Cisco 7910G - IP Phone VoIP User Manual page 20

Using Cisco CallManager Express 3.2 and Later Features
Transfer a Call
There are two ways to transfer a selected call to another number:
• Blind transfer—Immediately redirects the call without allowing you to speak to the transfer recipient (the person to whom
you are transferring the call).
• Consult transfer—Redirects the call after first allowing you to speak to the transfer recipient.
To transfer a call, perform the following steps:
1. During a call, press the Transfer button. The call is placed on hold.
2. Place a call to another person by dialing the number. After the party answers, hang up the handset.
To make a blind transfer:
Hang up the handset, or press the Transfer button once you hear the line ringing.
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To return to the original call:
Press the Hold button to return to the original call.
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Forward All Calls
To forward all incoming calls to another number, perform the following steps:
1. Press the Forward button. You will hear a confirmation beep.
2. Dial the number to which you want to forward all your calls. Dial the number exactly as you would if you were placing a
call to that number.
3. Press the Speaker button and hang up the handset. The phone display will be updated to show that the call is being
forwarded.
To cancel call forwarding, use one of the following methods:
• Hang up the handset.
• Press the Forward button.
To forward calls to voice mail, manually enter the voice-mail number, or use the command sequence Forward plus Msgs.
Note
The Forward plus Speed1 or Speed2 will forward calls to a speed-dial number.
Place a Conference Call
To initiate a three-party conference call, perform the following steps:
1. During a call, press the Conf button to open a new line, and place a call to another number. This places the first party on
hold.
2. When the call connects, press the Conf button again to add the new party to the existing call with the original caller.
To cancel your attempt to add a third party to your original call, perform the following steps:
1. Press the Line button.
2. Press the Hold button to reconnect to the original call.
To establish a conference call between second- and third-party calls to a Cisco Unified IP phone, one active and the other on
hold:
• Press the Confr button on the Cisco Unified IP phone.
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