Customer Support Services; Where To Look - Customer Support - HP C4405A - Colorado 14GB Tape Drive User Manual

Customer Support Services

If you are having software problems, you can obtain support from HP directly
either through free 24-hours/day interactive electronic services or by
telephone (free during warranty).
Many problems can be solved with the on-line help system or User's Guide.
You can always press F1 to get help for the active window or dialog box. If you
have a problem that cannot be solved using the on-line help or this User's
Guide, collect the information described in "Preparing for Customer Support,"
then contact customer support.
Where to look — Customer Support
For more help on customer support topics, see:
Contacting Customer Support on page 92
Internet Support on page 92
Fax Support on page 93
Telephone Support on page 93
Preparing for Customer Support
Write down your exact problem. Include the following information:
Name and version number of your program copy.
The wording of any error messages from your backup software, DOS,
Windows, or any other application involved in the problem.
Your computer name and model.
Names and models of any additional hardware (expanded memory boards,
special video cards, tape drive controllers, etc.).
Operating system and version number (including Windows).
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