Service Information; Technical Support; Nec Service And Information Telephone Numbers - NEC VERSA 6000 Series Service Manual

SERVICE INFORMATION

NEC service and information telephone numbers are listed in Table 4-3.
Table 4-3 NEC Service and Information Telephone Numbers
Service
To order NEC spare parts
To order options in the U.S.
To access the NEC Electronic Bulletin Board
System (BBS)
To download files - provides software drivers
and the latest ROM BIOS
NEC Technical Service Center (TSC)
Listen to the automated attendant and select the appropriate menu to reach one of the
following departments:
Information Center - literature, dealer locations, sales leads, response to ads
NSRC (National Service Response Center) - questions other than products, spare parts or

technical support

Service Contracts
TAC (Technical Assistance Center) - technical support for NASC and NEC sales
representatives only
TSC (Technical Support Center) - technical support for everyone else
TM
FastFacts - automated service that sends
the latest information about NEC products to
the fax machine 24 hours a day
Canadian Inquiries
TECHNICAL SUPPORT
NEC Technologies Technical Support Center (TSC) provides an E-mail service for Internet
users besides the support listed in Table 5-1. Technical questions regarding NEC products
can be sent over the Internet system to TSC. The Internet address is as follows:
If it is more convenient, questions may also be faxed to TSC. TSC's fax number is:
Along with the complete product name and question(s), be sure to included your name and
fax number or Internet address, so that an expert can respond to the question.
Call
In the U.S., call 1(800) 632-4525
Local Sales Office
1(508) 635-4706
1(508) 635-4706
In the U.S., call 1-800-632-4525
In the U.S., call 1(800) 366-0476
Outside U.S., 1(708) 860-9550 Ext. 2621
1(416) 795-3554
tech-support@nectech.com
(508) 635-4666
Field Service Guidelines 4-23