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PAX IM20
User Manual
& Setup Guide
PaymentCloud LLC. • 800-988-2215 • support@paymentcloudinc.com

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Summary of Contents for PAX IM20

  • Page 1 PAX IM20 User Manual & Setup Guide PaymentCloud LLC. • 800-988-2215 • support@paymentcloudinc.com...
  • Page 2 Overview adaptable design, this unattended self-service card terminal offers customers a clear and efficient checkout process under any Setup circumstances. Learn more about the PAX IM20 and why it’s the Accept Payments ideal choice to upgrade your payment solution. Settings...
  • Page 3 Setup How to Turn On/Off Accept Payments • Power On: Plug your PAX IM20 into a power source using the MDB port. Settings • Power Off: Unplug the PAX IM20 from its power source.
  • Page 4 3. If the card number is correct, select CONFIRM. Shop PAX IM20 4. An alert will appear on the IM20 display to indicate that the sale was successful. Manual Entry Credit Sale 1. Instead of swiping, tapping, or inserting a card, the cardholder manually enters the card number details near the text box that reads ENTER CARD NUMBER MANUALLY.
  • Page 5 Accept Payments Cont. A Note on Refunds and Voided Transactions Table of Contents The PAX IM20 can be used with various congruent POS systems. Overview The individual merchant’s POS system will determine how they can issue refunds and void transactions.
  • Page 6 Shop PAX IM20 User Manual & Setup Guide Settings Note: Time changes are automatic with the PAX IM20. The Table of Contents instructions listed below are for manual use Overview How to Change the Date and Time Setup 1. Select FUNC.
  • Page 7: Troubleshooting And Tips

    Note on Performing a Factory Reset Table of Contents It is strongly advised that any PAX user wanting to factory Overview reset their PAX IM20 should do so with the assistance of their merchant service provider. Setup Accept Payments How to Reach Customer Service...
  • Page 8 & Tips inconsistent with the present document. Rights Reserved PAX and the PAX logo are trademarks or registered trademarks of PAX Technology. Other trademarks or trade names are the property of their respective companies. Additional Information ©...