A program stops responding
E
N D T H E P R O G R A M
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1
Press <Ctrl><Shift><Esc> simultaneously to access the Windows Task Manager.
2
Click the Applications tab.
3
Click to select the program that is no longer responding.
4
Click End Task.
A program crashes repeatedly
NOTE:
Most software includes installation instructions in its documentation or on a floppy disk or CD.
C
H E C K T H E S O F T W A R E D O C U M E N T A T I O N
A program is designed for an earlier Windows operating system
U N T H E
R O G R A M
R
P
The Program Compatibility Wizard configures a program so that it runs in an environment similar to
non-Windows XP operating system environments.
1
Click the Start, point to All Programs→ Accessories, and then click Program Compatibility Wizard.
2
In the welcome screen, click Next.
3
Follow the instructions on the screen.
A solid blue screen appears
T
U R N T H E C O M P U T E R O F F
moving your mouse, press and hold the power button for at least 8 to 10 seconds, until the computer
turns off, and then restart your computer.
40
Solving Problems
— If necessary, uninstall and then reinstall the program.
O M P A T I B I L I T Y
I Z A R D
C
W
— If you are unable to get a response by pressing a key on your keyboard or
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