Blackberry 8703e Wireless Handheld RBF20CW User Manual
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Blackberry 8703e Wireless Handheld RBF20CW User Manual

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BlackBerry 8703e Wireless Handheld
Version 4.1
User Guide

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Summary of Contents for Blackberry BlackBerry 8703e Wireless Handheld RBF20CW

  • Page 1 BlackBerry 8703e Wireless Handheld Version 4.1 User Guide...
  • Page 2 The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Research In Motion Limited is under license. IBM, Lotus, Domino, and Lotus Notes are either registered trademarks or trademarks of International Business Machines Corporation in the United States, other countries, or both.
  • Page 3 no representation, warranty or guarantee whatsoever in relation to the Third Party Information and RIM assumes no liability whatsoever in relation to the Third Party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages. Certain features outlined in this document require a minimum version of BlackBerry Enterprise Server Software, BlackBerry Desktop Software, and/or BlackBerry Handheld Software and may require additional development or third-party products and/or services for access to corporate applications.

  • Page 5: Table Of Contents

    Contents Enterprise activation...9 Email messages ... 11 PIN messages ...17 SMS messages... 19 MMS messages...21 Search...25 Attachments ... 27 Synchronizing data ...31 Backing up and restoring device data ...33 Typing ...35 Phone...39 Browser... 49 Downloading ...53 Contacts ...55 Calendar... 59 Tasks ...63 Memos ...
  • Page 6 Alarm...67 Calculator... 69 Bluetooth...71 Date and time... 73 Profiles...75 Screen display ...79 Language...83 Power and battery ...85 Network coverage ...87 Security ... 89 Third-party program control... 95 BrickBreaker ... 99 Service books...101 Frequently asked questions... 103 General — frequently asked questions... 105 Email and PIN messages —...
  • Page 7 Synchronization — frequently asked questions... 121 Phone — frequently asked questions... 125 Browser — frequently asked questions...127 Contacts — frequently asked questions ... 131 Calendar — frequently asked questions... 133 Bluetooth — frequently asked questions ... 135 Security — frequently asked questions ...137 Shortcuts ...

  • Page 9: Enterprise Activation

    About enterprise activation Use the enterprise activation feature to integrate your BlackBerry® device with your corporate Microsoft® Outlook®, IBM® Lotus Notes®, or Novell® Groupwise® email account if you have access to a BlackBerry Enterprise Server™ version 4.0 or later. You can also...
  • Page 10 User Guide...

  • Page 11: Email Messages

    Email messages Open messages Send email messages Save draft messages Add multiple contacts to a message Set the importance level Resend sent messages Resend pending messages Manage messages File messages View filed messages Delete multiple messages at one time Mark messages as opened or unopened Search the messages list Save a copy of messages sent from the device Add an auto signature...
  • Page 12 User Guide Save draft messages To save a draft of a message, click the trackwheel. Click Save Draft. Add multiple contacts to a message To add multiple contacts to a message, in a blank To or CC field, type an email address, PIN number, or a contact name.
  • Page 13 Related topics Can I file messages? (See page 109.) View filed messages (See page 13.) View filed messages To display all filed messages in a messages list, in the messages options, click General Options. Set the Hide Filed Messages field to No. Click the trackwheel.
  • Page 14 2. Set the Use Out Of Office Reply field to Yes. 3. Type a reply. 4. If you use an IBM® Lotus Notes® desktop email program, in the Until field, set the date on which the out-of-office reply should be turned off.
  • Page 15 Manage filters Click a filter. Perform one of the following actions: • To turn on the filter, select a filter. Press the Space key. • To view and edit a filter, click a filter. Click Edit. • To move the filter higher or lower in the list, click the filter.
  • Page 16 User Guide • To display counts for unread messages, select Unread. • To never display counts, select None. 5. Click the trackwheel. 6. Click Save. Note: Your theme might override the option that you set in the Display Message Count field. Hide the unread message indicator In a message list, click the trackwheel.

  • Page 17: Pin Messages

    PIN messages About PIN messages Find your PIN Open messages Send PIN messages Save draft messages Add multiple contacts to a message Resend sent messages Manage PIN messages Delete multiple messages at one time Mark messages as opened or unopened Search the messages list Show or hide the number of new or unread messages Hide the unread message indicator...
  • Page 18 User Guide Note: To remove the original message from a reply, click the trackwheel. Click Delete Original Text.

  • Page 19: Sms Messages

    SMS messages About SMS messages Find your SMS number Type an SMS number Open SMS messages Send SMS messages Add contacts to SMS messages Save draft messages Manage SMS messages Resend sent SMS messages Delete multiple messages at one time Mark messages as opened or unopened Search the messages list Show or hide the number of new or unread messages...
  • Page 20 User Guide 7. Click the trackwheel. 8. Click Continue. 9. Type a message. 10. Click the trackwheel. 11. Click Send. Notes: If you have added contacts to the address book, you can select a contact from the list after you click Compose SMS.

  • Page 21: Mms Messages

    MMS messages About MMS messages Find your MMS number Open MMS messages Send MMS messages Send MMS messages from the browser, pictures list, or calendar Save draft messages Add multiple contacts to a message Set the importance level Set delivery and read notification Manage MMS message attachments Show or hide the number of new or unread messages Hide the unread message indicator...
  • Page 22 User Guide 9. Type a message. 10. Click the trackwheel. 11. Click Attach Address, Attach Appointment, Attach Picture, or Attach Audio. 12. Click a contact, appointment, image, or audio file. 13. Click Continue. 14. Click the trackwheel. 15. Click Send. Notes: If you have added contacts to the address book, you can select a contact from the list after you click...
  • Page 23 5: MMS messages • Forward • Reply To All • Delete Notes: When you reply to an MMS message, the previous message is not included. You cannot edit the content of an MMS message that you forward. You can only forward an MMS message if the content is not copyright protected.
  • Page 24 User Guide...

  • Page 25: Search

    Search About search Search the messages list Recall searches Manage saved searches Search for messages from a specific contact Search for messages with a specific subject Search for PIM items Search shortcuts About search In a messages list, you can search using criteria that you set and you can save the search criteria for future use.
  • Page 26 User Guide Note: To view the criteria of your last search quickly, in the list of searches, click the trackwheel. Click Last. Related topic Recall searches Search for messages from a specific contact To search for all messages received from a specific sender, in a messages list, click a message.

  • Page 27: Attachments

    Attachments About attachments Open a file attachment Open embedded content View tables in attachments View attachment information Navigate spreadsheet attachments Navigate image attachments View presentations Navigate presentation attachments Manage vCard address book attachments Attachments shortcuts Attachments — frequently asked questions About attachments You can view several types of file attachments on your BlackBerry®...
  • Page 28 User Guide View attachment information To view the size, author, publication date, and other information about the attachment, open the attachment. Click the file name. Perform one of the following actions: • If you have opened the complete file attachment, click View Info.
  • Page 29 Note: To view more than the text of a PowerPoint presentation, your BlackBerry® device must be integrated with an account that uses BlackBerry Enterprise Server™ version 4.1 or later. Related topic Navigate presentation attachments (See page 29.) Navigate presentation attachments To view the next slide in a presentation, click the trackwheel.
  • Page 30 User Guide To move between presentation views, in a presentation, press M.

  • Page 31: Synchronizing Data

    Synchronizing data About email reconciliation Turn on wireless email reconciliation Reconcile deleted messages About PIM synchronization Turn on wireless PIM synchronization Synchronization — frequently asked questions About email reconciliation If you turn on email reconciliation, any messages that you file or delete on your BlackBerry® device should also be filed or deleted in your desktop email program.
  • Page 32 User Guide If your device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later and wireless PIM synchronization is turned on, PIM items should be synchronized over the wireless network. You can turn wireless PIM synchronization on and off using the device.

  • Page 33: Backing Up And Restoring Device Data

    Backing up and restoring device data About backing up and restoring device data Restore device data About backing up and restoring device data If your BlackBerry® device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later, settings on your device that are not saved in your desktop email program should be backed up over the wireless network.
  • Page 34 User Guide...

  • Page 35: Typing

    Typing About AutoText Use AutoText Create AutoText entries Manage AutoText entries Cut or copy text Paste text Turn on tones when pressing keys Set the cursor speed Typing shortcuts Typing — frequently asked questions About AutoText AutoText is designed to replace specific text that you type with the appropriate AutoText entry.
  • Page 36 User Guide Turn off AutoText for SMS messages In the device options, click SMS. Set the Disable AutoText field to Yes. Click the trackwheel. Click Save. Cut or copy text Click the trackwheel. 2. Click Select. 3. Select text. 4. Click the trackwheel. 5.

  • Page 37: Home Screen

    10: Typing Why can’t I use shortcuts on the Home screen? The Dial From Home Screen option overrides using shortcuts on the Home screen, in favor of making calls. To use shortcuts, in the general phone options, set the Dial From Home Screen field to No. Note: Depending on your theme, a programs list might be available.
  • Page 38 User Guide...

  • Page 39: Phone

    Phone Find your phone number Make phone calls Make emergency calls Turn on A-GPS support Change the privacy setting for location-based services Acquire the GPS position of your device Make calls using speed dial Check voice mail Answer calls Alternate between calls Mute calls Adjust the phone volume Turn on and off speakerphone...
  • Page 40 User Guide To make an emergency call, perform one of the following actions: • Unlocked keyboard or device: In the phone, type the emergency number. Press the Send key. • Locked keyboard or device: Click the trackwheel. Click Emergency Call. Click Yes. Note: Emergency calls can only be made to official emergency access numbers, for example 911 in North...
  • Page 41 • To allow location-based service programs to use the GPS position of your device, set the Privacy Setting field to Unrestricted. Click the trackwheel. Click Save. Notes: Contact your service provider for more information on the availability of location-based services privacy settings.
  • Page 42 User Guide Depending on your theme, the number of new or unheard voice mail messages might appear in the device status section of the screen and beside the program name. Related topic Set voice mail options (See page 45.) Answer calls To answer a call, click Answer.
  • Page 43 To type multiple letters, press the Right Shift key + the Alt key. Type letters. To dial numbers again, press the Right Shift key. Note: When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.
  • Page 44 User Guide Can I set the phone to display frequently called numbers? (See page 126.) How do I change how long messages and phone call logs remain in a messages list? (See page 110.) Manage call logs In the phone, or in a messages list, open a call log. Click the trackwheel.
  • Page 45 Related topic About automatic volume control (See page 44.) About smart dialing You can specify default country and area codes so that any numbers that are specified as links, or any numbers in your address book that do not contain these codes, are dialed correctly.
  • Page 46 User Guide Set the TTY option In the phone options, click TTY. Set the TTY Mode field. Click the trackwheel. Click Save. Related topics About TTY (See page 45.) Can I use a TTY device with my device? (See page 126.) About telecoil mode In telecoil mode, the magnetic signal of the BlackBerry®...
  • Page 47 11: Phone To call your voice mail access number, hold 1. To type letters in phone numbers, hold the Alt key and type letters. To mute a call, press the Mute button. To turn off mute, press the Mute button again. To turn on speakerphone, during a call, press the Speakerphone key.
  • Page 48 User Guide...

  • Page 49: Browser

    Browser About the browser Go to web pages Use the browser View images Navigate images Copy links, images, or web page addresses Send links or images in email messages Save images Manage saved images View files Save web page requests Create bookmarks Manage bookmarks Clear browser caches...
  • Page 50 User Guide To open the browser and display a list of useful bookmarks provided by your service provider, press the Convenience key. To follow a link, click the link. Click Get Link. To stop loading a web page, click the trackwheel. Click Stop.
  • Page 51 5. Type a message. 6. Click the trackwheel. 7. Click Send. Note: To send a web page address in a message, on the web page, click the trackwheel. Click Send Address. Type an email address or a contact name. Send the message.
  • Page 52 User Guide Organize bookmarks into folders In the bookmarks list, click a folder. Perform one of the following actions: • To add a folder, click Add Subfolder. • To open a bookmark folder with subfolders, click Expand. • To close a bookmark folder with subfolders, click Collapse.

  • Page 53: Downloading

    Downloading Download programs Manage programs Prevent third-party programs from transmitting data Download ring tones Manage ring tones Download background images Download themes About browser push Turn on browser push Downloading — frequently asked questions Download programs On a web page, click a link for a program. Click Get Link.
  • Page 54 User Guide You can turn on browser push for your WAP Browser, your BlackBerry Browser, or both browser types. You can also set which hosts provide this information to you. Set notification for different types of browser push information, including service load information (web pages or applications), service indication information (web page addresses or messages), or other types of information.

  • Page 55: Contacts

    Contacts Add contacts Manage contacts Create mailing lists Manage mailing lists Manage contacts in mailing lists Add a phone tune for a contact Create categories Apply categories to contacts, tasks, or memos Sort contacts, tasks, or memos by category Delete categories Add pauses or waits Search for contacts in your company address book Search for PIM items...
  • Page 56 Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes® as your desktop email program, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in your desktop email program.
  • Page 57 BlackBerry Enterprise Server™ version 3.5 or later for Microsoft® Exchange, BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus® Domino®, or BlackBerry Enterprise Server version 4.0 or later for Novell® GroupWise®. Contact your system administrator for more information.
  • Page 58 User Guide • To add a contact to your address book, click Add. • To add all the contacts found during the search, click Add All. • To view information for a contact, click View. • To delete a contact from the search results, click Delete.

  • Page 59: Calendar

    Calendar About the calendar Change the calendar view Navigate the calendar Schedule appointments Schedule appointments quickly Schedule meetings Manage appointments and meetings Respond to meeting invitations Manage meeting participants Search for PIM items Calendar shortcuts Calendar — frequently asked questions About the calendar In the BlackBerry®...
  • Page 60 User Guide Related topics Change the default reminder time for appointments and meetings (See page 60.) About power off and reminders (See page 85.) Schedule appointments quickly In the calendar options, verify that the Enable Quick Entry field is set to Yes. In Day view, beside the start time, type the subject of the appointment.
  • Page 61 To delete an appointment or meeting, click the appointment or meeting. Click Delete. Respond to meeting invitations In an open meeting invitation, click the trackwheel. Click one of the following menu items: • Accept or Accept with comments • Tentative or Tentative with comments •...
  • Page 62 User Guide...

  • Page 63: Tasks

    Tasks Create tasks Manage tasks Change task status Create categories Apply categories to contacts, tasks, or memos Sort contacts, tasks, or memos by category Delete categories Search for PIM items Tasks — frequently asked questions Create tasks In the task list, click the trackwheel. 2.
  • Page 64 User Guide...

  • Page 65: Memos

    Memos Write memos Manage memos Create categories Apply categories to contacts, tasks, or memos Sort contacts, tasks, or memos by category Delete categories Search for PIM items Memos — frequently asked questions Write memos In the memos list, click the trackwheel. 2.
  • Page 66 User Guide...

  • Page 67: Alarm

    Alarm Set the alarm Silence the alarm Turn off the alarm Alarm — frequently asked questions Set the alarm In the alarm, set the Daily Alarm field to On. 2. Set the time when the alarm should sound. 3. Set whether to snooze the alarm and the length of the snooze.
  • Page 68 User Guide...

  • Page 69: Calculator

    Calculator Use the calculator memory Copy and paste calculations Convert measurements Calculator shortcuts Use the calculator memory To store a number in the memory, type a number. Press To recall the number in the memory, press J. To delete the number in the memory, press H. To add to the number that is currently stored in the memory, type a number.
  • Page 70 User Guide...

  • Page 71: Bluetooth

    Bluetooth About Bluetooth wireless technology Turn on or off the Bluetooth radio Pair with another Bluetooth-enabled device Manage paired Bluetooth-enabled devices Set how your BlackBerry device appears to other Bluetooth-enabled devices Use Bluetooth wireless technology during a call Share your address book with a paired Bluetooth- enabled device Bluetooth —...
  • Page 72 User Guide Related topic About Bluetooth pairings (See page 71.) Manage paired Bluetooth-enabled devices In the list of paired Bluetooth®-enabled devices, click a paired Bluetooth-enabled device. Click Device Properties. Perform one of the following actions: • Edit the paired Bluetooth-enabled device name. •...

  • Page 73: Date And Time

    Date and time Set the date and time Why is the time on my device incorrect? Set the date and time 1. In the device options, click Date/Time. 2. Set the Time Zone field. 3. In the Date/Time Source field, set a date and time source.
  • Page 74 User Guide...

  • Page 75: Profiles

    Profiles About profiles Enable profiles Create notification profiles Manage notification profiles Manage ring tones Create profile exceptions Manage profile exceptions Manage contacts in profile exceptions Add a phone tune for a contact Silence your device Set the alarm Profiles — frequently asked questions About profiles Notification profiles are designed to alert you of appointment and task reminders, and incoming...
  • Page 76 User Guide Notes: The Volume option only sets how loud or quiet the tune plays when you listen to it in the list. To change the volume for your notification, edit the profile. You can only delete downloaded ring tones. About custom notification You can create exceptions to notification profiles to receive different notification for incoming messages...
  • Page 77 • Delete Name Silence your device To silence your BlackBerry® device, in the profiles list, select the Quiet profile. To receive only vibrate notification, in the profiles list, select the Vibrate profile. To turn off all notification, including profile exceptions and LED notification, in the profiles list, select the Off profile.

  • Page 78: During A Call

    User Guide Can I set one phone tune for all my profiles? Yes. In the profiles list, click the trackwheel. Click Show Tunes. Click a phone tune. Click Set As Phone Tune. Can I be notified of other items during a call? Yes.

  • Page 79: Screen Display

    Screen display Turn off automatic backlighting adjustment Set how long backlighting remains on Turn on and off the device screen Adjust the brightness of the backlighting Set the display language Set the Home screen background image Download background images Set the font Assign a program to a Convenience key About themes Apply a theme to your device...
  • Page 80 User Guide Adjust the brightness of the backlighting In the device options, click Screen/Keyboard. Set the Backlight Brightness field. Click the trackwheel. Click Save. To increase the brightness of the backlighting temporarily, press the Power button. Related topic About backlighting (See page 79.) Set the Home screen background image In the pictures list, click an image.
  • Page 81 Note: To activate a theme quickly, select a theme. Press the Space key. Delete themes In the device options, click Theme. Click a theme. Click Delete. Note: You might not be able to delete themes that are preloaded on your BlackBerry® device. Download themes Your service provider might have supplied a link to a preferred vendor of themes.
  • Page 82 User Guide...

  • Page 83: Language

    Language Set the display language Set the input language Add or remove a display language Why do some characters not appear correctly on my device? Set the display language In the device options, click Language. In the Language field, click a language. Click Save. About the input language You can set an input language to use when you type.
  • Page 84 User Guide...

  • Page 85: Power And Battery

    Power and battery About power off and reminders Set the device to turn on and off automatically Check the battery level Extend battery life Reset the device About power off and reminders If you turn off your BlackBerry® device by pressing the Power button, or by clicking Turn Power Off on the Home screen and selecting Turn Off, your device should turn itself on at the following times:...

  • Page 86: Reset The Device

    User Guide Reset the device Remove and reinsert the battery.

  • Page 87: Network Coverage

    Network coverage Connect to the wireless network Turn off email, browser and MMS services Network coverage — frequently asked questions Connect to the wireless network To connect to the wireless network, verify that you are in a wireless network coverage area. On the Home screen, click Turn Wireless On.
  • Page 88 User Guide How do I register my device with the network? When you select a different network or load new applications, your BlackBerry® device should register automatically with the network. To register your device manually, in the device options, click Advanced Options.

  • Page 89: Security

    Security Set a device password Lock and unlock the device Lock and unlock the keyboard Protect your device content Compress device data Regenerate encryption keys Store passwords Create random passwords Manage passwords Copy passwords Verify security software Clear the device Set owner information Third-party program control Security —...
  • Page 90 User Guide Related topics About the device password (See page 89.) Turn off the device password (See page 90.) Turn off the device password 1. In the device options, click Security Options. 2. Click General Settings. 3. Set the Password field to Disabled. 4.
  • Page 91 Compress device data 1. In the device options, click Security Options. 2. Click General Settings. 3. Set the Content Compression field to Enabled. 4. Click the trackwheel. 5. Click Save. 6. If you have set a device password, type your password.
  • Page 92 User Guide 7. Click the trackwheel. 8. Click Save. Related topics About the password keeper Store passwords Manage passwords In the password keeper, click a password. Click one of the following menu items: • View • Edit • Delete Related topic Change the password keeper password (See page 92.) Change the password keeper password...
  • Page 93 27: Security Set owner information In the device options, click Owner. Type your contact information. Click the trackwheel. Click Save. Note: Owner information appears on the screen when you lock your BlackBerry® device.
  • Page 94 User Guide...

  • Page 95: Third-Party Program Control

    Third-party program control Prevent third-party programs from transmitting data Set permissions for third-party programs Control external connections Control connections with the device Control access to personal information Security — frequently asked questions About firewall settings If you have third-party programs on your BlackBerry® device, the firewall option is designed to prevent these programs from transmitting data without your knowledge.
  • Page 96 User Guide Set permissions for third-party programs Warning: Setting permissions for third party programs can significantly affect the operation of third-party programs on your BlackBerry® device. If you are unsure about how changing these settings might affect the operation of third party programs on your device, contact your system administrator or service provider for more information.
  • Page 97 through your corporation’s network, set the Company Network field. • To control whether third-party programs can access the Internet through your service provider, set the Carrier Internet field. Related topics Set permissions for third-party programs (See page 96.) Control connections with the device (See page 97.) Control access to personal information (See page 97.) Control connections with the device 1.
  • Page 98 User Guide...

  • Page 99: Brickbreaker

    BrickBreaker About BrickBreaker BrickBreaker scoring How do I set the speed of the paddle? How do I accelerate the paddle? Can I change the volume for the game? Can I submit my scores to the BrickBreaker high score web site? How do I check the BrickBreaker high score web site? Why are the bricks descending? About BrickBreaker...
  • Page 100 User Guide Can I submit my scores to the BrickBreaker high score web site? Yes. In the BrickBreaker options, type a user name and password. If you beat your previous high score, you can submit your name and score to the public high score web site.

  • Page 101: Service Books

    Service books About service books Receive new service books Accept new service books Manage service books Restore deleted service books About service books Service books determine which services are available on your BlackBerry® device. If your device is integrated with an account that uses the BlackBerry Enterprise Server™, your system administrator can send service books to your device that determine whether features such as remote address lookup and...
  • Page 102 User Guide...

  • Page 103: Frequently Asked Questions

    Frequently asked questions General — frequently asked questions Email and PIN messages — frequently asked questions SMS messages — frequently asked questions MMS messages — frequently asked questions Attachments — frequently asked questions Synchronization — frequently asked questions Typing — frequently asked questions Phone —...
  • Page 104 User Guide...

  • Page 105: General - Frequently Asked Questions

    General — frequently asked questions Why are some of the features described not available on my device? What software version do I have on my device? Why is there a flashing light on my device? Can I determine how much memory each database on my device is using? Why did my settings change? Why are some of the features...
  • Page 106 User Guide...

  • Page 107: Email And Pin Messages - Frequently Asked Questions

    Email and PIN messages — frequently asked questions How do I compose an email or PIN message from the To screen? Why can’t I send messages? Why can’t I receive messages? Why is the menu item for sending a message not available? Why does the letter D appear beside sent PIN messages?
  • Page 108 User Guide Why can’t I send messages? Verify that you are in a wireless coverage area and that your BlackBerry® device is connected to the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels. If you send a message and you are not in a wireless coverage area, the device sends the message when you return to a wireless coverage area.
  • Page 109 How do I create and use links in messages? Links appear in your messages as underlined text. Messages can contain links to various items such as phone numbers, web sites, and email addresses. When you receive a message that contains a link, click the link.
  • Page 110 User Guide Why are call logs appearing in a messages list? When you make or receive a call, the BlackBerry® device creates a call log that contains information about the call. To stop call logs from appearing in a messages list, in the phone options, click Call Logging.
  • Page 111 How do I create a generic filter? To create a generic filter, use an asterisk (*) when specifying the contacts to which the filter applies. In the messages options, click Email Filters. In the From field, specify part of the sender's address and use an asterisk (*) in place of the remaining part.
  • Page 112 User Guide messages from the main messages list? Yes. If your BlackBerry® device is integrated with more than one email account, you might be able to set which email account is used by default when you send messages from the main messages list. In the device options, click Advanced Options.

  • Page 113: Sms Messages - Frequently Asked Questions

    SMS messages — frequently asked questions Why can’t I send SMS messages? Can I verify that my SMS message has reached its recipients? How do I display more items in an SMS message thread? Can I hide sent messages? Can I remove the prompt that appears before I delete messages? Why were some of my messages deleted from the device?
  • Page 114 User Guide Why were some of my messages deleted from the device? If your BlackBerry® device memory is full, your device deletes the oldest messages from the messages list to accommodate new ones. It does not delete saved messages. Why aren’t all the SMS options described appearing on my device? Depending on your service provider plan, some SMS message options might not be available on your...

  • Page 115: Mms Messages - Frequently Asked Questions

    MMS messages — frequently asked questions Can I send and receive MMS messages? Can I specify when my device should receive MMS messages? Can I hide sent messages? Can I filter unwanted MMS messages? Can I configure notification for all MMS messages? Can I pause, resume, or restart a slideshow presentation? Can I view the size of my MMS messages before I send...
  • Page 116 User Guide Can I view the size of my MMS messages before I send them? Yes. In the open message, click the trackwheel. Click Options.

  • Page 117: Attachments - Frequently Asked Questions

    BlackBerry Enterprise Server version 3.6 Service Pack 1 or later for Microsoft Exchange, BlackBerry Enterprise Server version 2.2 Service Pack 1 or later for IBM Lotus Domino, BlackBerry Enterprise Server version 4.0 or later for Novell GroupWise, or the BlackBerry Internet Service.
  • Page 118 User Guide Can I set the amount of memory that my device uses for file attachments? Yes. In the open attachment, click the trackwheel. Click Options. Set the Cache Size field. How do I change how file attachments are displayed? Open the full content for a file attachment.
  • Page 119 36: Attachments — frequently asked questions What does skipped content mean? The skipped content bar appears in a document attachment when more content is available, but it has not been retrieved. To retrieve skipped content, click the skipped content bar. Click More. Can I view tracked changes in document attachments? Depending on the document type, you might be able...
  • Page 120 User Guide...

  • Page 121: Synchronization - Frequently Asked Questions

    BlackBerry Enterprise Server™ version 3.6 or later for Microsoft® Exchange, BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus® Domino®, or BlackBerry Enterprise Server version 4.0 or later for Novell® GroupWise®, verify that wireless email reconciliation is turned on in the messages options.
  • Page 122 User Guide How do I handle conflicts between my device and my desktop email program? A conflict might occur if you edit the same item on your BlackBerry® device and in your desktop email program before synchronization occurs. If you turn on wireless email reconciliation, set whether the device or desktop email program takes precedence when a conflict occurs.
  • Page 123 37: Synchronization — frequently asked questions Can I empty the deleted messages folder on my computer remotely? Yes. In the messages options, click Email Reconciliation. Click the trackwheel. Click Purge Deleted Items. Click Yes. To use this feature, your BlackBerry® device must be integrated with an account that uses BlackBerry Enterprise Server™...
  • Page 124 User Guide...

  • Page 125: Phone - Frequently Asked Questions

    Phone — frequently asked questions Why can I not make calls? Why am I no longer receiving calls? How do I make calls from the Home screen? Can I use the phone when the device or keyboard is locked? Can I make three-way calls? Can I use call forwarding? How do I edit the phone number to which my calls are forwarded?
  • Page 126 User Guide If you receive a call when the device is password locked, you can answer the call, but your device remains password locked during the call. You can perform regular phone actions, such as mute. When you end the call, the device remains password locked. Can I make three-way calls? Yes, if you subscribe to a three-way call service.

  • Page 127: Browser - Frequently Asked Questions

    BlackBerry Enterprise Server™ version 3.5 or later for Microsoft® Exchange, BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus® Domino®, or BlackBerry Enterprise Server version 4.0 or later for Novell® GroupWise®. Contact your system administrator for more information about the BlackBerry Browser.
  • Page 128 User Guide How do I change the browser home page? In the browser options, click Browser Configuration. In the Home Page Address field, change the web page address. Save the changes. Depending on your service provider, you might not be able to change your home page.

  • Page 129: Security Options

    Can I be prompted before scripts are run on my device? Yes. In the browser options, click General Properties. Select the Prompt Before Running WML Scripts check box. You are prompted before browser scripts are run. With multiple browsers on my device, how do I connect a browser with a Home screen shortcut key? In the device options, click Advanced Options.
  • Page 130 User Guide To set whether you are prompted about server security issues, set the fields in the Server Authentication section. If you set a field to No, connections should be prevented if a server security issue occurs. To set whether you are prompted about client security issues, set the fields in the Client Authentication section.

  • Page 131: Contacts - Frequently Asked Questions

    Contacts — frequently asked questions How do I add multiple contacts with the same name to my contact list? Can I change how my contacts or tasks display? What are the User 1, User 2, User 3, and User 4 fields on the New Address screen? Why does the Add Custom Phone Tune option not appear?
  • Page 132 User Guide How do I change the volume level for the custom phone tune? Custom phone tunes are based on the active notification profile. When you add a custom phone tune from the address book, the volume for the tune matches the volume that is set in the active notification profile.

  • Page 133: Calendar - Frequently Asked Questions

    Are there any restrictions for using the calendar with Lotus Notes? Yes. If you are an IBM® Lotus Notes® user, you cannot create appointments that span multiple days. Also, you can only edit the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when editing a recurring appointment or meeting.
  • Page 134 User Guide How do I change how long appointments remain in the device calendar? To change the number of days that your BlackBerry® device keeps appointments in the calendar, in the calendar options, set the Keep Appointments field. Appointments in your device calendar that are older than the number of days that you specify in the Keep Appointments field are deleted from your device.

  • Page 135: Bluetooth - Frequently Asked Questions

    Bluetooth — frequently asked questions How do I connect my BlackBerry device with another Bluetooth-enabled device? How do I connect my BlackBerry device with my computer? How do I know when my Bluetooth radio is on? What if I can’t type a passkey on the Bluetooth- enabled device that I want to pair with? Why does my list of paired Bluetooth-enabled devices not appear?
  • Page 136 User Guide Can I connect to Bluetooth-enabled devices without being prompted? You can only connect to a Bluetooth®-enabled device without being prompted if the Bluetooth-enabled device is paired with your BlackBerry® device. In the paired Bluetooth-enabled devices list, click a paired Bluetooth-enabled device.

  • Page 137: Security - Frequently Asked Questions

    If your device is integrated with an account that uses BlackBerry Enterprise Server version 3.6 or earlier for Microsoft® Exchange, BlackBerry Enterprise Server version 2.2 or earlier for IBM® Lotus® Domino®, or if you use the BlackBerry Desktop Redirector to forward messages to your device, update the encryption keys using the BlackBerry Desktop Software.
  • Page 138 User Guide How do I specify the criteria for random passwords that are generated in the password keeper? In the password keeper options, set the password length and specify whether randomly generated passwords must contain letters, numbers, or symbols. How do I prevent passwords from appearing on the screen in the password keeper? In the password keeper options, set the Show...

  • Page 139: Shortcuts

    Shortcuts Home screen shortcuts Options and fields shortcuts Navigating screens shortcuts Typing shortcuts Editing text shortcuts Messages shortcuts Search shortcuts Attachments shortcuts Phone shortcuts Browser shortcuts Calendar shortcuts Calculator shortcuts Home screen shortcuts To return to the Home screen from any other screen, press the End key.
  • Page 140 User Guide Options and fields shortcuts To select a check box, press the Space key. To clear a check box, press the Space key again. To change an option field, hold the Alt key. Click a value. To move to an item in a list or menu, type the first letter of the item.

  • Page 141: Legal Notice

    The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Research In Motion Limited is under license. IBM, Lotus, Domino, and Lotus Notes are either registered trademarks or trademarks of International Business Machines Corporation in the United States, other countries, or both.
  • Page 142 User Guide INDIRECT DAMAGES, EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF BUSINESS REVENUE OR EARNINGS, LOST DATA, DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR A FAILURE TO REALIZE EXPECTED SAVINGS. You are solely responsible for the selection, implementation, and performance of any third-party applications that you use with the handheld or...

  • Page 143: Index

    Index about, Convenience keys , 80 accepting meeting invitations, 61 service books, 101 accessibility, default volume , 46 activation, enterprise adding auto signature, 13 call forwarding number, 44 call notes, 44 contacts, 55 contacts from attachments, 29 contacts from remote address book search results, 57 contacts to email messages, 12 contacts to PIN messages, 12 contacts to profile exceptions, 76...
  • Page 144 User Guide setting, 44 AutoText about, 35 creating entries, 35 deleting entries, 35 editing entries, 35 example, 35 inserting macros, 36 specified case and smartcase, 35 turning off for SMS messages, 36 using, 35 viewing entries, 35 available features , 105 backlight adjusting brightness, 80 configuring, 79...
  • Page 145 cache, browser , 52 calculator converting measurements, 69 copying calculation, 69 memory, 69 shortcuts, 69 calendar about, 59 changing default reminder length, 60 changing first day of week, 133 changing views, 59 default view, 59 dismissing all reminders, 134 expanding hours shown, 133 frequently asked questions, 133 navigating, 133 reminders and power off, 85...
  • Page 146 User Guide email messages, 12 first day of week in calendar, 133 mailing list members, 56 meeting invitees, 61 meetings, 60 message status, 13 password keeper password, 92 PIN messages, 12 sent messages, 12 task status, 63 volume for custom phone tunes, 132 See also editing;...
  • Page 147 volume, 132 See also profile exceptions; custom notification customizing, See setting cutting text , 36 declining meeting invitations , 61 default length of calendar reminder, 60 profiles, 75 deleted items, emptying folder , 123 deleting appointments, 61 AutoText entries, 35 bookmarks, 51 call forwarding number, 44 call notes, 44...
  • Page 148 User Guide editing AutoText entries, 35 call notes, 44 contacts, 55 filters, 15 mailing lists, 55 memos, 65 paired Bluetooth-enabled device name, 72 password keeper passwords, 92 profile exceptions, 76 profiles, 75 saved searches, 25 shortcuts, 140 speed dial numbers, 43 task status, 63 See also setting;...
  • Page 149 creating generic, 111 creating quickly, 15 frequently asked questions, 111 managing, 15 order of, 14 finding MMS number, 21 phone number, 39 PIN, 17 SMS number, 19 software version, 105 firewall , 95 folder redirection, setting , 15 folders adding for bookmarks, 52 available for email redirection, 111 changing, 111 collapsing, 12, 52...
  • Page 150 User Guide importance, setting , 12 increasing detail in images , 28 inserting macros in AutoText entries invitation, responding to , 61 JavaScript support , 128 key rate, setting , 36 key tones, turning on , 36 keyboard lock , 90 keys, encryption , 91 language...
  • Page 151 marking unopened, 13 opening from different accounts, 11 preloaded on device, 108 receiving more of long messages, 109 resending, 12 searching, 25 searching by recipient, 26 searching by sender, 26 searching by service, 25 searching by subject, 26 sending from different accounts, 11 sending images in, 50 sending links in, 50 sending web page addresses in, 51...
  • Page 152 User Guide owner information, setting , 93 pairings, Bluetooth , 71 panning images , 50 password keeper about, 91 criteria for generating random passwords, 138 options, 138 passwords changing password keeper password, 92 copying, 92 creating random, 91 criteria for random passwords, 138 deleting in password keeper, 92 displaying in password keeper, 138 editing in password keeper, 92...
  • Page 153 creating, 76 deleting, 76 deleting contacts, 76 editing, 76 moving, 76 turning off, 76 turning on, 76 profiles about, 75 alarm, 67 creating, 75 creating exceptions, 76 deleting, 75 editing, 75 enabling, 75 escalating volume, 77 frequently asked questions, 77 See also ring tones programs adding, 53...
  • Page 154 User Guide saving draft email messages, 12 email messages, 12 images, 51 MMS messages, 22 PIN messages, 17 searches, 25 sent email messages, 13 SMS messages, 20 web page requests, 51 web pages, 51 scheduling appointments, 59 appointments quickly, 60 meetings, 60 screen home screen background, 80...
  • Page 155 viewing, 13 service books about, 101 accepting, 101 deleting, 101 receiving, 101 restoring deleted, 101 viewing, 101 service, searching by , 25 setting alarm, 67 alarm volume, 67 cursor speed, 36 default volume for calls, 46 device password, 89 folder redirection, 15 font, 80 home screen background, 80 importance level of messages, 12...
  • Page 156 User Guide assigning numbers, 43 assigning to contacts, 43 deleting, 43 editing, 43 moving contacts, 43 using, 41 viewing list, 43 spreadsheet attachments, viewing cell contents subject creating filters using, 15 searching by, 26 viewing more of, 110 switching programs , 139 synchronization frequently asked questions, 121...
  • Page 157 content protection, 90 device automatically, 85 device password, 89 device screen, 79 filters, 15 profile exceptions, 76 speakerphone during calls, 42 tasks snooze, 134 wireless email reconciliation, 31 wireless PIM synchronization, 32 typing CAP lock, 36 copy text, 36 cut text, 36 frequently asked questions, 36 Home screen shortcuts, 37 NUM lock, 36...
  • Page 158 User Guide viewing home page, 50 viewing images, 50 viewing next and previous, 50 See also browser wireless backup, 33 email reconciliation, 31 PIM synchronization, 32 restore, 33 wireless email reconciliation, turning on wireless network connecting to, 87 disconnecting from, 87 frequently asked questions, 87 registering with, 88 selecting, 87...

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8703e - version 4.18703e 4.1

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