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INSTALLATION & USER MANUAL
HOLOGRAPHIC ELECTRIC FIREPLACE
60" Linear Traditional Flame
74" Linear Traditional Flame
Please remember to pair your remote control to enjoy all the features your fireplace has to offer.
IMPORTANT
INSTRUCTIONS
SAVE THESE
INSTRUCTIONS
Ortal Installation Manual: (V14.0) -
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Table of Contents
Troubleshooting
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Summary of Contents for ORTAL HOLOGRAPHIC 60/150
- Page 1 INSTALLATION & USER MANUAL HOLOGRAPHIC ELECTRIC FIREPLACE 60" Linear Traditional Flame 74" Linear Traditional Flame SAVE THESE INSTRUCTIONS Please remember to pair your remote control to enjoy all the features your fireplace has to offer. Ortal Installation Manual: (V14.0) -...
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Page 2: Table Of Contents
CONTENTS Safety Information and Warnings…….………………………………………………………..........………….…3 Disposal…………………..……………………………………………………………………………............…..4 Declarations..……………………………………………………………………………………..........…....5 Unpacking the Fireplace………………………………………………………………………………............…6 Unpacking the Fireplace - Quantities……………………………………………………………………………..........7 Side Panel Removal..................................8 Product Dimensions...................................10 Framing Dimensions..................................11 Installation....................................12 Bottom Side Cover Installation...............................15 Effect Glass Installation................................16 Top Side Cover Installation...............................17 Front Glass Installation................................18 Mounting a TV/Artwork................................20 Access Panel....................................22 Control Options...................................24 Remote Control...................................25... -
Page 3: Safety Information And Warnings
Do not use the appliance if it is damaged. In the event of any damage to the appliance, please contact the retailer from whom the appliance was purchased. • Any repairs must only be performed by an authorized Ortal dealer/engineer. • The appliance is not to be used by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction. -
Page 4: Product Information
PRODUCT INFORMATION DISPOSAL Recycle in accordance with Code of Federal Regulations (CFR), Title 40, Part 273. This device is classified as electrical and electronic equipment, and as such, it must not be disposed of with household waste. At the end of its lifecycle please take this product to an appropriate recycling center or collection point. -
Page 5: Declarations
PRODUCT INFORMATION ETL DECLARATIONS PRODUCT NAME RATINGS PRODUCT TYPE MANUFACTURED BY CK Fires Ltd, 1 Evonic House, Clifford Park, HOLOGRAPHIC 60/150 Electric Fireplace (fan heater) Clifford Lane, 120 Vac, 60Hz Class I (5120 BTU) Stratford-Upon-Avon, HOLOGRAPHIC 74/180 Warks, CV37 8HW,... -
Page 6: Unpacking The Fireplace
UNPACKING THE FIREPLACE There are a number of items that will be included in the packaging of the appliance. Once finished unpacking the appliance, please ensure you have the following: Please see the following page for detailed breakdown of what is included in your packaging and where it will be located. -
Page 7: Unpacking The Fireplace - Quantities
Main box On top of fire box inside Installation & User Manual plastic sleeve On top of fire box inside Ortal Remote Control plastic sleeve On top of fire box inside AA Batteries for Remote Control plastic sleeve On top of fire box inside... - Page 8 SIDE PANEL CONVERSION CHART 1-SIDED 2-SIDED 3-SIDED Appliance arrives in Appliance arrives in Appliance arrives in 1-sided configuration. 1-sided configuration. 1-sided configuration. Remove both side Identify which side needs Remove drywall kit from panels (Fig 1). to be removed to achieve both side panels.
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Page 9: Side Panel Removal
SIDE PANEL REMOVAL - 2 0R 3-SIDED CONVERSION All our built-in appliances are shipped as 1-sided models. To convert to 2-sided or 3-sided configurations, you simply need to remove the side panel(s) and re-attach the drywall kit. Unscrew and remove the side panel(s) from Re-attach the drywall kit(s) using the same the side/s of the appliance. -
Page 10: Product Dimensions
73 1/ 4 " 15 15/ 1 6" 74" 3-sided 17 1/ 4 " 74 3/ 4 " 23 13/ 1 6" 73 1/ 4 " 15 15/ 1 6" Model Weight Ortal Holographic 60" 120lbs Ortal Holographic 74" 150lbs... -
Page 11: Framing Dimensions
FRAMING DIMENSIONS The following framing information applies to combustible and non-combustible framing material. The diagrams presented are for illustrative purposes only. There are multiple approved framing scenarios. A flush application is not the only permitted application. The fireplace may be recessed into the wall. Refer to diagrams and values below and in the following pages for details. -
Page 12: Installation
INSTALLATION AND FRAMING REQUIREMENTS CHECKS BEFORE INSTALLATION Before installing the appliance please read and take into account the following important requirements; • Ensure the appliance is properly installed before the heater is used. • Consult a qualified professional to check the structure of the installation site. •... -
Page 13: Installation Method
INSTALLATION METHOD - SECURING FIREPLACE TO FRAME The appliance will come with 4 shipping brackets attached to the bottom - 2 on the front and 2 on the back (Fig 1). These shipping brackets can also be used to secure the fireplace to your outer frame. Leave these in place if you wish to secure your fireplace to the framework using the fixings that originally came with the brackets. - Page 14 Screw the two top mounted brackets to the wall (Fig 3). We supply masonry fixings for screwing into brick, however if you are screwing into timber, drywall, or another material, X8 appropriate fixings will need to be sourced by the customer/installer. You can now construct your stud wall/s around the appliance in the design of your choosing.
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Page 15: Bottom Side Cover Installation
BOTTOM SIDE COVER INSTALL - BOTH SIDES The side covers are supplied to reduce reflections within the unit when the fireplace is turned on. The installation process for these are simple and just require magnets to fix in position. The bottom side covers must be attached before you install your effect glass, as the effect glass rests on the edge of the side covers. -
Page 16: Effect Glass Installation
GLASS INSTALLATION - EFFECT GLASS Start by wiping the glass to remove any dust or marks using a clean, dry microfiber cloth. Apply the Suction Cup to the glass and push into the appliance, and upward at an angle. When the bottom edge of the glass clears the raised retainer bar, rest it onto the bar. -
Page 17: Top Side Cover Installation
TOP SIDE COVER INSTALL Once the effect glass is in position, you can install your top side covers. Identify the two top side covers. These will be labelled ‘Top Left’ and ‘Top Right’ . Apply X 2 magnets to each side cover, as shown below (Fig 1). -
Page 18: Front Glass Installation
GLASS INSTALLATION - FRONT GLASS First remove the bottom glass retainer bar by simply lifting out of place (Fig 1). Then you can remove the top retainer bar by unscrewing the hardware (Fig 2). Please note: Support must always be provided to the glass when removing the top retainer bar to prevent it falling forward and causing damage or injury. - Page 19 CONTINUED Then replace the top glass retainer bar and screw into place (Fig 4), and finally, replace the bottom glass retainer by slotting into place (Fig 5). Fig 4. Fig 5.
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Page 20: Mounting A Tv/Artwork
The decision to install a television above an Ortal fireplace is up to the discretion of the owner. Manufacturers may specify that their product should not be installed on, near or above a heat source. Ortal will not be held liable for any adverse effects on a TV, artwork or other equipment located near the Ortal fireplace. - Page 21 Recessed TV/Artwork When the TV is mounted on a wall that recesses over fireplace, the TV must be at least 8" from the top of the fireplace glass viewing area. This can be achieved in two ways, the first being to create a narrower top frame that sits back from the front of the fireplace (Fig 1).
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Page 22: Access Panel
ACCESS PANEL The inclusion of a small access panel is optional, but it is highly recommended as it allows for access to the fireplace’s power cord during servicing or fault-finding. The access panel can be any size, however to keep it discreet we advise around 5"... -
Page 24: Operation
OPERATION There are two ways to control all the features of your Ortal appliance - remote or App control. APP CONTROL REMOTE Our remote handset comes automatically paired and ready to operate straight out of the box. If you choose to control your... -
Page 25: Remote Control
REMOTE CONTROL 1. Remote Control/Handset Pairing Process: After turning on the fireplace with the rocker switch, there is a 60-second pairing window. This window begins after a beep, which occurs 15-20 seconds after the fireplace is switched on. After the first beep, press the ‘Flames Up/Down’... -
Page 26: App Setup
‘ON’ position. Open the Settings panel on your device and connect to the fireplaces’ wireless connection. Open the Ortal Electric Fireplace app on your The name of the units wi-fi will vary depending device. Note: If the app is unresponsive, please on the model. - Page 27 CONTINUED your-email@mail.com Open the settings panel on the app’s Home Scroll down to the ‘IoT Registration’ section and fill in Screen. your email address and create a password. Press ‘Save’ . Then select the grey wi-fi button. Home WiFi The pairing process between your device, the fireplace, Select your router from the drop down box, and enter your and your router will now take place.
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Page 28: Using The App
SCREEN NAVIGATION On the home page of the Ortal Electric Fireplace App you can see the name of your fireplace, the chosen temperature, and the actual temperature. On the right side you can turn the fireplace ON and OFF, and also turn the heater on and off. -
Page 29: Fireplace Overview
FIREPLACE OVERVIEW Select your Back to appliance homepage Swipeable Temperature gauge Target Temperature Turn fireplace ON/OFF Turn fireplace heater ON/OFF Go to Timer Go to Scene settings settings SCREEN NAVIGATION The fire overview screen allows you to access all the key features of your fireplace. From this page you can turn your heater ON/OFF and control temperature settings. -
Page 30: Scene Overview
SCENE OVERVIEW Back to Select your homepage appliance Choose your flame style Adjust brightness Customize Top light Adjust brightness Choose your ember bed style (Can also be Adjust brightness customized) Adjust intensity Go to Fire settings Go to Timer settings SCREEN NAVIGATION Press the Fire Pattern drop-down menu to access all available flame styles. - Page 31 CONTINUED Select your Back to appliance homepage Adjust volume Ambient mode ON/OFF Customize Ambient Light Adjust brightness Go to Fire settings Go to Timer settings SCREEN NAVIGATION Customers can adjust the volume of their appliance by swiping left or right, until the desired volume is achieved.
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Page 32: Timer Overview
TIMER OVERVIEW Back to homepage Fire timer Heater timer Add new time Go to Fire settings Go to Scene settings SCREEN NAVIGATION When you first open the timer screen it will look like this. From this screen you can add new timers to both your fire and your heater. - Page 33 CONTINUED Back to homepage Existing timer Turn existing timer ON/OFF Delete existing timer Set desired time Set desired days Save new timer Go to Fire settings Go to Scene settings SCREEN NAVIGATION Once you have set up a new timer, it will show as above. You can then toggle that particular timer ON/OFF using the swipe icon and delete the timer by pressing the trash icon.
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Page 34: Pairing With Amazon Alexa
CONNECTING TO AMAZON ALEXA Once your fireplace is installed, and switched on, Once your fireplace is installed, and switched on, Single press Skills & Games on the pop up list. Single press Skills & Games on the pop up list. download and open the Amazon Alexa app. - Page 35 CONTINUED Enter the log in details that you previously entered in the Enter the log in details that you previously entered in the After a few moments your account will be linked, once After a few moments your account will be linked, once app set up process (Page 27), and single press Log In.
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Page 36: Pairing With Google Assistant
CONNECTING TO GOOGLE ASSISTANT Once your fireplace is installed, and switched on, Once your fireplace is installed, and switched on, Single press Set up Device on the pop up list. Single press Set up Device on the pop up list. download and open the Google Home app. - Page 37 CONTINUED Type in Evonic Fires, single press search and then select Type in Evonic Fires, single press search and then select Once in the Evoflame log in page, enter the Once in the Evoflame log in page, enter the log in log in the Evonic Fires E-Smart icon.
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Page 38: Voice Control Commands
COMMANDS FOR AMAZON ALEXA When using Amazon Alexa or to control your appliance settings remember to substitute the words ‘the fire’ for whatever you have named your appliance. TURNING THE APPLIANCE ON AND OFF “Alexa, turn fire on. ” / “Alexa, turn the fire off. ” TURNING THE HEATER ON AND OFF “Alexa, set fire heater to auto. -
Page 39: Problems Connecting
PROBLEMS CONNECTING If you are having problems connecting your fireplace with your device and router please try the following steps to fix the issue.There are also some suggestions to help diagnose connection problems located within our troubleshooting guide located on page 51. •... -
Page 40: Log Setup - 60" Models
LOG SETUP - 60" MODELS LOG SETUP - 60" MODELS - LOG NUMBER & QUANTITIES w/pins Log # or Holes... - Page 41 LOG SETUP - 60" MODELS LOG SETUP - 60" MODELS - METHOD The setup method for the logs is simple. Logs 1 - 6 are fitted with a number of pins and holes (Fig 1), allowing them to be fit together in a uniform setup that matches the flame display. The fuel bed is also fitted with a series of holes that allow the pinned logs to sit firmly in place (Fig 2).
- Page 42 LOG SETUP - 60" MODELS LOG SETUP - 60" MODELS - METHOD...
- Page 43 LOG SETUP - 60" MODELS LOG SETUP - 60" MODELS - METHOD...
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Page 44: Log Setup - 74" Models
LOG SETUP - 74" MODELS LOG SETUP - 74" MODELS - LOG NUMBER & QUANTITIES w/pins Log # or Holes 1 WITH / 1 WITHOUT... - Page 45 LOG SETUP - 74" MODELS LOG SETUP - 74" MODELS - METHOD The setup method for the logs is simple. Logs 1 - 6 are fitted with a number of pins and holes (Fig 1), allowing them to be fit together in a uniform setup that matches the flame display. The fuel bed is also fitted with a series of holes that allow the pinned logs to sit firmly in place (Fig 2).
- Page 46 LOG SETUP - 74" MODELS LOG SETUP - 74" MODELS - METHOD...
- Page 47 LOG SETUP - 74" MODELS LOG SETUP - 74" MODELS - METHOD...
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Page 48: Setup Method
FUEL BED MEDIA QUANTITIES Clear Amber Wood Model Vermiculite Crystals Crystals Chippings 60" MODELS 74" MODELS SETUP METHOD Once the logs have been set up, you can then begin adding your fuel bed media. The below images are an example of how to apply the crystals, vermiculite and wood chippings. -
Page 49: Color Coding For International Wiring
COLOR CODING - INTERNATIONAL WIRING Single Phase Line 3-Phase Line (L1) 3-Phase Line (L2) 3-Phase Line (L3) Neutral Protective Ground / Earth (PG, PE) Use this color in case of a second hot (active). These colors are not required by the NEC, but have been adopted as local practice. -
Page 50: Troubleshooting Guide
TROUBLESHOOTING GUIDE FAULT POSSIBLE CAUSE SOLUTION Power cord has become Ensure the power cord has been disconnected. adequately plugged in. No power to appliance ON/OFF switch not turned to the Double check the position of the ON/OFF ON position. switch. Check fuse box. - Page 51 FAULT POSSIBLE CAUSE SOLUTION Fan unbalanced. Call customer service. Noisy heater Fan catching on housing while Call customer service. turning. Fan has come loose from cradle. Call customer service. Re-position the router if possible or Router may be too far away from install WiFi booster to improve signal unit.
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Page 52: Warranty
To make a warranty claim, evidence must be supplied to our service department in the form of pictures, videos, or both. Failure to supply evidence to support your warranty claim may invalidate or delay the claim. Any visit by an Ortal engineer will incur a service charge after the first year. -
Page 53: Maintenance
Ortal Heat Ltd total liability extends only to the purchase price paid for the goods, except where such a limitation is prohibited by statute. Ortal Heat Ltd, in the event of a warranty claim, reserves the right either to replace the goods in question or to refund the purchase price of the goods. - Page 54 NOTES ..............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
- Page 55 NOTES ..............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
- Page 56 Ortal USA 2152 Citygate Drive, Columbus, Ohio, 43219 T: (818) 238-7000 | F: (818) 678-0541 info@ortalheat.com | www.ortalheat.com...
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