Lockups And Software Problems - Dell XPS ONE MTG Owner's Manual

USB Keyboard
H E C K T H E K E Y B O A R D C A B L E
C
• Ensure that the keyboard cable is firmly connected to the computer.
• Shut down the computer, reconnect the keyboard cable as shown on the setup
diagram for your computer, and then restart the computer.
• Ensure that the cable is not damaged or frayed and check cable connectors for bent or
broken pins. Straighten any bent pins.
• Remove any keyboard extension cables and connect the keyboard directly to the
computer.
Any Keyboard
E S T T H E K E Y B O A R D
T
computer, then try using the keyboard. See "Re-Syncing Your Optional Wireless
Mouse or Keyboard with Your Computer" on page 44.
R U N T H E H A R D W A R E
Hardware Problems in the Microsoft
page 78.
S E E Y O U R K E Y B O A R D D O C U M E N T A T I O N
if it has special troubleshooting suggestions or recommendations.

Lockups and Software Problems

CAUTION:
safety instructions in the Product Information Guide.
The computer does not start up
E N S U R E T H A T T H E P O W E R C A B L E I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O
T H E E L E C T R I C A L O U T L E T
The computer stops responding
NOTICE:
You may lose data if you are unable to perform an operating system
shutdown.
U R N T H E C O M P U T E R O F F
T
your keyboard or moving your mouse, press and hold the power button for at least 8 to
10 seconds (until the computer turns off), and then restart your computer.
56
Troubleshooting
—
— Connect or pair a properly working keyboard to the
T R O U B L E S H O O T E R
Before you begin any of the procedures in this section, follow the
— If you are unable to get a response by pressing a key on
— See "Troubleshooting Software and
® ®
Windows Vista™ Operating Systems" on
— If your keyboard has documentation, see