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Dell XPS 210 Owner's Manual

Dell owner's manual desktop pc xps 210
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front panel
door (push to
open)
power button
power light
voltage selection switch
line-out connector
line-in connector
rear surround sound
connector
modem connector
network connector
Model DCCY
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
Dell™ XPS™ 210
Owner's Manual
front panel door (open)
diagnostic lights
hard drive activity light
headphone connector
microphone connector
IEEE 1394 connector
*
Not present on certain computers.
optional floppy drive or
Media Card Reader*
CD or DVD drive light
USB 2.0 connectors (2)
power connector
microphone/side-surround sound connector
center/LFE connector
S/PDIF connector
integrated video connector
USB 2.0 connectors (6)
IEEE 1394 connector
PCI Express x16 card slot
PCI Express x1 card slot

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Table of Contents
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  Summary of Contents for Dell XPS 210

  • Page 1 Model DCCY w w w . d e l l . c o m | s u p p o r t . d e l l . c o m Dell™ XPS™ 210 Owner’s Manual diagnostic lights...
  • Page 2 Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, DellNet, and PowerConnect are trademarks of Dell Inc.; Intel, Pentium, Intel SpeedStep, and Celeron are registered trademarks of Intel Corporation; Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation.
  • Page 3: Table Of Contents

    Contents Finding Information Setting Up and Using Your Computer Front and Back View of the Computer Front View ........Back View .
  • Page 4 ® Intel Viiv™ Technology (Optional) ® Using Intel Viiv™ Quick Resume Technology (Optional) Enabling the QRT Feature in System Setup Enabling the QRT feature in the Operating system Hyper-Threading and Dual-Core Technology Solving Problems Troubleshooting Tips Battery Problems ....... . . Drive Problems .
  • Page 5 ....... . . When to Use the Dell Diagnostics Drivers .
  • Page 6 Cards ........Drives .
  • Page 7 ....... Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party"...
  • Page 8 Contents...
  • Page 9: Finding Information

    Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: This Owner’s Manual is available as a PDF at support.dell.com. NOTE: Additional information may ship with your computer.
  • Page 10 Service Tag and Microsoft Windows Product Key These labels are located on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact support. • Enter the Express Service Code to direct your call when contacting support.
  • Page 11 DSS utility. DSS automatically detects your computer and operating system and installs the updates appropriate for your configuration, providing critical updates for your operating system and support for Dell™ 3.5-inch USB floppy drives, Intel drives, and USB devices. DSS is necessary for correct operation of your Dell computer.
  • Page 12 What Are You Looking For? • How to reinstall my operating system • How to use Linux • E-mail discussions with users of Dell Precision™ products and the Linux operating system • Additional information regarding Linux and my Dell Precision computer...
  • Page 13: Setting Up And Using Your Computer

    Setting Up and Using Your Computer Front and Back View of the Computer Front View NOTE: The front panel door does not close when you are using the Flash Media, IEEE 1394, USB, or headphone connectors. Setting Up and Using Your Computer...
  • Page 14 Press this button to access the front-panel connectors. button microphone connector Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program. On computers with a sound card, the microphone connector is on the card.
  • Page 15: Back View

    Back View voltage selection switch power connector back panel connectors card slots See the safety instructions in the Product Information Guide for more information. Insert the power cable. Plug IEEE 1394, USB and other devices into the appropriate connector. Access connectors for any installed PCI Express cards.
  • Page 16: Back I/O Connectors

    Back I/O Connectors link integrity light • Green — A good connection exists between a 10-Mbps network and the • Orange — A good connection exists between a 100-Mbps network and the • Off — The computer is not detecting a physical connection to the network. network adapter To attach your computer to a network or broadband device, connect one end of a connector...
  • Page 17: Setting Up A Printer

    Use the pink connector to attach a personal computer microphone for voice or musical input into a sound or telephony program.
  • Page 18: Connecting A Usb Printer

    Connecting a USB Printer NOTE: You can connect USB devices while the computer is turned on. 1 Complete the operating system setup, if you have not already done so. 2 Install the printer driver if necessary. See the documentation that came with your printer. 3 Attach the USB printer cable to the USB connectors on the computer and the printer.
  • Page 19 • MultiMediaCard (MMC) • Reduced size MMC • Memory Stick (MS/MS Pro/Duo Pro) For information on installing a Media Card Reader, see "Installing a Media Card Reader" on page 87. xD-Picture Card and SmartMedia (SMC) Memory Stick (MS/MS Pro) To use the Media Card Reader: 1 Check the media or card to determine the proper orientation for insertion.
  • Page 20: Connecting A Tv (Optional)

    Connecting a TV (Optional) NOTE: To connect a TV to your computer, you must have a video card that has TV-out functionality and an S-video cable, which is available at most consumer electronics stores. An S-video cable is not included with your computer.
  • Page 21: Network Setup Wizard

    network adapter connector on computer network cable Network Setup Wizard ® ® The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All Programs→...
  • Page 22: Connecting To The Internet

    Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options: •...
  • Page 23: Playing A Cd Or Dvd

    6 Click the appropriate option under How do you want to connect to the Internet?, and then click Next. NOTE: If you do not know which type of connection to select, contact your ISP. 7 Use the setup information provided by your ISP to complete the setup. If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems"...
  • Page 24 To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came with your computer. NOTE: Ensure that you observe all copyright laws when creating CDs or DVDs. A CD player includes the following basic buttons: Play.
  • Page 25: Adjusting The Volume

    The following instructions explain how to make an exact copy of a CD or DVD using Roxio Creator Plus - Dell Edition. You can also use Roxio Creator Plus for other purposes, such as creating music CDs from audio files stored on your computer or backing up important data. For help, open Roxio Creator Plus, and then click the question mark icon in the upper-right corner of the window.
  • Page 26: Using Blank Cds And Dvds

    1 Click the Start button, point to All Programs→ Roxio→ Creator Projects, and then click RecordNow Copy. 2 Under the Copy tab, click Disc Copy. 3 To copy the CD or DVD: • If you have one CD/DVD drive, ensure that the settings are correct and click the Disc Copy button. The computer reads your source CD or DVD and copies the data to a temporary folder on your computer hard drive.
  • Page 27: Helpful Tips

    DVD-Writable Drives Media Type Read CD-R CD-RW DVD+R DVD-R DVD+RW DVD-RW DVD+R DL Helpful Tips ® ® • Use Microsoft Windows Roxio Creator Plus and open a Creator project. • Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs may not play in many home or car stereos.
  • Page 28: Power Management

    Power Management ® ® The Microsoft Windows XP power management features can reduce the amount of electricity your computer uses when it is on and you are not using it. You can reduce power to just the monitor or the hard drive, or you can use standby mode or hibernate mode to reduce power to the entire computer.
  • Page 29: Power Options Properties

    Because hibernate mode requires a special file on your hard drive with enough disk space to store the contents of the computer memory, Dell creates an appropriately sized hibernate mode file before shipping the computer to you. If the computer’s hard drive becomes corrupted, Windows XP recreates the hibernate file automatically.
  • Page 30: Intel ® Viiv™ Technology (Optional)

    Advanced Tab The Advanced tab allows you to: • Place the power options icon • Set the computer to prompt you for your Windows password before the computer exits from standby mode or hibernate mode. • Program the power button to activate standby mode, activate hibernate mode, or turn off the computer.
  • Page 31: Enabling The Qrt Feature In System Setup

    Enabling the QRT Feature in System Setup The QRT drivers must be installed before this feature becomes active. These drivers are installed when this option is ordered. Also, Quick Resume is enabled in system setup when this feature is ordered. 1 Enter system setup (see page 102).
  • Page 32 To determine if your computer is using Hyper-Threading technology: 1 Click the Start button, right-click My Computer, and then click Properties. 2 Click Hardware, then click Device Manager. 3 In the Device Manager window, click the plus (+) sign next to Processors. If Hyper-Threading is enabled, the processor is listed twice.
  • Page 33: Solving Problems

    — If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see "Replacing the Battery" on page 94). If the battery still does not work properly, contact Dell (see "Contacting Dell" on page 112).
  • Page 34: Drive Problems

    R E C O G N I Z E S T H E D R I V E — See "Resolving Software and Hardware Incompatibilities" — See "Dell Diagnostics" on page 52. — — See "Sound and Speaker Problems" on page 46.
  • Page 35: Hard Drive Problems

    Problems writing to a CD/DVD-RW drive L O S E O T H E R P R O G R A M S — The CD/DVD-RW drive must receive a steady stream of data during the writing process. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.
  • Page 36 H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N H E C K T H E T E L E P H O N E J A C K O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K S E A D I F F E R E N T T E L E P H O N E L I N E •...
  • Page 37: Error Messages

    L O S E S O M E P R O G R A M S A N D T R Y A G A I N — Contact Dell (see "Contacting Dell" on page 112). : \ / : * ? “ < > | — Do not —...
  • Page 38: Media Card Reader Problems

    I N D O W S E L L IEEE 1394 D E V I C E — Contact Dell (see "Contacting Dell" on E L L IEEE 1394 D E V I C E — Contact the manufacturer of the...
  • Page 39: Keyboard Problems

    Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. H E C K T H E K E Y B O A R D C A B L E —...
  • Page 40: A Program Stops Responding

    A program stops responding N D T H E P R O G R A M — Press <Ctrl><Shift><Esc> simultaneously to access the Windows Task Manager. Click the Applications tab. Click to select the program that is no longer responding. Click End Task.
  • Page 41: Other Software Problems

    • Reseat the memory modules (see "Memory" on page 66) to ensure that your computer is successfully communicating with the memory. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 52). — F L O P P Y D I S K S —...
  • Page 42: Mouse Problems

    • Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Memory" on page 66. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 52). Mouse Problems...
  • Page 43: Network Problems

    U N T H E A R D W A R E R O U B L E S H O O T E R on page 56. Network Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
  • Page 44: Printer Problems

    F T H E P O W E R L I G H T I S O F F — The computer is either turned off or is not receiving power. • Reseat the power cable in the power connector on the back of the computer and the electrical outlet. •...
  • Page 45: Scanner Problems

    H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S • See the printer documentation for cable connection information. • Ensure that the printer cables are securely connected to the printer and the computer (see "Printer Cable"...
  • Page 46: Sound And Speaker Problems

    E R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y Click Start, click Control Panel, and then click Printers and Other Hardware. Click Scanners and Cameras.
  • Page 47: No Sound From Headphones

    U N T H E S P E A K E R D I A G N O S T I C S E I N S T A L L T H E S O U N D D R I V E R —...
  • Page 48: The Screen Is Difficult To Read

    E S T T H E E L E C T R I C A L O U T L E T device, such as a lamp. H E C K T H E D I A G N O S T I C L I G H T S The screen is difficult to read H E C K T H E M O N I T O R S E T T I N G S contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test.
  • Page 49: Troubleshooting Tools

    Problem Description The computer is in a normal off condition or a possible pre-BIOS failure has occurred. A possible processor failure has occurred. Contact Dell (see "Contacting Dell" on Memory modules are detected, but a memory failure has occurred. Suggested Resolution •...
  • Page 50 • If available, install properly working memory of the same type into your computer (see "Installing Memory" on page 68). • If the problem persists, contact Dell (see "Contacting Dell" on page 112). • Ensure that no special requirements for memory module/connector placement exist (see "Memory"...
  • Page 51 (see "System Setup" on page 101) to make sure the boot sequence is correct for the devices installed on your computer. • If the problem persists, contact Dell (see "Contacting Dell" on page 112). Troubleshooting Tools...
  • Page 52: Dell Diagnostics

    4 At the Dell Diagnostics Main Menu, left-click with the mouse, or press <Tab> and then <Enter>, to select the test you want to run (see "Dell Diagnostics Main Menu" on page 53).
  • Page 53 112 NOTE: The Service Tag for your computer is located at the top of each test screen. When contacting Dell support, have your Service Tag ready. The following tabs provide additional information for tests run from the Custom Test or Symptom Tree...
  • Page 54: Drivers

    Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only the driver for that device recognizes.
  • Page 55: Reinstalling Drivers

    Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for your Dell™ computer. If you install drivers obtained from other sources, your computer may not function properly. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.
  • Page 56: Resolving Software And Hardware Incompatibilities

    • Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer.
  • Page 57 Restoring the Computer to an Earlier Operating State NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration process is complete. NOTE: If a problem occurs after you install a device driver, first try to resolve the problem by using Windows XP Device Driver Rollback (see "Using Windows XP Device Driver Rollback"...
  • Page 58 Dell PC Restore is available only on computers purchased in certain regions. Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer. Any programs or files added after you received your computer hard drive.
  • Page 59 NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer’s operating system. Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer.
  • Page 60 Troubleshooting Tools...
  • Page 61: Removing And Installing Parts

    You have performed the steps in "Turning Off Your Computer" on page 61 and "Before Working Inside Your Computer" on page 62. • You have read the safety information in your Dell™ Product Information Guide. • A component can be replaced or—if purchased separately—installed by performing the removal procedure in reverse order.
  • Page 62: Before Working Inside Your Computer

    NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.
  • Page 63 3 Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: Ensure that sufficient space exists to support the removed cover—at least 30 cm (1 ft) of desktop space.
  • Page 64: Inside View Of Your Computer

    Inside View of Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
  • Page 65: System Board Components

    System Board Components 22 21 Removing and Installing Parts...
  • Page 66: Memory

    processor fan connector (CPUFAN) processor connector (CPU) processor power connector (POWER12V) 18 memory module connectors (2, 4) memory module connectors (1, 3) battery socket (BATTERY) internal speaker (SPKR) hard disk fan connector (HDDFAN) hard disk connector (SATA0) 10 CD/DVD connector (SATA1) 11 front-panel connector (FRONT PANEL) 12 modem 13 power connector (POWER)
  • Page 67 If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. If possible, do not pair an original memory module with a new memory module. Otherwise, your computer may not start properly.
  • Page 68: Addressing Memory With 4-Gb Configurations

    Addressing Memory With 4-GB Configurations Your computer supports a maximum of 4 GB of memory when you use two 2-GB DIMMs. Current operating systems, such as Microsoft however, the amount of memory available to the operating system is less than 4 GB. Certain components within the computer require address space in the 4-GB range.
  • Page 69 5 Align the notch on the bottom of the module with the crossbar in the connector. notch memory module NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you apply equal force to each end of the module. 6 Insert the module into the connector until the module snaps into position.
  • Page 70: Removing Memory

    You can do so by touching an unpainted metal surface on the computer chassis. Your Dell™ computer provides the following slots for PCI Express cards: • One PCI Express x16 card slot •...
  • Page 71 If you are installing or replacing a PCI Express card, follow the procedures in the next section. If you are removing but not replacing a card, see "Removing a PCI Express Card" on page 74. If you are replacing a card, remove the current driver for the card from the operating system. Installing a PCI Express Card 1 Follow the procedures in "Before You Begin"...
  • Page 72 5 Prepare the card for installation. See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer. CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards.
  • Page 73 10 Close the card retention door by snapping it into place. retention arm edge connector NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 11 Connect any cables that should be attached to the card.
  • Page 74: Drives

    Removing a PCI Express Card 1 Follow the procedures in "Before You Begin" on page 61. 2 If necessary, disconnect any cables connected to the card. 3 Gently pull back the securing tab, grasp the card by its top corners, and then ease it out of its connector. 4 If you are removing the card permanently, install a filler bracket in the empty card-slot opening.
  • Page 75: Connecting Drive Cables

    Connecting Drive Cables When you install a drive, you connect two cables—a DC power cable and a data cable—or a single interface cable to the back of the drive and to the system board. Drive Interface Connectors Most interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector.
  • Page 76: Connecting And Disconnecting Drive Cables

    Connecting and Disconnecting Drive Cables When connecting and disconnecting a serial ATA data cable, hold the cable by the black connector at each end. The serial ATA interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector.
  • Page 77 tabs (2) hard drive NOTICE: Do not pull the drive out of the computer by the drive cables. Doing so may cause damage to cables and the cable connectors. 3 Lift the drive out of the computer and disconnect the power and hard-drive cables from the drive. power cable hard drive cable or serial ATA data cable Removing and Installing Parts...
  • Page 78: Installing A Hard Drive

    Installing a Hard Drive 1 Unpack the replacement hard drive, and prepare it for installation. 2 Check the documentation for the drive to verify that it is configured for your computer. NOTE: If your replacement hard drive does not have the plastic guide bracket attached, remove the bracket from the old drive by unsnapping it from the drive.
  • Page 79 3 Connect the power cable and hard-drive or SATA cable to the drive. power cable hard drive cable or serial ATA data cable 4 Check all connectors to be certain that they are properly cabled and firmly seated. 5 Gently slide the drive into the open bay until the hard drive plastic latch attaches to the hard drive holder on the chassis.
  • Page 80 tabs (2) hard drive holder on the chassis 6 Align the drive screw holes with the screws projecting up on the heat sink holder. 7 Firmly press on the blue tab on each side of the drive until you hear a click. 8 Replace the computer cover ("Replacing the Computer Cover"...
  • Page 81: Cd/Dvd Drive

    CD/DVD Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the computer cover. Removing a CD/DVD Drive 1 Follow the procedures in "Before You Begin"...
  • Page 82 5 Disconnect the data cable from the system board connector. 6 Disconnect the power cable and data cable from the back of the drive. data cable CD/DVD drive Removing and Installing Parts power cable CD/DVD drive bracket system board connector...
  • Page 83: Installing A Cd/Dvd Drive

    Installing a CD/DVD Drive 1 Unpack the drive and prepare it for installation. Check the documentation that accompanied the drive to verify that the drive is configured for your computer. 2 Connect the power and data cables to the drive. data cable 3 Connect the data cable to the system board connector on the system board.
  • Page 84 9 Enter system setup (see "System Setup" on page 101) and select the appropriate Drive option. 10 Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 52). Removing and Installing Parts...
  • Page 85: Media Card Reader

    Media Card Reader For information about using the Media Card Reader, see "Using a Media Card Reader (Optional)" on page 18. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components.
  • Page 86 5 Pull up on the drive release latch and slide the Media Card Reader towards the back of the computer, then lift to remove the drive from the computer. drive release latch Media Card Reader Removing and Installing Parts...
  • Page 87: Installing A Media Card Reader

    Installing a Media Card Reader 1 Follow the procedures in "Before You Begin" on page 61. 2 Remove the Media Card Reader from its packaging. 3 Slide the drive into place until you hear a click or feel the drive securely installed. Removing and Installing Parts...
  • Page 88 9 Enter system setup (see "System Setup" on page 101) and select the appropriate Drive option. 10 Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 52). Removing and Installing Parts...
  • Page 89: Floppy Drive (Optional)

    Floppy Drive (Optional) CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. Removing a Floppy Drive 1 Follow the procedures in "Before You Begin"...
  • Page 90 5 Disconnect the interface cable from the system board (see "System Board Components" on page 65). NOTE: The interface cable is held in place by the metal drive bracket and does not need to be removed from the drive. cable release tab interface cable edge connector interface cable Removing and Installing Parts...
  • Page 91: Installing A Floppy Drive

    Installing a Floppy Drive NOTE: The interface cable is held in place by the metal drive bracket and does not need to be removed from the drive. 1 Follow the procedures in "Before You Begin" on page 61. 2 Gently slide the drive into place until you hear a click or feel the drive securely installed. Removing and Installing Parts...
  • Page 92 8 Enter system setup (see "System Setup" on page 101) and select the appropriate Diskette Drive option. 9 Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 52). Removing and Installing Parts...
  • Page 93: Modem

    Modem CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: Before you remove or install the modem, make sure to disconnect all telephone and network cables from your computer. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components.
  • Page 94: Battery

    2 Remove the existing modem: Remove the modem cable from the RJ11 internal connector. Use a small Phillips screwdriver to remove the two screws securing the modem to the system board, and set the screws aside. Pull straight up on the attached pull-tab to lift the modem out of its connector on the system board.
  • Page 95 3 Remove the computer cover (see "Removing the Computer Cover" on page 62). 4 Locate the battery socket (see "System Board Components" on page 65). NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object.
  • Page 96: Replacing The Computer Cover

    Replacing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. 1 Ensure that all cables are connected, and fold cables out of the way. Gently pull the power cables toward you so that they do not get caught underneath the drives. 2 Ensure that no tools or extra parts are left inside the computer.
  • Page 97: Specifications

    Specifications Processor Processor types Level 2 (L2) cache Memory Type Memory connectors Memory capacities Minimum memory Maximum memory BIOS address Computer Information Chipset DMA channels Interrupt levels BIOS chip (NVRAM) System clock ® ® ® Intel Pentium 4, Pentium D, Celeron processor 1 MB for Pentium 4 5XX processors (with Hyper Threading) 2 MB for Pentium 4 6XX processors (with Hyper Threading)
  • Page 98 Video Type Audio Type Expansion Bus Bus type Bus speed PCI Express: connector connector size connector data width (maximum) PCI Express: connector connector size connector data width (maximum) Drives Externally accessible Available devices Internally accessible Connectors External connectors: IEEE 1394 Video Specifications integrated Intel Graphics Media Accelerator X3000 or PCI Express...
  • Page 99 Connectors Audio Network adapter Modem Temperature Sensor System board connectors: Serial ATA PCI Express x1 PCI Express x16 Floppy connector Front panel Power Processor power IEEE 1394 10-pin header for optional Media Card Reader (3.5 inch bay device) and two front-panel and six back-panel USB 2.0–compliant connectors NOTE: The 10-pin header connector used for the optional Media...
  • Page 100 Controls and Lights Power control Power light Hard drive access light Link integrity light (on integrated network adapter) Activity light (on integrated network adapter) Diagnostic lights Standby power light Activity light (optional Media Card Reader) Power DC power supply: Wattage Heat dissipation Voltage (See the safety instructions in the Product Information Guide...
  • Page 101: System Setup

    Environmental Temperature: Operating Storage Relative humidity Maximum vibration: Operating Storage Maximum shock: Operating Storage Altitude: Operating Storage System Setup Overview Use system setup as follows: • To change the system configuration information after you add, change, or remove any hardware in your computer •...
  • Page 102: Entering System Setup

    Entering System Setup 1 Turn on (or restart) your computer. 2 When the DELL logo appears, press <F2> immediately. NOTE: Keyboard failure may result when a key on the keyboard is held down for extended periods of time. To avoid possible keyboard failure, press and release <F2> in even intervals until the system setup screen appears.
  • Page 103: System Setup Options

    System Setup Options NOTE: Depending on your computer, BIOS version, and installed devices, the items listed in this section may not appear, or may not appear exactly as listed. System Lists system information such as the computer name, the BIOS version System Info number and date, system tags, and other system-specific information.
  • Page 104 Set to On (default) so that USB devices will be detected and supported in the USB Controller operating system. The No Boot option enables a USB controller, but it does not recognize a USB storage device. Video This setting specifies which video controller is primary when two video Primary Video controllers are present on the computer.
  • Page 105 This option provides restricted access to the computer's system setup in the Admin Password same way that access to the computer can be restricted with the System Password option. NOTE: times. Displays the current status of the system's password security feature and System Password allows a new system password to be assigned and verified.
  • Page 106: Boot Sequence

    View of the Computer" on page 13). 2 Turn on (or restart) your computer. 3 When the DELL logo appears, press <F12> immediately. NOTE: Keyboard failure may result when a key on the keyboard is held down for extended periods of time. To avoid possible keyboard failure, press and release <F12>...
  • Page 107: Jumper Settings

    4 At the Boot Device Menu, use the up- and down-arrow keys or press the appropriate number on the keyboard to highlight the device that is to be used for the current boot only, and then press <Enter>. For example, if you are booting to a USB memory key, highlight USB Flash Device and press <Enter>.
  • Page 108: Clearing Forgotten Passwords

    Jumper Setting CLRPSWD CLRCMOS jumpered Clearing Forgotten Passwords CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: This process erases both the system and administrator passwords. 1 Follow the procedures in "Before You Begin" on page 61. 2 Remove the computer cover ("Removing the Computer Cover"...
  • Page 109: Clearing Cmos Settings

    NOTE: In you system setup (see "System Setup" on page 101), both system and administrator password options appear as Not Set. The password feature is enabled but a password is not assigned. 13 Assign a new system and/or administrator password, as needed. Clearing CMOS Settings CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the...
  • Page 110: Mouse

    Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician- assisted technical support, online technical support is available at support.dell.com.
  • Page 111: Definition Of "Dell-Installed" Software And Peripherals

    All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell lim- ited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third- party hardware components integrated through CFI for the duration of the computer’s service contract.
  • Page 112: Contacting Dell

    If you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will be routed appropriately. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table.
  • Page 113 Technical Support Antigua and Barbuda Website: www.dell.com.ag E-mail: la-techsupport@dell.com Technical Support Aomen Technical Support (Dell™ Dimension™, Dell Inspiron™, Dell OptiPlex™, Dell Latitude™, and Dell Precision™) Technical Support (servers and storage) Argentina (Buenos Aires) Website: www.dell.com.ar International Access Code: 00 E-mail: la-techsupport@dell.com...
  • Page 114 International Access Code: 900 E-mail: tech_support_central_europe@dell.com Home/Small Business Sales Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Support for XPS Home/Small Business Support for all other Dell computers Preferred Accounts/Corporate Support Switchboard Bahamas Website: www.dell.com.bs E-mail: la-techsupport@dell.com...
  • Page 115 Technical Support (Penang, Malaysia) Country Code: 673 Customer Care (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated Hardware and Warranty Support) Customer Service (Home Sales/Small Business) Customer Service (med./large business,...
  • Page 116 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.com Technical Support Fax Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches, routers, and so on)
  • Page 117 Switchboard Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS Country Code: 45 Technical Support for all other Dell computers Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Switchboard Fax (Relational) Switchboard (Home/Small Business) Switchboard Fax (Home/Small Business) Dominica Website: www.dell.com/dm...
  • Page 118 Country (City) International Access Code Country Code City Code Ecuador Website: www.dell.com/ec E-mail: la-techsupport@dell.com General Support (calling from Quito) General Support (calling from Guayaquil) El Salvador Website: www.dell.com/ec E-mail: la-techsupport@dell.com Technical Support (Telephonica) Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fi_support@dell.com...
  • Page 119 International Access Code: 00 Home and Small Business Country Code: 33 Technical Support for XPS City Codes: (1) (4) Technical Support for all other Dell computers Customer Care Switchboard Switchboard (calls from outside of France) Sales Fax (calls from outside of France)
  • Page 120 Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: HK_support@Dell.com Country Code: 852 Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches, routers, and so on) Customer Care...
  • Page 121 Home User Customer Care Small Business Customer Care Corporate Customer Care Technical Support Technical Support for XPS computers only Technical Support for all other Dell computers General Fax/Sales Fax Switchboard U.K. Customer Care (dial within U.K. only) Corporate Customer Care (dial within U.K. only) U.K.
  • Page 122 Country (City) International Access Code Country Code City Code Italy (Milan) Website: support.euro.dell.com International Access Code: 00 Home and Small Business Country Code: 39 Technical Support City Code: 02 Customer Care Switchboard Corporate Technical Support Customer Care Switchboard Jamaica E-mail: la-techsupport@dell.com...
  • Page 123 Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs,...
  • Page 124 Country Code: 853 Customer Service (Xiamen, China) Transaction Sales (Xiamen, China) Malaysia (Penang) Website: support.ap.dell.com International Access Code: 00 Technical Support (Dell Precision, OptiPlex, and Latitude) Country Code: 60 Technical Support (Dimension, Inspiron, and City Code: 4 Electronics and Accessories)
  • Page 125 General Support Netherlands (Amsterdam) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS Country Code: 31 Technical Support for all other Dell computers City Code: 20 Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales...
  • Page 126 Country Code City Code Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS Country Code: 47 Technical Support for all other Dell products Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard Panama E-mail: la-techsupport@dell.com Technical Support...
  • Page 127 International Access Code Country Code City Code St. Lucia Website: www.dell.com/lc E-mail: la-techsupport@dell.com Technical Support St. Vincent and the Grenadines Website: www.dell.com/vc E-mail: la-techsupport@dell.com Technical Support NOTE: Singapore (Singapore) called from within Singapore or Malaysia only. International Access Code: 005 Website: support.ap.dell.com...
  • Page 128 Sweden (Upplands Vasby) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS Country Code: 46 Technical Support for all other Dell products City Code: 8 Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support Technical Support Fax...
  • Page 129 Technical Support (servers and storage) Customer Care Transaction Sales Corporate Sales Thailand Website: support.ap.dell.com International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell Precision) Country Code: 66 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Corporate Sales Transaction Sales Trinidad/Tobago Website: www.dell.com/tt...
  • Page 130 Country (City) International Access Code Country Code City Code Turks and Caicos Islands Website: www.dell.com/tc E-mail: la-techsupport@dell.com General Support U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 E-mail: dell_direct_support@dell.com Country Code: 44 Customer Care website: support.euro.dell.com/uk/en/ECare/form/home.asp City Code: 1344 Sales...
  • Page 131 Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired Department Name or Service Area, Website and E-Mail Address ) for Relationship...
  • Page 132 Country (City) International Access Code Country Code City Code U.S. Virgin Islands E-mail: la-techsupport@dell.com Technical Support Venezuela Website: www.dell.com/ve E-mail: la-techsupport@dell.com Technical Support Specifications Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers...
  • Page 133: Index

    27 how to, 25 cover closing, 96 opening, 62 Dell contacting, 111-112 Dell Diagnostics, 52 support policy, 110 Dell support site, 11 diagnostic lights, 49 diagnostics Dell, 52 lights, 49 display. See monitor documentation End User License Agreement, 9...
  • Page 134 91 removing, 89 hard drive installing, 78 problems, 35 removing, 76 hardware Dell Diagnostics, 52 Hardware Troubleshooter, 56 Help and Support Center, 11 help file Windows Help and Support Center, 11 hibernate mode, 28, 30 Hyper-Threading, 31...
  • Page 135 33 blue screen, 40 CD drive, 34 CD/DVD-RW drive, 35 computer crashes, 39-40 computer stops responding, 39 Dell Diagnostics, 52 diagnostic lights, 49 drives, 34 DVD drive, 34 e-mail, 35 error messages, 37 general, 39 hard drive, 35...
  • Page 136 98 memory, 97 physical, 100 power, 100 processor, 97 technical, 97 video, 98 standby mode, 28 support contacting Dell, 111-112 policy, 110 support website, 11 system board, 65 System Restore, 56 Index system setup entering, 102 options, 103...

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