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PAX 920 User Manual

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PAX 920 User guide
2023

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Summary of Contents for PAX 920

  • Page 1 PAX 920 User guide 2023...

  • Page 2: Table Of Contents

    Template Table of Contents Standalone ..............................2 Switching the terminal on and off ......................... 2 Standalone Menu ............................3 Sale & Refund ............................. 4 Preauth ............................... 7 Tip/Gratuity ..............................9 Dynamic Currency Conversion ........................9 Shift ................................9 Print ................................10 Integrated Hospitality Front Office ........................

  • Page 3: Standalone

    1. Switching the terminal on and off To switch ON the PAX terminal please press and hold a button on the right side of the terminal and wait for it to load. Then, wait for an Integra App to start.

  • Page 4: Standalone Menu

    Template PAX A920 Terminal 2. Standalone Menu Depending on some requirements, the standalone menu can look slightly different. Unavailable options will appear “grey”. If some options appear grey and you want them to be available, and vice versa, please contact Planet Support, that will help you with this.

  • Page 5: Sale & Refund

    Template Standalone Menu Sale – debit an amount from a cardholder’s account Refund – credit money back to a cardholder’s account. The refund option always has a password, that will be provided to you by our team Preauth – reserves funds for a future payment Transaction Inquiry –...
  • Page 6 Template Enter amount screen After entering the amount you will be met with a screen that presents an option for a cardholder to capture the card number by: Presenting the card (Contactless) Inserting the card (Chip & PIN) Swipe (Magnetic stripe) Manual PAN entry (if requested) AliPay &...
  • Page 7 Template Options screen Once the cardholder has completed the operation, the terminal will go online for payment authorization “Sale in progress” and will print the receipt if the sale went through.

  • Page 8: Preauth

    Template Sale process 4. Preauth If available in the Main Menu, you can authorize to reserve funds from the cardholder’s account for a future payment. This will mimic the Sale, but the funds will be blocked instead of debited. These are the steps to do a Preauth: Preauth process In order to run the completion, or charge the cardholder with the Preauth, use the TransRef number to retrieve the Preauth.
  • Page 9 Template This number can be found on the Preauth receipt. Use option 4 Transaction Inquiry in the Main Menu to retrieve the Preauth. Firstly, you would need to enter the Reference number. Then, choose what action needs to be done in the Transaction Inquiry menu. On this image you will see the Completion process.

  • Page 10: Tip/Gratuity

    Template 5. Tip/Gratuity Depending on the requirements, tipping can also be included for Standalone terminals. The cardholder will enter the Tip amount that will be automatically added to Sale amount. 6. Dynamic Currency Conversion Depending on the card presented, the terminal will show the cardholder a screen, where they will be able to choose a currency, which they can pay with.

  • Page 11: Print

    Template Shift menu The “Shift reopen” option closes the current shift, prints a summary of the transactions taken on site, and the opens the shift. If there are multiple terminals on one site, it is only necessary to reopen shift on one terminal The “Print last receipt”...

  • Page 12: Integrated Hospitality Front Office

    Template Integrated Hospitality Front Office In this case, the terminal acts only as a cardreader with options like: Presenting the card (Contactless) Inserting the card (Chip & PIN) Swipe (Magnetic stripe) Manual PAN entry (if requested) Depending on your request, your terminal can have a Standalone button at the bottom of the terminal screen.
  • Page 13 Template WaiterID and TableID screens After that, there will be a “Print info” screen, where you can print a check for the guests to familiarize with. The waiter can choose if they need to print the information receipt:...
  • Page 14 Template Print info screen Then, the amount of the check will appear on the screen. Depending on if it was requested, the “Tip” screen will then appear, giving your guest an option to enter a custom tip amount, that will later be automatically added to the check:...

  • Page 15: Standalone Option

    Template Sale process The last step of the Sale process is the screen that presents an option for a cardholder to capture the card number by: Presenting the card (Contactless) Inserting the card (Chip & PIN) Swipe (Magnetic stripe) Manual PAN entry (if requested) Once the cardholder has completed the operation, the terminal will go online for payment authorization “Sale in progress”...
  • Page 16 Template Please read the guide for Standalone terminals in that case.

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