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Dell XPS 140M Owner's Manual

Dell portable computer owner's manual
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Dell™ Portable Computers
Owner's Manual
Model PP19L
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Table of Contents
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  Summary of Contents for Dell XPS 140M

  • Page 1 Dell™ Portable Computers Owner’s Manual Model PP19L w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Intel Corporation; Microsoft, Outlook, and Windows are registered trademarks of Microsoft Corporation; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license; IBM is a registered trademark of International Business Machines Corporation;...
  • Page 3: Table Of Contents

    Contents Finding Information A Tour of Your Computer Front View ........Left Side View .
  • Page 4 Using the Display Adjusting Brightness Switching the Video Image Setting Display Resolution Using the Keyboard and Touch Pad Numeric Keypad ....... . . Key Combinations System Functions Battery...
  • Page 5 ....... Checking the Battery Charge Dell™ QuickSet Battery Meter ®...
  • Page 6 Connecting to a Wireless Network in Microsoft 11 Solving Problems Dell Diagnostics ....... . .
  • Page 7 ......Dell MediaDirect problems ......
  • Page 8 Reinstalling Drivers and Utilities Resolving Software and Hardware Incompatibilities Restoring Your Operating System Using Microsoft Windows XP System Restore Using Dell PC Restore by Symantec Using the Operating System CD 12 Adding and Replacing Parts Before You Begin ....... .
  • Page 9 Keyboard ........Removing the Keyboard Replacing the Keyboard ®...
  • Page 10 Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals Contacting Dell ....... . .
  • Page 11: Finding Information

    Documentation and drivers are already installed on your computer. You can use the CD to reinstall drivers (see page 97) or to run the Dell Diagnostics (see page 77). Readme files may be included on your CD to...
  • Page 12 • End User License Agreement • Service Tag and Express Service Code • Microsoft Windows License Label Finding Information Find It Here Dell™ Product Information Guide ® Service Tag and Microsoft Windows These labels are located on the bottom of your computer.
  • Page 13 Select your region to view the appropriate support site. NOTE: Corporate, government, and education customers can also use the customized Dell Premier Support website at premier.support.dell.com. To download Notebook System Software: Go to support.dell.com and click Downloads. Enter your Service Tag or product model.
  • Page 14 What Are You Looking For? • How to reinstall my operating system Finding Information Find It Here Operating System CD NOTE: The Operating System CD may be optional and may not ship with your computer. The operating system is already installed on your computer. To reinstall your operating system, use the Operating System CD.
  • Page 15: Front View

    A Tour of Your Computer Front View display latch release display power button device status lights touch pad media control buttons speakers touch pad buttons keyboard keyboard and wireless status lights display latches (2) A Tour of Your Computer...
  • Page 16 D I S P L A Y L A T C H R E L E A S E — For more information about your display, see "Using the Display" on page 33. D I S P L A Y —...
  • Page 17 Play the next track. Stop. Launch Dell MediaDirect or Microsoft "Using Dell MediaDirect" on page 54. — To adjust the volume of the integrated speakers, press the media control buttons or speaker- S P E A K E R S volume keyboard shortcuts.
  • Page 18 K E Y B O A R D A N D W I R E L E S S S T A T U S L I G H T S The green lights located above the keyboard indicate the following: —...
  • Page 19: Left Side View

    Left Side View security cable slot air vent S-video TV-out connector CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.
  • Page 20 V I D E O O U T C O N N E C T O R IEEE 1394 C O N N E C T O R some digital video cameras. A U D I O C O N N E C T O R S M E D I A M E M O R Y C A R D R E A D E R photos, music, and videos stored on a memory card.
  • Page 21: Right Side View

    Right Side View optical drive bay optical drive-tray eject button — You can install devices such as a DVD drive or other optical drive in the optical O P T I C A L D R I V E B A Y drive bay.
  • Page 22: Back View

    N E T W O R K C O N N E C T O R Connects the computer to a network. The green and yellow lights next to the connector indicate activity for wired network communications. For information on using the network adapter, see the online network adapter documentation supplied with your computer.
  • Page 23: Bottom View

    CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid damaging the cable.
  • Page 24 PC I/ — Covers the compartment that contains the modem, Mini PCI M O D E M I N I W I R E L E S S C O V E R card, and internal card with Bluetooth wireless technology. For more information, see page 119. —...
  • Page 25: Setting Up Your Computer

    Setting Up Your Computer Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). Your ISP will offer one or more of the following Internet connection options: •...
  • Page 26: Transferring Information To A New Computer

    • If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually. • If you have a CD, click Use the CD I got from an ISP. 5 Click Next.
  • Page 27: Running The Files And Settings Transfer Wizard With The Operating System Cd

    Running the Files and Settings Transfer Wizard With the Operating System CD NOTE: This procedure requires the Operating System CD. This CD is optional and may not be included with all computers. To prepare the new computer for the file transfer: 1 Start the Files and Settings Transfer Wizard.
  • Page 28 To create a wizard disk, use your new computer with Windows XP and perform the following steps: 1 Click the Start button. 2 Click Files and Settings Transfer Wizard. 3 When the Files and Settings Transfer Wizard welcome screen appears, click Next. 4 On the Which computer is this? screen, click New Computer and click Next.
  • Page 29: Setting Up A Printer

    3 Click Finished and restart the new computer. NOTE: For more information about this procedure, search dell.support.com for document #PA1089586 (How Do I Transfer Files From My Old Computer to My New Dell Computer Using the Microsoft ® Windows XP Operating System?).
  • Page 30: Connecting A Usb Printer

    Connecting a USB Printer NOTE: You can connect USB devices while the computer is turned on. 1 Complete the operating system setup if you have not already done so. 2 Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way.
  • Page 31: Surge Protectors

    Surge Protectors Surge protectors and power strips equipped with surge protection help prevent damage to your computer from voltage spikes that can occur during electrical storms or after power interruptions. Some surge protector manufacturers include warranty coverage for certain types of damage.
  • Page 32 Setting Up Your Computer...
  • Page 33: Using The Display

    Using the Display Adjusting Brightness When a Dell™ computer is running on battery power, you can conserve power by setting the brightness to the lowest comfortable setting by pressing <Fn> and the up- or down-arrow key on the keyboard. The Dell QuickSet Brightness Meter shows the current brightness setting for the display. Right- click the icon in the taskbar to enable or disable the Brightness Meter on the screen.
  • Page 34: Setting Display Resolution

    Setting Display Resolution To display a program at a specific resolution, both the graphics card and the display must support the program, and the necessary video drivers must be installed. Before you change any of the default display settings, make a note of the default settings for future reference.
  • Page 35: Using The Keyboard And Touch Pad

    Using the Keyboard and Touch Pad Numeric Keypad The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys.
  • Page 36: Key Combinations

    Dell MediaDirect. For more information, see "Dell™ QuickSet Battery Meter" on page 46. Ejects the tray out of the drive (if Dell QuickSet is installed). This feature is not supported in Dell MediaDirect. For more information on QuickSet, see "Dell™...
  • Page 37: Power Management

    Power Management <Fn><Esc> Activates a power management mode. You can reprogram this keyboard shortcut to activate a different power management mode using the Advanced tab in the Power Options Properties window. See "Power Management Modes" on page 41. Speaker Functions <Fn><Page Up>...
  • Page 38: Touch Pad

    Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse. • To move the cursor, lightly slide your finger over the touch pad. •...
  • Page 39: Power Management

    Power Management Power Management Tips NOTE: See "Using a Battery" on page 45 for more information on conserving battery power. • Connect the computer to an electrical outlet when possible because battery life is largely determined by the number of times the battery is used and recharged. •...
  • Page 40: Selecting A Power Scheme

    The Selecting a Power Scheme screen allows you to create, edit, and switch between power schemes. In addition, you can delete power schemes that you create, but you cannot delete Dell™ QuickSet predefined power schemes (Maximum Battery, Maximum Performance, Presentation, and Network Disabled).
  • Page 41: Setting Battery Alarms And Actions

    Setting Battery Alarms and Actions This screen allows you to enable the low-battery and critical-battery alarms and to change settings for the alarms. For example, you can set the low-battery alarm to 20 percent to remind you to save work and switch to AC power, and you can set the critical-battery alarm to 10 percent to enter hibernate mode.
  • Page 42: Hibernate Mode

    Power Schemes Tab The Power schemes drop-down menu displays the selected preset power scheme. Keep the default Portable/Laptop power scheme to maximize battery power. Windows XP controls the performance level of the processor depending on the power scheme you select. You do not need to make any further adjustments to set the performance level.
  • Page 43: Alarms Tab

    Alarms Tab NOTE: To enable audible alarms, click each Alarm Action button and select Sound alarm. The Low battery alarm and Critical battery alarm settings alert you with a message when the battery charge falls below a certain percentage. When you receive your computer, the Low battery alarm and Critical battery alarm check boxes are selected.
  • Page 44: Hibernate Tab

    The Hibernate tab lets you enable hibernate mode by clicking the Enable hibernation check box. Dell™ QuickSet Features NOTE: This feature may not be available on your computer. Dell QuickSet is activated from the click, double-click, or right-click the icon. Clicking the QuickSet Icon Click the icon to perform the following tasks: •...
  • Page 45: Using A Battery

    Product Information Guide NOTE: For information about the Dell warranty for your computer, see the Product Information Guide or separate paper warranty document that shipped with your computer. For optimal computer performance and to help preserve BIOS settings, operate your Dell™...
  • Page 46: Checking The Battery Charge

    Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer.
  • Page 47: Charge Gauge

    Charging the Battery NOTE: Without Dell™ ExpressCharge™, the AC adapter charges a completely discharged 6-cell battery in approximately 2 hours and a 9-cell battery in approximately 3 hours with the computer turned off. Charge time is longer with the computer turned on. You can leave the battery in the computer as long as you like.
  • Page 48: Storing A Battery

    Storing a Battery Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period, recharge the battery fully before you use it. Using a Battery...
  • Page 49: Using Cds, Dvds, And Other Multimedia

    Using CDs, DVDs, and Other Multimedia Playing a CD or DVD NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer when you are playing CDs or DVDs to prevent damage to your CD/DVD drive or discs.
  • Page 50 NOTE: If you use a CD/DVD drive that shipped with another computer, you need to install the drivers and software necessary to play CDs or DVDs or write data. For more information, see the Drivers and Utilities CD (the Drivers and Utilities CD is optional and may not be available for your computer or in certain countries).
  • Page 51: Adjusting The Volume

    Pause. Advance a single frame while in pause mode. Eject. For more information on playing CDs or DVDs, click Help in the CD or DVD player program window (if available). Adjusting the Volume NOTE: When the speakers are muted, you do not hear the CD or DVD playing. 1 Click the Start button, point to All Programs→...
  • Page 52: Adjusting The Picture

    (combo) drive. NOTE: The types of CD or DVD drives offered by Dell may vary by country. The following instructions explain how to make an exact copy of a CD or DVD. You can also use Sonic DigitalMedia for other purposes, such as creating music CDs from audio files stored on your computer or backing up important data.
  • Page 53: Using Blank Cds And Dvds

    3 To copy the CD or DVD: • If you have one CD or DVD drive, ensure that the settings are correct and click the Disc Copy button. The computer reads your source CD or DVD and copies the data to a temporary folder on your computer hard drive.
  • Page 54: Helpful Tips

    • If you press the Dell MediaDirect button while you are logged in, either Windows XP Media Center Manager or Dell Media Experience launches, depending on your system setup. If both programs are present, Windows XP Media Center Manager will launch.
  • Page 55: Connecting Your Computer To A Tv Or Audio Device

    NOTICE: You cannot reinstall the Dell MediaDirect feature if you voluntarily reformat the hard drive. Contact Dell for assistance. See "Contacting Dell" on page 145. Connecting Your Computer to a TV or Audio Device NOTE: Video and audio cables for connecting your computer to a TV or other audio device are not included with your computer.
  • Page 56: S-Video And Standard Audio

    Your TV has either an S-video input connector or a composite video-input connector. Depending on what type of connector is available on your TV, you can use a commercially available S-video cable or composite video cable to connect your computer to your TV. It is recommended that you connect video and audio cables to your computer in one of the following combinations.
  • Page 57 TV/digital audio adapter cable 1 Turn off the computer and the TV and/or audio device that you want to connect. NOTE: You can connect an S-video cable directly to the S-video TV-out connector on the computer (without the TV/digital audio adapter cable) if your TV or audio device supports S-video but not S/PDIF digital audio.
  • Page 58: S-Video And S/Pdif Digital Audio

    6 Turn on the TV and any audio device that you connected (if applicable), and then turn on the computer. 7 See "Enabling the Display Settings for a TV" on page 66 to ensure that the computer recognizes and works properly with the TV. S-Video and S/PDIF Digital Audio TV/digital audio adapter cable...
  • Page 59 S-video cable 1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the TV/digital audio adapter cable to the S-video TV-out connector on your computer. 3 Plug one end of the S-video cable in to the S-video input connector on the TV/digital audio adapter cable.
  • Page 60: Composite Video And Standard Audio

    7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer. 8 See "Enabling the Display Settings for a TV" on page 66 to ensure that the computer recognizes and works properly with the TV. Composite Video and Standard Audio audio input connector TV/digital audio adapter...
  • Page 61 1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the standard video to composite video adapter cable to the S-video TV-out connector on the computer. 3 Plug one end of the composite video cable in to the composite video-input connector on the standard video to composite video cable.
  • Page 62: Composite Video And S/Pdif Digital Audio

    Composite Video and S/PDIF Digital Audio TV/digital audio adapter cable Using CDs, DVDs, and Other Multimedia composite video-input connector composite video cable standard audio cable...
  • Page 63 1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the TV/digital audio adapter cable to the S-video TV-out connector on the computer. 3 Plug one end of the composite video cable in to the composite video-input connector on the TV/digital audio adapter cable.
  • Page 64: Enabling S/Pdif Digital Audio

    Enabling S/PDIF Digital Audio If your computer has a DVD drive, you can enable digital audio for DVD playback. 1 Click Start→ Programs→ PowerDVD to launch the Cyberlink PowerDVD application. 2 Insert a DVD into the DVD drive. If the DVD begins playing, click the stop button. 3 Click the Settings option.
  • Page 65: Setting Up The Cyberlink (Cl) Headphones

    Enabling S/PDIF in the Windows Audio Driver 1 Double-click the speaker icon in the Windows notification area. 2 Click the Options menu and then click Advanced Controls. 3 Click Advanced. 4 Click S/PDIF Interface. 5 Click Close. 6 Click OK. Setting Up the Cyberlink (CL) Headphones NOTE: The CL headphone feature is available only if your computer has a DVD drive.
  • Page 66: Enabling The Display Settings For A Tv

    9 Click the Back button once, and then click the Back button again to return to the main menu screen. Enabling the Display Settings for a TV Video Controller NOTE: To ensure that the display options appear correctly, connect the TV to the computer before you enable the display settings.
  • Page 67: Using Expresscards

    Using ExpressCards ExpressCard Types See "Specifications" on page 131 for information on supported ExpressCards. NOTE: An ExpressCard is not a bootable device. ExpressCard Blanks Your computer shipped with a plastic blank installed in the ExpressCard slot. Blanks protect unused slots from dust and other particles. Save the blank for use when no ExpressCard is installed in the slot;...
  • Page 68: Removing An Expresscard Or Blank

    The computer recognizes the ExpressCard and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came with the ExpressCard. Removing an ExpressCard or Blank NOTICE: Use the ExpressCard configuration utility (click the and stop it from functioning before you remove it from the computer.
  • Page 69 release button ExpressCard Using ExpressCards...
  • Page 70 Using ExpressCards...
  • Page 71: Using The 5-In-1 Media Memory Card Reader

    Using the 5-in-1 Media Memory Card Reader Media Memory Card Types The 5-in-1 media memory card reader provides a fast and convenient way to view and share digital photos, music, and videos stored on a memory card. NOTE: A media memory card is not a bootable device. The 5-in-1 media memory card reader reads the following media memory cards: •...
  • Page 72: Removing A Media Memory Card Or Blank

    To install a media memory card: 1 Hold the card with the top side of the card facing up. 2 Slide the card into the slot until the card is completely seated in its connector. If you encounter too much resistance, do not force the card. Check the card orientation and try again.
  • Page 73: Setting Up A Home And Office Network

    Setting Up a Home and Office Network Connecting to a Network Adapter Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it. To connect a network cable: 1 Connect the network cable to the network adapter connector on the back of your computer.
  • Page 74: Connecting To A Wireless Local Area Network

    The user’s guide is located on the optional Drivers and Utilities CD in the "User’s Guides- Network User’s Guides" category. The user’s guide is also available on the Dell Support website at support.dell.com and may also be located on your computer desktop.
  • Page 75 When you turn on your computer, a pop-up appears from the network icon in the notification area (located in the lower-right corner of the Windows desktop) when a network, for which your computer is not configured, is detected in the area. NOTE: The following instructions apply if you use the Windows operating system to manage your network devices.
  • Page 76 If you select a secure network (identified by a enter a password when prompted. NOTE: Network security settings are unique to your network. Dell cannot provide this information. NOTE: Your computer can take up to 1 minute to connect to a network.
  • Page 77: Solving Problems

    NOTE: The Drivers and Utilities CD is optional and may not ship with your computer. Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD). Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
  • Page 78 4 Select the Boot from CD-ROM option from the menu that appears and press <Enter>. 5 Type 1 to start the ResourceCD menu and press <Enter> to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.
  • Page 79 If you cannot resolve the error condition, contact Dell. NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag. 3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.
  • Page 80: Drive Problems

    Configuration Parameters 4 When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD, remove the CD. 5 When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.
  • Page 81: Cd And Dvd Drive Problems

    CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
  • Page 82: E-Mail, Modem, And Internet Problems

    E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.
  • Page 83: Error Messages

    U X I L I A R Y D E V I C E F A I L U R E external mouse, check the cable connection. Enable the Pointing Device option in the system setup program. If the problem persists, contact Dell. See "Contacting Dell" on page 145. —...
  • Page 84 Shut down the computer, remove the hard drive (see page 108), and boot the computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see page 77).
  • Page 85 — E Y B O A R D D A T A L I N E F A I L U R E Keyboard Controller test in the Dell Diagnostic (see page 77)s. — E Y B O A R D S T U C K K E Y F A I L U R E Restart the computer, and avoid touching the keyboard or keys during the boot routine.
  • Page 86 If the problem persists, try to restore the data by entering the system setup program. Then immediately exit the program. See "Using the System Setup Program" on page 137. If the message reappears, contact Dell. See "Contacting Dell" on page 145.
  • Page 87: Ieee 1394 Device Problems

    Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide NOTE: Use the integrated keyboard when running the Dell Diagnostics or the system setup program. When you attach an external keyboard, the integrated keyboard remains fully functional. External Keyboard problems NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.
  • Page 88: Unexpected Characters

    U N T H E K E Y B O A R D D I A G N O S T I C S T E S T S Dell Diagnostics (see page 77). If the tests indicate a defective external keyboard, contact Dell. See "Contacting Dell"...
  • Page 89: Operating System

    Windows XP environment, access to licensed content is restricted. Licensed content is digital content that has Digital Rights Management (DRM) applied to it. The Dell MediaDirect environment cannot verify the DRM restrictions, so the licensed files cannot be played.
  • Page 90: Other Software Problems

    Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.
  • Page 91: Network Problems

    • Ensure that you are following the memory installation guidelines (see "Memory" on page 112). • Run the Dell Diagnostics (see page 77). Network Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the...
  • Page 92: Ensuring Sufficient Power For Your Computer

    If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell. See "Contacting Dell" on page 145.
  • Page 93: Scanner Problems

    N S U R E T H A T T H E P R I N T E R I S T U R N E D O N H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S •...
  • Page 94: Sound And Speaker Problems

    Sound and Speaker Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide No sound from integrated speakers D J U S T T H E I N D O W S V O L U M E C O N T R O L corner of your screen.
  • Page 95: Touch Pad Or Mouse Problems

    Touch Pad or Mouse Problems H E C K T H E T O U C H P A D S E T T I N G S 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Mouse.
  • Page 96: If The Display Is Difficult To Read

    A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.
  • Page 97: Identifying Drivers

    Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities CD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.
  • Page 98 7 Click the Drivers tab. 8 Click Roll Back Driver. If Device Driver Rollback does not resolve the problem, then use System Restore to return your computer to the operating state that existed before you installed the new driver. Using the Drivers and Utilities CD NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.
  • Page 99: Resolving Software And Hardware Incompatibilities

    Manually Reinstalling Drivers NOTE: If you are reinstalling an infrared sensor driver, you must first enable the infrared sensor in the system setup program before continuing with the driver installation. See "Reinstalling Drivers and Utilities" on page 97. 1 After extracting the driver files to your hard drive as described in the previous section, click the Start button and right-click My Computer.
  • Page 100: Using Microsoft Windows Xp System Restore

    • Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer. Use PC Restore only if System Restore did not resolve your operating system problem.
  • Page 101: Using Dell Pc Restore By Symantec

    PC Restore. Use PC Restore only if System Restore did not resolve your operating system problem. NOTE: Dell PC Restore by Symantec may not be available in certain countries nor on certain computers. Use Dell PC Restore by Symantec only as the last method to restore your operating system.
  • Page 102 NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer’s operating system. Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer.
  • Page 103: Using The Operating System Cd

    The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so. Solving Problems...
  • Page 104 2 Insert the Operating System CD. Click Exit if the Install Windows XP message appears. 3 Restart the computer. 4 Press <F2> immediately after the DELL™ logo appears. If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again.
  • Page 105: Adding And Replacing Parts

    You have performed the steps in "Turning Off Your Computer" (see this page) and "Before Working Inside Your Computer" (see page 106). • You have read the safety information in your Dell™ Product Information Guide. • A component can be replaced—or if purchased separately—installed by performing the removal procedure in reverse order.
  • Page 106: Before Working Inside Your Computer

    NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.
  • Page 107 4 Disconnect your computer and all attached devices from their electrical outlets. 5 Remove the battery. Slide and hold the battery-bay latch release on the bottom of the computer, and then pull the battery out of the battery bay. battery 6 Remove the optical drive, if installed, from the optical drive bay.
  • Page 108: Battery

    Dell. NOTE: If you are installing a hard drive from a source other than Dell, you need to install an operating system, drivers, and utilities on the new hard drive. To replace the hard drive in the hard drive bay: 1 Follow the procedures in "Before You Begin"...
  • Page 109 NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting Against Electrostatic Discharge" in the Product Information Guide. 3 Lift the cover off the computer and set it aside. 4 Use the pull-tab to slide the hard drive toward the screw holes, and then lift the hard drive straight up to remove it from the computer.
  • Page 110 pull-tab 5 Remove the new drive from its packaging. Save the original packaging for storing or shipping the hard drive. NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may damage the connector. 6 Seat the new hard drive into the bay, and then slide it into the connector by sliding it away from the screw holes until it is fully seated.
  • Page 111: Returning A Hard Drive To Dell

    You do not need to install the device security screw unless you want to prevent the module from being easily removed. Your Dell™ computer ships with an optical drive installed in the module bay and a device security screw, which may not be installed in the optical drive but packaged separately. When you install a module in the bay, you can install the device security screw to prevent the module from being easily removed.
  • Page 112: Memory

    "Specifications" on page 131 for information on the memory supported by your computer. Install only memory modules that are intended for your computer. NOTE: Memory modules purchased from Dell are covered under your computer warranty. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide The computer has two memory module connectors labeled "DIMM A"...
  • Page 113: Installing A Memory Module In Connector Dimm B

    you will install a memory module in connector DIMM B. If you are upgrading memory, you may need to install memory in both the DIMM A and B connectors, depending on the extent of the upgrade. Installing a Memory Module in Connector DIMM B 1 Follow the procedures in "Before You Begin"...
  • Page 114 NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory- module securing clips. 4 If you are replacing a memory module, remove the existing module: Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up.
  • Page 115: Installing A Memory Module In Connector Dimm A

    6 Replace the memory module cover and tighten the screws. NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer. 7 Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet.
  • Page 116 3 Remove the hinge cover. See "Hinge Cover" on page 123. NOTE: Ensure that you remove the two screws in the battery bay as part of the hinge removal procedure. 4 Remove the keyboard. See "Keyboard" on page 125. 5 Loosen the captive screws on the memory module cover, and then remove the memory module cover.
  • Page 117 memory module NOTICE: If you need to install memory modules in two connectors, install a memory module in the connector labeled “DIMM A” before you install a module in the connector labeled “DIMM B.” Insert memory modules at a 45-degree angle to avoid damaging the connector. NOTE: If the memory module is not installed properly, the computer may not boot properly.
  • Page 118 8 Replace the memory module cover and tighten the screws. NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer. 9 Replace the keyboard. See "Keyboard" on page 125. 10 Replace the hinge cover.
  • Page 119: Modem (Optional)

    Modem (Optional) If you ordered the optional modem at the same time that you ordered your computer, the modem is already installed. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide 1 Follow the procedures in "Before You Begin"...
  • Page 120 3 Remove the existing modem: Remove the screw securing the modem to the system board, and set it aside. Pull straight up on the attached pull-tab to lift the modem out of its connector on the system board, and disconnect the modem cable. screw modem cable 4 Install the replacement modem:...
  • Page 121: Wireless Mini Pci Card

    Wireless Mini PCI Card If you ordered a Mini PCI card with your computer, the card is already installed. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide 1 Follow the procedures in "Before You Begin" on page 105. 2 If a Mini PCI card is not already installed, go to step .
  • Page 122 Mini PCI card NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card. 3 Install the replacement Mini PCI card: NOTICE: To avoid damaging the Mini PCI card, make sure the antenna cables are not under the card when you click the card into place.
  • Page 123: Hinge Cover

    Hinge Cover Removing the Hinge Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).
  • Page 124 NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer. NOTICE: The hinge cover is fragile and can be damaged if extreme force is used. Be careful when removing the hinge cover. 1 Follow the procedures in "Before You Begin"...
  • Page 125: Replacing The Hinge Cover

    hinge cover 6 Ease the hinge cover up, moving from right to left, and remove it. Replacing the Hinge Cover 1 Insert the left edge of the cover into place. 2 Press from left to right until the cover snaps into place. 3 Close the display and turn the computer upside down.
  • Page 126: Removing The Keyboard

    Removing the Keyboard 1 Follow the procedures in "Before You Begin" on page 105. 2 Remove the hinge cover. See "Hinge Cover" on page 123. NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Be careful when removing and handling the keyboard.
  • Page 127: Replacing The Keyboard

    Replacing the Keyboard NOTICE: To avoid scratching the palm rest when replacing the keyboard, hook the six tabs along the front edge of the keyboard into the palm rest, and then secure the keyboard in place. 1 Connect the keyboard cable to the system board. 2 Place the six tabs along the front edge of the keyboard into the palm rest.
  • Page 128: Coin-Cell Battery

    screw card carrier Coin-Cell Battery Removing the Coin-Cell Battery CAUTION: Before you perform the following procedures, see the safety instructions in the Information Guide NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as the back panel) on the computer. NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer.
  • Page 129: Replacing The Coin-Cell Battery

    coin-cell battery Replacing the Coin-Cell Battery When you replace the battery, insert it into the circular socket with the positive side up, and then push it into place. Adding and Replacing Parts...
  • Page 130 Adding and Replacing Parts...
  • Page 131: Appendix

    Appendix Specifications Processor Processor type L1 cache L2 cache External bus frequency (front side bus) System Information System chip set Data bus width DRAM bus width Processor address bus width Flash EPROM Graphics bus PCI bus ExpressCard ExpressCard controller ExpressCard connector Cards supported ExpressCard connector size ®...
  • Page 132 5-in-1 Media Memory Card Reader 5-in-1 media memory card controller Ricoh R5C832 5-in-1 media memory card connector 5-in-1 combo card connector Cards supported 5-in-1 media memory card connector size Memory Memory module connector Memory module capacities Memory type Minimum memory Maximum memory Ports and Connectors Audio...
  • Page 133 Communications Modem: Type Controller Interface Network adapter Wireless Video Video type: Video controller Video memory LCD interface TV support Audio Audio type Audio controller Stereo conversion Interfaces: Internal External Speaker Internal speaker amplifier Volume controls v.92 56K MDC softmodem internal HDA bus 10/100 Ethernet LAN on system board internal Mini PCI Wi-Fi and Bluetooth wireless technology support...
  • Page 134 Display Type (active-matrix TFT) Dimensions: Height Width Diagonal Maximum resolutions: WXGA Refresh rate Operating angle Viewing angles: Horizontal Vertical Pixel pitch: WXGA Controls Keyboard Number of keys Layout Touch Pad X/Y position resolution (graphics table mode) Size: Width Height Appendix 14.1-inch WXGA 206 mm (8.11 inches) 320 mm (12.59 inches)
  • Page 135 Battery Type Dimensions: Depth Height Width Weight Voltage Charge time (approximate) Computer off Operating time Life span (approximate) Temperature range: Operating Storage Coin-cell battery AC Adapter Input voltage Input current (maximum) Input frequency Output current Output power Rated output voltage 9-cell "smart"...
  • Page 136 (continued) AC Adapter Dimensions: Height Width Depth Weight (with cables) Temperature range: Operating Storage Physical Height Width Depth Weight (with 6-cell battery, CDRW/DVD combo, and 40G hard drive): Configurable to less than Environmental Temperature range: Operating Storage Relative humidity (maximum): Operating Storage Maximum vibration (using a...
  • Page 137: Using The System Setup Program

    • Wireless control settings NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the system setup program settings. Certain changes might make your computer work incorrectly. Viewing the System Setup Screen 1 Turn on (or restart) your computer.
  • Page 138: System Setup Screen

    System Setup Screen The system setup screen consists of three windows of information. The window on the left contains an expandable hierarchy of control categories. If you select (highlight) a category (such as System, Onboard Devices, or Video) and press <Enter>, you can show or hide the related subcategories. The window on the right contains information about the category or subcategory selected in the window on the left.
  • Page 139: Computer Tracking Software

    Performing a One-Time Boot You can set a one-time-only boot sequence without entering the system setup program. (You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.) 1 Shut down the computer through the Start menu.
  • Page 140: Travel Tips

    Remove any extraneous items, such as paper clips, pens, and paper, from the keyboard and palm rest and close the display. • Use the optional Dell™ carrying case to pack the computer and its accessories together safely. • Avoid packing the computer with items such as shaving cream, colognes, perfumes, or food.
  • Page 141: If Your Computer Is Lost Or Stolen

    Service Tag, the computer is identified automatically as missing or stolen. The representative will attempt to get the phone number and address of the caller. Dell will then contact the law enforcement agency to which you reported of the missing computer.
  • Page 142: Touch Pad

    Cleaning products for CDs are also safe to use on DVDs. FCC Notices (U.S. Only) Most Dell computers are classified by the Federal Communications Commission (FCC) as Class B digital devices. To determine which classification applies to your computer, examine all FCC registration labels located on the bottom, side, or back panel of your computer, on card-mounting brackets, and on the cards themselves.
  • Page 143: Class A

    Once you have determined your computer’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: •...
  • Page 144: Fcc Identification Information

    Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com.
  • Page 145: Definition Of "Third-Party" Software And Peripherals

    Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third- party software and peripherals is provided by the original manufacturer of the product.
  • Page 146 Customer Care Tech Support Tech Support Services Sales Aruba General Support Australia (Sydney) E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail Customer Care (Australia and New Zealand): apcustserv@dell.com Country Code: 61 Home and Small Business City Code: 2 Government and Business...
  • Page 147 International Access Code: 00 E-mail for French-speaking Customers: support.euro.dell.com/be/fr/emaildell/ Country Code: 32 Technical Support for XPS portable computers only City Code: 2 Technical Support for all other Dell computers Technical Support Fax Customer Care Corporate Sales Switchboard Bermuda General Support...
  • Page 148 Customer Technical Support (Penang, Malaysia) Country Code: 673 Customer Care (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)
  • Page 149 Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.com Technical Support Fax Technical Support (Dell™ Dimension™ and Inspiron) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches,...
  • Page 150 Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/dk/da/emaildell/ Country Code: 45 Technical Support for XPS portable computers only Technical Support for all other Dell computers Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Switchboard Fax (Relational) Switchboard (Home/Small Business)
  • Page 151 E-mail: support.euro.dell.com/fr/fr/emaildell/ Country Code: 33 Home and Small Business City Codes: (1) (4) Technical Support for XPS portable computers only Technical Support for all other Dell computers Customer Care Switchboard Switchboard (calls from outside of France) Sales Fax (calls from outside of France)
  • Page 152 Hong Kong Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: apsupport@dell.com Country Code: 852 Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™) Customer Care Large Corporate Accounts Global Customer Programs...
  • Page 153 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support for XPS portable computers only City Code: 1 Technical Support for all other Dell computers U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K. Customer Care (dial within U.K. only) Corporate Customer Care Corporate Customer Care (dial within U.K.
  • Page 154 Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs,...
  • Page 155 Country Code: 853 Customer Service (Xiamen, China) Transaction Sales (Xiamen, China) Malaysia (Penang) Website: support.ap.dell.com International Access Code: 00 Technical Support (Dell Precision, OptiPlex, and Latitude) Country Code: 60 Technical Support (Dimension, Inspiron, and City Code: 4 Electronics and Accessories)
  • Page 156 Netherlands (Amsterdam) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS portable computers only Country Code: 31 Technical Support for all other Dell computers City Code: 20 Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales...
  • Page 157 Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/no/no/emaildell/ Country Code: 47 Technical Support for XPS portable computers only Technical Support for all other Dell products Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard Panama General Support...
  • Page 158 St. Vincent and the Grenadines General Support Singapore (Singapore) Website: support.ap.dell.com International Access Code: 005 Technical Support (Dimension, Inspiron, and Electronics and Accessories) Country Code: 65 Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales Corporate Sales Slovakia (Prague) Website: support.euro.dell.com...
  • Page 159 Country (City) International Access Code Country Code City Code South Africa (Johannesburg) Website: support.euro.dell.com International Access Code: E-mail: dell_za_support@dell.com 09/091 Gold Queue Country Code: 27 Technical Support City Code: 11 Customer Care Sales Switchboard Southeast Asian and Pacific Customer Technical Support, Customer Service,...
  • Page 160 International Access Code: 00 E-mail: support.euro.dell.com/se/sv/emaildell/ Country Code: 46 Technical Support for XPS portable computers only City Code: 8 Technical Support for all other Dell products Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support Technical Support Fax...
  • Page 161 Country (City) International Access Code Country Code City Code Thailand Website: support.ap.dell.com International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell Precision) Country Code: 66 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Corporate Sales Transaction Sales Trinidad/Tobago...
  • Page 162 Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...
  • Page 163: Glossary

    Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet.
  • Page 164 bus — A communication pathway between the components in your computer. bus speed — The speed, given in MHz, that indicates how fast a bus can transfer information. byte — The basic data unit used by your computer. A byte is usually equal to 8 bits.
  • Page 165 DIN connector — A round, six-pin connector that conforms to DIN (Deutsche Industrie-Norm) standards; it is typically used to connect PS/2 keyboard or mouse cable connectors. disk striping — A technique for spreading data over multiple disk drives. Disk striping can speed up operations that retrieve data from disk storage.
  • Page 166 PCI Express and USB 2.0 standard. Express Service Code — A numeric code located on a sticker on your Dell™ computer. Use the Express Service Code when contacting Dell for assistance. Express Service Code service may not be available in some countries.
  • Page 167 the computer, the memory information that was saved to the hard drive is automatically restored. HTML — hypertext markup language — A set of codes inserted into an Internet web page intended for display on an Internet browser. HTTP — hypertext transfer protocol — A protocol for exchanging files between computers connected to the Internet.
  • Page 168 Internet and exchange e-mail. module bay — A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite™ module. monitor — The high-resolution TV-like device that displays computer output.
  • Page 169 optical drive — A drive that uses optical technology to read or write data from CDs, DVDs, or DVD+RWs. Example of optical drives include CD drives, DVD drives, CD-RW drives, and CD-RW/DVD combo drives. parallel connector — An I/O port often used to connect a parallel printer to your computer.
  • Page 170 Service Tag — A bar code label on your computer that identifies your computer when you access Dell Support at support.dell.com or when you call Dell for customer service or technical support.
  • Page 171 Strike Zone™ — Reinforced area of the platform base that protects the hard drive by acting as a dampening device when a computer experiences resonating shock or is dropped (whether the computer is on or off). surge protectors — Prevent voltage spikes, such as those that may occur during an electrical storm, from entering the computer through the electrical outlet.
  • Page 172 UXGA — ultra extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1600 x 1200. video controller — The circuitry on a video card or on the system board (in computers with an integrated video controller) that provides the video capabilities—in combination with the monitor—for your computer.
  • Page 173 Zip drive — A high-capacity floppy drive developed by Iomega Corporation that uses 3.5-inch removable disks called Zip disks. Zip disks are slightly larger than regular floppy disks, about twice as thick, and hold up to 100 MB of data. Glossary...
  • Page 174 Glossary...
  • Page 175: Index

    55 TV, 55 Control Panel power options, 42 copying CDs general information, 52 helpful tips, 54 how to, 52 copying DVDs general information, 52 helpful tips, 54 how to, 52 Dell contacting, 145 support policy, 142 support site, 13 Index...
  • Page 176 Dell Diagnostics, 77 starting from the Drivers and Utilities CD, 78 starting from your hard drive, 77 Dell MediaDirect, 17, 54 problems, 89 Dell Premier Support website, 12 device security screw about, 111 device status lights, 16 diagnostics Dell, 77...
  • Page 177 18 keypad numeric, 35 labels Microsoft Windows, 12 Service Tag, 12 lost computer, 141 media control buttons Dell MediaDirect button, 54 description, 17 media control buttons (continued) play/pause/Dell MediaDirect, 17 media memory cards blanks, 72 CardBus technology, 71...
  • Page 178 CD drive, 81 CD-RW drive, 81 computer crashes, 88-89 computer does not start up, 88 computer stops responding, 88 conflicts, 99 Dell Diagnostics, 77 Dell MediaDirect, 89 drives, 80 DVD drive, 81 error messages, 83 hard drive, 81 IEEE 1394 connector, 87...
  • Page 179 141 support contacting Dell, 145 policy, 142 support website, 13 S-video TV-out connector description, 20 System Restore, 99-100 system setup program commonly used options, 138 purpose, 137 screens, 138 viewing, 137 taskbar QuickSet icon, 44 technical support policy, 142...
  • Page 180 Index...