Operations; Customer Support; Software Releases; Routine Maintenance - ExRobotics ExR-1 Operating Manual

8.

Operations

8.1.

Customer support

Every customer will have an ExRobotics account manager that will:
Agree the specifications for each robot and the associated support package.
▪
Organise robot deliveries and deployment support until a customer has sufficient
▪
experience to be independent.
Act as the first point of contact for customer queries.
▪
Organise any maintenance or repairs that may be required. Each incident will be given a
▪
unique "ticket number".
Agree the timing of any new software updates and upgrades.
▪
The customer will have access to the account manager's E-Mail address and mobile phone
number. As a contingency ExRobotics can be contacted by:
• Phone - +31 88 003 9300
• E-Mail at sales@exrobotics.global
8.2.

Software releases

ExRobotics can update and upgrade robot software remotely over the 4G public network. Before
the software is updated the account manager will:
Agree with the customer whether the release is applicable and any charges that will apply.
▪
Decide when the release can best be installed to minimise disruption to the customer.
▪
8.3.

Routine Maintenance

When the opportunity arises, the customer will perform simple routine maintenance:
The camera and light windows will be cleaned with a damp, soft cloth. Sometimes the
▪
grease used to provide a weather-tight seal can be smeared across the window. This is
best removed using windscreen washer fluid.
The charger plates and 4G antenna will be cleaned with a damp/soft cloth.
▪
The area around the docking station will be cleared of debris and leaves.
▪
The robot will be inspected for visible damage. In particular, if the wire antennas are too
▪
bent they should be replaced. New wires must be sourced from ExRobotics to maintain the
robot's Ex status. They screw onto their bases.
The tracks will be checked for visible wear and obstructions. They'll be replaced if
▪
necessary.
The gas detectors (if fitted) will be calibrated at the intervals specified by their supplier.
▪
The last three items are the only interventions that can be performed by the customer without
compromising the robot's ATEX and IECEx certification. Any other damage will be reported to
ExRobotics.
8.4.

Replacing tracks

Replacement tracks will be supplied by ExRobotics to maintain the robot's anti-static
performance. To replace a track:
Remove the aluminium ring on the outside of the front sprocket that retains the track.
▪
Loosen the 6 screws that clamp each front sprocket assembly to the hull. 4 of these
▪
screws are accessed through holes in the sprocket and require an extra-long hexagonal
key. Ensure they remain engaged in the nuts inside the hull. Release the track tensioning
ExRobotics B.V.
ExR-1 Robot
Operating Guide
This document is considered an uncontrolled copy when printed. Always ensure that you print and use a current version.
Copyright 2020 ExRobotics B.V.
Document No.: Owner:
20190122IP1
Version No.: 11 Ian Peerless
Date:
2020-03-31 Page 17 of 23