Dell INSPIRON Inspiron 9100 Owner's Manual

Dell laptop user manual.
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Dell™ Inspiron™ 9100
Owner's Manual
Model PP09L
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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   Summary of Contents for Dell INSPIRON Inspiron 9100

  • Page 1

    Dell™ Inspiron™ 9100 Owner’s Manual Model PP09L w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...

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    Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; Bluetooth is a trademark owned by Bluetooth SIG and is used by Dell Inc. under license; EMC is a registered trademark of EMC Corporation.

  • Page 3: Table Of Contents

    Contents CAUTION: Safety Instructions SAFETY: General SAFETY: Power SAFETY: Battery SAFETY: Air Travel SAFETY: EMC Instructions When Using Your Computer SAFETY: Ergonomic Computing Habits SAFETY: When Working Inside Your Computer SAFETY: Protecting Against Electrostatic Discharge SAFETY: Battery Disposal Finding Information A Tour of Your Computer Front View .

  • Page 4: Table Of Contents

    ......Using a Battery Battery Performance Checking the Battery Charge Dell™ QuickSet Battery Meter Microsoft® Windows® Power Meter Charge Gauge Low-Battery Warning...

  • Page 5: Table Of Contents

    Using the Keyboard and Touch Pad Numeric Keypad ......Key Combinations .

  • Page 6: Table Of Contents

    Setting Up a Home and Office Network Connecting to a Network Adapter Network Setup Wizard Connecting to a Wireless Local Area Network Determining Your Network Type Connecting to a Wireless Network in Microsoft Configuring Security Settings (Optional) Solving Problems Error Messages .

  • Page 7: Table Of Contents

    Undoing the Last System Restore ......Using the Dell Diagnostics When to Use the Dell Diagnostics ® Reinstalling Microsoft Windows .

  • Page 8: Table Of Contents

    Viewing the System Setup Screens System Setup Screens Commonly Used Options Enabling the Infrared Sensor Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals Contacting Dell ......

  • Page 9: Caution: Safety Instructions, Safety: General

    CAUTION: Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. SAFETY: General • Do not attempt to service the computer yourself unless you are a trained service technician. Always follow installation instructions closely.

  • Page 10: Safety: Power, Safety: Battery

    SAFETY: Battery • Use only Dell™ battery modules that are approved for use with this computer. Use of other types may increase the risk of fire or explosion. •...

  • Page 11: Safety: Air Travel, Safety: Emc Instructions, When Using Your Computer

    Use shielded signal cables to ensure that you maintain the appropriate electromagnetic compatibility (EMC) classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell at its worldwide website at www.dell.com.

  • Page 12: Safety: Ergonomic Computing Habits, Safety: When Working Inside Your Computer

    Viewing the display or external monitor screen for extended periods of time may result in eye strain. For comfort and efficiency, observe the ergonomic guidelines in the Dell™ Inspiron™ Help file when setting up and using your computer. To access the help file, see page 16.

  • Page 13: Safety: Protecting Against Electrostatic Discharge, Safety: Battery Disposal

    SAFETY: Protecting Against Electrostatic Discharge Static electricity can harm electronic components inside your computer. To prevent static damage, discharge static electricity from your body before you touch any of your computer’s electronic components, such as a memory module. You can do so by touching any connector on the back panel of the computer. As you continue to work inside the computer, periodically touch any connector on the back panel of the computer to remove any static charge your body may have accumulated.

  • Page 14

    Safety Instructions...

  • Page 15: Finding Information

    What Are You Looking For? • How to access tutorials and other how-to information • How to get a copy of my invoice • How to extend my warranty • How to access Dell Support on my Microsoft ® Windows desktop (U.S. only) •...

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    Finding Information Find It Here Setup Diagram ® The Dell Inspiron Help File Click the Start button and click Help and Support. Click User and system guides and click User’s guides. Click Dell Inspiron Help. Service Tag and Microsoft Windows License These labels are located on your computer.

  • Page 17

    • Documentation for devices (such as a modem) • How to reinstall my operating system Find It Here Dell Support Website — support.dell.com The Dell Support website provides several online tools, including: • Solutions — Troubleshooting hints and tips, articles from technicians, and online courses •...

  • Page 18

    Finding Information...

  • Page 19: Front View

    D I S P L A Y L A T C H — Keeps the display closed. D I S P L A Y — For more information about your display, see the Dell Inspiron Help file. To access the help file, see page 16. display latch...

  • Page 20

    P O W E R B U T T O N — Press the power button to turn on the computer or to enter or exit a power management mode. NOTICE: To avoid losing data when you turn off your computer, shut down your computer through the Start menu instead of pressing the power button.

  • Page 21

    If the computer is connected to an electrical outlet, the • Solid green: The battery is charging. • Flashing green: The battery is almost fully charged. If the computer is running on a battery, the • Off: The battery is adequately charged (or the computer is turned off). •...

  • Page 22

    KEYBOARD STATUS LIGHTS The green lights located above the keyboard indicate the following: A Tour of Your Computer Turns on when the numeric keypad is enabled. Turns on when the uppercase letter function is enabled. Turns on when the scroll lock function is enabled.

  • Page 23: Left Side View

    — Supports one PC Card, such as a modem or network adapter. The computer ships with a plastic blank installed in the slot. For more information, see the Dell™ Inspiron™ Help file. To access the help file, see page 16.

  • Page 24

    AUDIO CONNECTORS S E C U R I T Y C A B L E S L O T — Lets you attach a commercially available antitheft device to the computer. For more information, see the instructions included with the device. NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot.

  • Page 25: Right Side View, Back View

    Right Side View security cable slot S E C U R I T Y C A B L E S L O T — Lets you attach a commercially available antitheft device to the computer. For more information, see the instructions included with the device. NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot.

  • Page 26

    (DVI) A Tour of Your Computer Connects an external VGA-compatible monitor. For more information, see the Dell Inspiron Help file. To access the help file, see page 16. Connect USB devices, such as a mouse, keyboard, or printer. You can also connect the optional floppy drive directly to a USB connector using the optional floppy-drive cable, as shown below.

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    POWERED CONNECTOR USB) Connects powered USB devices such as a Dell™ D/Bay, which is an external module bay that accommodates an optical drive, floppy drive, or second hard drive; also connects standard USB devices. A Tour of Your Computer...

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    A D A P T E R C O N N E C T O R The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned either on or off. CAUTION: The AC adapter works with electrical outlets worldwide.

  • Page 29: Bottom View

    Bottom View Mini PCI card cover hard drive fan 2 memory module cover I N I P C I C A R D C O V E R — Covers the compartment that contains the Mini PCI card. For more information, see page 106.

  • Page 30

    A Tour of Your Computer...

  • Page 31: Connecting To The Internet, Setting Up Your Internet Connection

    Setting Up Your Computer Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options: •...

  • Page 32: Transferring Information To A New Computer

    In the next window, click the appropriate option: • If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs). • If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually.

  • Page 33: Setting Up A Printer

    To copy data from the source computer: On the source computer, insert the Windows XP Operating System CD. On the Welcome to Microsoft Windows XP screen, click Perform additional tasks. Under What do you want to do?, click Transfer files and settings. On the Files and Settings Transfer Wizard welcome screen, click Next.

  • Page 34: Printer Cable, Connecting A Usb Printer, Power Protection Devices

    Printer Cable Your printer connects to your computer with a USB cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer box.

  • Page 35: Surge Protectors, Line Conditioners, Uninterruptible Power Supplies, Turning Off Your Computer

    As an alternative to turning off your computer, you can set your computer to enter standby or hibernate mode. For details, see the Dell Inspiron Help file. To access the help file, see page 16. Save and close any open files, exit any open programs, click the Start button, and then click Turn Off Computer.

  • Page 36

    Setting Up Your Computer...

  • Page 37: Ddr Memory And Processor Front-side Bus, Hyper-threading

    Optimizing Performance Your Dell™ Inspiron™ computer is equipped with the Intel ® support the Pentium 4 processor with Hyper-Threading (HT) technology to deliver the highest level of system performance. The Intel 865PE chipset is highly integrated; it provides dual-channel PC3200 memory interfaces and an 8X AGP graphics interface.

  • Page 38

    Optimizing Performance...

  • Page 39: Battery Performance

    Batteries for portable computers are covered only during the initial one-year period of the limited warranty for your computer. For more information about the Dell warranty for your computer, see "Limited Warranties" on page 149 or the separate paper warranty document that shipped with your computer For optimal computer performance and to help preserve BIOS settings, operate your Dell™...

  • Page 40: Checking The Battery Charge, Dell™ Quickset Battery Meter

    For more information about the Power Meter tab, see "Power Management" in the Dell Inspiron Help file. To access the help file, see If the computer is connected to an electrical outlet, a Using a Battery ®...

  • Page 41: Charge Gauge, Low-battery Warning, Charging The Battery

    A pop-up window warns you when the battery charge is approximately 90 percent depleted. For more information about low-battery alarms, see "Power Management" in the Dell Inspiron Help file. To access the help file, see page 16.

  • Page 42: Removing A Battery

    The battery is too hot to start charging if the Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature. Then connect the computer to an electrical outlet to continue charging the battery.

  • Page 43: Installing A Battery, Storing A Battery

    Installing a Battery Slide the battery into the bay at a 45-degree angle. Press the other side down until the latch release clicks. Storing a Battery Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage.

  • Page 44

    Using a Battery...

  • Page 45: About The Module Bay, Removing And Installing Devices While The Computer Is Turned Off

    You can install devices such as a floppy drive, CD drive, CD-RW drive, DVD drive, CD-RW/DVD drive, DVD+RW, or second hard drive in the module bay. Your Dell™ Inspiron™computer ships with a CD, DVD, or other optical drive installed in the module bay.

  • Page 46

    Pull the device out of the module bay. Push the new device into the bay until it clicks. Using the Module Bay module bay device device latch release...

  • Page 47: Removing And Installing Devices While The Computer Is Running

    Removing and Installing Devices While the Computer Is Running Before ejecting the device, double-click the Safely Remove Hardware icon on the taskbar, click the device you want to eject, and click Stop. NOTICE: To prevent damage to devices, store them in a safe, dry place when they are not installed in the computer.

  • Page 48

    Pull the device out of the module bay. Push the new device into the bay until it clicks. The operating system automatically recognizes the device. If necessary, enter your password to unlock your computer. Using the Module Bay module bay device device latch release...

  • Page 49: Numeric Keypad, Key Combinations, System Functions, Battery

    <Fn><F3> Displays the Dell™ QuickSet Battery Meter (see page 40) CD or DVD Tray <Fn><F10> Ejects the tray out of the drive if Dell QuickSet is installed light indicates that the keypad is active. Using the Keyboard and Touch Pad...

  • Page 50: Display Functions, Power Management, Speaker Functions

    Advanced tab in the Power Options Properties window. For instructions, see "Power Management" in the Dell Inspiron Help file. To access the help file, see page 16. Increases the volume of the integrated speakers and...

  • Page 51: Touch Pad

    ® ® Microsoft Windows Logo Key Functions Windows logo key and <m> Minimizes all open windows Windows logo key and Maximizes all windows <Shift><m> Windows logo key and <e> Runs Windows Explorer Windows logo key and <r> Opens the Run dialog box Windows logo key and <f>...

  • Page 52: Customizing The Touch Pad And Track Stick

    • To move the cursor, lightly slide your finger over the touch pad. • To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left touch-pad button. • To select and move (or drag) an object, position the cursor on the object and tap down-up-down on the touch pad.

  • Page 53: Changing The Track Stick Cap

    Changing the Track Stick Cap You can replace your track stick cap if it wears down from prolonged use. You can purchase additional caps by visiting the Dell website at www.dell.com. Pull the cap off the track stick. Align the new cap over the square track-stick post and gently press the cap down onto the post.

  • Page 54

    Using the Keyboard and Touch Pad...

  • Page 55: Using Cds And Dvds, Copying Cds And Dvds

    Using CDs, DVDs, and Other Multimedia Using CDs and DVDs For information about using CDs and DVDs in your computer, see the Dell Inspiron Help file. To access the help file, see page 16 Copying CDs and DVDs NOTE: Ensure that you follow all copyright laws when you create CDs or DVDs.

  • Page 56: Using Blank Cd-rs And Cd-rws, Helpful Tips

    Click Exact Copy. To copy the CD or DVD: • If you have one CD or DVD drive, ensure that the settings are correct and click Copy. The computer reads your source CD or DVD and copies it to a temporary folder on your computer hard drive.

  • Page 57: Connecting Your Computer To A Tv Or Audio Device

    Your computer has an S-video TV-out connector that, together with the TV/digital audio adapter cable (available from Dell), enables you to connect the computer to a TV and/or stereo audio device. The TV/digital audio adapter cable provides connectors for an S-video cable, a composite video cable, and an S/PDIF digital audio cable.

  • Page 58: S-video And Standard Audio

    S-Video and Standard Audio Turn off the computer and the TV and/or audio device that you want to connect. NOTE: You can connect an S-video cable directly to the S-video TV-out connector on the computer (without the TV/digital audio adapter cable) if your TV or audio device supports S-video but not S/PDIF digital audio.

  • Page 59: S-video And S/pdif Digital Audio

    Plug one end of the S-video cable in to the S-video input connector on the TV/digital audio adapter cable. Plug the other end of the S-video cable in to the S-video input connector on your TV. Plug the single-connector end of the audio cable in to the headphone connector on your computer.

  • Page 60

    Turn off the computer and the TV and/or audio device that you want to connect. Connect the TV/digital audio adapter cable to the S-video TV-out connector on your computer. Plug one end of the S-video cable in to the S-video input connector on the TV/digital audio adapter cable.

  • Page 61: Composite Video And Standard Audio

    Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer. See "Enabling the Display Settings for a TV" on page 65 to ensure that the computer recognizes and works properly with the TV. Composite Video and Standard Audio Turn off the computer and the TV and/or audio device that you want to connect.

  • Page 62: Composite Video And S/pdif Digital Audio

    Plug one end of the composite video cable in to the composite video-input connector on the TV/digital audio adapter cable. Plug the other end of the composite video cable in to the composite video-input connector on the TV. Plug the single-connector end of the audio cable in to the headphone connector on the computer.

  • Page 63

    Turn off the computer and the TV and/or audio device that you want to connect. Connect the TV/digital audio adapter cable to the S-video TV-out connector on the computer. Plug one end of the composite video cable in to the composite video-input connector on the TV/digital audio adapter cable.

  • Page 64: Enabling S/pdif Digital Audio

    Enabling S/PDIF Digital Audio If your computer has a DVD drive, you can enable Dolby Digital 5.1 audio for DVD playback. Double-click the CyberLink PowerDVD icon on the Microsoft Insert a DVD into the DVD drive. If the DVD begins playing, click the stop button. Click the properties (wrench) icon.

  • Page 65: Setting Up The Dolby Headphone, Enabling The Display Settings For A Tv

    Setting Up the Dolby Headphone NOTE: The Dolby headphone feature is available only if your computer has a DVD drive. Double-click the Cyberlink PowerDVD icon on the Windows desktop. Click the Properties icon Click the Dolby Headphone tab. Click Enable Dolby Headphone. NOTE: Icon labels may be visible only when you place the cursor over the icon.

  • Page 66

    Using CDs, DVDs, and Other Multimedia...

  • Page 67: Connecting To A Network Adapter, Network Setup Wizard

    Setting Up a Home and Office Network Connecting to a Network Adapter Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it. To connect a network cable: Connect the network cable to the network adapter connector on the back of your computer.

  • Page 68: Connecting To A Wireless Local Area Network, Determining Your Network Type

    A home network typically employs high-speed Internet access such as DSL or cable, and an access point or router. For additional assistance with setting up your wireless connection, go to support.dell.com and search for the keyword wireless setup. infrastructure network Setting Up a Home and Office Network ®...

  • Page 69

    Utilities CD (that came with your computer) in the "User’s Guides-Network User’s Guides" category. The user’s guide is also available on the Dell Support website at support.dell.com. Click the Start button, click Control Panel, and then click Switch to Classic View.

  • Page 70

    Click Add. The Wireless network properties window appears. NOTE: If you are using a WPA-protected network, and the Association tab does not give you the option to select WPA, download the WPA wireless security update from the Microsoft support site. Enter the name of your network in the Network name (SSID) field.

  • Page 71: Configuring Security Settings (optional)

    Connecting to a Network with Wi-Fi Protected Access (WPA) Security Requirements NOTE: Network security settings are unique to your network. Dell cannot provide this information. Connecting to a Network With Wired Equivalent Protocol (WEP) Security Requirements In the Preferred networks field, click the name of your wireless network.

  • Page 72

    From the Data encryption drop-down menu, select WEP. If the wireless network does not require a network key, such as a password, go to step 9. Click to uncheck the The key is provided for me automatically check box. Enter the WEP network key in the Network key field. Enter the WEP network key again in the Confirm network key field.

  • Page 73

    Connecting to a Network With Wi-Fi Protected Access (WPA) Security Requirements The following instructions are basic steps for connecting to a WPA network. If your network requires a user name, password, or domain settings, consult the setup instructions in the user’s guide for your wireless network card.

  • Page 74

    From the Data encryption drop-down menu, select your data encryption type. If your wireless network requires a key, enter it in the Network key field. NOTE: Your computer can take up to 1 minute to connect to the network. Click OK. Your network setup is complete.

  • Page 75: Error Messages

    — A floppy disk is in the floppy drive. X I T S O M E P R O G R A M S A N D T R Y — Contact Dell (see page 132). — The : \ / : * ?

  • Page 76: Video And Display Problems, If The Display Is Blank

    R E Q U I R E D open is missing an essential file. Remove and then reinstall the program. Click the Start button. Click Control Panel. Click Add or Remove Programs. Select the program you want to remove. Click Remove or Change/Remove and follow the prompts on the screen. See the program documentation for installation instructions.

  • Page 77: If The Display Is Difficult To Read

    — Search for the keyword standby in — If your computer is attached to an external — See the Dell Inspiron Help file for instructions on — Turn off nearby fans, fluorescent " — If an error message appears, see "Error Messages"...

  • Page 78: If Only Part Of The Display Is Readable, Scanner Problems, Hard Drive Problems

    Hard Drive Problems NOTE: For information on saving files to a floppy disk, see the Dell Inspiron Help file. To access the help file, see page 16. If you have problems with a hard drive L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N may prevent the operating system from starting.

  • Page 79: Pc Card Problems, External Keyboard Problems

    F Y O U H A V E P R O B L E M S W I T H A Contact Dell (see page 132). F Y O U H A V E P R O B L E M S W I T H A —...

  • Page 80: Power Problems

    Contact Dell (see page 132). Power Problems NOTE: See the Dell Inspiron Help file for information on standby mode. To access the help file, see page 16. H E C K T H E P O W E R L I G H T computer has power.

  • Page 81: Unexpected Characters

    — Turn off nearby fans, fluorescent R O P E R T I E S — See the Dell Inspiron Help file or search — If the computer power light turns on but — Press <Fn><Num Lk> to disable the —...

  • Page 82: Touch Pad Or Mouse Problems, Printer Problems

    Touch Pad or Mouse Problems HECK THE TOUCH PAD SETTINGS Click the Start button, click Control Panel, and then click Printers and Other Hardware. Click Mouse. Try adjusting the settings. H E C K T H E M O U S E C A B L E Disconnect the mouse cable and check it for damage.

  • Page 83: Network Problems, General Program Problems, A Program Crashes

    E R I F Y T H A T I N D O W S Click the Start button. Click Control Panel. Click Printers and Other Hardware. Click View installed printers or fax printers. If the printer model is listed, right-click the printer icon.

  • Page 84: A Program Stops Responding, A Solid Blue Screen Appears, Error Messages Appear

    A program stops responding ND THE PROGRAM Simultaneously press <Ctrl><Shift><Esc>. Click the Applications tab, and then select the program that is no longer responding. Click End Task. A solid blue screen appears U R N T H E C O M P U T E R O F F a proper shutdown (see page 35), press the power button until the computer turns off.

  • Page 85: If You Cannot Eject The Cd, Cd-rw, Or Dvd Drive Tray

    To access the Help and Support Center, see page 17. — Double-click the speaker icon in — See "Cleaning Your Computer" in the Dell I N D O W S B E F O R E W R I T I N G T O A C D - R W —...

  • Page 86: Sound And Speaker Problems, If You Have A Problem With Integrated Speakers

    H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E CD creation software. X I T A L L O T H E R O P E N P R O G R A M S writing to the CD-RW may alleviate the problem.

  • Page 87: E-mail, Modem, And Internet Problems

    D J U S T T H E I N D O W S V O L U M E C O N T R O L icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

  • Page 88

    Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware. Solving Problems —...

  • Page 89: Resolving Other Technical Problems, Drivers, What Is A Driver

    — If you cannot solve your problem using the Dell™ support website or e-mail service, call Dell for technical assistance (see page 132). See "Dell Technical Support Policy (U.S. Only)" on page 132 for a description of the hardware and software support provided by Dell.

  • Page 90: Identifying Drivers, Reinstalling Drivers And Utilities

    Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities CD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.

  • Page 91

    Using the Drivers and Utilities CD If using Device Driver Rollback or System Restore does not resolve the problem, then reinstall the driver from the Drivers and Utilities CD. Save and close any open files, and exit any open programs. Insert the Drivers and Utilities CD.

  • Page 92: Resolving Software And Hardware Incompatibilities

    Double-click the name of the device for which you are installing the driver. Click the Driver tab and click Update Driver. Click Install from a list or specific location (Advanced) and click Next. Click Browse and browse to the location to which you previously extracted the driver files. When the name of the appropriate driver appears, click Next.

  • Page 93: Creating A Restore Point, Restoring The Computer To An Earlier Operating State

    ® Using Microsoft Windows The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore.

  • Page 94: Undoing The Last System Restore, Using The Dell Diagnostics, When To Use The Dell Diagnostics

    Dell Diagnostics. The computer automatically runs the Pre-boot System Assessment. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities CD. Solving Problems...

  • Page 95

    If you cannot resolve the error condition, contact Dell (see "Contacting Dell" on page 132). NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.

  • Page 96: Before You Begin

    Configuration Parameters When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Reinstalling Microsoft Before You Begin If you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver, first try using Windows XP Device Driver Rollback (see page 90).

  • Page 97: Reinstalling Windows Xp

    The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so. NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your computer before you reinstall Windows XP.

  • Page 98

    When the Regional and Language Options screen appears, select the settings for your location and click Next. Enter your name and organization (optional) in the Personalize Your Software screen, and click Next. If you are reinstalling Windows XP Home Edition, at the What's your computer's name window, enter a name for your computer (or accept the name provided) and click Next.

  • Page 99: Recommended Tools, Before You Begin, Shutting Down Your Computer

    NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.

  • Page 100

    NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside the computer. Ensure that the work surface is flat and clean to prevent the computer cover from being scratched. Shut down the computer. Ensure that the computer and any attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, press and hold the power button for 4 seconds.

  • Page 101: Hard Drive

    Hard drives are extremely fragile; even a slight bump can damage the drive. NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. NOTE: You need the Operating System CD to install the Microsoft need the Drivers and Utilities CD for your computer to install the drivers and utilities on the new hard drive.

  • Page 102: Returning A Hard Drive To Dell

    "Reinstalling Drivers and Utilities" on page 90. Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive may be damaged in transit. Adding and Replacing Parts...

  • Page 103: Memory

    To avoid damaging the system board, you must remove the main battery before you begin working inside the computer. NOTE: Memory modules purchased from Dell are covered under your computer warranty. NOTE: This computer requires matched memory modules and therefore, it always has two identical memory modules.

  • Page 104

    If you are replacing a memory module, remove the existing module: Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. Remove the module from the connector at a 45-degree angle. NOTICE: Make sure that memory modules are installed in both connectors and that they are of the same capacity.

  • Page 105

    Ground yourself and install the new memory module: NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure. Align the notch in the module edge connector with the tab in the connector slot. Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place.

  • Page 106: Mini Pci Card

    Wireless LAN Mini PCI cards. Under no circumstances should you install such a device. Only trained Dell service personnel are authorized to install a 5-GHz Wireless LAN Mini PCI card. If you are removing and/or installing a 2.4-GHz (802.11b, 802.11b/g) Mini PCI card, follow the instructions noted below.

  • Page 107

    If a Mini PCI card is not already installed, go to step 5. If you are replacing a Mini PCI card, remove the existing card: Disconnect the antenna cables from the Mini PCI card. antenna cables Release the Mini PCI card by spreading the metal securing tabs until the card pops up slightly.

  • Page 108

    NOTICE: To avoid damaging the antenna cables or the Mini PCI card, never place the cables under the card. NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card. Align the Mini PCI card with the connector at a 45-degree angle, and press the Mini PCI card into the connector until it clicks.

  • Page 109: Subwoofer

    Subwoofer CAUTION: Before performing the following procedures, read the safety instructions at the front of this document (see page 9). NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer. If you ordered a subwoofer with your computer, it is already installed.

  • Page 110

    Insert the subwoofer into the compartment within the battery. battery Connect the cable to the subwoofer connector. Replace the battery in the battery bay (see page 43). Adding and Replacing Parts subwoofer cable subwoofer cable connector...

  • Page 111: Fans

    Fans CAUTION: Before you perform the following procedures, read and follow the safety instructions at the front of this document (see page 9). NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer. NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer.

  • Page 112

    Remove the screw on the fan and lift up the fan release lever. Use the fan release lever to lift the fan out of the computer. When replacing fan 2, press down on the fan surface labeled "Press here" to securely seat the fan in place.

  • Page 113: Hinge Covers

    captive screws (2) Hinge Covers CAUTION: Before you perform the following procedures, read and follow the safety instructions at the front of this document (see page 9). NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer.

  • Page 114

    left hinge cover Remove the center hinge cover: Close the display. Facing the front of the computer, press in on the two hinge cover snaps and pull them up slightly to disengage them. hinge cover snaps (2) Open the display all the way (180 degrees) so that it lies flat against your work surface. NOTICE: To avoid damaging the cover, do not lift the center hinge cover on both sides simultaneously.

  • Page 115: Display

    Lift the center hinge cover on the right side first just enough to access the flex-cable connector. Using the pull-tab, disconnect the center-hinge-cover flex cable from the system board connector. system board connector Display CAUTION: Before you perform the following procedures, read and follow the safety instructions at the front of this document (see page 9).

  • Page 116

    Follow the procedures in "Before You Begin" (see page 99). Turn the computer over and remove the four screws (two on each side) labeled "D" on the bottom of the computer. Turn the computer right-side up. Remove the left, right, and center hinge covers (see page 113). display display cable Disconnect the antennae cables (pull to separate the connectors).

  • Page 117

    Lift the display out of the computer at a 90-degree angle. display When you replace the display, ensure that the ribbon tape around the display cable is securely tucked underneath the two tabs. tabs (2) display ribbon tape Adding and Replacing Parts...

  • Page 118: Keyboard

    Also, ensure that the antenna cables are not twisted and that they are lying flat in the antenna cable clip. display antenna cables (2) Keyboard CAUTION: Before you perform the following procedures, read and follow the safety instructions at the front of this document (see page 9).

  • Page 119

    Remove the keyboard: Remove the two screws across the top of the keyboard. NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Be careful when removing and handling the keyboard. Lift up the keyboard and slide it forward. Hold the keyboard up and slightly forward to allow access to the keyboard connector.

  • Page 120: Reserve Battery

    Reserve Battery CAUTION: Before you perform the following procedures, read and follow the safety instructions at the front of this document (see page 9). NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as the back panel) on the computer. NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer.

  • Page 121: Card With Bluetooth ® Wireless Technology

    Card with Bluetooth CAUTION: Before you perform the following procedures, read and follow the safety instructions at the front of this document (see page 9). NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as the back panel) on the computer.

  • Page 122

    Adding and Replacing Parts...

  • Page 123: Specifications

    Appendix Specifications Processor Processor type External bus frequency System Information System chipset Data bus width DRAM bus width Processor address bus width Flash EPROM Graphics bus PCI bus PC Card CardBus controller PC Card connector Cards supported PC Card connector size Data width (maximum) ®...

  • Page 124

    Memory Memory module connector Memory module capacities Memory type Memory configuration support Minimum memory Maximum memory Ports and Connectors Video Digital-video interface (DVI-I) Audio D/Bay (powered USB) connector IEEE 1394 Infrared S-video TV-out Mini PCI Modem Network adapter Communications Modem: Type Controller Interface...

  • Page 125

    Communications (continued) Network adapter Wireless Video Video type Data bus Video controller Video memory LCD interface TV support Audio Audio type Audio controller Stereo conversion Interfaces: Internal External Speaker Internal speaker amplifier Volume controls Display Type (active-matrix TFT) Dimensions: Height Width 10/100 Ethernet LAN on system board internal Mini PCI Wi-Fi wireless support;...

  • Page 126

    Display (continued) Diagonal Maximum resolutions Response time (typical) Refresh rate Operating angle Viewing angles: Horizontal Vertical Pixel pitch Power Consumption: Panel with backlight (typical) Controls Keyboard Number of keys Layout Touch Pad X/Y position resolution (graphics table mode) Size: Width Height Appendix 391.2 mm (15.4 inches)

  • Page 127

    Track Stick X/Y position resolution (graphics table mode) Size Battery Type Dimensions: Depth Height Width Weight Voltage Charge time (approximate) Computer on Computer off Operating time Life span (approximate) Temperature range: Operating Storage AC Adapter Input voltage Input current (maximum) Input frequency Output current 250 count/sec @ 100 gf...

  • Page 128

    AC Adapter (continued) Output power Rated output voltage Dimensions: Height Width Depth Weight (with cables) Temperature range: Operating Storage Physical Height Width Depth Weight: With combo drive With DVD drive Environmental Temperature range: Operating Storage Relative humidity (maximum): Operating Storage Maximum vibration (using a random-vibration spectrum that simulates user environment):...

  • Page 129: Using The System Setup Program, Overview, Viewing The System Setup Screens

    System security and hard-drive password settings NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the system setup settings. Certain changes might make your computer work incorrectly. Viewing the System Setup Screens Turn on (or restart) your computer.

  • Page 130: System Setup Screens, Commonly Used Options

    System Setup Screens NOTE: For information about a specific item on a system setup screen, highlight the item and see the Help area on the screen. On each screen, the system setup options are listed at the left. To the right of each option is the setting or value for that option.

  • Page 131: Enabling The Infrared Sensor

    Performing a One-Time Boot You can set a one-time-only boot sequence without entering system setup. (You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.) Shut down the computer through the Start menu.

  • Page 132: Dell Technical Support Policy (u.s. Only), Definition Of "dell-installed" Software And Peripherals

    Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com.

  • Page 133

    When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator. Country (City) International Access Code...

  • Page 134

    Country (City) International Access Code Country Code City Code Bahamas General Support Barbados General Support Belgium (Brussels) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.com Country Code: 32 E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/ City Code: 2 Technical Support Customer Care...

  • Page 135

    Country (City) International Access Code Country Code City Code Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) TechFax Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)

  • Page 136

    Country (City) International Access Code Country Code City Code China (Xiamen) Tech Support website: support.dell.com.cn Country Code: 86 Tech Support E-mail: cn_support@dell.com City Code: 592 Tech Support Fax Technical Support (Dimension™ and Inspiron™) Technical Support (OptiPlex™, Latitude™, and Dell Precision™)

  • Page 137

    Country (City) International Access Code Country Code City Code Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support City Code: 2 Customer Care TechFax Switchboard Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): den_nbk_support@dell.com...

  • Page 138

    Country (City) International Access Code Country Code City Code Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fin_support@dell.com Country Code: 358 E-mail Support (servers): Nordic_support@dell.com City Code: 9 Technical Support Technical Support Fax Relational Customer Care Home/Small Business Customer Care...

  • Page 139

    Country (City) International Access Code Country Code City Code Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.com Country Code: 49 Technical Support City Code: 6103 Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care...

  • Page 140

    International Access Code Country Code City Code India Technical Support Sales Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support City Code: 1 U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K.

  • Page 141

    Technical Support (Dimension™ and Inspiron™) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (Axim™) Technical Support outside of Japan (Axim) Faxbox Service...

  • Page 142

    Switchboard (Brussels, Belgium) Macao Technical Support Country Code: 853 Customer Service (Penang, Malaysia) Transaction Sales Malaysia (Penang) Technical Support (Dell Precision, OptiPlex, and Latitude) International Access Code: 00 Technical Support (Dimension and Inspiron) Country Code: 60 Customer Service City Code: 4...

  • Page 143

    Home/Small Business Sales Relational Sales Home/Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Home and Small Business Government and Business Sales Nicaragua...

  • Page 144

    Country (City) International Access Code Country Code City Code Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): Country Code: 47 nor_nbk_support@dell.com E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care...

  • Page 145

    Singapore (Singapore) Technical Support International Access Code: 005 Customer Service (Penang, Malaysia) Country Code: 65 Transaction Sales Corporate Sales South Africa (Johannesburg) Website: support.euro.dell.com International Access Code: E-mail: dell_za_support@dell.com 09/091 Technical Support Country Code: 27 Customer Care City Code: 11...

  • Page 146

    International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...

  • Page 147

    Country Code City Code Turks and Caicos Islands General Support U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct/PAD and general)

  • Page 148

    Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...

  • Page 149: Limited Warranties, Limited Warranty For Dell-branded Hardware Products (u.s. Only)

    Limited Warranties Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following sections describe the limited warranties for the U.S., the limited warranties for Canada, the manufacturer guarantee for Latin America and...

  • Page 150

    The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.

  • Page 151

    We are not responsible for lost or corrupted data. What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.

  • Page 152: Limited Warranty Terms For Dell-branded Hardware Products (canada Only)

    Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to Dell's website: •...

  • Page 153

    What do I do if I need warranty service? Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available.

  • Page 154

    What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by calling Customer Care at 1-800-847-4096.

  • Page 155: Dell Software And Peripherals (canada Only)

    While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today.

  • Page 156

    Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.

  • Page 157

    ® Intel Warranty Statement for Pentium (U.S. and Canada Only) Limited Warranty ® Intel warrants that its family of Pentium and Celeron conform to Intel’s publicly available specifications for a period of three (3) years after the date the Pentium or Celeron processor was purchased (whether purchased separately or as part of a computer system).

  • Page 158

    ® ® Intel Pentium and Celeron Processors are backed by a three-year limited warranty. Please refer to the reverse side of this card for complete warranty details. Intel’s Commitment to Quality Intel is committed to producing the highest quality processors available. That’s why we have hundreds of people dedicated to continuously improve our design, manufacturing, and testing technology.

  • Page 159: Index

    56 how to copy a CD, 55 crashes, 83 Dell contacting, 132 online support site, 17 Dell Diagnostics, 94 Dell support policy, 132 Device Driver Rollback, 90 device latch release description, 23 system view, 23 device status lights description, 20...

  • Page 160

    USB connector, 26 fixing problems, 78 See module bay hard drive description, 29 fixing problems, 78 replacing, 101 returning to Dell, 102 system view, 29 hardware conflicts, 92 Hardware Troubleshooter, 92 Help and Support Center, 17 Index hinge cover...

  • Page 161

    21 specifications, system, 123 spyware, 88 subwoofer description, 29 installing, 109 system view, 29 support contacting Dell, 132 S-video TV-out connector description, 25 system view, 25 system performance Hyper-Threading, 37 memory and front-side bus, 37 System Restore, 93...

  • Page 162

    troubleshooting(continued) Device Driver Rollback, 90 display problems, 76 DVD problems, 84 external keyboard problems, 79 hard drive problems, 78 hardware and software conflicts, 92 Hardware Troubleshooter, 92 Help and Support Center, 17 mouse problems, 82 network problems, 83 PC Card problems, 79 power problems, 80 printer problems, 82 program crash, 83...

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