The Computer Does Not Start Up; A Program Stops Responding; A Program Crashes Repeatedly; Other Software Problems - Dell Adamo XPS Service Manual

The computer does not start up

Ensure that the AC adapter cable is firmly connected to the computer and to the electrical outlet.
The computer stops responding or a solid blue screen appears
CAUTION: You may lose data if you are unable to perform an operating system shutdown.
Turn the computer off —
If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds
(until the computer turns off), and then restart your computer.

A program stops responding

End the program —
1. Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager, and click the Applications tab.
2. Click to select the program that is no longer responding, and click End Task.

A program crashes repeatedly

NOTE: Most software includes installation instructions in its documentation or on a CD or DVD.
Check the software documentation —
Try to repair the program. If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Microsoft® Windows® operating system
Run the Program Compatibility Wizard —
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows 7 operating system environments.
1. Click Start.
2. In the search box, type Use an older program with this version of Windows and press <Enter>.
3. Follow the instructions on the Program Compatibility wizard.

Other software problems

Check the software documentation or contact the software manufacturer for troubleshooting information —
Ensure that the program is compatible with the operating system installed on your computer.
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Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
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Ensure that the program is installed and configured properly.
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Verify that the device drivers do not conflict with the program.
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If necessary, uninstall and then reinstall the program.
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Back up your files immediately.
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Use a virus-scanning program to check the hard drive.
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Save and close any open files or programs and shut down your computer through the Start menu.
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