Palm 700wx - Treo Smartphone 60 MB User Manual page 230

11
C O M M O N Q U E S T I O N S
3 While pressing and holding Power/End
, use the tip of the stylus to gently
press and hold the reset button on the
back of your smartphone.
4 Continue pressing and holding both
buttons until the "Erase all data?"
prompt appears.
5 Press Up
6 Wait for the progress bar on the Treo
logo screen to fill before continuing to
use your smartphone.
7 (Optional) Sync your smartphone with
your computer to restore your
previously synchronized info. Connect
your smartphone to your computer,
press Menu
and then select Programs >
ActiveSync > Sync. If you use a backup
utility, you may need to also restore a
backup to recover additional info and
settings.
Performing a device reset
A device reset erases all the info that has
been added on your smartphone. This
function complements the hard reset by
formatting your smartphone and erasing all
third-party applications, personal info, and
222
R E S E T T I N G Y O U R S M A R T P H O N E
to confirm the hard reset.
(right action key),
settings. If you simply want to clean out
your smartphone so that someone else in
your family can use it, or to troubleshoot an
issue, a hard reset should meet your
needs.
BEFORE YOU BEGIN
the Device Reset application on your
smartphone. On your computer, point your
web browser to www.palm.com/
treo700wx-support, download the Device
Reset application into your WM_<device
name>_My Documents folder, and then
sync to install the file on your smartphone.
If you don't have the WM_<device
NOTE
name>_My Documents folder, open the
ActiveSync window, select Tools, select
Options, and then check the Files box.
1 Press Start and select Programs.
2 Select File Explorer
3 Go to the My Documents folder in File
Explorer.
4 Select Device Reset to start the
formatting process.
5 When you see a message warning you
of what the application does, select
You need to install
.