Qiagen QIAcuity 911000 Installation Manual
Hide thumbs
Also See for QIAcuity 911000:
- User manual (332 pages) ,
- Information and installation manual (96 pages) ,
- User manual (234 pages)
Subscribe to Our Youtube Channel
Related Manuals for Qiagen QIAcuity 911000
Summary of Contents for Qiagen QIAcuity 911000
- Page 1 February 2025 ® QIAcuity Installation Guide 911000, 911020, 911040, 911050 QIAGEN GmbH, QIAGEN Strasse 1, 40724 Hilden, GERMANY Sample to Insight...
-
Page 2: Table Of Contents
Table of Contents Introduction About this guide General information Technical assistance Policy statement Laptop Technical Specifications Hardware BIOS setting and Image properties Software Firewall – Advanced settings Inbound connections Outbound connections Installation/Update Procedure Network Configuration Potential issue: Port opened but routed in opposite direction Connectivity issues reported on QIAcuity Software Suite version 2.5.0.1 QIAcuity-Approved Configuration for Installation/Update Direct connection... - Page 3 Checking services.msc in Windows Directories to be Whitelisted Checking Time Zone Change of IP Address Warning: New Software Suite Detected Configuring Network Drive as Archive PostgreSQL Not Upgraded to 15 on Software Suite 2.5 or Newer Software Suite IP Address “Cannot set own URL as master” Linked Documents Document Revision History QIAcuity Installation Guide | 02/2025...
-
Page 4: Introduction
Introduction The purpose of this document is to support with installation and troubleshooting connectivity issues observed on the QIAcuity system. It is complementary to other documents, such as the QIAcuity User Manual. About this guide This installation guide provides information about QIAcuity in the following sections: Introduction Laptop Technical Specifications Installation/Update Procedure... -
Page 5: General Information
, we pride ourselves on the quality and availability of our technical support. Our Technical Services Departments are staffed by experienced scientists with extensive practical and theoretical expertise in molecular biology and the use of QIAGEN products. If you have any questions or experience any difficulties regarding the QIAcuity or QIAGEN products in general, do not hesitate to contact us. -
Page 6: Laptop Technical Specifications
Laptop Technical Specifications Hardware Feature Value HW01 System model HP ZBook Fury 15 G8 Intel ® Core™ i7-11800H @ 2.3 GHz HW02 HW03 Chipset In processor integrated. HW04 Memory 16 GB DDR4-3200 SDRAM HW05 L3 Cache 24 MB HW06 Graphics Intel UHD Graphics, NVIDIA RTX A2000 4GB GFX Ethernet: Intel I219-V GbE, non-vPro HW07... -
Page 7: Bios Setting And Image Properties
Feature Value HW18 Mouse None HW19 Battery HP Long Life 8-cell, 94 Wh Li-ion polymer HW20 Power External 200W Smart AC Adapter HW21 Laptop dimensions (W x D x H) 36.1 x 24.25 x 2.60 cm HW22 Weight 2.35 kg HW23 Warranty 3 years maintenance offsite support... -
Page 8: Software
Software Feature Value Windows 10 Enterprise LTSC 64-bit OS01 Operating system Build 21H2 English Release Date: October 12, 2021 OS Build: 19044.1288 including all security patches up to October 2021 Acrobat ® Reader ® DC: 2022.001.20169 OS02 Installed software .NET 3.5: 3.5.30729.4926 Chrome™... - Page 9 Feature Value Settings > Power & sleep Plan: “Balanced (recommended)” OS06 On battery Plugged in Settings: 5 minutes Never Turn off the display: Put computer to 30 minutes Never For Advanced settings sleep: Settings > Power & sleep > Additional power On battery Plugged in Advanced setting:...
- Page 10 Feature Value Settings > Devices > AutoPlay OS15 None Settings > Update & Security > Backup OS16 No backup Settings > Update & Security > Windows Security > On for all locations OS17 Firewall & network protection Incoming connections: Blocks all incoming connections, including those in the list of allowed apps.
- Page 11 Feature Value Disable Auto Updates on Acrobat reader Adobe Acrobat Update Task: Disable (using right OS24 Search box: Task scheduler Task Scheduler Library mouse click) Additionally change registry value: Change value Mode from 3 to 0 HKEY_LOCAL_MACHINE\SOFTWARE\ WOW6432Node\Adobe\ Adobe ARM\Legacy\Reader\ {AC76BA86-7AD7-1033-7B44-AC0F074E4100} ...
-
Page 12: Firewall - Advanced Settings
Firewall – Advanced settings Inbound connections Disable by default with following exceptions: Group Rule Protocol Local Port Program Destination Unreachable (ICMPv6-In) ICMPv6 Any System Core Networking Destination Unreachable Fragmentation Needed ICMPv4 Any System (ICMPv4-In) Dynamic Host Configuration Protocol (DHCP-In) UDP 68 ... -
Page 13: Outbound Connections
Group Rule Protocol Local Port Program Teredo (UDP-In) UDP Edge svchost.exe Traversal Time Exceeded (ICMPv6-In) ICMPv6 Any System (LLMNR-UDP-In) UDP 5355 Network svchost.exe Discovery (NB-Datagram-In) UDP 138 System (all Private) NB-Name-In) UDP 137 System (Pub-WSD-In) UDP 3702 svchost.exe (SSDP-In) UDP 1900 ... -
Page 14: Installation/Update Procedure
Installation/Update Procedure Follow the detailed step-by-step instructions provided in the QIAcuity User Manual. Prior to the installation/update, check the following: Ensure that the QIAcuity Software Suite is set up according to one of the approved configurations (see “Network Configuration”). Ensure that the Software Suite PC has no other active networks connected when QIAcuity Software Suite is installed or upgraded. -
Page 15: Network Configuration
Network Configuration The network configuration is presented in the scheme below: Direct connection IP address Subnet mask Gateway QIAcuity instrument 192.168.1.2 255.255.255.0 192.168.1.1 QIAcuity Software Suite Server Host 192.168.1.1 255.255.255.0 192.168.1.254 Local network QIAcuity instrument DHCP DHCP DHCP QIAcuity Software Suite Server Host DHCP DHCP DHCP... -
Page 16: Potential Issue: Port Opened But Routed In Opposite Direction
HTTPS/TLS https://qsupport.qiagen.com Solution Note: All ports except for the QIAGEN Remote Support Solution are mandatory. Potential issue: Port opened but routed in opposite direction Connectivity issues reported on QIAcuity Software Suite version 2.5.0.1 Root cause: Local IT set up the mandatory ports required for communication; however, one of them (port 44321) was routed in the opposite direction. -
Page 17: Qiacuity-Approved Configuration For Installation/Update
QIAcuity-Approved Configuration for Installation/Update Direct connection Local network QIAcuity Installation Guide | 02/2025... -
Page 18: Qrss Solution
QRSS solution QIAcuity Installation Guide | 02/2025... -
Page 19: Checking Services.msc In Windows
Checking services.msc in Windows Service feature in Windows shows status on all running applications. Search “QIAcuitySuite”, “QIAcuity-postgresql-15”, and “QIAidentity” to confirm status of these applications. Find “QIAcuitySuite”, “QIAidentity”, and “QIAcuity-postgresql-15” on the list. Right click on them, and if the Status column is empty, press Start, but if the Status column says “Running”, press Restart. -
Page 20: Directories To Be Whitelisted
The Windows user account that is used to install the QIAcuity Software Suite should have full access to the following directories. Moreover, these directories should not be blocked by any firewall nor third-party software: C:\Program Files (x86)\QIAcuity Software Suite C:\ProgramData\QIAcuity\SuiteDbData C:\Program Files\QIAcuityPostgreSQL C:\Program Files\Qiagen.CommonInterfaces.QIAidentity QIAcuity Installation Guide | 02/2025... -
Page 21: Checking Time Zone
Checking Time Zone Time Zone settings should be set first following by the clock time. Always change Time zone first, not the time on the clock in the Software Suite PC. 1. In Windows Settings, go to Date & time. 2. -
Page 22: Change Of Ip Address
Change of IP Address Every change in IP setting on the QIAcuity Software Suite PC by the customer requires them to renew the certificate required for the secured communication of the QIAcuity Software Suite and the QIAcuity instrument software. Every IP setting should be double- checked. Login as SetupUser to try refill IP settings and establish connection between instrument and Suite again. -
Page 23: Warning: New Software Suite Detected
Warning: New Software Suite Detected The following error has been reported on the customer network configuration: Warning message: New Suite has been detected. Reboot an instrument. Establish a direct connection to confirm that the Software Suite and instrument can communicate. QIAcuity Installation Guide | 02/2025... -
Page 24: Configuring Network Drive As Archive
Configuring Network Drive as Archive A network drive can be set as the archive location. To do that, user needs to log on to QIAcuitySuite service as a Windows user with full permissions to the network drive, followed by configuring the network drive/folder in UNC format in Software Suite. The steps below are an example of how to achieve that, but user can also contact the local IT department for support. - Page 25 picture above). The credentials should be remembered, as those will be used to access the network drive from the QIAcuitySuite server. 2. On the QIAcuitySuite server machine (where Software Suite is installed), Suite Software must be set up to run as a user who has access to the network drive. To do so: a.
- Page 26 b. Choose Add. In the new popup window, enter the Windows User that will be used to run the Software Suite and click Check names to make sure the name is correct and then click OK. c. Back in the “Security” window, check “Full control” permissions for the added user, and click OK.
- Page 27 d. Open the Services application: press the windows key, type “Services” and press the Enter key. Locate “QIAcuitySuite Service”, right click, and choose Properties: e. In the new window, go to the Log On tab and click on the Browse button: QIAcuity Installation Guide | 02/2025...
- Page 28 f. In the new popup window, select the same user as in step on page 26, click Check names, and click OK. Provide password and confirm password in the inputs, and click QIAcuity Installation Guide | 02/2025...
- Page 29 g. Restart the service by right clicking on the QIAcuitySuite service in the Services window and click Restart (if the services window is not present, press CTRL + SHIFT + ESC on the keyboard). Wait a while (apporox. 5 min), for the service to boot up. QIAcuity Installation Guide | 02/2025...
- Page 30 3. On the QIAcuitySuite server machine (where Software Suiteis installed), press the Windows button on the keyboard, type credential manager, and press Enter. In the newly opened window, choose Windows Credentials and click Add a Windows Credential. QIAcuity Installation Guide | 02/2025...
- Page 31 4. In the newly opened window, provide server UNC (Universal Naming Convention) address and reuse the credentials (user name and password given above). It is important to specify only the server’s name, without the detailed path to the archive folder. For example, the path to archive is \\DESKTOP- ABD324\\someFolder\anotherFolder, then in the Internet or network address only \\DESKTOP-ABD324 should be typed: QIAcuity Installation Guide | 02/2025...
- Page 32 5. Finally, in the Software Suite, in Configuration screen's Archive tab, user needs to specify network drive/folder using UNC format: \\<server name>\<share point>\<path to resource> QIAcuity Installation Guide | 02/2025...
-
Page 33: Postgresql Not Upgraded To 15 On Software Suite 2.5 Or Newer
PostgreSQL Not Upgraded to 15 on Software Suite 2.5 or Newer One way to prove that Software Suite has been upgraded to version 2.5 or newer is to check if PostgreSQL 15 is installed and its service is running. For more information, see “Checking services.msc in Windows The most plausible root cause why PostgreSQL is not upgraded to version 15 could be: Installer was not run by clicking on Run as administrator. -
Page 34: Software Suite Ip Address "Cannot Set Own Url As Master
Software Suite IP Address “Cannot set own URL as master” The IP address validation in QIAcuity checks if the values provided for the instrument and QIAcuity Software Suite are different. Due to technical limitations, if the Software Suite IP address contains full IP address of the instrument, it will result in connectivity issues. Example: In that case, use the hostname or set a different IP address for the Software Suite and/or the instrument. -
Page 35: Linked Documents
Linked Documents QIAcuity User Manual for software version 3.1 (www.qiagen.com/HB-2717-010) QIAcuity User Manual for software version 3.0 (www.qiagen.com/HB-2717-009) QIAcuity User Manual for software version 2.5 (www.qiagen.com/HB-2717-007) QIAcuity Backup and Restore Scripts instructions for Suite 3.1 QIAcuity Backup and Restore Scripts instructions for Suite 3.0 QIAcuity Backup and Restore Scripts instructions for Suite 2.5... -
Page 36: Document Revision History
Document Revision History Revision Description February 2025 Initial release. QIAcuity Installation Guide | 02/2025... - Page 37 Trademarks: QIAGEN ® , Sample to Insight ® , QIAcuity ® (QIAGEN Group) Acrobat ® , Reader ® (Adobe); Bluetooth ® (Bluetooth SIG, Inc.); Chrome™ (Google LLC); Intel ® (Intel Corporation); Microsoft Edge ® , Microsoft ® , Visual C++ ® , Windows ®...
- Page 38 Page left intentionally blank. QIAcuity Installation Guide | 02/2025...
- Page 39 Page left intentionally blank. QIAcuity Installation Guide | 02/2025...
- Page 40 Ordering www.qiagen.com/shop | Technical Support support.qiagen.com | Website www.qiagen.com...
Need help?
Do you have a question about the QIAcuity 911000 and is the answer not in the manual?
Questions and answers