Blackberry 5820 - HANDHELD User Manual page 278

Troubleshooting
Message status field error messages
Error
Address field truncated
Could not receive More -
original message was
deleted
Decryption failure -
please connect handheld
to your computer
Desktop couldn't find the
original message
Desktop Email program
unable to store message
Desktop Email program
unable to create
message
Desktop Email program
unable to submit
message
278
Your email address header field has exceeded 1024 characters.
Only the first 1024 characters are used, but the message is saved.
If you select Reply or Add to Address Book, verify that the email
address is typed properly.
If you request to receive more of a message, the original message
must appear on the Messages or Saved Messages screen. If you
deleted the first part of the message after you selected More,
your handheld cannot receive more of the message.
The original message must also appear on your desktop. You are
not able to receive more of the message if you have deleted,
moved, or modified the message on your desktop.
Verify that your handheld is in an area of sufficient wireless
coverage and verify that no Inbox rules filter incoming email
messages.
If this message appears, your handheld has an encryption key
that is different from the one on your computer. You cannot send
or receive messages until you connect your handheld to your
computer, open the desktop software, and update the encryption
key in the Redirector Settings tool, on the Security tab. Refer to
the Redirector Settings Online Help for more information on
generating encryption keys.
This message indicates that the original message is no longer on
your desktop. If a message is deleted from your desktop email
program, you cannot forward, reply to, or request to see more of
that message.
Your desktop email program is not able to store the message.
Check your mailbox capacity. Contact your system administrator
to verify that your desktop mailbox has not exceeded its limit.
Your desktop email program is not able to recreate the message
to send over the Internet. Verify that all parts of the original
message are present.
Your desktop email program is not able to send the message over
the Internet.
Description
BlackBerry Wireless Handheld