Contacting Customer Support; Internet Support - HP C4405A - Colorado 14GB Tape Drive User Manual

92 Customer Support Services
Can you consistently reproduce the problem you are having?
Has this problem occurred previously? If it is new, did you change your
system configuration recently?
When calling, follow these guidelines:
Call from a phone next to your computer.
Please have your notes ready with the information described above, then
contact technical support.

Contacting Customer Support

Internet Support

America Online
Compuserve
World Wide Web
Bulletin board site (8,N,1,F, 1200-28.8K baud)
Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . +31 495 546909
Asia/Pacific
E-mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Colorado_Support@hp.com
FTP Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ftp.hp.com
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Keyword: hpstor
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Go HPSYS
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . http://www.hp.com/isgsupport
Australia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (03) 9890 0276
Korea . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hitel: (02) 762-0228
New Zealand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (09) 356 6642
Taiwan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (886) 2 29233233
Login: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . anonymous
Password: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (Your email address)
Directory: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . /pub/information_storage/hp-colorado
Access: Go HPK
Chollian: (02) 220-2001
First Name: HP
Last Name: BBS