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Dell XPS ONE MTG Owner's Manual

Dell laptop computer user manual
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Table of Contents
Dell™ XPS One™ Owner's Manual
Model MTG
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Table of Contents
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  • Page 1 Dell™ XPS One™ Owner’s Manual Model MTG w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

  • Page 3: Table Of Contents

    Contents Finding Information About Your Computer Front View of the Computer Back View of the Computer Power Cable Routing Optional TV Input Device (For Use With Optional TV Tuner) Setting Up Your Computer Installing Your Computer in an Enclosure Connecting to the Internet Setting Up Your Internet Connection Transferring Information to a New Computer Setting Up a Printer...
  • Page 4 Power Protection Devices Surge Protectors Line Conditioners Uninterruptible Power Supplies Using the Media Card Reader Using Multimedia Using the Disc Drive Media Control Buttons Disc and Disc-Slot Indicators CD and DVD Software Copying CD, DVD, and Blu-ray Disc™ (BD) Media Helpful Tips Adjusting the Volume Adjusting the Picture...
  • Page 5 Re-Syncing Your Optional Wireless Mouse or Keyboard with Your Computer Key Combinations Using the Display Adjusting Brightness Making Images and Text Look Bigger or Sharper Cleaning Your Computer Computer and Display CDs and DVDs ..... . Keyboard and Touch Pad Troubleshooting Solving Problems...
  • Page 6 Touch Pad Problems Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Starting the Dell Diagnostics From the Drivers and Utilities Media Dell Diagnostics Main Menu 10 System Setup Overview Entering System Setup...
  • Page 7 Microsoft Operating Systems Restoring Your Operating System Using Microsoft Windows System Restore Using Dell™ Factory Image Restore Using the Operating System Media 12 Specifications 13 Getting Help ..... .
  • Page 8 14 Appendix FCC Notice (U.S. Only) FCC Class B Glossary ......99 Index .

  • Page 9: Finding Information

    You can use the media to reinstall drivers (see "Reinstalling Drivers and Utilities" on page 76), to run the Dell Diagnostics (see "Dell Diagnostics" on page 65). Readme files may be included on your media to provide last-minute updates...
  • Page 10 • Safety instructions • Regulatory information • Ergonomics information • End User License Agreement • How to set up my computer Finding Information Find It Here Dell™ Product Information Guide Setup Diagram NOTE: The appearance of your setup diagram may vary.
  • Page 11 These labels are located on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact support. • Enter the Express Service Code to direct your call when contacting support. NOTE: As an increased security measure,...
  • Page 12 • Service and support — Service call status and support history, service contract, online discussions with technical support • Dell Technical Update Service — Proactive e-mail notification of software and hardware updates for your computer • Reference — Computer documentation,...
  • Page 13 What Are You Looking For? • How to use your Windows™ operating system • How to work with programs and files • How to personalize my desktop • How to reinstall my operating system Find It Here Windows Help and Support To access Windows Help and Support: •...
  • Page 14 Finding Information...

  • Page 15: About Your Computer

    About Your Computer Front View of the Computer CAUTION: Ensure that none of the computer air vents are blocked. Blocking them would cause serious thermal problems. About Your Computer...
  • Page 16 speakers (2) air vents camera/ microphone array media control buttons disc slot disc indicator display power button computer stand About Your Computer To adjust the volume of the integrated speakers, press the appropriate media control buttons (see "Media Control Buttons" on page 32 for more information). Internal fans create airflow through the vents to prevent the computer from overheating.

  • Page 17: Back View Of The Computer

    Back View of the Computer About Your Computer...
  • Page 18 Media Card Reader Provides a fast and convenient way to view and share digital mini IEEE 1394 connector USB 2.0 connectors (2) headphone/line- out connector microphone/line-in connector drive activity light power button, power light About Your Computer photos, music, and videos stored on a memory card. The Media Card Reader reads the following digital memory cards: •...
  • Page 19 computer sync button network adapter connector 10 optional TV input- device connector 11 TV-in connector 12 2.0 audio out connector 13 power connector 14 USB 2.0 connectors (4) To re-sync your optional wireless keyboard and mouse to your computer, press the sync button on the rear of your computer, then press the sync button on the device that you wish to use.

  • Page 20: Power Cable Routing

    Attach high-speed serial multimedia devices, such as digital video cameras. Use the Service Tag to identify your computer when you access the Dell Support website or contact support. Route power cord and other rear cables through these flaps to improve the appearance of your cables.

  • Page 21: Tv Tuner)

    Optional TV Input Device (For Use With Optional TV Tuner) 1 composite video 3 right audio output connector 5 IR blaster 2 left audio output connector 4 S-video connector About Your Computer...
  • Page 22 About Your Computer...

  • Page 23: Setting Up Your Computer

    Setting Up Your Computer Installing Your Computer in an Enclosure Installing your computer in an enclosure can restrict the airflow and impact your computer’s performance, possibly causing it to overheat. Follow the guidelines below when installing your computer in an enclosure: NOTICE: The operating temperature specifications indicated in this manual reflects the maximum ambient operating temperature.

  • Page 24: Connecting To The Internet

    Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a network connection and an Internet service provider (ISP). Your ISP will offer one or more of the following Internet connection options: •...

  • Page 25: Transferring Information To A New Computer

    NOTE: Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one. 1 Save and close any open files, and exit any open programs. 2 Click the Windows Vista Start button 3 Under Network and Internet, click Connect to the Internet.

  • Page 26: Setting Up A Printer

    NOTE: For more information about options available with Windows Easy Transfer, see Microsoft Knowledge Base Article #928634, titled How to use Windows Easy Transfer to migrate files and settings from one Windows-based computer to another Windows Vista-based computer. This information may not be available in certain countries.

  • Page 27: Connecting A Usb Printer

    Connecting a USB Printer NOTE: You can connect USB devices while the computer is turned on. 1 Complete the operating system setup if you have not already done so. 2 Attach the USB printer cable to the USB connectors on the computer and the printer.

  • Page 28: Power Protection Devices

    Power Protection Devices Several devices are available to protect against power fluctuations and failures: • Surge protectors • Line conditioners • Uninterruptible power supplies (UPS) Surge Protectors Surge protectors and power strips equipped with surge protection help prevent damage to your computer from voltage spikes that can occur during electrical storms or after power interruptions.

  • Page 29: Using The Media Card Reader

    the UPS manufacturer documentation for information on battery operating time and to ensure that the device is approved by Underwriters Laboratories (UL). Using the Media Card Reader Use the Media Card Reader to transfer data directly to your computer. NOTE: A memory card is not a bootable device.
  • Page 30 Setting Up Your Computer...

  • Page 31: Using Multimedia

    Using Multimedia Using the Disc Drive CAUTION: Do not insert any objects into the disc drive; it could be damaged. NOTICE: Do not move the computer while playing CDs, DVDs, or other media. 1 Place the disc, label side facing forward, in the center of the disc slot. 2 Gently push the disc into the disk slot.

  • Page 32: Media Control Buttons

    Media Control Buttons NOTE: The media control buttons are capacitive buttons, and as such, may feel different from other buttons when pressed. The top four media control buttons to the right of your display may flash during startup. The media control buttons only light up when the user’s hand is detected in close proximity to the right of the display.

  • Page 33: Disc And Disc-Slot Indicators

    Turn the volume up. Mute the sound. Stop. Play the previous track. Disc and Disc-Slot Indicators Either the disc or disc-slot indicator lights up when a user’s hand is detected in its vicinity. The disc indicator lights up when the drive is occupied and the disc-slot indicator lights up when it is empty.

  • Page 34: Copying Cd, Dvd, And Blu-Ray Disc™ (Bd) Media

    Ensure that you observe all copyright laws when copying media. NOTE: The types of optical drives offered by Dell may vary by country. The following instructions explain how to make a copy of a CD, DVD, or BD using Roxio Creator. You can also use Roxio Creator for other purposes, such as creating music CDs from audio files stored on your computer or backing up important data.
  • Page 35 The DVD drives and BD drives installed in Dell computers do not support HD-DVD media. For a list of supported media formats, see "Using Blank CD, DVD, and BD Media" on page 35. How to Copy a CD, DVD, or BD NOTE: BD media can only be copied to other BD media.
  • Page 36 CD-Writable Drives Media Type Read CD-R CD-RW DVD-Writable Drives Media Type Read CD-R CD-RW DVD+R DVD-R DVD+RW DVD-RW DVD+R DL DVD-R DL BD-Writable Drives NOTE: Your BD-writable drive may not read / write HD-DVD media. Media Type Read CD-R CD-RW DVD+R DVD-R DVD+RW...

  • Page 37: Helpful Tips

    Media Type Read BD-R BD-RE Helpful Tips ® • Use Microsoft Windows CD-RW only after you start Roxio Creator and open a Creator project. • Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a blank 650-MB CD. The CD-RW drive needs 1–2 MB of the blank space to finalize the recording.

  • Page 38: Adjusting The Volume

    Adjusting the Volume NOTE: When the speakers are muted, you do not hear the CD or DVD playing. 1 Open the Volume Control window. 2 Click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume.

  • Page 39: Enabling S/Pdif In The Windows Audio Driver

    6 Click the arrows beside the Speaker Configuration setting to scroll through the options, and then select the SPDIF option. 7 Click the Back button once, and then click the Back button again to return to the main menu screen. Enabling S/PDIF in the Windows Audio Driver 1 Double-click the speaker icon in the Windows notification area.
  • Page 40 Using Multimedia...

  • Page 41: Using The Optional Wireless Keyboard And Mouse

    Using the Optional Wireless Keyboard and Mouse Your Dell™ XPS™ computer supports a special wireless (non-Bluetooth) keyboard and mouse which are optimized for use with your computer. NOTE: The optional keyboard and mouse have special features which may not be available on other devices that could be used with your computer.

  • Page 42: Media Control Keys

    Media Control Keys NOTE: The media control keys are capacitive buttons, and as such, may feel different from other buttons when pressed. The optional wireless keyboard has media control keys to aid you in quick control of volume and playback functions on your computer. These buttons light up when you press them.

  • Page 43: Using The Touch Pad

    Using the Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch-pad buttons as you would use a mouse. 1 touch pad •...

  • Page 44: Customizing The Touch Pad

    • To select and move (or drag) an object, position the cursor on the object and tap twice on the touch pad. On the second tap, leave your finger on the touch pad and move the selected object by sliding your finger over the surface.
  • Page 45 1 computer sync button 3 keyboard power switch 5 mouse sync button 3 Press the sync button to the rear of your computer’s left speaker. 4 Press the sync button on the mouse or keyboard. The mouse or keyboard should now be paired with your computer. If you experience any problems, see "Troubleshooting"...

  • Page 46: Key Combinations

    Key Combinations <Fn> and up-arrow key <Fn> and down-arrow key <Fn> and right-arrow key To adjust keyboard operation, such as the character repeat rate, open the Control Panel, click Printers and Other Hardware, and click Keyboard. For information about the Control Panel, see the Windows Help and Support Center.

  • Page 47: Using The Display

    NOTE: Use only the Dell-installed video drivers, which are designed to offer the best performance with your Dell-installed operating system. If you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest supported values.
  • Page 48 If your computer is running Windows Vista™: 1 Click the Windows Vista Start button , and click Control Panel. 2 Under Appearance and Personalization, click Adjust screen resolution. 3 In the Display Settings window, under Resolution, slide the slide bar to the left/right to decrease/increase the screen resolution.

  • Page 49: Cleaning Your Computer

    Cleaning Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Computer and Display CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.

  • Page 50: Keyboard And Touch Pad

    2 With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line from the center to the outer edge of the disc. For stubborn dirt, try using water or a diluted solution of water and mild soap.

  • Page 51: Troubleshooting

    If an error message occurs in a program, see the program’s documentation. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view. Battery Problems...

  • Page 52: Drive Problems

    E C O G N I Z E S T H E D R I V E and click Computer. — See "" on page 49. — See "Troubleshooting Software and ® ® Windows Vista™ Operating Systems" on — See "Dell Diagnostics" on page 65. —...

  • Page 53: E-Mail And Internet Problems

    Optical drive problems NOTE: High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the media. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. D J U S T T H E I N D O W S V O L U M E C O N T R O L •...

  • Page 54: Error Messages

    — Remove the floppy disk from the floppy drive and L O S E S O M E P R O G R A M S A N D T R Y — Contact Dell (see "Contacting Dell" on — If you cannot open your —...

  • Page 55: Ieee 1394 Device Problems

    F Y O U H A V E P R O B L E M S W I T H A "Contacting Dell" on page 95). F Y O U H A V E P R O B L E M S W I T H A N Contact the IEEE 1394 device manufacturer.

  • Page 56: Lockups And Software Problems

    USB Keyboard H E C K T H E K E Y B O A R D C A B L E • Ensure that the keyboard cable is firmly connected to the computer. • Shut down the computer, reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer.
  • Page 57 A program stops responding N D T H E P R O G R A M — Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager. Click the Applications tab. Click to select the program that is no longer responding. Click End Task. A program crashes repeatedly NOTE: Most software includes installation instructions in its documentation or on a...

  • Page 58: Memory Problems

    (see "Contacting Dell" on page 95). • Run the Dell Diagnostics (see "Dell Diagnostics" on page 65). F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S •...
  • Page 59 • Restart your computer. • See your mouse documentation. O V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E M O U S E Turn off the mouse.

  • Page 60: Network Problems

    F T H E P O W E R L I G H T I S B L U E A N D T H E C O M P U T E R I S N O T R E S P O N D I N G Contact Dell, see "Contacting Dell" on page 95.

  • Page 61: Printer Problems

    • Ensure that the electrical outlet is working by testing it with another device, such as a lamp. • Contact Dell, (see "Contacting Dell" on page 95). F T H E P O W E R L I G H T I S A M B E R L I M I N A T E I N T E R F E R E N C E •...

  • Page 62: Scanner Problems

    Click Properties and click Ports. Adjust the settings, as needed. E I N S T A L L T H E P R I N T E R D R I V E R on reinstalling the printer driver. Scanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
  • Page 63 — Click or double-click the speaker icon — Ensure that the electrical outlet is working by — Turn off nearby fans, fluorescent lights, or — See "Dell Diagnostics" on page 65. — See "Drivers" on page 75. — See "Troubleshooting Software and ®...

  • Page 64: Touch Pad Problems

    Touch Pad Problems H E C K T H E T O U C H P A D S E T T I N G S → Control Panel→ Printers and Other Hardware→ Mouse. Start Click Try adjusting the settings. O V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E T O U C H P A D See "Mouse Problems"...

  • Page 65: Dell Diagnostics

    If you experience a problem with your computer, perform the checks in Lockups and Software Problems (see "Lockups and Software Problems" on page 56) and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin, if working from the electronic version of the document.

  • Page 66: Starting The Dell Diagnostics From The Drivers And Utilities Media

    If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.

  • Page 67: Dell Diagnostics Main Menu

    Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. NOTE: It is recommended that you select Test System to run a complete test on your computer.
  • Page 68 The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag. 4 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.

  • Page 69: System Setup

    Certain changes can make your computer work incorrectly. Entering System Setup 1 Turn on (or restart) your computer. 2 When the blue DELL™ logo is displayed, you must watch for the F2 prompt to appear. 3 Once the F2 prompt appears, press <F2> immediately.

  • Page 70: System Setup Options

    Options List — The tabbed options contain features that define the configuration of your computer, including installed hardware, power conservation, and security features. Option Field — This field contains information about each option. In this field you can view your current settings and make changes to your settings. Use the right- and left-arrow keys to highlight an option.
  • Page 71 Advanced Displays the Type of Processor installed in the system. CPU Type Displays CPU Speed. CPU Speed Displays the amount of Cache RAM available. Cache L1, L2 Displays information about Serial ATA Configurations, and Integrated enables/disables Serial ATA Configuration, HD Audio, peripherals Onboard LAN and Onboard LAN Boot ROM.
  • Page 72 Sets the computer to automatically turn on. Every Day turns Auto Power On the computer on every day at the time set in Auto Power Date Time. 1-31 allows you to select a specific day of the month. (Every Day NOTE: default) using the switch on a power strip or surge protector or if Auto...

  • Page 73: Boot Sequence

    Exit Provides options to Save Changes & Exit, Discard Changes Exit options and Exit, Load Optimal Defaults or Discard Changes. Boot Sequence This feature allows you to change the Boot Device Property for devices. Option Settings • Hard Disk — The computer attempts to boot from the hard drive. •...

  • Page 74: Changing The Boot Sequence For Future Boots

    Changing the Boot Sequence for Future Boots 1 Enter System Setup (see "Entering System Setup" on page 69). 2 Press the left- and right-arrow keys to highlight the Boot tab. 3 Press the up- and down-arrow keys to highlight the appropriate Boot Device Property, then press <Enter>.

  • Page 75: Reinstalling Software

    A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed. NOTICE: The Drivers and Utilities media may contain drivers for operating systems that are not on your computer.

  • Page 76: Identifying Drivers

    Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows Device Driver Rollback...
  • Page 77 Drivers and Utilities media and click Finish to restart the computer. 4 When you see the Windows desktop, reinsert the Drivers and Utilities media. 5 At the Welcome Dell System Owner screen, click Next. NOTE: The Drivers and Utilities media displays drivers only for hardware that came installed in your computer.

  • Page 78: Troubleshooting Software And Hardware Problems

    • Dell Factory Image Restore returns your hard drive to the operating state it was in when you purchased the computer. It permanently deletes all data on the hard drive and removes any programs installed after you received the computer.
  • Page 79 NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view. Starting System Restore NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs.

  • Page 80: Using Dell™ Factory Image Restore

    Image Restore only if System Restore did not resolve your operating system problem. NOTE: Dell Factory Image Restore may not be available in certain countries or on certain computers. Use Dell Factory Image Restore (in Windows Vista) only as the last method to restore your operating system.

  • Page 81: Using The Operating System Media

    To reinstall Windows, you need the following items: • Dell™ Operating System media • Dell Drivers and Utilities media NOTE: The Drivers and Utilities the assembly of the computer. Use the Drivers and Utilities required drivers. Depending on the region from which you ordered your computer, or whether you requested the media, the Drivers and Utilities System media may not ship with your computer.
  • Page 82 The Drivers and Utilities media provides options for reinstalling Windows Vista. The options can overwrite files and possibly affect programs that are installed on your hard drive. Therefore, do not reinstall Windows Vista unless a Dell technical support representative instructs you to do so.

  • Page 83: Specifications

    Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start option to view information about your computer. Processor Microprocessor types Cache System Information Northbridge Southbridge Data bus width Address bus width DMA channels Interrupt levels BIOS chip (NVRAM) Memory speed...
  • Page 84 Memory Type Memory connectors Memory capacities Minimum memory Maximum memory BIOS address Drives and Devices Drives Available devices Ports and Connectors External connectors: IEEE 1394a Network adapter USB 2.0 Audio Specifications 667-MHz and 800-MHz non-ECC DDR2 SDRAM NOTE: Your computer does not support registered, ECC, or buffered memory.
  • Page 85 Ports and Connectors (continued) Additional connectors/components available with optional TV tuner Video Type LCD interface With optional TV tuner card only: TV support Audio Type Stereo conversion Speaker Power rating Frequency response back-panel: TV-in connector, special 10-pin connector for optional TV input device optional TV input device: S-video, composite video, left audio, and right audio connectors;...
  • Page 86 Audio (continued) Volume controls Communications Wireless Display Type (active-matrix TFT) Maximum resolution: Brightness (maximum) Response time (typical) Contrast Ratio Operating angle Viewing angles: Horizontal Vertical Specifications keyboard shortcuts, program menus, media control buttons on front of display and optional optimized wireless keyboard Integrated network interface capable of 10/100/1000-Mbps communication: •...
  • Page 87 Display (continued) Controls Controls and Lights Power control Power light Display power light Hard-drive access light Media control buttons Link integrity light (on integrated network adapter and on front panel) Activity light (on integrated network adapter) Power Power supply: Wattage Heat dissipation Voltage Backup battery...
  • Page 88 Physical Approximate height Approximate width Approximate depth (without cords or stand) Approximate depth with stand installed Approximate weight (typical) Environmental Temperature: Operating Storage Relative humidity Maximum vibration: Operating Storage Maximum shock: Operating Storage Altitude: Operating Storage Specifications 15.9 inch (40.5 cm) 23.5 inch (59.7 cm) 3.3 inch (8.38 cm) 7.3 inch (18.5 cm)

  • Page 89: Getting Help

    1 See "Troubleshooting" on page 51 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 65 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 94.

  • Page 90: Technical Support And Customer Service

    Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 93, and then see the contact information for your region or go to support.dell.com. DellConnect...

  • Page 91: Autotech Service

    "Contacting Dell" on page 95. Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order.

  • Page 92: Product Information

    If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see"Contacting Dell"...

  • Page 93: Before You Call

    Service Tag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 94). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be...
  • Page 94 Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No...

  • Page 95: Contacting Dell

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
  • Page 96 Getting Help...

  • Page 97: Appendix

    NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this equipment. These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.
  • Page 98 FCC regulations: Product name: Model number: Company name: NOTE: For further regulatory information, see your Product Information Guide. Appendix Dell™ XPS One™ A2010 Dell Inc. Worldwide Regulatory Compliance & Environmental Affairs One Dell Way Round Rock, TX 78682 USA 512-338-4400...

  • Page 99: Glossary

    Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet. ACPI —...
  • Page 100 bit — The smallest unit of data interpreted by your computer. Blu-ray Disc™ (BD)— An optical storage technology offering storage capacity of up to 50 GB, full 1080p video resolution (HDTV required), and as many as 7.1 channels of native, uncompressed surround sound. ®...
  • Page 101 CD-RW drive — A drive that can read CDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once. CD-RW/DVD drive — A drive, sometimes referred to as a combo drive, that can read CDs and DVDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs.
  • Page 102 DIN connector — A round, six-pin connector that conforms to DIN (Deutsche Industrie-Norm) standards; it is typically used to connect PS/2 keyboard or mouse cable connectors. disk striping — A technique for spreading data over multiple disk drives. Disk striping can speed up operations that retrieve data from disk storage.
  • Page 103 ExpressCards. ExpressCards support both the PCI Express and USB 2.0 standard. Express Service Code — A numeric code located on a sticker on your Dell™ computer. Use the Express Service Code when contacting Dell for assistance. Express Service Code service may not be available in some countries.
  • Page 104 Fahrenheit — A temperature measurement scale where 32° is the freezing point and 212° is the boiling point of water. FBD — fully-buffered DIMM — A DIMM with DDR2 DRAM chips and an Advanced Memory Buffer (AMB) that speeds communication between the DDR2 SDRAM chips and the system.
  • Page 105 hard drive — A drive that reads and writes data on a hard disk. The terms hard drive and hard disk are often used interchangeably. heat sink — A metal plate on some processors that helps dissipate heat. hibernate mode — A power management mode that saves everything in memory to a reserved space on the hard drive and then turns off the computer.
  • Page 106 IrDA — Infrared Data Association — The organization that creates international standards for infrared communications. IRQ — interrupt request — An electronic pathway assigned to a specific device so that the device can communicate with the processor. Each device connection must be assigned an IRQ.
  • Page 107 — A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite™ module. memory — A temporary data storage area inside your computer. Because the data in...
  • Page 108 MP — megapixel — A measure of image resolution used for digital cameras. ms — millisecond — A measure of time that equals one thousandth of a second. Access times of storage devices are often measured in ms. network adapter — A chip that provides network capabilities. A computer may include a network adapter on its system board, or it may contain a PC Card with an adapter on it.
  • Page 109 PCI Express — A modification to the PCI interface that boosts the data transfer rate between the processor and the devices attached to it. PCI Express can transfer data at speeds from 250 MB/sec to 4 GB/sec. If the PCI Express chip set and the device are capable of different speeds, they will operate at the slower speed.
  • Page 110 read-only — Data and/or files you can view but cannot edit or delete. A file can have read-only status if: • It resides on a physically write-protected floppy disk, CD, or DVD. • It is located on a network in a directory and the system administrator has assigned rights only to specific individuals.
  • Page 111 Service Tag — A bar code label on your computer that identifies your computer when you access Dell Support at support.dell.com or when you call Dell for customer service or technical support.
  • Page 112 The number of colors and resolution that a program displays depends on the capabilities of the monitor, the video controller and its drivers, and the amount of video memory installed in the computer. S-video TV-out — A connector used to attach a TV or digital audio device to the computer.
  • Page 113 UPS — uninterruptible power supply — A backup power source used when the electrical power fails or drops to an unacceptable voltage level. A UPS keeps a computer running for a limited amount of time when there is no electrical power. UPS systems typically provide surge suppression and may also provide voltage regulation.
  • Page 114 turned on, the computer is infected when it reads the boot sectors of the floppy disk expecting to find the operating system. If the computer is infected, the boot virus may replicate itself onto all the floppy disks that are read or written in that computer until the virus is eradicated.
  • Page 115 Zip — A popular data compression format. Files that have been compressed with the Zip format are called Zip files and usually have a filename extension of .zip. A special kind of zipped file is a self-extracting file, which has a filename extension of .exe. You can unzip a self-extracting file by double-clicking it.
  • Page 116 Glossary...

  • Page 117: Index

    56-57 restore to previous state, 78 specifications, 83 stops responding, 56 conflicts software and hardware incompatibilities, 78 contacting Dell, 95 copying BDs general information, 34 helpful tips, 37 how to, 35 copying CDs helpful tips, 37 how to, 35...
  • Page 118 Dell Diagnostics, 65 Dell support site, 12 DellConnect, 90 diagnostics Dell, 65 display adjusting brightness, 47 blank, 52 hard to read, 52 documentation End User License Agreement, 10 ergonomics, 10 online, 12 Product Information Guide, 10 regulatory, 10 safety, 10...
  • Page 119 Internet connection about, 24 options, 24 setting up, 24 keyboard cleaning, 50 optional wireless keyboard, 41 problems, 55 labels Microsoft Windows, 11 Service Tag, 11 Media Card Reader, 29 media memory cards types, 29 memory problems, 58 messages error, 54 mouse optional wireless mouse, 41 problems, 58...
  • Page 120 62 Service Tag, 11 software conflicts, 78 problems, 57 speakers, 16 specifications, 83 Starting the Dell Diagnostics From the Drivers and Utilities CD, 66 Starting the Dell Diagnostics From Your Hard Drive, 65 support contacting Dell, 95 support website, 12...
  • Page 121 50 customizing, 44 transferring information to a new computer, 25 troubleshooting conflicts, 78 Dell Diagnostics, 65 Hardware Troubleshooter, 78 Help and Support, 13 restore to previous state, 78 uninterruptible power supply. See UPS UPS, 28 booting to devices, 73...
  • Page 122 Index...

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