Dell™ Dimension™ XPS serial connector 1 serial connector 2 diagnostic lights (4) keyboard connector USB 2.0 connectors (6) DVI video connector modem PCI sound card with IEEE 1394 card slots (4) w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
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Contents CAUTION: Safety Instructions SAFETY: General SAFETY: When Using Your Computer SAFETY: When Working Inside Your Computer SAFETY: Protecting Against Electrostatic Discharge SAFETY: Ergonomic Computing Habits SAFETY: Battery Disposal Finding Information for Your Computer Using Your Computer Opening the Drive Door Connecting Two Monitors Configuring Graphics Cards Settings and Functions...
Optimizing Performance ® Intel Performance Acceleration Technology DDR Memory and Processor Front-Side Bus Hyper-Threading ......Overclocking .
......When to Use the Dell Diagnostics Starting the Dell Diagnostics...
Removing and Installing Parts Front and Back View of the Computer ......Front View Front View (Doors Open) Back View...
......Limited Warranties and Return Policy Limited Warranty for Dell-Branded Hardware Products (U.S. Only) "Total Satisfaction" Return Policy (U.S. Only) Limited Warranty Terms for Dell-Branded Hardware Products .
CAUTION: Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. SAFETY: General • Do not attempt to service the computer yourself unless you are a trained service technician. Always follow installation instruction s closely.
Before you open the computer cover, perform the following steps in the sequence indicated. CAUTION: Do not attempt to service the computer yourself, except as explained in your online Dell™ documentation or in instructions otherwise provided to you by Dell. Always follow installation and service instructions closely.
Viewing the monitor screen for extended periods of time may result in eye strain. For comfort and efficiency, observe the ergonomic guidelines in the Dell Dimension Help file when setting up and using your computer. To access the help file, see page 14.
Finding Information for Your Computer Dell provides the following support options to help you quickly find answers to your questions and problems: • Dell Solution Center — Double-click the Dell Solution Center icon on your Microsoft ® Windows desktop for documentation, tools, troubleshooting information, and links to online support resources.
• How to troubleshoot and solve problems • How to remove and install parts • Technical specifications • How to contact Dell • Tips on using Windows • How to play CDs and DVDs • How to use standby mode and hibernate mode •...
Find It Here ResourceCD Documentation and drivers are already installed on your computer when shipped from Dell. You can use the CD to reinstall drivers (see page 55), run the Dell Diagnostics (see page 52), or access your documentation. Readme files may be included on your CD...
Using Your Computer Opening the Drive Door Connecting Two Monitors NOTE: If you are connecting two monitors that have VGA connectors, you must have the optional VGA adapter. If you are connecting two flat-panel monitors, at least one of them must have a VGA connector. If you are connecting a television, you may connect only one monitor (VGA or DVI) in addition to the television.
If you purchased a video card that supports dual monitors, follow these instructions to connect and enable your monitors. The instructions tell you how to connect either two monitors (each with a VGA connector), one monitor with a VGA connector and one monitor with a DVI connector, or a television.
Configuring Graphics Cards Settings and Functions Dell configured your graphics card for optimal performance with most games and other video programs. However, some game manufacturers may recommend that you either change a setting or enable or disable a certain function for a game to properly run. You may also want to readjust settings to better fit your gaming style.
Although there are several RAID configurations available in the computer industry for different types of uses, Dell offers either RAID level 0 or RAID level 1 on the Dimension XPS computer. A RAID level 0 configuration is recommended for high-performance gaming, and a RAID level 1 configuration is recommended for the data integrity requirements for digital photography and audio.
NOTE: RAID levels do not represent a hierarchy. A RAID level 1 configuration is not inherently better or worse than a RAID level 0 configuration. RAID Level 0 RAID level 0 uses a storage technique known as "data striping" to provide a high data access rate. Data striping is a method of writing consecutive segments, or stripes, of data sequentially across the physical drives to create a large virtual drive.
If a drive failure occurs, subsequent read and write operations are directed to the surviving drive. A replacement drive can then be rebuilt using the data from the surviving drive. Also, because data is duplicated on both drives, two 120-GB RAID level 1 drives collectively have a maximum of 120-GB on which to store data.
On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD and click Next. When the Now go to your old computer screen appears, go to your old or source computer. Do not click Next at this time.
How to Copy a CD or DVD NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems, check for available software patches at the Sonic support website at support.sonic.com. NOTE: Most commercial DVDs have copyright protection and cannot be copied using Sonic RecordNow.
• Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of the blank CD to finalize the recording. •...
Intel Performance Acceleration Technology Your Dell™ Dimension™ XPS computer is equipped with the Intel 875P chip set, which utilizes Performance Acceleration Technology (PAT). PAT is designed to optimize performance by reducing the latency between DDR 400 memory and 800 front-side bus processors, and helps provide high performance to meet the requirements for today’s demanding software.
Dell’s performance labs vigorously test and fine-tune Dell computers at the system level in an attempt to attain the best possible overall performance. Any performance modification that is not implemented in the labs could cause performance degradation.
Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions. See page 42. Press a key or move the mouse. See the Dell Dimen- sion Help file for informa- tion on standby mode. Get technical assistance from Dell.
Finding Help Information O ACCESS THE IMENSION Click the Start button and click Help and Support. Click User and system guides and click User’s guides. Click Dell™ Dimension™ Help. Solving Problems See page 36. ELP FILE — See page 46.
— If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 101). If the battery still does not work properly, contact Dell (see page 112). Drive Problems Floppy drive problems ®...
NOTICE: Do not attempt to clean drive heads with a swab. You may accidentally misalign the heads, which can render the drive inoperable. LEAN THE DRIVE — Use a commercially available cleaning kit. CD drive problems NOTE: High-speed CD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD.
Try closing all programs before writing to the CD-RW. URN OFF TANDBY MODE IN INDOWS BEFORE WRITING TO A conservation modes, see the Dell Dimension Help file or search for the keyword standby in Windows Help. To access help files, see page 14. DVD drive problems NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
E-Mail, Modem, and Internet Problems NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network. NOTE: For optimum performance, install a modem card only in PCI slot 2, 3, or 4. HECK THE TELEPHONE LINE CONNECTION modem.
URN OFF CALL WAITING CATCH PHONE feature. Then adjust the dial-up networking connection properties. Click the Start button and click Control Panel. Click Printers and Other Hardware, and then click Phone and Modem Options. Click your connection type to highlight it. Click the Dialing Rules tab and click Edit.
— A floppy disk is in the floppy drive. Remove the floppy disk and restart the LOSE SOME PROGRAMS AND TRY AGAIN — Contact Dell (see page 112). — The file that you are trying to copy is too — The floppy drive cannot read the disk. Insert a floppy disk —...
A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. HECK THE SOFTWARE DOCUMENTATION that may help you solve the problem. Ensure that you properly installed and configured the program. If necessary, uninstall and then reinstall the program.
Dell. — If you cannot solve your problem using the Dell Support website or e-mail service, call Dell for technical assistance (see page 112). See "Dell Technical Support Policy (U.S. Only)" on page 111 for a description of the hardware and software support provided by Dell.
10 seconds until the computer turns off. Press the power button again to restart the computer. — If removing the hardware — See page 59. ® INDOWS — DEVICE — Contact Dell (see page 112). IEEE 1394 — Contact the IEEE 1394 device DEVICE NOT PROVIDED BY Solving Problems...
HECK THE KEYBOARD CABLE • Ensure that the keyboard cable is firmly connected to the computer. • Shut down the computer (see page 25), reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer. •...
HECK THE MOUSE CABLE — • Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins. • Ensure that the cable is firmly connected to the computer. EST THE MOUSE — Connect a properly working mouse to the computer, and try using the mouse. If the new mouse works, the original mouse was faulty.
9. DJUST THE OWER ROPERTIES on power conservation modes, see the Dell Dimension Help file, or search for the keyword standby or hibernate in Windows F THE POWER LIGHT IS BLINKING GREEN move the mouse to resume normal operation.
• Multiple power strips connected to the same electrical outlet Printer Problems NOTE: Dell does not cover the printer’s warranty. If you need technical assistance for your printer, call the printer’s manufacturer. See the printer documentation for the correct phone number. HECK THE PRINTER DOCUMENTATION —...
EINSTALL THE PRINTER DRIVER Scanner Problems NOTE: Dell does not cover the scanner’s warranty. If you need technical assistance for your scanner, call the scanner’s manufacturer. See the scanner documentation for the correct phone number. HECK THE SCANNER DOCUMENTATION information.
Sound and Speaker Problems NOTE: For optimum performance, install a PCI sound card only in PCI slot 3 or 4. No sound from speakers NOTE: The volume control in some MP3 players overrides the Windows been listening to MP3 songs, ensure that you did not turn the player volume down or off. HECK THE SPEAKER CABLE CONNECTIONS diagram supplied with the speakers.
EINSTALL THE AUDIO SOUND HECK FOR INTERRUPT REQUEST CONFLICTS No sound from headphones HECK THE HEADPHONE CABLE CONNECTION headphone connector (see page 63). ISABLE DIGITAL MODE — Your headphones do not work if the CD drive is operating in digital mode. To disable digital mode: Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices.
— Swap the computer and monitor power cables to determine if the power cable WAP THE POWER CABLES is defective. EST THE VIDEO EXTENSION CABLE IF USED solves the problem, the cable is defective. — If another monitor is available, connect it to the computer. EST ANOTHER MONITOR HECK THE DIAGNOSTIC LIGHTS —...
Reinstall all memory modules (see page 73). Ensure that all the connector tabs are locked. Restart the computer. If the problem persists, contact Dell (see page 112). Advanced Troubleshooting...
(see "Resolving Software and Hardware Incompatibilities" on page 59). If the problem persists, contact Dell (see page 112). remove the card (see page 80), reinstall it, and then restart the computer.
(see page 73). • Verify that the memory modules that you are installing are compatible with your computer (see page 73). • If the problem persists, contact Dell (see page 112). See "Resolving Software and Hardware Incompatibilities" on page 59.
Use the Dell Diagnostics to test your Dell™ computer only. Using this program with other computers can result in error messages. Start the Dell Diagnostics from either your hard drive (see page 53) or from the Dell Dimension ResourceCD (see page 53).
When the DELL™ logo appears, press<F12> immediately. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your ResourceCD (see page 53). If you wait too long and the Microsoft see the Windows desktop.
If you cannot resolve the error condition, contact Dell (see page 112). NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.
When the tests are completed, if you are running the Dell Diagnostics from the ResourceCD, remove the CD. Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.
Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com and your Dell Dimension ResourceCD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.
Finish to restart the computer. When you see the Windows desktop, reinsert the ResourceCD. At the Welcome Dell System Owner screen, click Next. NOTE: The ResourceCD displays drivers only for hardware that came installed in your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed by the ResourceCD.
Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver, use Device Driver Rollback (see page 56) to resolve the problem. If that is unsuccessful, then use System Restore. NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs.
Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: Click the Start button and click Control Panel. Click Performance and Maintenance. Click System.
The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so. NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your computer before you reinstall Windows XP.
Windows XP Setup When the Windows XP Setup screen appears, press <Enter> to select To set up Windows now. Read the information on the Microsoft Windows Licensing Agreement screen, and press <F8> to accept the license agreement. If your computer already has Windows XP installed and you want to recover your current Windows XP data, type to select the repair option, and remove the CD.
When the How will this computer connect to the Internet? click Skip. When the Ready to register with Microsoft? screen appears, select No, not at this time and click Next. When the Who will use this computer? screen appears, you can enter up to five users. Click Next.
Removing and Installing Parts Front and Back View of the Computer Front View hard-drive activity light The hard-drive light is on when the computer reads data from or writes data to the hard drive. The light might also be on when a device such as your CD player is operating.
CD player and system sounds such as beeps. microphone connector Use the microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program. USB 2.0 connectors (2) Use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras.
Back View processor fans (2) cover latch release VGA video connector security cable slot padlock ring power connector power supply fans card slots For optimal cooling, two processor fans are provided. Do not block the vents. To open the computer, lay the computer on its side with the cover latch release at the top and then push the latch to the left.
If you must use Category 3 wiring, force the network speed to 10 Mbps to ensure reliable operation. Removing and Installing Parts device such as a cassette player, CD player, or VCR. personal computer microphone for voice or musical input into a sound or telephony program. most speakers with integrated amplifiers. capable speakers.
USB 2.0 connectors (6) Use the back USB connectors for devices that typically remain connected, such as printers and keyboards. It is recommended that you use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras. keyboard connector If you have a standard keyboard, plug it into the purple keyboard connector.
Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: Do not attempt to service the computer yourself, except as explained in your online Dell™ documentation or in instructions otherwise provided to you by Dell. Always follow installation and service instructions closely.
Disconnect your computer and all attached devices from electrical outlets, and then press the power button to ground the system board. NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.
Opening the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. Follow the instructions in "Before You Begin"...
cover latch release security cable slot padlock ring Removing and Installing Parts...
System Board Components hard-drive connector (PRI_IDE) secondary drive connector (SEC_IDE) floppy-drive connector (FDD) memory module connectors (2, 4) power connector (PWR) memory module connectors (1, 3) processor and heat- sink connector (CPU_PIN_#_A1) rear fan connector (REAR_FAN2) rear fan connector (REAR_FAN1) Memory You can increase your computer memory by installing memory modules on the system board.
Dell. You should install your original memory modules in pairs either in connectors DIMM1 and DIMM2 or connectors DIMM3 and DIMM4. If possible, do not pair an original memory module with a new memory module.
Installing Memory CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. Follow the instructions in "Before You Begin" on page 68. Open the computer cover (see page 70). Lay the computer on its side so that the system board is on the bottom of the inside of the computer.
Align the notch on the bottom of the module with the crossbar in the connector. NOTICE: To avoid breaking the memory module, do not press near the middle of the module. Insert the module straight down into the connector, ensuring that it fits into the vertical guides at each end of the connector.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. Your Dell™ computer provides slots for up to four 32-bit, 33-MHz cards. For more information, see "Specifications" on page 105. NOTE: For optimum performance, install a PCI sound card only in PCI slot 3 or 4 and a modem card only in PCI slot 2, 3, or 4.
Prepare the card for installation. See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer. CAUTION: Some network adapters automatically start the computer when they are connected to a network.
Grasp the card by its top corners, and ease it out of its connector. If you are removing the card permanently, install a filler bracket in the empty card-slot opening. If you need a filler bracket, contact Dell (see page 112). retention arm Removing and Installing Parts...
Before you begin any of the procedures in this section, follow the safety instructions on page 9. Your Dell™ computer provides a connector for an AGP card. Removing an AGP Card Follow the instructions in "Before You Begin" on page 68.
Installing an AGP Card Follow the instructions in "Before You Begin" on page 68. Open the computer cover (see page 70). Press the lever on the card retention arm and raise the retention arm. retention arm Gently press the card into the AGP connector until it clicks into place, ensuring that the tab fits into the notch on the front end of the card.
Your computer also supports this drive combination: • Two Serial ATA drives in either a RAID level 0 configuration or a RAID level 1 configuration. • One IDE hard drive. • Two CD or DVD drives. Hard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9.
Disconnect the power and hard-drive cables from the drive. power cable IDE hard drive example Press in on the tabs on each side of the drive and slide the drive up and out. Installing a Hard Drive Unpack the replacement hard drive, and prepare it for installation. Check the documentation for the drive to verify that it is configured for your computer.
Install the hard drive into the computer by gently sliding the drive into place until you hear it click securely. power cable IDE hard drive example Removing and Installing Parts tabs (2) IDE hard- drive cable IDE hard drive system board connector drive bracket rails (2)
Connect the power and hard-drive cables to the drive. Check all connectors to be certain that they are properly cabled and firmly seated. Close the computer cover (see page 70). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
floppy-drive cable power cable tabs (2) floppy drive Press inward on the two tabs on the sides of the drive, slide the drive upward, and remove it from the floppy-drive bay. Installing a Floppy Drive Follow the instructions in "Before You Begin" on page 68. Open the computer cover (see page 70).
floppy-drive cable power cable tabs (2) floppy drive Attach the power and floppy-drive cables to the floppy drive. If you are installing a new floppy drive rather than replacing a drive, remove the front-panel inserts. From inside the drive bay, gently press on each side of the insert until it pops out. Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents.
CD/DVD Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. Removing a CD/DVD Drive Follow the instructions in "Before You Begin" on page 68. Open the computer cover (see page 70). Disconnect the power and CD/DVD drive cables from the back of the drive.
Connect the new drive to the set of rails that are attached to the inside of the cover. If a set of rails is not attached inside the computer cover, contact Dell (see page 112). If you are installing a replacement drive and the new drive does not have the bracket rails attached, remove the rails from the old drive by removing the two screws that secure each rail to the drive.
Gently slide the drive into place until the tabs securely click into position. audio cable* Connect the power and CD/DVD drive cables to the drive. If you are adding a drive that has an audio cable, connect the audio cable to the audio connector on the audio card.
Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. Close the computer cover (see page 102). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
top anchor tabs (2) side anchor tabs (2) bottom anchor tabs (2) Installing the Processor Airflow Shroud Follow the instructions in "Before You Begin" on page 68. Open the computer cover (see page 70). Insert the bottom anchor tabs into the anchor slots. Align and insert the side anchor tabs into the anchor slots.
Processor CAUTION: Before you perform this procedure, follow the safety instructions on page 9. Installing the Processor NOTE: It is recommended that only a technically knowledgeable person perform this procedure. CAUTION: The processor can get very hot during normal operation. Ensure that the processor has had sufficient time to cool before you touch it.
When the heat sink is secured, pivot the rentention module clip back until the tab snaps into place to secure the heat sink. If you installed a processor replacement kit from Dell, return the original heat sink assembly and processor to Dell in the same package in which your replacement kit was sent.
Lay the heat sink down with the thermal grease facing upward. NOTICE: If you are installing a processor upgrade kit from Dell, discard the original heat sink. If you are not installing a processor upgrade kit from Dell, reuse the original heat sink when you install your new processor.
Remove the processor from the socket. If you are replacing the processor, leave the release lever extended in the release position so that the socket is ready for the new processor and go to "Installing the Processor" on page 93. Replace the airflow shroud (see page 92).
Close the computer cover halfway and pull the front panel away from the computer. Replacing the Front Panel To replace the front panel, perform the removal procedure in reverse. Removing and Installing Parts...
Unsnap the top bracket hinge and pull the top of the drive door outward, away from the computer. top bracket hinge bottom bracket hinge Lift the bottom bracket hinge away from the computer. Replacing the Drive Door To prevent damage to your computer, the drive door is designed to "break away" from the computer if it is opened too far.
Attach the door bracket/door hinge assembly to the door, starting with the lower part of each door hinge. door Attach the drive door to the computer, starting with the bottom bracket hinge. Removing and Installing Parts hinge tab door hinges (2) door bracket/door hinge assembly door bracket...
Battery CAUTION: Before you begin this procedure, follow the safety instructions on page 9. A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years. If you have to repeatedly reset time and date information after turning on the computer, replace the battery.
Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into place. Close the computer cover. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
cover latch release security cable slot padlock ring If you are using a padlock to secure your computer, install the padlock. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
Appendix Specifications Processor Processor type Level 1 (L1) cache Level 2 (L2) cache Level 3 (L3) cache Memory Type Memory connectors Memory capacities Minimum memory Maximum memory BIOS address Computer Information Chip set DMA channels Interrupt levels BIOS chip System clock ®...
Video Type Audio Type Connectors Expansion Bus Bus type Bus speed AGP: connector connector size connector data width (maximum) bus protocols PCI: connector connector size connector data width (maximum) Drives Externally accessible Available devices Internally accessible Connectors External connectors: Serial Parallel Appendix AGP 8X...
Connectors (continued) Network adapter PS/2 (keyboard and mouse) Audio System board connectors: Primary IDE drive Secondary IDE drive Floppy drive Fans (3) I/O Panel Serial ATA (2) ® Sound Blaster Audigy™ 2 sound card connectors: Audio IEEE 1394 Controls and Lights Power control Power light Hard-drive access light...
Power DC power supply: Wattage Heat dissipation Voltage (see page 9 for important voltage setting information) Backup battery Physical Height Width Depth Weight Environmental Temperature: Operating Storage Relative humidity Maximum vibration: Operating Storage Maximum shock: Operating Storage Appendix 460 W 1000 BTU/hr fixed-voltage power supply—110 V at 50/60 Hz...
Viewing Settings Turn on (or restart) your computer. When the blue DELL™ logo appears, press <F2> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the ®...
You can use this feature, for example, to tell the computer to boot from the CD drive so that you can run the Dell Diagnostics on the Dell Dimension Resource CD, but you must set the computer to boot from the hard drive when the diagnostic tests are complete.
Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com.
Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third- party software and peripherals is provided by the original manufacturer of the product.
Tech Support Fax Customer Care Fax Aruba General Support Australia (Sydney) E-mail (Australia): firstname.lastname@example.org International Access Code: 0011 E-mail (New Zealand): email@example.com Country Code: 61 Home and Small Business City Code: 2 Government and Business Preferred Accounts Division (PAD) Customer Care...
Customer Technical Support (Penang, Malaysia) Country Code: 673 Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) TechFax Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)
City Code Chile (Santiago) Sales, Customer Support, and Technical Support Country Code: 56 City Code: 2 China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: firstname.lastname@example.org City Code: 592 Tech Support Fax Home and Small Business Technical Support...
Country (City) International Access Code Country Code City Code Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): email@example.com Country Code: 45 E-mail Support (desktop computers): firstname.lastname@example.org E-mail Support (servers): Nordic_server_support@dell.com Technical Support Customer Care (Relational) Home/Small Business Customer Care...
Country (City) International Access Code Country Code City Code France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/fr/fr/emaildell/ Country Code: 33 Home and Small Business City Codes: (1) (4) Technical Support Customer Care Switchboard Switchboard (calls from outside of France)
Country (City) International Access Code Country Code City Code Greece Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/gr/en/emaildell/ Country Code: 30 Technical Support Gold Technical Support Switchboard Sales Grenada General Support Guatemala General Support Guyana General Support Hong Kong Website: support.ap.dell.com International Access Code: 001 E-mail: email@example.com...
Country (City) International Access Code Country Code City Code Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: firstname.lastname@example.org Country Code: 353 Technical Support City Code: 1 U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K.
Technical Support (Dimension™ and Inspiron™) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (Axim™) Technical Support outside of Japan (Axim) Faxbox Service...
Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.) Luxembourg Website: support.euro.dell.com International Access Code: 00 E-mail: email@example.com Country Code: 352 Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium)
Home/Small Business Sales Relational Sales Home/Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax New Zealand E-mail (New Zealand): firstname.lastname@example.org International Access Code: 00 E-mail (Australia): email@example.com Country Code: 64 Home and Small Business Government and Business Sales Nicaragua...
Country (City) International Access Code Country Code City Code Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): Country Code: 47 firstname.lastname@example.org E-mail Support (desktop computers): email@example.com E-mail Support (servers): firstname.lastname@example.org Technical Support Relational Customer Care Home/Small Business Customer Care...
Singapore (Singapore) Technical Support International Access Code: 005 Customer Service (Penang, Malaysia) Country Code: 65 Transaction Sales Corporate Sales South Africa (Johannesburg) Website: support.euro.dell.com International Access Code: E-mail: email@example.com 09/091 Technical Support Country Code: 27 Customer Care City Code: 11...
International Access Code: 00 E-mail: firstname.lastname@example.org Country Code: 46 E-mail Support for Latitude and Inspiron: Sweemail@example.com City Code: 8 E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...
Country Code City Code Turks and Caicos Islands General Support U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: firstname.lastname@example.org Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct/PAD and general)
Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...
Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice.
90 days. The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.
What do I do if I need warranty service? Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available. Individual Home Consumers: Technical Support...
"Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees as follows: •...
You must ship the products to Dell within 5 days of the date that Dell issues the Credit Return Authorization Number. You must also return the products to Dell in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
What do I do if I need warranty service? Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available.
What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by calling Customer Care at 1-800-847-4096.
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today.
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return Authorization Number. You must ship the Dell Software and Peripherals products back to Dell in their original manufacturer's packaging (which must be in as-new condition), prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
® ® Intel Pentium and Celeron Processors are backed by a three-year limited warranty. Please refer to the reverse side of this card for complete warranty details. Intel’s Commitment to Quality Intel is committed to producing the highest quality processors available. That’s why we have hundreds of people dedicated to continuously improve our design, manufacturing, and testing technology.