A program stops responding
E
A solid blue screen appears
T
a proper shutdown (see page 35), press the power button until the computer
turns off. Press the power button again to restart the computer. The solid blue
screen appears because you were not able to perform a proper Windows
shutdown. ScanDisk automatically runs during the start-up process. Follow the
instructions on the screen.
Error messages appear
R
action. See the software documentation.
CD or DVD Problems
If you cannot play a CD, CD-RW, or DVD
NOTE:
Because of different worldwide file types, not all DVD titles work in all DVD drives.
High-speed CD drive vibration is normal and may cause noise. This noise does not indicate a
defect with the drive or the CD.
E
and click My Computer. In other operating systems, double-click My Computer.
If the drive is not listed, perform a full scan with your antivirus software to check
for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive. Insert a bootable disk and restart the computer. Verify that
the
84
Solving Problems
ND THE PROGRAM
Simultaneously press <Ctrl><Shift><Esc>.
1
Click the Applications tab, and then select the program that is no
2
longer responding.
Click End Task.
3
U R N T H E C O M P U T E R O F F
E V I E W
"E
R R O R
M
E S S A G E S
I N D O W S ® R E C O G N I Z E S T H E D R I V E
N S U R E T H A T
W
light is blinking, indicating normal operation.
— If the computer does not respond to a keystroke or
" — Look up the message and take the appropriate
®
— Click the Start button