Shadowing - Devon IT OptiPlex VDI Blaster Edition Administration Manual

Shadowing

To help a user with their terminal, you may activate the Shadowing feature from
the Echo Thin Manage Web Interface. Shadowing provides an interactive
desktop session between the Echo Administrator and terminal end-user and is an
excellent tool for assisting a user with their device in real-time.
How to Shadow a Terminal
1
From the table of inventoried Terminals, right-click on the terminal you
want to shadow, and select VNC Shadow.
2
A new browser window (or tab) will open displaying the user's screen.
The cursor control is shared by both the user and the administrator, so
you may want to ask the user to release their mouse to avoid conflicting
movements during the shadowing session.
3
When you are finished, click the Disconnect button located near the top
of the screen to terminate your shadowing session.
NOTE: Make sure your local system is using Java Version 6 Update 11 (or higher). To
download the latest version of Java, visit java.com/en/download/.
NOTE: You may only shadow one terminal at a time. Initiating a new shadowing
session will interrupt any active shadowing sessions you may currently have
running.
NOTE: When the Echo Administrator uses Shadowing on an end-user terminal, this
forces Java to begin running on the terminal. This takes a few seconds. When
disconnecting from a particular terminal, it takes a few minutes to completely close
down Java on the local machine. During those few minutes, Shadowing into the
same terminal twice in a row may not work. Always give each terminal ample time
to close down Java fully before initiating another Shadowing session.
36 | Thin Client Management