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Dell Vostro 1710 Service Manual

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Download this manual See also: Owner's Manual, User Manual
Dell™ Vostro™ 1710
Service Manual
Troubleshooting
Before Working on Your Computer
Hard Drive
Wireless Local Area Network (WLAN) Card
Fan
Processor Thermal-Cooling
Assembly
Processor Module
Memory
Hinge Cover
Keyboard
Power Button and Multimedia Button Pads
Notes, Notices, and Cautions
NOTE:
A NOTE indicates important information that helps you make better use of your computer.
NOTICE:
A NOTICE indicates either potential damage to hardware or loss of data and tells you how to
avoid the problem.
CAUTION:
A CAUTION indicates potential for property damage, personal injury, or death.
If you purchased a DELL™ n Series computer, any references in this document to Microsoft
are not applicable.
Information in this document is subject to change without notice.
© 2008 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and Vostro are trademarks of Dell Inc.; Microsoft, Windows, Windows Vista, and the Windows
start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Bluetooth is a
registered trademark of Bluetooth SIG Inc.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
September 2009
Rev. A01
Display
Palm Rest
Fingerprint Reader
Internal Card With Bluetooth Wireless Technology
Optical Drive
System Board Assembly
Speaker Assembly
USB Daughter Card
Battery Latch Assembly
Coin-Cell Battery
Flashing the BIOS
®
®
Windows
operating systems

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Summary of Contents for Dell Vostro 1710

  • Page 1 Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and Vostro are trademarks of Dell Inc.; Microsoft, Windows, Windows Vista, and the Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Bluetooth is a registered trademark of Bluetooth SIG Inc.

  • Page 2: Troubleshooting Tools

    NOTE: After the computer completes POST, the Num Lock light may remain on, depending on your BIOS settings. For more information on using the system setup program, see the Dell™ Technology Guide on your computer or at support.dell.com. Diagnostic Light Codes During POST To troubleshoot a problem with your computer, read the sequence of the keyboard status lights in order from left to right (Num Lock, Caps Lock, and then Scroll Lock).

  • Page 3: Hardware Troubleshooter

    If you experience a problem with your computer, perform the checks in Solving Problems, and then run the Dell Diagnostics before contacting Dell for assistance. Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media provided with your computer.

  • Page 4: Starting The Dell Diagnostics From Your Hard Drive

    5. At the Dell Diagnostics Main Menu, left-click with the touch pad/mouse, or press <Tab> and then <Enter>, to select the test you want to run (see Dell Diagnostics Main Menu).

  • Page 5: Starting The Dell Diagnostics From The Drivers And Utilities Media

    9. At the Dell Diagnostics Main Menu, left-click with the mouse, or press <Tab> and then <Enter>, to select the test you...
  • Page 6 Dell Support. NOTE: When contacting Dell Support, have your Service Tag ready. The Service Tag for your computer is located at the top of each test screen. The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:...

  • Page 7: Error Messages

    If an error message occurs in a program, see the program's documentation. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view.

  • Page 8: Battery Problems

    Insert a bootable floppy disk and restart the computer. Clean the drive or disk — For information on cleaning your computer, see the Dell™ Technology Guide on your computer or at support.dell.com. Check the cable connections Run the Hardware Troubleshooter —...

  • Page 9: Hard Drive Problems

    Turn off standby mode in Windows before writing to a disc — For information about setting power options, see the Dell™ Technology Guide on your computer or at support.dell.com. You can also search for the keyword standby in Windows Help and Support for information on power management modes.

  • Page 10: Lockups And Software Problems

    If your IEEE 1394 device is listed, Windows recognizes the device. If you have problems with a Dell IEEE 1394 device — Contact Dell Support. If you have problems with an IEEE 1394 device not provided by Dell — Contact the IEEE 1394 device manufacturer. Lockups and Software Problems...
  • Page 11 A program is designed for an earlier Windows operating system Run the Program Compatibility Wizard — Windows XP: The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments. 1. Click Start® All Programs® Accessories® Program Compatibility Wizard® Next. 2.

  • Page 12: Power Problems

    Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see the Setup and Quick Reference Guide for your computer at support.dell.com. Run the Dell Diagnostics (see Dell Diagnostics).

  • Page 13: Video And Display Problems

    1. Shut down your computer and connect an external monitor to the computer. 2. Turn on the computer and the monitor and adjust the monitor brightness and contrast controls. If the external monitor works, the computer display or video controller may be defective. Contact Dell Support. Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer.

  • Page 14: Accessing The Dell Support Utility

    Dell Support Utility, and view Dell Support settings. For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell™ Support screen. Back to Contents Page...

  • Page 15: Before Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 16 To help prevent damage to the system board, you must remove the battery from the battery bay before you service the computer. NOTE: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. 6. Turn the computer upside down.
  • Page 17 Back to Contents Page...

  • Page 18: Removing The Hard Drive

    Removing the Hard Drive Replacing the Hard Drive NOTE: Dell does not guarantee compatibility or provide support for hard drives obtained from sources other than Dell. Removing the Hard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.

  • Page 19: Replacing The Hard Drive

    1 screw attached to metal tab (1) 2 hard drive cable connector 3 screws attached to metal base (2) 4 hard drive cable 5 hard drive 6. Disconnect the hard drive cable connector from the motherboard. NOTE: The hard drive cable connects to the hard drive on one end and to the motherboard on the other. The connection to the hard drive may remain intact when lifting the hard drive from the computer.
  • Page 20 9. Install the operating system for your computer, as needed. For information on reinstalling the operating system, see the Setup and Quick Reference Guide for your computer on support.dell.com. 10. Install the drivers and utilities for your computer, as needed. For information on reinstalling drivers and utilities, see the Setup and Quick Reference Guide for your computer on support.dell.com.

  • Page 21: Wireless Local Area Network (Wlan) Card

    Back to Contents Page Wireless Local Area Network (WLAN) Card Dell™ Vostro™ 1710 Service Manual Removing a WLAN Card Replacing a WLAN Card CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.

  • Page 22: Replacing A Wlan Card

    antenna cables (2) WLAN card system board connector Replacing a WLAN Card NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors on the card and on the system board, and realign the card. NOTICE: To avoid damage to the WLAN card, never place cables under the card.

  • Page 23: Removing The Fan

    Back to Contents Page Dell™ Vostro™ 1710 Service Manual Removing the Fan Replacing the Fan Removing the Fan CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. 1. Follow the instructions in Before Working on Your Computer.
  • Page 24 1. Replace the fan while aligning the screw holes on the fan with the holes on the base of the computer. 2. Replace the two M2.0 x 3-mm screws to secure the fan to the base of the computer. 3. Connect the fan connector to the system board connector. 4.

  • Page 25: Removing The Processor Thermal-Cooling Assembly

    Back to Contents Page Processor Thermal-Cooling Assembly Dell™ Vostro™ 1710 Service Manual Removing the Processor Thermal-Cooling Assembly Replacing the Processor Thermal-Cooling Assembly Removing the Processor Thermal-Cooling Assembly CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
  • Page 26 tighten the screws in sequential order. 2. Replace the fan (see Replacing the Fan). 3. Replace the memory cover and tighten the eight screws that secure the memory cover. Back to Contents Page...

  • Page 27: Removing The Processor Module

    Back to Contents Page Processor Module Dell™ Vostro™ 1710 Service Manual Removing the Processor Module Replacing the Processor Module Removing the Processor Module CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. 1. Follow the instructions in Before Working on Your Computer.

  • Page 28: Replacing The Processor Module

    NOTICE: When removing the processor module, pull the module straight up. Be careful not to bend the pins on the processor module. 7. Lift the processor module from the ZIF socket. Replacing the Processor Module CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
  • Page 29 5. Replace the memory cover and tighten the eight screws that secure the memory cover. Back to Contents Page...

  • Page 30: Removing A Memory Module

    Setup and Quick Reference Guide for information on the memory supported by your computer. Install only memory modules that are intended for your computer. NOTE: Memory modules purchased from Dell are covered under your computer warranty. Removing a Memory Module CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.

  • Page 31: Replacing A Memory Module

    To confirm the amount of memory installed in the computer: In the Microsoft® Windows® XP operating system, right-click the My Computer icon on your desktop, and click Properties® General. In Microsoft Windows Vista®, click Start ® Help and Support® Dell System Information.
  • Page 32 Back to Contents Page...

  • Page 33: Removing The Hinge Cover

    Back to Contents Page Hinge Cover Dell™ Vostro™ 1710 Service Manual Removing the Hinge Cover Replacing the Hinge Cover Removing the Hinge Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.

  • Page 34: Replacing The Hinge Cover

    1 raised part of hinge cover on right side Replacing the Hinge Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. NOTICE: The hinge cover is fragile and can be damaged if extreme force is used. Exercise care when replacing the hinge cover.

  • Page 35: Removing The Keyboard

    Back to Contents Page Keyboard Dell™ Vostro™ 1710 Service Manual Removing the Keyboard Replacing the Keyboard Removing the Keyboard CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. 1. Follow the procedures in Before Working on Your Computer.

  • Page 36: Replacing The Keyboard

    1 M2 x 3-mm screws (4) 2 keyboard 3 tabs (4) 4 palm rest 5 keyboard cable connector 6 keyboard cable 7 retaining bracket 8 system board Replacing the Keyboard CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
  • Page 37 Back to Contents Page Power Button and Multimedia Button Pads Dell™ Vostro™ 1710 Service Manual Removing the Power Button and Multimedia Button Pads Replacing the Power Button and Multimedia Button Pads Removing the Power Button and Multimedia Button Pads CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
  • Page 38 1 system board connector 2 M2 x 3-mm screws (2) 3 power button pad cable 4 power-button pad 5 multimedia panel 6 multimedia-button pad cable 7 palm rest Replacing the Power Button and Multimedia Button Pads CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.

  • Page 39: Removing The Display Assembly

    Back to Contents Page Display Dell™ Vostro™ 1710 Service Manual Display Assembly Display Bezel Display Panel Display Cable Camera and Microphone Assembly Display Assembly Removing the Display Assembly CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.

  • Page 40: Replacing The Display Assembly

    NOTICE: Ensure that the antenna cables do not get caught beneath the plastic tabs on the palm rest. 10. Lift the antenna cables from beneath the tabs on the palm rest and slide the antenna cable out from underneath the palm rest.

  • Page 41: Removing The Display Bezel

    9. Replace the hinge cover (see Replacing the Hinge Cover). 10. Close the display and turn the computer upside down. 11. With the computer facing bottom side up, replace the screw located at the bottom of the battery bay near the edge of the computer.

  • Page 42: Replacing The Display Bezel

    Replacing the Display Bezel CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. This procedure assumes that you have completed the removal procedure Removing the Display Bezel. 1. Starting at any corner, use your fingers to gently snap the bezel into place to secure it to the top cover. 2.

  • Page 43: Replacing The Display Panel

    1 M2.5 x 5-mm screws (2) 2 M2 x 3-mm screws (8) 3 display panel 4 top cover Replacing the Display Panel CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. This procedure assumes that you have completed the removal procedure Removing the Display Panel.

  • Page 44: Replacing The Display Cable

    2. Disconnect the antenna from the WLAN card (see Removing a WLAN Card). 3. Remove the hinge cover (see Removing the Hinge Cover). 4. Remove the keyboard (see Removing the Keyboard). 5. Remove the display assembly (see Removing the Display Assembly).
  • Page 45 8. Replace the keyboard (see Replacing the Keyboard). 9. Replace the hinge cover (see Replacing the Hinge Cover). 10. Reconnect the antenna to the WLAN card (see Replacing a WLAN Card). Camera and Microphone Assembly Removing the Camera and Microphone Assembly CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
  • Page 46 1. Connect the camera/microphone cable to the connector on the camera/microphone assembly. 2. Position the camera/microphone in the top cover and replace the M2 x 3- mm screw that secures the camera/microphone assembly to the top cover. 3. Replace the display bezel (see Replacing the Display Bezel).

  • Page 47: Removing The Palm Rest

    Back to Contents Page Palm Rest Dell™ Vostro™ 1710 Service Manual Removing the Palm Rest Replacing the Palm Rest Removing the Palm Rest CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. 1. Follow the instructions in Before Working on Your Computer.
  • Page 48 11. Disconnect the multimedia-button pad connector from the system board. 12. Disconnect the touch pad connector from the system board. 13. Disconnect the fingerprint reader connector from the system board. NOTICE: Do not use force to separate the palm rest from the computer. If you encounter resistance, gently flex or apply pressure to the palm rest, or move along the edge, working away from the area of resistance, until the palm rest is free.

  • Page 49: Replacing The Palm Rest

    Replacing the Palm Rest CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. NOTICE: Ensure that the touch pad cable and the cable for the internal card with Bluetooth® wireless technology are properly routed before snapping the palm rest into place. This procedure assumes that you have completed the removal procedure Removing the Palm Rest.

  • Page 50: Removing The Fingerprint Reader

    Back to Contents Page Fingerprint Reader Dell™ Vostro™ 1710 Service Manual Removing the Fingerprint Reader Replacing the Fingerprint Reader Removing the Fingerprint Reader CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. 1. Follow the instructions in Before Working on Your Computer.

  • Page 51: Replacing The Fingerprint Reader

    5 fingerprint reader connector with retaining bracket 6 fingerprint reader Replacing the Fingerprint Reader CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. NOTICE: Ensure that the touch pad cable and the cable for the internal card with Bluetooth® wireless technology are properly routed before snapping the palm rest into place.

  • Page 52: Internal Card With Bluetooth® Wireless Technology

    Back to Contents Page Internal Card With Bluetooth® Wireless Technology Dell™ Vostro™ 1710 Service Manual Removing the Card Replacing the Card CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
  • Page 53 2. Replace the card in the card compartment. 3. Replace the M2 x 3-mm screw that connects the card to the base of the computer. 4. Replace the hard drive cover. See Removing the Hard Drive for an illustration of the hard drive cover. Back to Contents Page...

  • Page 54: Removing The Optical Drive

    Back to Contents Page Optical Drive Dell™ Vostro™ 1710 Service Manual Removing the Optical Drive Replacing the Optical Drive Removing the Optical Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
  • Page 55 shipped with your computer. This procedure assumes that you have completed the removal procedure Removing the Optical Drive. 1. Connect the optical drive cable to the connector on the system board. 2. Replace the M2.5 x 5-mm screw to secure the optical drive to the system board. 3.

  • Page 56: Removing The System Board Assembly

    Back to Contents Page System Board Assembly Dell™ Vostro™ 1710 Service Manual Removing the System Board Assembly Replacing the System Board Assembly The system board's BIOS chip contains the Service Tag, which is also visible on a barcode label on the base of the computer.

  • Page 57: Replacing The System Board Assembly

    1 system board 2 M2.5 x 5-mm system board screws (2) 3 DC-in cable 4 card with Bluetooth technology cable connector 5 Optical drive cable 6 1394/USB daughter-card cable connector 7 speaker cable connector Replacing the System Board Assembly CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
  • Page 58 16. Enter the system setup program to update the BIOS on the new system board with the computer Service Tag. For information on the system setup program, see the Dell™ Technology Guide on your computer or at support.dell.com. Back to Contents Page...

  • Page 59: Removing The Speaker Assembly

    Back to Contents Page Speaker Assembly Dell™ Vostro™ 1710 Service Manual Removing the Speaker Assembly Replacing the Speaker Assembly Removing the Speaker Assembly CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. 1. Follow the instructions in Before Working on Your Computer.
  • Page 60 1. Align the guide holds in the speaker assembly with the guide posts on the base of the computer, then lower the assembly into place. 2. Replace the two M2.0 x 3-mm screws to secure the speaker assembly 3. Replace the palm rest (see Replacing the Palm Rest).
  • Page 61 Back to Contents Page USB Daughter Card Dell™ Vostro™ 1710 Service Manual Removing the USB Daughter Card Replacing the USB Daughter Card Removing the USB Daughter Card CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.
  • Page 62 CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. This procedure assumes that you have completed the removal procedure Removing the USB Daughter Card. 1. Replace the M2.5 x 5-mm screw to secure the daughter card to the computer base. 2.

  • Page 63: Removing The Battery Latch Assembly

    Back to Contents Page Battery Latch Assembly Dell™ Vostro™ 1710 Service Manual Removing the Battery Latch Assembly Replacing the Battery Latch Assembly Removing the Battery Latch Assembly CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer.

  • Page 64: Replacing The Battery Latch Assembly

    1 battery latch assembly 2 battery release button 3 spring Replacing the Battery Latch Assembly CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. NOTICE: Ensure the battery latch assembly is properly oriented. The indent for the screw should face up when installing the assembly.
  • Page 65 13. Replace the hard drive (see Replacing the Hard Drive). 14. Replace the WLAN card (see Replacing a WLAN Card). Back to Contents Page...

  • Page 66: Removing The Coin-Cell Battery

    Back to Contents Page Coin-Cell Battery Dell™ Vostro™ 1710 Service Manual Removing the Coin-Cell Battery Replacing the Coin-Cell Battery Removing the Coin-Cell Battery CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
  • Page 67 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. This procedure assumes that you have completed the removal procedure Removing the Coin-Cell Battery. 1. Connect the coin-cell battery cable to the system board. 2.

  • Page 68: Flashing The Bios From A Cd

    4. Place the BIOS-update CD in the center of the drive tray, then gently push to close the tray. 5. Restart the computer. 6. When the DELL logo appears, press <F12> immediately. NOTE: Keyboard failure may result when a key on the keyboard is held down for extended periods of time. To avoid possible keyboard failure, press and release <F12>...
  • Page 69 2. Start the computer. 3. Locate the latest BIOS update file for your computer at support.dell.com. 4. Click Download Now to download the file. 5. If the Export Compliance Disclaimer window appears, click Yes, I Accept this Agreement.

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