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Starting the Dell Diagnostics From the Drivers and Utilities Media
1 Insert the Drivers and Utilities media.
2 Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
NOTE:
to wait until you see the Microsoft
computer and try again.
NOTE:
next start-up, the computer starts according to the devices specified in the
system setup program.
3 When the boot device list appears, highlight CD/DVD/CD-RW and press
<Enter>.
4 Select the Boot from CD-ROM option from the menu that appears and
press <Enter>.
5 Type 1 to start the CD menu and press <Enter> to proceed.
6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If
multiple versions are listed, select the version that is appropriate for your
computer.
7 When the Dell Diagnostics Main Menu appears, select the test that you
want to run, and follow the instructions on the screen.
Solving Problems
Follow these tips when troubleshooting your computer:
•
If you added or removed a part before the problem started, review the
installation procedures and ensure that the part is correctly installed
(see your Service Manual at support.dell.com).
•
If a device does not work, ensure that the device is properly connected.
•
If an error message appears on the screen, write down the exact message.
This message may help support personnel to diagnose and fix the
problem(s).
•
If an error message occurs in a program, see the program documentation.
NOTE:
The procedures in this document were written for the Windows default view,
so they may not apply if you set your Dell computer to the Windows Classic view.
40
Troubleshooting
If you wait too long and the operating system logo appears, continue
The next steps change the boot sequence for one time only. On the
®
®
Windows
desktop; then, shut down your
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