Dell CX4 Series User Manual page 60

Table A-1. General Cluster Troubleshooting (continued)
Problem
Cluster Services
does not operate
correctly on a
cluster running
Windows Server
2003 and the
Internet Firewall
enabled.
Public network
clients cannot
access the
applications or
services that are
provided by the
cluster.
60
Troubleshooting
Probable Cause
The Windows
Internet Connection
Firewall is enabled,
which may conflict
with Cluster Services.
One or more nodes
may have the Internet
Connection Firewall
enabled, blocking
RPC communications
between the nodes.
Corrective Action
Perform the following steps:
1
On the Windows desktop, right-click
My Computer and click Manage.
2
In the Computer Management
window, double-click Services.
3
In the Services window, double-click
Cluster Services.
4
In the Cluster Services window, click
the Recovery tab.
5
Click the First Failure drop-down
arrow and select Restart the Service.
6
Click the Second Failure drop-down
arrow and select Restart the service.
7
Click OK.
For information on how to configure
your cluster with the Windows
Internet Connection Firewall enabled,
see Microsoft Base (KB) articles
258469 and 883398 at the Microsoft
Support website at
support.microsoft.com and the
Microsoft Windows Server 2003
Technet website at
www.microsoft.com/technet.
Configure the Internet Connection
Firewall to allow communications that
are required by the MSCS and the
clustered applications or services.
See Microsoft Knowledge Base article
KB883398 at the Microsoft Support
website at support.microsoft.com for
more information.