Pantum BM5200 Series Maintenance Manual

Multi-function laser printer

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Maintenance

Manual

Pantum BM5100、BM5200 Series Service Manual

multi-function laser printer

Please read this manual before maintaining

Version: V1.1

Table of Contents

Troubleshooting

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Summary of Contents for Pantum BM5200 Series

Page 1 Maintenance Manual Pantum BM5100、BM5200 Series Service Manual multi-function laser printer Please read this manual before maintaining Version: V1.1...
Page 2 Pantum Multi-function Laser Printer Maintenance Manual Suitable Model：BM51**/BM52**(“*”represent any number and letter) Page: 1...
Page 3 Edition change list Version Time Change content V1.0 2021.5.12 Create service manual V1.1 2023.10.10 Add: 8.4.2 BM5200 series error code Page: 2...
Page 4: Legal Notice
Version: V 1.0 Disclaimer For a better user experience, Zhuhai Pantum Electronics Co., Ltd. reserves the right to make changes to the User Guide without notice. Users are responsible for any damage arising from failing to follow this User Guide. Meanwhile, except the express warranty made in the product maintenance manual or service commitment, Zhuhai Pantum Electronics Co., Ltd.
Page 5: Safety Information
Safety Information Please carefully read and understand the following safety and precautions prior to maintenance. Key Precautions As the product may be damaged by the maintenance of non-professionals, the Company strongly recommends the maintenance by technical staff trained by the company. The user must bear the risks of personal injury and damage to the product while repairing the product or parts in this manual.
Page 6: Where To Install
Where to Install Install the printer on a flat and secure surface where vibration and impact does not occur easily, such as the tabletop. Keep the printer near the standard and grounded power socket. In addition, the temperature of the installation location should be 10°C to 35°C, and the relative humidity should be 20% to 80%.
Page 7: Laser Safety
Laser Safety Laser radiation is harmful to the human body. To avoid laser radiation, please do not randomly disassemble the printer! The printer follows the provisions of Class 1 laser products under CFR standard. It has a Class IIIb laser diode, which has no laser radiation leakage among laser components. The following label is attached to the laser components inside the printer: Page: 6...
Page 8: Legal Information
These directives cover the protection requirements of the electromagnetic compatibility and electrical equipment safety (used within the specific voltage range). Manufacturer: Zhuhai Pantum Electronics Co., Ltd., Central Zone A, 3 Floor, Building 01, 3883#, Zhuhai Road, Zhuhai City, P.R.C. For the statements o compliance with these directives, please contact the authorized representative.
Page 9 Warning: 1. Improper replacement may result in fire, burns, charging or removal failure, crushing, heating or incineration. 2. Keep the battery out of reach of children to prevent swallowing. Page: 8...
Page 10: Table Of Contents
Table of Contents Product Introduction ....................... 12 2. Driver Installation and Uninstallation .................14 2.1 How to install Windows printer driver ................14 One-click Installation ..................14 2.1.1 Manual installation ...................33 2.1.2 Method of driver uninstallation ................43 2.1.3 macOS system driver installation .................44 Driver installation .....................44 2.2.1 Add printer to macOS system ..................
Page 11 Paper sensor board (multifunctional paper feeding tray) ........ 66 6.2.6 ADF pickup and separation assembly ..............67 6.2.7 ADF/scanner assembly ..................68 6.2.8 ADF motor ....................... 69 6.2.9 Scanner cover assembly ................... 70 6.2.10 CIS ........................71 6.2.11 Scanner motor ....................71 6.2.12 6.2.13 Control panel assembly ..................
Page 12 Middle jamming ..................... 116 8.5.1 Jammed paper in fuser unit ................118 8.5.2 . Jammed paper in duplex printing unit ............121 8.5.3 8.5.4 A paper jam occurs on the automatic document feeder (ADF) ......122 Jammed paper in auto feed tray ..............124 8.5.4 Jammed paper in multifunctional paper feeding tray ........
Page 13: Product Introduction
1. Product Introduction BM5100FDN/ BM5100FDW BM5100ADN/BM5 BM5100ADW Product Parameters BM5105FDN Series 105ADN Series Series Series ● ● ● ● Interfa ● ● ● ● type Wi-Fi ● ● Print Langu ● ● ● ● Contr ● ● Touch screen ● ●...
Page 14 If the printer has the Note: The product series will be increased or changed without prior notice. fax function, conduct language setting, system setting and fax setting as per the prompts on the panel after initial startup or restoration of default settings.In this manual, “ADF” is short for the document feeder.
Page 15: Driver Installation And Uninstallation
2. Driver Installation and Uninstallation 2.1 How to install Windows printer driver Windows driver installation software provides two installing methods: one-click installation and manual installation. We recommend one-click installation, which can help to install driver automatically in a faster and more convenient way. If you have any difficulty in using one-click installation, please try manual installation.
Page 16 Note: Some computers may be unable to auto play the CD beacase of system configuration. Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the installation procedure. 3. Read and agree to the terms contained in the End User License Agreement and the Privacy Policy, click the “Next”...
Page 17 5. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly. Page: 16...
Page 18 2.1.1.2 Method II: Connect the printer via wired network 1. Turn the power of printer and computer on. 2. Connect the computer to wired network. 3. Connect network cable to the network interface of printer, to make sure the printer is connected to computer network.
Page 19 computer configuration. Please wait patiently. • If your software has searched several printers, click on the"One-click intallation" button, and the printer list interface will pop up. Please select the printer that you need according to your printer wired network IP address or host ID. Page: 18...
Page 20 Note: • If the printer you need is not shown in the list, please click "Refresh" button to search again. If it is not found, please check if the printer and computer are in the same network.. • When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver.
Page 21 2.1.1.3 Method III: Connect the printer via wireless network Please check if the printer is connected with wireless network when installing the printer driver software. If disconnected, please install it with reference to Chapter 2.1.1.3.1. If connected, please install it with reference to Chapter 2.1.1.3.2.
Page 22 4. Read and agree to the terms contained in the End User License Agreement and the Privacy Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation interface. 5. Click the "One-click installation" button in Method III to install driver software. Note: •...
Page 23 • If your software has searched several printers, click "One-click intallation" button, and the printer list interface will pop up. Please select "Configure printer with Wi-Fi via USB and install" and select USB printer, click "Confirm" button and enter into installation process to complete automatic network configuration and driver installation.
Page 24 Note: • When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver. If you need to install the printer driver with the host ID, please check the option "Install the printer in the list with host ID". 6.
Page 25 Note: • Some computers may be unable to auto play the CD beacase of system configuration. Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the installation procedure. 4. Read and agree to the terms contained in the End User License Agreement and the Privacy Policy, click the “Next”...
Page 26 • If your software has searched more than one printers, the printer list interface will pop up.You need to configure the current printer which is connected via USB cable to wireless network and install driver. Please select "Configure the print via USB and install" on the printer list interface and check the USB printer option.
Page 27 Page: 26...
Page 28 Note: • When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver. If you need to install the printer driver with the host ID, please check the option "Install the printer in the list with host ID". 6.
Page 29 • Windows 10 system: When the "DVD RW driver" window pops up from the right top corner of computer desktop, click anywhere in the window, then click "Autorun.exe" to run the installation procedure. Note: • Some computers may be unable to auto play the CD beacase of system configuration. Please double click "Computer"...
Page 30 6. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly. 2.1.1.3.2. The printer is already connected to wireless network 1. The printer is already connected to wireless network, you can print the "Network configuration page"...
Page 31 Note: • Some computers may be unable to auto play the CD beacase of system configuration. Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the installation procedure. 4. Read and agree to the terms contained in the End User License Agreement and the Privacy Policy, click the “Next”...
Page 32 • If the software has searched several printers, the printer list interface will pop up. Please select the printer you need according to your printer wired network IP address or host ID . Page: 31...
Page 33 Note: • If the printer you need is not shown in the list, please click "Refresh" button to search again. If it is not found, please check if the printer and computer are in the same network. • When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver.
Page 34: Manual Installation
2.1.2 Manual installation • Before installing the drive, you need to learn about printer model by printing printer information page out and check the product name. 2.1.2.1 Installation via USB connection 1. Connect the printer to computer via USB cable, power the printer and computer on. 2.
Page 35 7. The software installs the driver automatically and the installation process may need some time. The duration is related to your computer configuration, please wait patiently. 8. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly.
Page 36 2.1.2.2 Installation via wired network connection 1. Turn the power of printer and computer on. 2. Connect the computer to wired network. 3. Connect network cable to the network interface of printer, to make sure the printer is connected to computer network. 4.
Page 37 9. The installation software will search the printer automatically and the searching process may need some time. 10. After finishing searching, select the printer that needs to be connected and click “Next”. Page: 36...
Page 38 Note: • If the printer you need to connect is not in the list of printers searched, please click “Refresh” to search again. • When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver.
Page 39 Note: • Some computers may be unable to auto play the CD beacase of system configuration. Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the installation procedure. 4. Click on the "I agree" button on the right buttom corner after reading the license agreement and enter into driver installation interface.
Page 40 9. The installation software will search the printer automatically after wireless network is configured successfully. The search process may need some time. 10. Select the printer needs to be connected and click “Next”. Note: • If the printer you need to connect is not in the list of printers searched, please click “Refresh”...
Page 41 12. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly. 2.1.2.3.2. Installation in Wi-Fi Direct mode 1. Turn the power of printer and computer on. 2.
Page 42 8. Select “No, the printer has been connected to wireless network” on the wireless setup window popping out, and then click “Next”. 9. The installation software will search the printer automatically and the searching process may need some time. 10. Select the printer needs to be connected and click “Next”. Page: 41...
Page 43 Note: • If the printer you need to connect is not in the list of printers searched, please click “Refresh” to search again. • When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver.
Page 44: Method Of Driver Uninstallation
1. Click the Start menu of computer and then click All programs. 2. Click Pantum, and then Click Pantum XXX Series. Pantum XXX Series where XXX represents product model. 3. Click uninstall to delete the driver according to instructions on uninstall window.
Page 45: Macos System Driver Installation
1. Turn the power of printer and computer on. 2. Insert the CD companying with printer in the CD driver of your computer, and double click Pantum XXX Series installation package. (XXX in Pantum XXX Series represents product model.) 3. Click “Continue”.
Page 46 5. Click “Agree” on the prompt window popping out to accept the licensing agreement. 6. Click “Install”. 7. Input computer password and click “Install Software”. 8. Click “Continue Installation” on the prompt window popping out. 9. The system will finish driver installation automatically. •...
Page 47 Note: • click “Yes”, you can configure printer’s wireless network via wireless network configuration tool.When configuration is completed, unplug USB cable, and then on the pop-up “Add Printer” interface, you may add the network-connected printer. • Click “No”, you can add a USB-connected printer on the pop-up “Add Printer” interface.
Page 48: Add Printer To Macos System
2.3 Add printer to macOS system 2.3.1 Add up the printer via USB 1. Connect the printer to computer with USB cable and then turn power on. 2. Enter the “System Preferences” – “Printers & Scanners” of computer. 3. Clickbutton to select “Add Printer or Scanner”. 4.
Page 49: Add Up The Printer Via Wireless Connection
2.3.3 Add up the printer via wireless connection 1. Turn the power of printer and computer on. 2. Make sure the wireless network connection between computer and printer is set up. Note： • In case of basic structure mode, connect wireless network printer to the access point (wireless router).
Page 50: Printer Information Report
Printer Information Report 3.1 Information Report Printing 1. Press "Menu" to enter the menu setting interface. 2. Select “Information Report” by pressing “▲” or “▼”. 3. Press “OK” key to enter information report print. You can print product report according to needs.
Page 51: Information Report Printing (Flagship Printer)
3.2 Information Report Printing (Flagship printer) You can print information report by operating control panel. These pages can help you to learn about product information, and diagnose and solve product failures. 1. Click “ ” button in control panel to enter “Menu setting” interface. 2.
Page 52: Information Page
3.3 Information Page Printer Information Page Printer SN No. Toner cartridge and drum unit information (the printed pages are the actually printed pages instead of theoretical pages within the calculated service life) Total pages printed actually Page: 51...
Page 53 Network Configuration Information Page IP information Page: 52...
Page 54: Restoration Of Factory Settings
Restoration of Factory Settings “Restore factory settings” is used to recover the default settings of printer. The printer will restart itself automatically after recovering factory settings. Restore factory settings with menu. Restore factory settings with menu (3in1) 1) Press “Menu” to enter the menu setting interface. 2) Press “▲”...
Page 55: Restoration Of Factory Settings Via Embedded Web Server
4.3 Restoration of Factory Settings via Embedded Web Server For the network type printer, the factory settings can be restored via the embedded Web server. 1. Connect the printer with the network. Enter the IP address of the printer in the address bar of the Web browser for access to the embedded Web server of the printer.
Page 56: Operating Principle
Operating Principle 5.1 Overall Structural Diagram Page: 55...
Page 57: Component Structure Diagrams
5.2 Component Structure Diagrams Power board Page: 56...
Page 58: Mechanical Devices
5.3 Mechanical Devices Name Electromagnet Separating roll Paper-feeding roll assembly Secondary conveying roll Guide roll Multifunction tray paper-feeding roll assembly Toner-feeding roll Developing roll OPC photosensitive drum Charging roll Cleaning roll Transfer roll Feed-out roll Pressing roll Heating roll Transfer roll Motor assembly Guide roll of duplex printing unit Conveying roll of duplex printing unit...
Page 59: Adf Paper Routine Diagram
Paper Path 5.3.1 ADF Paper Routine Diagram 5.3.2 Paper Routine Diagram of Printer Page: 58...
Page 60: Disassembly And Installation
Disassembly and Installation 6.1 Disassembly Flowchart Page: 59...
Page 61: Disassembly Steps
6.2 Disassembly Steps 6.2.1 Before disassembly Before disassembly, shut down the power of the printer, and pull out the power cord, USB cable and network cable. Remove the toner cartridge. Note: Package the toner cartridge with black tapes to prevent the photosensitive drum from being damage as a result of exposure.
Page 62 Remove the duplex printing unit. Page: 61...
Page 63: Rear Cover
6.2.2 Rear cover Open the rear cover, and push it out of the buckle, using the palm. Page: 62...
Page 64: Left Cover
6.2.3 Left cover Remove the front cover and rear cover, pry four buckles of the left cover, and remove the left cover. 6.2.4 Right cover Remove the front cover and rear cover, pry four buckles of the right cover, and remove the right cover.
Page 65: Front Cover
6.2.5 Front cover Remove the right cover, push the slider rail B to the left side when press the buckle A, then pull out the right connecting link of front cover to the right side. ○ ○ Connecting link Open the multifunctional paper feeding tray, then pry two buckles on the right side with tweezers.
Page 66 Release the right latch when bend the paper tray’s cover as below picture, then remove the chasis. Open the front cover, and remove front cover after releasing the buckle with your hand to right side. Page: 65...
Page 67: Paper Sensor Board (Multifunctional Paper Feeding Tray)
6.2.6 Paper sensor board (multifunctional paper feeding tray) Remove the front cover, remove the sensor board cover after releasing screws on it, then disconnecting the board cable. 2. Release the screws and remove the sensor board. (Pay attention to raise the detector handle when you remove the sensor board, in case the sensor handle is damaged.) Detector handle...
Page 68: Adf Pickup And Separation Assembly
6.2.7 ADF pickup and separation assembly 1. Open the upper ADF cover, press the buckler of the separation assembly with the tweezers, and take out the separation assembly. 2. Open the upper ADF cover, take the paper-feeding assembly from the area between two baffles, remove the snap spring and gear shaft, and pull out the bearing buckle and bearing.
Page 69: Adf/Scanner Assembly
6.2.8 ADF/scanner assembly 1. Remove the front cover, back cover, left cover and right cover, pull out five harnesses of the left data board connected to the scanner assembly, and remove one ground screw. 2. Remove two screws of the hinge support rod and then the hinge support rod (hold the scanner assembly by hand).
Page 70: Adf Motor
4. Hold the scanner/ADF assembly by hand, remove the scanner harness, and vertically pull out the scanning assembly. 6.2.9 ADF motor 1. Remove the ADF/scanner assembly and four screws at the bottom of ADF. Then remove the ADF tray assembly by means of pulling it up. 2.
Page 71: Scanner Cover Assembly
6.2.10 Scanner cover assembly 1. Remove the ADF/scanner assembly, two bottom screws of the scanner assembly, and then the iron baffles. 5. Remove ADF by pulling it up. 6. Pry out the bucklers (just into the corresponding holes of the jaws, and keep the tweezers in the first position while conduct prying in other positions) with two slotted screwdrivers or tweezers, and remove the scanner cover assembly.
Page 72: Cis
6.2.11 CIS 1. Remove the scanner cover assembly. Then pull out the CIS friction pads (one respectively on the left and right). 2. Pull out the CIS harness. Make CIS upright and take it out through the right side (do not directly touch the CIS luminous tube while replacing CIS, in order to avoid abnormality of the scanned image).
Page 73: Control Panel Assembly
3. Remove the two screws and take out the motor assembly. Then remove two motor screws and scanner motor. 6.2.13 Control panel assembly Remove the upper side cover of the scanner. Unplug the control panel harness, remove two screws, and take out the control panel. 6.2.14 Fax board 1.
Page 74: Upper Cover Component
2. Make the left boss inverted, remove the two screws, and take out the fax board assembly. Shake the sheet metal to this side 6.2.15 Upper cover component Pull out the left and right harnesses in Figure I. Remove two screws in Figure II and take out the upper cover component.
Page 75: Paper-Full Sensor
Figure II: 6.2.16 Paper-full sensor Remove top cover and disconnect the sensor cable on top cover. Use cross screwdriver to release the screw, then remove the sensor. 6.2.17 Transfer roll Open the front cover, pull out the clamping jaw at the right end of the transfer roll, remove the bushing at the right end of the transfer roll, and then remove the transfer roll.
Page 76: Paper-Feeding Roll Assembly
Note: Do not directly touch the sponge of the transfer roll by handle while removing the transfer roll, in order to avoid printing abnormality. 6.2.18 Paper-feeding roll assembly Pry up 2 clamping jaws, rotate the shaft pins via the clamping jaws until the pins are located in holes, and remove the paper-feeding roll assembly.
Page 77: Paper Sensor Board
6.2.20 Paper sensor board Pull out the paper tray and duplex printing unit, remove the screw and plug of the sensor board, and then remove the paper sensor board. 6.2.21 Paper-low sensor Remove paper feeding sensor，and remove the screw, then remove paper-low sensor after disconnecting the sensor cable.
Page 78: Data Board
6.2.24 Data board 1. Remove the front cover and back cover, and pull out the harness plug on the data board. Note: For the WiFi type printer, remove the top cover, lift the buckle of WiFi antenna, and take out the WiFi antenna. 2.
Page 79: High Voltage Board
6.2.25 High voltage board Remove the front cover and rear cover, and pull out six harness plugs of the high-voltage board (Figure 1). Remove the five screws (Figure 2) and then high-voltage board. Note: You can see four conductive springs (easy to fall) after removing the engine board. Keep them properly, and install them in the correct positions.
Page 80: Laser Unit
Note: The large capacitor of the board is still energized immediately after shutdown of the printer. It should be discharged before disassembly, to avoid electric shock. 6.2.27 Laser unit Remove the front cover, rear cover, left cover, right cover and top cover, and pull out two plugs of the laser unit.
Page 81: Fan
(Note: pay attention to gear protection in the disassembly process, in order to prevent the gear from damage caused by falling down). 6.2.30 Fan Remove the front cover, rear cover, left cover, right cover and top cover, and pull out the fan plug from the high voltage board.
Page 82: Clutch Assembly
2 screws and 2 buckles 2. Remove the five screws of the right frame, the right frame and the three screws of the motor in sequence. Then remove the motor. 6.2.33 Clutch assembly 1. Remove the right frame and gear 1, and take out the clutch assembly. Gear 1 Clutch assembly Page: 81...
Page 83: Maintenance
Maintenance Note: The printer appearance varies depending on the model and function. The schematic diameter is for reference only. 7.1 Printer cleaning Note: Please use mild detergents. Some parts are still hot in a short time after the printer is shut down. After opening the front cover or back cover, do not directly touch the internal parts with high temperature warning labels, in order to avoid scalding.
Page 84 3. Lift the scanner cover and gently wipe the glass platen with soft cloth. 4. Open the front cover, and take out the laser toner cartridge out along the guide rail. Note: Remove metal articles such as the watch and bracelet before removing the toner cartridge, as internal components may be damaged in the case of contact.
Page 85 5. As shown below, clean the inside of the printer by gently wiping the shaded area with dry and lint-free cloth. 6. Wipe the LSU lens of the printer gently with dry and lint-free cloth. 7. Open the automatic feeder tray of the printer, and gently wipe the paper-feeding roll with dry lint-free cloth.
Page 86: Use And Maintenance Of Consumables
Note: If the printer is provided with the document feeder, the document feeder cover should be cleaned regularly by means of wiping with soft cloth. Wipe the part shown in the figure. 7.2 Use and Maintenance of Consumables 7.2.1 About toner cartridge and drum component 1.
Page 87 • Please pay attention to toner leakage while it is taking out or disassembled. In case of toner leakage, skin contact with toner or spattering into eyes or mouth, please wash it with clear water immediately, or see a doctor if feeling unwell. •...
Page 88: Replacement Of Toner Cartridge And Drum Component
7.2.2 Replacement of toner cartridge and drum component Note: Please pay attention to the following matters before replacing toner cartridge: • Since there may be toner on the surface of toner cartridge, please pay attention while taking it out to avoid spattering. •...
Page 89 4. Pull the seal out and take the toner protection cover out. Install the drum component along the inner track to finish installing toner cartridge. 6. Take the drum component with toner cartridge installed and install it inside the printer along the inner track of printer to finish installing.
Page 90 Replace the drum assembly steps are as follows: 1. Turn off the power of the printer. Open the front cover by pressing the front cover button, and take out the laser toner cartridge along the guide rail. 2. Press the blue button on the left side of drum component with left hand and lift the toner cartridge handle with right hand at the same time to take the toner cartridge out.
Page 91 4. Install the drum component along the inner track to finish installing toner cartridge. 5. Take the drum component with toner cartridge installed and install it inside the printer along the inner track of printer to finish installing. Close the front cover. Page: 90...
Page 92: Installing And Removing The Optional Tray
Installing and removing the optional tray 7.3.1 Installing optional tray This printer supports the use of optional trays, and can hold up to 2 optional trays. Each tray can hold up to 550 pieces of 80g/m² paper.If you want to buy optional trays, please contact the local dealer who has purchased the printer.
Page 93: Removing The Optional Tray
5. Plug the power cord into the printer and turn on the power. After installing the optional tray, you need to update the printer status again (For how to update the printer status) . Note: For the installation of optional trays, please refer to the Installation Guide supplied with the optional trays.
Page 94: Updating The Optional Tray Status
After removing the optional tray, you need to update the printer status again (For how to update the printer status). 7.3.3 Updating the optional tray status Each time you install/remove the optional trays, you need to manually update the printer driver status.Take Windows 7 as an example for this section.
Page 95: Error Message And Troubleshooting
If the indicator on the control panel of the printer flickers in yellow or the LCD screen displays that toner is used up, replace the toner cartridge promptly. Check whether the applied toner cartridge is designated by Pantum. Page: 94...
Page 96: Error Status Prompts
8.2 Error Status Prompts Error Message Cause Solution The printer is not 1. The USB cable or power cord is not 1. Properly connect connected. connected. USB cable and power 2. The main control board fails. cord. 2. Replace the main control board.
Page 97 paper feeding tray’s clutch. Auto paper tray’s 1. Auto paper tray’s paper-low sensor 1. Reconnect sensor cable. paper- low. cable is loose. 2. Replace paper-low 2. paper-low sensor is abnormal. sensor. 3. paper-low sensor cable is abnormal. 3. Replace paper-low 4.
Page 98 are not matching. The life of the drum The print pages of the drum component Replace the drum component component and toner and toner cartridge are used up. and toner cartridge. cartridge is expired. Please close the ADF The ADF cover is not installed in place. Close the ADF cover.
Page 99: Warning And Prompt Status
8.3 Warning and Prompt Status Function Prompt Status Notes Warning The status indicator Little toner (LED does not shown the status of little toner during operation) is ON in orange. and no display on LCD. After the sleep mode is disabled, the status indicator will not turn orange and the LED will be normally green as the status of little toner is not detected in the wake-up action (such as sweeping and ADF cover opening) with the engine not working.
Page 100 this status. The current status of LED will not change. Insufficient memory This is the prompt of insufficient capacity of the ADF copy memory. Once capacity this error occurs, scanning of the current copying process will be suspended. Press “Cancel” to cancel copying. The other keys are invalid in this status. If the memory has the enough capacity in the follow-up waiting process, the scanning job will continue.
Page 101 The status LED indicator is normally ON in red. Please set it in the This error message appears if the group Emails under “Scan to Email” are webpage. empty. xx address This error message appears if the group Emails under “Scan to Email” are empty.
Page 102 previous menu. It will be displayed for 3 seconds. Then the system will automatically return to the original menu. If any key is pressed or the printer status is changed within three seconds, the error display will be canceled immediately and the system will return to the original menu.
Page 103 displayed again. 2. If any job is performed in this status, the panel will display the job status, the WPS connection status will be displayed by the wifi LED, and the above message will not be displayed on LCD after the job is finished.
Page 104 6. The system will return to the previous menu if Back or OK is pressed in this status. 7. The sleep mode will be enabled by short-pressing the ON/OFF button in this status. If the WPS PIN code connection fails, the wifi LED will be OFF. WiFi is being This message appears if the WPS PIN mode is enabled during wifi connected.
Page 105 Place the original This message appears if the manual zoom or poster copying is enabled. into the FB. It will be displayed for 3 seconds and then the system will automatically return to the original menu. If any key (the functional mode keys cannot be used for switching modes) or printer status (such as the error and job) is changed, the above message will disappear immediately, and the system will return to the original UI or display the corresponding status.
Page 106 2: Press OK in this status to return to the standby interface. 3: The status LED indicator is normally ON in red in this status. Notes: Printing, sweeping or low voltage enabling can be performed normally when the above message is displayed. Page: 105...
Page 107: Error Code
8.4 Error Code Warning! The product has the function of self-diagnosis. If any fault is detected, the error code and warning message will be displayed on the screen or computer. 8.4.1 BM5100 Series Error Code Cause Check and Measures Internal error Abnormality of main Check the connecting wire of the motor;...
Page 108 printer Please call the customer service staff. Abnormal Internal error temperature printer heating roll Please call the customer service staff. Internal error Failure of heating roll printer to reach the start Please call the customer temperature of laser service staff. unit Internal error...
Page 109 Please call the customer does not reached the 2. Replace the fuser unit if it is failure. service staff. specified temperature 3. Replace the data board if it is failure. 4. Replace the power board if it is failure. Internal error Communication printer...
Page 110 service staff. that the wireless network is normal; Check whether the connecting wire between the internal antenna and data board is connected properly; Restart the printer; Replace the data board. Internal error 31 of fax 1. Check the connecting cable of the fax board; Fax module 2.
Page 111 Shading failed 4. Check whether the connecting wire of the scanner motor is connected properly; 5. Restart the printer; 6. Check whether the data board is damaged. 8.4.2 BM5200 Series Error Code Cause Check and Measures Internal error 01 of printer...
Page 112 Restart the printer; Replace the data board. Internal error 03 of printer Abnormality of motor of laser unit Check the connecting wire of Please call the customer the laser unit; service staff. Replace the laser unit; Restart the printer; Replace the data board. Internal error 04 of printer The fuser temperature is unstable.
Page 113 Internal error 18 of printer AC input voltage is too high. Please call the customer service staff. Internal error 19 of printer Too long heating of heating roll under Turn off the power switch, press Please call the customer full power and hold the cancel button.
Page 114 2. Check whether the scanning head is damaged; 3. Check whether the scanner motor is damaged; 4. Check whether the connecting wire of the scanner motor is connected properly; 5. Restart the printer; 6. Check whether the data board is damaged.
Page 115 6. Check whether the data board is damaged. 1. Check whether the data line of scanner connected properly; 2. Check whether the scanning head is damaged; 3. Check whether the scanner Internal error 14 of scanner AFE calibration failed (OFFSET). motor is damaged;...
Page 116 motor is damaged; 4. Check whether the connecting wire of the scanner motor is connected properly; 5. Restart the printer; 6. Check whether the data board is damaged. Check the Network cable, Set up a Communication failed 21 Scan data transmission timed out. separate network environment Communication failed 22 Invalid instruction (reserved)
Page 117: Removal Of Jammed Paper
Note: Please read this section carefully. It may help you to solve common problems encountered during the printing process. If the problems persist, please contact Pantum Aftersales Service Centre. Prior to handling common problems, first check that: • The power cord is connected correctly and the printer is powered on.
Page 118 3. Install paper tray. Open the front cover. Take the laser toner cartridge out along the track. (For the purpose of preventing printing quality from affecting by the exposure of photosensitive drum, please put the laser toner cartridge inside the protection bag or warp it with thick paper). Page: 117...
Page 119: Jammed Paper In Fuser Unit
Gently pull out the jammed paper. After taking out papers jammed, install the laser toner cartridge again and close the front cover, then the printer will recover printing. 8.5.2 Jammed paper in fuser unit Note： While removing the jammed paper in the fuser unit, do not touch the shaded area shown below to avoid burns.
Page 120 Open the rear cover. Open the fuser door using the handles on both sides. Gently pull out the jammed paper. Page: 119...
Page 121 Remove the jammed paper and close the back cover. Install the toner cartridge and close the front cover. The printer will resume printing. Page: 120...
Page 122: Jammed Paper In Duplex Printing Unit
8.5.3 . Jammed paper in duplex printing unit Remove the duplex printing unit from the back of the printer. Remove the jammed paper from the duplex unit. If the jammed paper is not taken out with the duplex printing unit, open the paper tray and directly take out the jammed paper from the bottom.
Page 123: A Paper Jam Occurs On The Automatic Document Feeder (Adf)
• If the printer still fails, check whether all jammed paper in the printer is removed. • If you cannot remove the jammed paper, contact or send the product to the local service center authorized by Pantum. • The printer appearance varies depending on the model and function. The schematic diagram is for reference only.
Page 124 After removing the paper jamed, close the top cover and then the printer will be back to the ready state. If it is difficult to remove the jammed paper, try opening the scanner cover and removing the jammed paper from the pressing plate. Page: 123...
Page 125: Jammed Paper In Auto Feed Tray
8.5.4 Jammed paper in auto feed tray 1. Pull out the paper tray. 2. Gently pull out the jammed paper. 3. After pulling out the jammed paper, install the paper tray into the printer, and close the front cover. The printer will automatically recover printing. Page: 124...
Page 126: Jammed Paper In Multifunctional Paper Feeding Tray
8.5.5 Jammed paper in multifunctional paper feeding tray 1. Gently pull out the jammed paper. 2. After removing the jammed paper, reload paper into the multi-purpose tray; press the front cover button to open and close the front cover, and the printer will resume printing.. Page: 125...
Page 127: Paper Jam Of Optional Tray
8.5.6 Paper jam of optional tray 1. Pull out the optional tray. 2. Gently pull out the jammed paper. Page: 126...
Page 128 3. After removing the jammed paper, reinsert the optional tray into the printer, and the printer will resume printing automatically. If paper cannot be seen in this area, stop and go to the next step: 1. Pull out the automatic tray. Page: 127...
Page 129 2. Remove the jammed paper from the automatic tray. 3. After removing the jammed paper, reinsert the automatic tray into the printer, and the printer will resume printing automatically. Page: 128...
Page 130: Troubleshooting
8.6 Troubleshooting 8.6.1 Paper feeding problem Initial check: carry out initial check at first in case of paper feeding error. Check Solution Does the applied medium conform to the Replace the medium. specifications of the printer? Is the paper curly, wrinkling or damp? Replace paper and tell the user how to properly save paper.
Page 131: Common Faults
Possible Cause Solution The feeding channel is contaminated. Check the feeding channel and make sure that it is smooth. The pickup roll is contaminated. Clean the pickup roll. M4 Repeated feeding Possible Cause Solution Paper is not placed properly. Place the paper properly. The separator is contaminated or Clean or replace the separator.
Page 132 The plug wire of the circuit board of the Reconnect the plug wire, and make sure that the high-voltage power supply is disconnected. AC power is supplied normally. There is jammed paper inside the printer. Check the printer and remove the jammed paper.
Page 133 P5 Fault of fuser unit Possible Cause Solution The contact of the plug wire of the thermistor is Reconnect the wire. poor. The temperature relay is burnt out. Replace the fuser unit. The halogen heating lamp is faulty. Replace the fuser unit. P6 Fault of laser scanner Possible Cause Solution...
Page 134 The plug of the USB cable is in poor contact or Make sure that the USB cable is connected damaged. properly. The data board is faulty. Replace the data board. P10 Printing mess or fully black page Possible Cause Solution The USB cable is connected properly or faulty.
Page 135 The chip of the toner cartridge is faulty. Replace the toner cartridge. The data board is faulty. Replace the data board. 8.6.2.2 Scanning failure image scanning abnormality Possible cause Solution The scanner cover is not installed in place, Properly install the scanner cover. resulting in exposure.
Page 136: Image Defects
8.7 Image Defects 8.7.1 Printing State Cause Recommended Solution   The printout is light. The toner in the cartridge is almost Replace the toner cartridge.  used up. Clean the toner contamination area.   The high-voltage contact of the Clean the high-voltage contact or engine board is in poor contact as a replace the high-voltage power...
Page 137   There Some components of the toner 1. Replace the toner cartridge.  black/white spots. cartridge are contaminated or OPC is 2. Clean the high-voltage contact of damaged. the transfer roll or replace the  If there are 44mm periodic black transfer roll.
Page 138   The background is The printing medium does not Use the printing medium according gray. conform to the specifications. to the specifications.   The life of the toner cartridge is Replace the toner cartridge.  expired. Clean the high-voltage contact or ...
Page 139: Scanning And Copying
8.7.2 Scanning and copying Status Fault cause Recommended Solution   The whole page is The scanner is exposed. Check whether the scanner cover is  dark. The scanning head is faulty. installed properly.   The data line of the scanner is Replace the scanning head.
Page 140: Appendix 1 Perimeters Of Printer Rolls
Appendix 1 Perimeters of Printer Rolls Name Image Period mm Transfer roll 44.0 Heating roll 78.5 Pressing roll 75.4 OPC (photosensitive drum) 75.3 Developing roll 35.8 Toner-feeding roll Charging roll 34.5 In the case of periodical image abnormality, you can judge the fault cause according to the roll perimeters.
Page 141: Appendix 2 Description Of Product Series Number
Appendix 2 Description of Product Series Number The series number label is attached to each printer. The meaning of the series number and the attaching location of the label are described below. Code meaning: Date of manufacture Series number Label location: rear side of the printer Series number label Page: 140...
Page 142: Appendix 3 Explanation Of Special Terms In The Manual
Appendix 3 Explanation of Special Terms in the Manual The special terms in this manual are explained below. Term Explanation One safety standard of laser products Liquid crystal display Scanner Number of dots per inch Pages printed per minute Paper weight per square meter auto run Automatic running Photosensitive drum...

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Bm5100 series Bm51 series Bm52 series Bm5100adn series Bm5105adn series Bm5100adw series ... Show all