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System
System
Installation
Installation
& &
Operation
Operation
Guide
Guide
HARDWARE INSTALLATION
New System Setup...........................................................
Customer Supplied Hardware...................................
Cabinet Mounting & Alignment ...............................
Mounting System ............................................................
Double Cabinet Setup ..................................................
Key Panels ..........................................................................
POWER AND NETWORK SET UP
System Power ..................................................................
Establishing Communications ..................................
Connecting Using Wireless Connection ..............
Handytrac.com
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© HandyTrac Systems. All Rights Reserved.
Key Control System
INITIAL SETUP
Website Access ..............................................................
The Key Map ....................................................................
Adding & Removing Badges ...................................
Programming Fingerprints .......................................
SYSTEM USAGE
Pulling a Key ....................................................................
Returning a Key ..............................................................
Changing Apt/Unit# ....................................................
Editing Key Tags .............................................................
Website Features ..........................................................
Vendor Key Receipts ...................................................
HandyTrac Touch
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service@handytrac.com
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Table of Contents
Related Manuals for HandyTrac Touch
Summary of Contents for HandyTrac Touch
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Page 1: Table Of Contents
POWER AND NETWORK SET UP Returning a Key .............. System Power ..............Changing Apt/Unit# ............ Establishing Communications ........Editing Key Tags ............. Connecting Using Wireless Connection ....Website Features ............Vendor Key Receipts ........... Handytrac.com © HandyTrac Systems. All Rights Reserved. service@handytrac.com... -
Page 2: New System Setup
HandyTrac Touch User Guide New System Setup Congratulations on the purchase of your new HandyTrac Touch Key Control System! This guide includes installation and usage information for both the HandyTrac Touch Premium and HandyTrac Touch Standard Key Control systems. If you have any questions regarding this process, please contact a HandyTrac technician at 888-458-9994 or email service@handytrac.com. -
Page 3: Customer Supplied Hardware
HandyTrac Touch User Guide Customer Supplied Hardware 1. Uninterruptible Power Supply (UPS) - Minimum rating of 450VA. Required as part system warranty. Provides surge protection and backup battery power. 2. Mounting fasteners - Minimum 50 lbs load capacity for masonry, drywall, wood or metal studs. -
Page 4: Cabinet Mounting & Alignment
Familiarize yourself with these steps before you get started. The basic installation order is as follows: 1. Mount the cabinet on the wall. 2. Mount the HandyTrac Touch system keypad on the Do not place the wall beside the cabinet. - Page 5 HandyTrac Touch User Guide Mount the HandyTrac Touch 1. Hold the Touch keypad flush against the side of the cabinet. The Electronic Lock port on the side of the cabinet must be aligned with the electronic lock cables from the keypad.
- Page 6 Mount the second cabinet the same as the first and feed the cables from the control box through the spacer. Connect the wiring the same as the first cabinet and clip down wires. HandyTrac recommends a “left-to-right” hardware mounting process.
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Page 7: Key Panels
2. Larger systems (over 800 hooks) will contain additional labeling on the packaging to indicate which panels belong with each touchpad. 3. If you are unsure which panels belong in which cabinet, please contact HandyTrac Support at 888-458-9994. -
Page 8: System Power
System Power Power Switch UPS Battery Backup (Customer Supplied) 1. Plug the HandyTrac Touch power cable into a UPS Battery Backup. Be sure the HandyTrac Touch System is connected to a plug that includes both Battery Backup and Surge Protection. -
Page 9: Establishing Communications
HandyTrac Touch User Guide Establishing Communications The HandyTrac Touch system supports both wired and WiFi network connections. Only one connection type is needed for communication. Option 1: Wired Connection Ethernet Network Port 1. An ethernet network cable can be connected... -
Page 10: Connecting Using Wireless Connection
HandyTrac Touch User Guide Option 2: Wireless Network 1. If you have the “No Network” popup on the display, tap on “OK” to dismiss it to display the Time and Date screen. 2. Once the system is at the main Time... - Page 11 User Guide 4. Tap “Administration” in the top right- 5. Tap the “System Settings” icon. hand corner of the touch screen. 6. Select “Wi-Fi” from the settings list. 7. Select your network and enter your (make sure Wi-Fi is toggled on) password when prompted.
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Page 12: Website Access
Overview of Next Steps System Test Checklist To test, log in to the HandyTrac keypad and 1. Confirm all checklist steps request a key out using the Master Badge. 2. Match up keytags and keys (pg. -
Page 13: The Key Map
The key map should only be used in emergency situations where you cannot use the HandyTrac system, such as complete power loss. The key map depicted on this page is provided only as an example. Your key map will differ. -
Page 14: Adding & Removing Badges
Master Access. Master Access allows editing units, tags, and fingerprints. 5. Choose a language that is displayed to the employee when they sign in to the HandyTrac keypad. Once done, save the new employee. 6. Once all your employees are added on the... -
Page 15: Programming Fingerprints
User Guide Adding Fingerprints for Employees (Touch Premium system only. Master Access is required. Firmware v2.20+ is depicted in this guide.) Employees must be added on the website first. Once they are added to your Active Employees list, you can add their fingerprint to their profile. - Page 16 Notes: • It is recommend you test your fingerprint access by logging out of the HandyTrac system and signing back in by placing your finger on the reader. • Badges and PINs can still be used in the event a finger is cut or no longer reads properly.
- Page 17 HandyTrac Touch User Guide Using the HandyTrac Touch System The HandyTrac Touch system must be at the default Time and Date screen for an employee to gain access. HandyTrac Touch Premium HandyTrac Touch Standard Use the biometric fingerprint reader OR scan your badge and type in your PIN.
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Page 18: Pulling A Key
HandyTrac Touch User Guide Pulling a Key 1. Tap the “Pull Key” icon 2. Tap an Activity Code. Choosing an appropriate Activity makes your audit trail more accurate. 3. Tap the unit from the list. You can use 4. The system will electronically pop open... - Page 19 HandyTrac Touch User Guide Pulling a Key: Notes If the Apartment/Unit# you are looking If you are requesting multiple keys for for is “grayed-out”, it has already been different purposes, you can change the requested out or it is restricted. Tapping the activity code by tapping the current activity unit will provide additional information.
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Page 20: Returning A Key
HandyTrac Touch User Guide Returning a Key 1. Log in to the HandyTrac system. 4. Place the keytag on the hook the system 2. Tap on Return Key. assigns. Scan all keys in one after the 3. Scan the keytag. - Page 21 (page 18) Touch Premium Only - Work orders can be entered via 3rd party software integration. Contact HandyTrac Service to see if the Touch Premium system is compatible with your 3rd party work order software. 1. If a work order number has been 2.
- Page 22 HandyTrac Touch User Guide Using Building Pull 1. Log in to the Handytrac system and 2. Select the Activity that will be select the Building Pull icon. performed for the Building Pull. 3. Select a building from the list. The 4.
- Page 23 1. Sign in to the HandyTrac system. 2. Tap Administration in the top right. Fingerprint Setup is only available on HandyTrac Touch Premium systems. The Administration Menu includes a number of system functions and advanced settings. You can turn the Door Alarm on or off and change the System Volume directly in the...
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Page 24: Changing Apt/Unit
2. Replace the keytag as detailed on the following page, if required. If you need to add keys beyond what is currently in your system, it is possible to add additional hooks to the system by purchasing a System Expansion. Contact HandyTrac Service if you require a System Expansion. -
Page 25: Editing Key Tags
HandyTrac Touch User Guide Editing Key Tags (Master access is required) 1. Under the Administration Menu, tap on 2. You have the option to change a tag based on the Unit OR Tag Number. “Edit Key Tags.” Change Tags By Unit 3. - Page 26 HandyTrac Touch User Guide On System Reports 1. The Keys Out Report is available to all employees when they log in to the HandyTrac Touch system. 2. The Transactions Report is available to those with Master Access.
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Page 27: Website Features
User Guide Website Features After signing in to the HandyTrac website with your credentials, you can manage all aspects of your system including reports, alerts, and employees. 1. The customer number for the property is always available when logged in if you need to reference it when contacting support or placing a supplies order. - Page 28 User Guide Reports The HandyTrac system includes many reports to help you manage your system. 1. Keys Out Report - Displays the list of keys that are currently out of the system. The Keys Out report is a real-time report only. There is no date range search option. This report is also available on the HandyTrac Touch system.
- Page 29 3. Door Alarm Emails - Allows email notifications when door is opened or left open without a valid login to the HandyTrac Touch system. (HandyTrac Touch Premium only) 4. Property Alert Settings - Allows configuration of alerts to display on your Home page.
- Page 30 Service The Service section includes support materials such as how-to guides and a digital copy of the most up to date HandyTrac Touch User Guide. Supplies You can place Supplies orders directly on the website if you need additional keytags,...
- Page 31 1. The property’s current information such as management, ownership, billing, etc. is listed here. If this information needs to be updated, please email service@handytrac.com. 2. The Actions panel is where you can find many of the editable options and settings to better help you manage your system efficiently.
- Page 32 In addition to important items such as Key Maps and Employee Badges, the Actions panel includes the following advanced options: Editable Activity Codes Employee restrictions for specific units (HandyTrac Touch Premium only) Unit Notes that display when a key is Resident Email notifications when keys are requested on the system...
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Page 33: Vendor Key Receipts
HandyTrac Touch User Guide Key Receipts and Vendor Key Requests Keys Receipts allow additional vendor information to be appended to your standard key transactions. A Key Receipt can be created for any key that is currently on your Keys Out Report. This information will be added to the existing key transaction. - Page 34 You can configure advanced network options such as Proxy and Static IP settings. • HandyTrac recommends DHCP IP address reservation on the network rather than manually setting static IP information. • Do not modify advanced options unless directed to by your helpdesk or internal IT.
- Page 35 HandyTrac Touch User Guide Basic Maintenance and Upkeep Checks The HandyTrac system must be operated in an indoor environment and utilize a functioning Uninterruptible Power Supply (UPS). The HandyTrac system must be connected to the “Surge+Battery” power plug. The system must be installed and operated in a room reasonably free of dust and air particles;...
- Page 36 8:30AM - 6:30PM Eastern Phone: 678-990-2305 Fax: 678-990-2311 The HandyTrac website and system is routinely updated with new features and improvements. To find the most up to date version of this manual, scan the QR code with your smartphone or visit: www.handytrac.com/guides/HT-Touch-Guide.pdf...