Dell Diagnostics; When To Use The Dell Diagnostics - Dell Dimension K0004 Owner's Manual

62
Advanced Troubleshooting
Diagnostic Code Definition
Y G Y G Video controller
failure.
A B C D
G Y Y Y No memory
modules are
detected.
A B C D

Dell Diagnostics

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in
"Solving Problems" (see page 35) and run the Dell Diagnostics before you
contact Dell for technical assistance. Running the Dell Diagnostics may
help you resolve the problem without contacting Dell. If you do contact
Dell, the test results can provide important information for Dell's service
and support personnel.
The Dell Diagnostics allows you to:
• Perform express, extended, or custom tests on one or all devices.
• Select tests based on a symptom of the problem you are having.
• Choose how many times a test is run.
• Display test results.
• Suspend testing if an error is detected.
• Access online help information that describes the tests and devices.
Corrective Action
• If the computer has a video card,
remove the card and reinstall it
(see page 98).
• If the problem persists or the
computer has integrated video,
contact Dell (see page 120).
• Reinstall all memory modules (see
page 93) and then restart the
computer.
• If the problem persists, contact
Dell (see page 120).