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HandyTrac Primary Touch Key Control Installation And Operation Manual

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System
System
Installation
Installation
& &
Operation
Operation
Guide
Guide
HARDWARE INSTALLATION
New System Setup...........................................................
Customer Supplied Hardware...................................
Cabinet Mounting & Alignment ...............................
Mounting System ............................................................
Key Panels ..........................................................................
POWER AND NETWORK SET UP
System Power ..................................................................
Handytrac.com
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© HandyTrac Systems. All Rights Reserved.
HandyTrac Primary Touch
Key Control System
INITIAL SETUP
Website Access ..............................................................
The Key Map ....................................................................
Adding & Removing Badges ...................................
SYSTEM USAGE
Pulling a Key ....................................................................
Returning a Key ..............................................................
Changing Apt/Unit# ....................................................
Editing Key Tags .............................................................
Website Features ..........................................................
Vendor Key Receipts ...................................................
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service@handytrac.com

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Summary of Contents for HandyTrac Primary Touch Key Control

  • Page 1: Table Of Contents

    Pulling a Key ..............POWER AND NETWORK SET UP System Power ..............Returning a Key .............. Changing Apt/Unit# ............ Connecting Using Wireless Connection ....Editing Key Tags ............. Website Features ............Vendor Key Receipts ........... Handytrac.com © HandyTrac Systems. All Rights Reserved. service@handytrac.com...

  • Page 2: New System Setup

    Touch Key Control System! If you have any questions regarding this process, please contact a HandyTrac technician at 888-458-9994 or email service@handytrac.com. Scan the QR code to see a video walk-through of a HandyTrac system installation. Your system includes: Primary Touch System...

  • Page 3: Customer Supplied Hardware

    2. Level 3. Phillips head screwdriver Internet Connection Required • Primary Touch includes Certified Wi-Fi Dual Band 2.4Ghz/5Ghz, 802.11 a/b/g/n/ac Please note: The HandyTrac system does not support on system vpn connection configuration or captive portal terms and conditions acceptance.

  • Page 4: Cabinet Mounting & Alignment

    3. Insert key panels in the cabinet. inside the cabinet. Mount the Cabinet 1. HandyTrac recommends mounting the cabinet 44” off the ground. 2. We strongly recommend attaching the cabinet to a stud. Align at least one (1) stud with one of the six (6) drilled mounting holes at the top of the cabinet.
  • Page 5 HandyTrac Touch User Guide Mount the HandyTrac Primary Touch 1. Hold the Primary Touch keypad flush against the side of the cabinet. The Electronic Lock port on the side of the cabinet must be aligned with the electronic lock cable from the keypad.

  • Page 6: Key Panels

    Do not remove the tags from the hooks. 1. Plug the HandyTrac Primary Touch power cable into a UPS Battery Backup. Be sure the HandyTrac Touch System is NOTE: Your warranty will be voided if connected to a plug that includes both a UPS battery backup is not installed.

  • Page 7: Wireless Network

    HandyTrac Touch User Guide Wireless Network 1. On first start, “No Network” will show on the display. Tap on “OK” to dismiss it to display the Time and Date. 2. Once the system is at the main Time and Date screen, scan the Master...
  • Page 8 HandyTrac Touch User Guide 4. Tap “Administration” in the top right- 5. Tap the “System Settings” icon. hand corner of the touch screen. 6. Select “Network & Internet” from the 7. Select “Wi-Fi” from the network settings list. options. 8. Make sure Wi-Fi is toggled “On,” then 9.

  • Page 9: Website Access

    Overview of Next Steps System Test Checklist To test, log in to the HandyTrac keypad and 1. Confirm all checklist steps request a key out using the Master Badge. 2. Match up keytags and keys (pg.

  • Page 10: The Key Map

    The key map should only be used in emergency situations where you cannot use the HandyTrac system, such as complete power loss. The key map depicted on this page is provided only as an example. Your key map will differ.

  • Page 11: Adding & Removing Badges

    Master Access. Master Access allows editing units, tags. 5. Choose a language that is displayed to the employee when they sign in to the HandyTrac keypad. Once done, save the new employee. 6. Once all your employees are added on the...
  • Page 12 HandyTrac Touch User Guide Using the HandyTrac Touch System The HandyTrac Touch system must be at the default Time and Date screen for an employee to gain access. Scan your badge and type in your PIN. You must be signed in to the system to pull or return any key.

  • Page 13: Pulling A Key

    HandyTrac Touch User Guide Pulling a Key 1. Tap the “Pull Key” icon 2. Tap an Activity Code. Choosing an appropriate Activity makes your audit trail more accurate. 3. Tap the unit from the list. You can use 4. The system will electronically pop open...
  • Page 14 HandyTrac Touch User Guide Notes on Pulling Keys If the Apartment/Unit# you are looking If you are requesting multiple keys for for is “grayed out”, it has already been different purposes, you can change the requested out or it is restricted. Tapping the activity code by tapping the current activity unit will provide additional information.

  • Page 15: Returning A Key

    HandyTrac Touch User Guide Returning a Key 1. Log in to the HandyTrac system. 4. Place the keytag on the assigned hook. 2. Tap on Return Key. Scan all keys in one after the other. 3. Scan the keytag. 5. Close the cabinet door.
  • Page 16 HandyTrac Touch User Guide Using Building Pull 1. Log in to the Handytrac system and 2. Select the Activity that will be select the Building Pull icon. performed for the Building Pull. 4. Remove the key for the unit and scan 3.

  • Page 17: Administration Menu

    User Guide Work Order Key Pull Work order numbers can be entered directly instead of selecting an Activity. 1. Log in to the HandyTrac system. 3. Type the work order number and tap OK. 2. Tap the “Work Order” icon.

  • Page 18: Changing Apt/Unit

    2. Replace the keytag as detailed on the following page, if required. If you need to add keys beyond what is currently in your system, it may be possible to add additional hooks to the system with a System Expansion. Contact HandyTrac Service if you require a System Expansion.

  • Page 19: Editing Key Tags

    HandyTrac Touch User Guide Editing Key Tags (Master access is required) 1. Under the Administration Menu, tap on 2. You have the option to change a tag based on the Unit OR Tag Number. “Edit Key Tags.” Change Tags By Unit 3.
  • Page 20 HandyTrac Touch User Guide On System Reports 1. The Keys Out Report is available to all employees when they log in to the HandyTrac Touch system. 2. The Transactions Report is available to those with Master Access.

  • Page 21: Website Features

    User Guide Website Features After signing in to the HandyTrac website with your credentials, you can manage all aspects of your system including reports, alerts, and employees. 1. The customer number for the property is always available when logged in if you need to reference it when contacting support or placing a supplies order.
  • Page 22 User Guide Reports The HandyTrac system includes many reports to help you manage your system. 1. Keys Out Report - Displays the list of keys that are currently out of the system. The Keys Out report is a real-time report only. There is no date range search option. This report is also available on the HandyTrac Primary Touch system.
  • Page 23 HandyTrac Touch User Guide Alerts 1. Active Alerts - Currently active alerts will always be displayed at the top of the page. 2. Property Notification Emails - Allows you to configure recipients and times of emails. Keys Out emails can be sent up to twice per day to multiple recipients.
  • Page 24 Service The Service section includes support materials such as video tutorials, written how-to guides, and a digital copy of the most up to date HandyTrac Primary Touch User Guide. Supplies You can place Supplies orders directly on the website if you need additional keytags,...
  • Page 25 1. The property’s current information such as management, ownership, billing, etc. is listed here. If this information needs to be updated, please email service@handytrac.com. 2. The Actions panel is where you can find many of the editable options and settings to better help you manage your system efficiently.

  • Page 26: Vendor Key Receipts

    A Key Receipt can be created for any key that is currently on your Keys Out Report. This information will be added to the existing key transaction. 1. Once signed on to handytrac.com with your login credentials, click the “New Key Receipt” button on the Keys Out report on your dashboard.
  • Page 27 User Guide Requirements, Basic Maintenance, and Upkeep Checks • The HandyTrac system must be operated in an indoor environment and utilize a functioning Uninterruptible Power Supply (UPS). The HandyTrac system must be connected to the “Surge+Battery” power plug. For reference, a 600 VA UPS will provide ~2.5 hours of backup power.

  • Page 28: Need Some Help

    8:30AM - 6:30PM Eastern Phone: 678-990-2305 24/7 Emergency Callbacks The HandyTrac website and system is routinely updated with new features and improvements. To find the most up to date version of this manual, scan the QR code with your smartphone or visit: handytrac.com/guides/HT-Primary-Touch-Guide.pdf...