printer's Control Program. For help opening the Control Program, see “Opening the Control Program”...
  • Page 43 If you select Disable DOS Printing, you cannot print to your Lexmark 5000 Color Jetprinter from a DOS application. To print to your Lexmark 5000 Color Jetprinter, make sure this option is not selected. If prompted, restart Windows before sending a DOS print job to your Lexmark printer.
  • Page 44 Printing from non-Windows DOS applications Follow these steps if your application runs from the native DOS prompt, but does not run from the DOS prompt in Windows. Note: This section does not apply to Windows NT 4.0 users. From Windows, open the printer's Control Program.
  • Page 45 – copy is the DOS copy command. – filename is the name of the print file you cre- ated. – lptn is the port where your printer is connected. For example, lpt1 or lpt2. – /b instructs the computer to send the data in binary form.
  • Page 46 Enabling DOS printing to your Lexmark Color Jetprinter To enable DOS printing to your Lexmark Color Jetprinter: Open the printer's Control Program. For help opening the Control Program, see “Opening the Control Program” on page 6. Follow the steps for your operating system: Windows 3.1, 3.11, and Windows 95:...

  • Page 47: Chapter 6 - Troubleshooting

    Troubleshooting Chapter Six Use this section to identify and solve problems. Section Page Bidirectional communications problems Error messages General printing problems Paper feed problems Poor print quality Printer software problems Troubleshooting...

  • Page 48: Bidirectional Communications Problems

    Bidirectional communications problems Note: This section does not apply to Windows NT 4.0 users. These events indicate bidirectional communications problems: • A message displays on your computer screen indicating your printer cannot establish bidirectional communications with your computer. • Print cartridge ink level indicators on the Status or Cartridges Tabs of the printer's Control Program are grayed out.
  • Page 49 Replacing the parallel cable You must use an IEEE 1284-compliant parallel cable that supports bidirectional printing. Verify your printer cable meets these specifications. To purchase a Lexmark cable, see “Parallel cable” on page 61. Computer configuration problems If you have the correct parallel cable and bidirectional communications problems persist, you may have a computer configuration problem.
  • Page 50 • The parallel port on your computer is not configured for bidirectional communications. • The IRQ (Interrupt Request) assigned to your printer is also assigned to another hardware device, such as a scanner or sound card. This situation is commonly called a "hardware configuration conflict."...

  • Page 51: Printhead Failure

    “Opening the Control Program” on page 6. Click Print Test Page. Windows NT 4.0: From the Printers folder, right-click the printer icon for the Lexmark 5000 Color Jetprinter. Choose Properties from the sidebar menu. Click the Cartridges Tab. Click Print Test Page.
  • Page 52 Did the message reappear? • YES. There may be a problem with one of the print cartridges. Continue with step 5. • NO. You have solved the problem. Remove the Black or Photo print cartridge from the printer. For help, see “Removing a print cartridge”...

  • Page 53: Replacing The Print Cartridge

    Replacing the print cartridge Replace the print cartridge that has the problem with a new print cartridge. For help, see “Installing or replacing print cartridges” on page 20. Print a test page. Did the message reappear? • YES. Your printer requires service. See your printer registration card for the appropriate telephone number for your country.

  • Page 54: Error Messages

    Error messages Message Solutions Ink low Your print cartridge is running out of ink. You need to purchase a new print cartridge. Out of memory • Before sending a file to print, close all other open files in the application you are using. The printer prints a blank page when too many files are open in the same application.

  • Page 55: General Printing Problems

    Open the application's File menu. Choose Print (or Printer) Setup. In the Printer Setup dialog box, click the Properties, Options, or Setup button (depending on the application). The Lexmark 5000 dialog box appears. Click the Document/Quality Tab. Make sure Natural Color is selected.
  • Page 56 DOS print job has finished processing, neither job will print. Normally, a job is finished processing when the first page of the job prints. • Also, make sure the Lexmark 5000 Color Jetprinter is set as your default printer driver. Troubleshooting...
  • Page 57 Problems Solutions Intermittent printing See “Bidirectional communications problems” on page 42. Old document prints When you print a document formatted for a with different fonts different printer, Windows may substitute different fonts. Line breaks and page breaks may change also. Use the software application that created the document to fix these problems, then save your changes for the next time you print.
  • Page 58 Windows 95, Windows NT 4.0: From the Printers folder, double-click the Lexmark 5000 Color Jetprinter icon. Click the Printer menu and make sure no checkmark appears next to the Pause Printing option.
  • Page 59 Problems Solutions Printer prints very Try the following if your printer is printing slowly: slowly • Decrease the print quality. • If you are printing a text document, make sure you are using a Black print cartridge and not a Photo cartridge.

  • Page 60: Paper Feed Problems

    Paper feed problems Problems Solutions Paper fails to feed If paper doesn't move through the automatic feeder: Open the printer front cover. Remove any obstructions inside the printer. Close the printer front cover. Press the Paper Feed button. Paper jam Pull firmly on the paper to remove it.
  • Page 61 Problems Solutions Paper sticks together If paper sticks together when moving through the automatic feeder, try the following: • Make sure there is not too much paper in the automatic feeder. Depending on the thickness of your paper, the automatic feeder can hold up to 100 sheets of paper.

  • Page 62: Poor Print Quality

    Poor print quality Problems Solutions Black text is not sharp Make sure a Black print cartridge is installed and not a Photo print cartridge. Characters not Try the following suggestions to correct this aligned correctly at problem: left margin • Make sure you do not have hard-coded (extra) spaces at the left margin.
  • Page 63 Problems Solutions General print quality Try one (or more) of the following suggestions to problems correct this problem: • A print cartridge may be out of ink or low on ink. If the Ink Low message has appeared, install a new print cartridge. See “Installing or replacing print cartridges”...
  • Page 64 Problems Solutions Poor print quality at Like other printers, your printer cannot print in the left, right, or bottom extreme left, right, or bottom edges of an envelope. edge of envelope To avoid poor print quality at the edges of the envelope, we recommend using these minimum margin settings: Left and Right Margins...
  • Page 65 Try using a different fill pattern in your application transparencies software. contain white streaks Unexpected or Make sure you have your Lexmark Color missing characters Jetprinter's printer driver selected as the default printer. Your printer may have bidirectional communi- cations problems. See “Bidirectional communi- cations problems”...

  • Page 66: Printer Software Problems

    Problems Solutions Vertical straight lines Try the following suggestions to improve print are not smooth quality of vertical straight lines in tables, borders, and graphs: • Clean the print cartridge nozzles. See “Cleaning the print nozzles” on page 27. • Test the printhead alignment.

  • Page 67: Chapter 7 - Ordering Supplies

    Ordering Supplies Chapter Seven To order Lexmark supplies, either contact your point of purchase or any Lexmark Authorized Supplies Dealer. You may also order supplies from Lexmark over the telephone. Check your printer registration card for the appropriate telephone number for each country.

  • Page 68: Coated Paper

    Lexmark, use these part numbers: Size Number of sheets Part number Letter 1402780 1402781 Glossy film To print on glossy film, use Lexmark Inkjet Glossy Film. To order glossy film from Lexmark, use these part numbers: Size Number of sheets Part number Letter 1402795...

  • Page 69: Photo Paper

    Photo paper To order Inkjet Photo Paper from Lexmark, use these part numbers: Size Number of sheets Part number Letter 1372481 1372208 Transparencies To print on transparencies, use Lexmark Inkjet Transparencies. To order these transparencies from Lexmark, use these part numbers:...

  • Page 70: Labels

    Labels To order Inkjet Labels from Lexmark, use these part numbers: Sheet Label Labels Number Part size size of sheets number sheet Letter 70X7250 2-5/8 in. Letter 2 x 4 in. 70X7251 63.5 x 70X7252 38.1 mm 99.1 x 70X7253 67.7 mm...

  • Page 71: Appendix A - Notices

    This feature will cut the energy used by up to 50 percent. Lexmark is proud to be a participant in this program. As an Energy Star Partner, Lexmark International, Inc. has determined that this product meets the Energy Star guidelines for energy efficiency.

  • Page 72: Electronic Emission Notices

    Federal Communications Commission (FCC) Compliance Information Statement The Lexmark 5000 Color Jetprinter, Type 4094, has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. Operation is...

  • Page 73: Industry Canada Compliance Statement

    Lexmark part number 1329605. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations. Any questions regarding this compliance information statement should be directed to: Director of Lab Operations Lexmark International, Inc.

  • Page 74: The United Kingdom Telecommunications Act 1984

    Japanese VCCI Notice The United Kingdom Telecommunications Act 1984 This apparatus is approved under the approval number NS/G/ 1234/J/100003 for the indirect connections to the public telecommunications systems in the United Kingdom. Notices...

  • Page 75: Appendix B - Statement Of Limited Warranty

    Lexmark 5000 Color Jetprinter This Statement of Limited Warranty applies to this product if it was originally purchased for your use, and not for resale, from Lexmark or a Lexmark remarketer, referred to in this statement as “Remarketer.” Warranty Lexmark warrants that this product: •...

  • Page 76: Warranty Service

    To obtain warranty service you may be required to present proof of original purchase. Warranty service will be provided at a Remarketer or a Lexmark designated location. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location.

  • Page 77: Limitation Of Liability

    This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable. In no event will Lexmark Statement of Limited Warranty...
  • Page 78 This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim. This limitation of remedies also applies to any developer of materials supplied to Lexmark.

  • Page 79: Glossary

    Glossary application software A software product, such as a spreadsheet or word processing program, that is designed for use on a personal computer. Air Brush Air Brush is a name for a modified Floyd- Steinberg Error-Diffusion, sometimes called the diffusion or scatter style of printing. dithering When images are printed using the dithering selections from the halftoning area, the printer...
  • Page 80 icon A representation or symbol. inkjet A non-impact printing technology that creates characters and graphics by the composition of programmed patterns of ink dots. interface A data conversion device that allows communication between the printer and the computer. See also parallel interface. line art A halftone method used for simple line art and computer graphics.

  • Page 81: Index

    13 changing print settings 33 location 13 from native DOS 38 from Windows 34 to file 37 to other printers 36, 39 to your Lexmark printer 40 bidirectional communications disabling 44 problems diagnosing 42 solving 43 electronic emission notices 66...
  • Page 82 glossy film paper loading 13, 16 coated 62 ordering 62 feed problems 54 types and sizes 11 loading 13, 16 greeting cards ordering 62 loading 14, 16 photo 63 ordering 63 types and sizes 9 types and sizes 12 parallel cable, ordering 61 photo paper loading 16 ordering 63...
  • Page 83 Printer Driver, opening 7 printing problems 49 requirements, system 3 software description 5 problems 60 supplies, ordering 61 system requirements 3 transparencies loading 13, 16 ordering 63 types and sizes 11 troubleshooting 41 United Kingdom Telecommunications Act 1984 68 warranty information 69 Index...
  • Page 84 Index...
  • Page 85 Form 1/21/98 You may use this form to communicate your comments about this publication, with the understanding that Lexmark may use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you. Did you find the book well organized?
  • Page 86 UNITED STATES BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO. 2659 LEXINGTON, KY POSTAGE WILL BE PAID BY ADDRESSEE Lexmark International, Inc. Department F95, Building 035-3 740 NEW CIRCLE ROAD NW LEXINGTON KY 40511-9954 | | | | | |...

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