Saturday 8am-4pm CST US-Based Customer Support from Trained Professionals Email Us Chat with Live Agent Give Us a Call help@vivo-us.com www.vivo-us.com 309-278-5303 ext. 1 Assembly Video Available Navigate to the middle of the product page to watch as our product specialists walk you through the assembly process.
Returns: We offer a hassle-free 30 day return on all products. Contact customer support at 309-278-5303 or help@vivo-us.com. Please note: For items ordered in error or no longer needed, the return shipping charges will be at the buyer’s expense. Product Specific Warnings: WARNING: CHOKING HAZARD SMALL PARTS - NOT FOR CHILDREN UNDER 3 YEARS.
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Package Contents A (x1) B (x1) C (x1) D (x2) Mount Center Plate Template Mounting Extensions E (x2) F (x2) G (x1) H (x1) VESA Bracket Bracket Rail Power Adapter Remote I (x4) J (x4) Cable Tie End Caps Included Hardware & Tools S-C (x4) S-A (x4) S-B (x4)
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User Guide Assembly & Installation Remote | Setup & Use pg.20-23 pg.7-19 Troubleshooting Tuya App | Setup & Use pg.24-25 pg.19-26 Voice Control | Setup & Use Amazon Alexa & Google Home pg.27-29...
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Ceiling Mounting Options Determine your intended mounting surface and follow instructions as identified below.
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- Option 1 - Wood Joist Mounting Assembly Steps STEP 1 Attach Mount Extensions (D) to the top of Mount (A) with M6x8mm Screws (S-B) using 4mm Allen Wrench (T-B). Make sure the Raised Holes on the Mount Extensions are facing upward. STEP 2 Mark mounting location as shown using studfinder, Template (C), and pencil.
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STEP 3 Drill mounting holes at marked locations using infographic below. Drill Bit: 3/16” (4.5mm) Hole Depth: 2.2” (55mm) For the pilot hole(s) that align with the keyhole slot(s) on the mount, insert ST6.3x55mm Screw (W-A), leaving a 5mm gap from the ceiling. Do NOT use included Anchors (W-B) for wood or drywall.
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- Option 2 - Solid Wood Mounting STEP 1 Using Template (C), mark the inner 6 holes as shown. Drill mounting holes at marked locations using infographic below. Drill Bit: 3/16” (4.5mm) Hole Depth: 2.2” (55mm) For the pilot holes that align with a keyhole slot on the mount, insert a ST6.3x55mm Screw (W-A), leaving a 5mm gap from the ceiling.
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STEP 2 Hang Mount (A) so the screw heads are through the keyhole openings, then slide the Mount until it is supported by the screw heads. Secure Mount (A) using the remaining ST6.3x55mm Screws (W-A), M6 Washers (W-C), and a Phillips screwdriver. Proceed to STEP 3 on Page 13...
- Option 3 - Concrete Mounting STEP 1 Using Template (C), mark the inner 6 holes as shown. Drill mounting holes at marked locations using infographic below. Drill Bit: 3/8” (10mm) Hole Depth: 2.4” (60mm) Insert Concrete Anchors (W-B) into holes. For the Concrete Anchors that align with a keyhole slots on the mount, insert a ST6.3x55mm Screw (W-A), leaving a 5mm gap from the ceiling.
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STEP 2 Hang Mount (A) so the screw heads are through the keyhole openings, then slide the Mount until it is supported by the screw heads. Secure Mount (A) using the remaining ST6.3x55mm Screws (W-A), M6 Washers (W-C), and a Phillips screwdriver.
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STEP 3 Attach Bracket Rails (F) to Center Plate (B) using M6 Nuts (S-C) and a wrench. Insert End Caps (J) into the ends of Bracket Rails. Slide VESA Brackets (E) onto Bracket Rails (F). Attach M4x8mm Screws (S-D) to the ends of Bracket Rails using 3mm Allen Wrench (T-A).
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STEP 4 Slide VESA Brackets (E) to match your TVs VESA pattern. 200mm 400mm 600mm 800mm Insert Set Screws (S-A) into the ends of VESA Brackets (E) to lock them in place. Tighten using 3mm Allen Wrench (T-A). Loosen the top two Preinstalled Screws (B1) on Center Plate (B) until 5mm of threading is exposed.
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STEP 5 Attach VESA assembly to TV using appropriate mounting screws (M-A through M-D), M8 Washers (M-E), and Spacers (M-F, M-G). Ensure the end of Center Plate (C) with 2 loosened Screws is facing the top of the TV.
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STEP 6 Place the TV with VESA bracket assembly onto Mount (A) by lining up top 2 loosened Screws (B1) and inserting into keyholes at desired height. Tighten Screws. Secure Mount (A) using previously removed Screws (B2) and tighten with a Phillips screwdriver. ≥15mm Clearance between the ceiling and top edge of TV should be no less than 15mm...
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STEP 7 Run cables along mount and use Cable Ties (I) to secure in place. NOTE: Leave some slack in cables to allow for arm movement. Leave some slack in cables to allow for arm movement.
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STEP 8 Plug AC Adapter (G) into Mount (A), and connect to an AC outlet. Use the Remote (H) manual for operating instruction. If Remote is not paired, follow the “Pairing the Remote” instructions on Page 22 to pair the Remote to the Mount. **Warning** Keep hands clear of moving mount to prevent injury.
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Mount Installed On Angled/Sloped Ceiling? ** PLEASE FOLLOW PROGRAMMING INSTRUCTIONS BELOW ** FAILURE TO PROPERLY PROGRAM THE MOUNT PRIOR TO USE ON A SLOPED, PITCHED, OR ANGLED CEILING MAY RESULT IN DAMAGE TO THE INTERNAL MOTOR CAUSING THE MOUNT TO FAIL AND REMAIN STUCK IN THE UP POSITION. Fig 1: Retract Mount to Upright Position Belt is Tight:...
Remote Control Manual Stop Downward Upward Movement Movement Recall Memory Recall Memory Position 1 mem1 mem2 Position 2 mem1 mem2 Memory Button 1 Memory Button 2 Requires 2x AAA Batteries (not included) First Time Use 1. Install two AAA batteries (not included) in the Remote. 2.
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Functions and Features Save & Recall Memory Settings To save a certain location to memory, press and hold the button for 1 seconds. The mount will beep, indicating the position has been saved to memory. To recall memory locations, press and the TV mount will automatically adjust to saved memory location of the corresponding memory button.
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“Unpairing the Remote” instructions on Page 22. Then repeat the pairing steps using the individual Remotes for each Mount. Replacing Remote Replacing the Remote If the original remote has been lost, please contact us 309-278-5303 or help@vivo-us.com. To pair the replacement Remote with the Mount, follow the “Pairing the Remote” instructions on Page 22.
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Mount. If so, plug the Power Adapter into a power source. If there is no buzzer tone or red light power indication, please contact us at 309-278-5303 or help@vivo-us.com to replace the Power Adapter. If the problem persists with the replacement Power Adapter, contact us to replace the product.
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TUYA® Smart | Mobile App Setup & Use DOWNLOAD TUYA SMART APP IN YOUR APP STORE...
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Tuya App | Basic Functions UPWARD MOVEMENT STOP DOWNWARD MOVEMENT MEMORY MEMORY SET 1 RECALL 1 MEMORY MEMORY SET 2 RECALL 2 MEMORY MEMORY SET 3 RECALL 3 Standard Operation Using Arrow Keys UP: Tap the button to move the TV upward toward the ceiling. Press the button to stop the motion.
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Setting Up & Creating an Account TURN ON WIFI CREATE ACCOUNT Before you begin, ensure that Wifi is Open Tuya Smart App and select Sign-Up from enabled on your phone. start screen. Follow on-screen prompts. Pairing to Mount MOTORIZED TV SOLUTION ADD DEVICE Tap Motorized TV Solution in the Auto Tap Add Device or the + icon in upper...
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Pairing to Mount - Cont’ d CONNECT TO WIFI CONNECTION SCREEN If Wifi connection was successful, Select your Wifi from available list connection to your TV mount will and enter password to enable mount begin. Please allow 10-60 seconds for access.
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Unpairing Mount from App From the Home screen, locate your TV mount, then long press to open device options. Option 1: Select Remove Device at the bottom of the screen to unpair the mount from your app. Option 2: Long press the button on the Remote for 5 seconds.
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Syncing Other Mobile Devices To allow other mobile devices to control the TV mount, you will need to first create in the Home app and then invite other users to your Home. HOME MANGEMENT CREATE A HOME Select the ME ( ) icon to navigate to the Tap Create A Home to proceed.
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Syncing Other Mobile Devices - Cont’ d INVITE OTHER MEMBERS JOINING A HOME Tap Add Member and choose an Once app is installed and registered, invitation method. New users will new user will tap the ME ( ) icon on receive link to download Tuya Smart the bottom right.
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Syncing Other Mobile Devices - Cont’ d My Home... My Home... New Home Name Home Management No devices No devices Add Device Add Device Add Device CHANGING HOME SCREEN SELECT NEW HOME Select the icon to navigate to the From dropdown, select the name of the Home screen.
Voice Control Amazon Alexa® & Google Home® Setup & Use...
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Setting Up Amazon Alexa DOWNLOAD AMAZON ALEXA APP SIGN IN Download the Amazon Alexa app from Click "Sign in with Amazon". the App Store or Google Play. Once installed, return to the Tuya app and tap on "me" in the bottom right corner, and tap "Alexa".
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Setting Up Google Home DOWNLOAD GOOGLE HOME APP LINK Download the Google Home app from the Tap "Link with Google Assistant" to App Store or Google Play. Once installed, launch the Google Home app. return to the Tuya app and tap on "me" in the bottom right corner, and tap on "Google Assistant ".
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Voice Commands Action Amazon Alexa® Google Home® Alexa, set <devicename> to up OK Google, set , <deviceName> to up Upward Movement Downward Movement Alexa, set <devicename> to down OK Google, set <deviceName> to down Stop Alexa, set <devicename> to stop OK Google, set <deviceName>...
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Securely store your PC in Clamp on & under desk and more with our clamp-on an under desk mount or keyboard tray options for and wall mount solutions. cart for easy access. all setup types. Explore Endless Workspace Solutions www.vivo-us.com...
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Need Help? We’re Here For You Monday-Friday from 7am-7pm CST Saturday 8am-4pm CST Email Us Chat with Live Agent Give Us a Call help@vivo-us.com www.vivo-us.com 309-278-5303 ext. 1 FOR MORE GREAT VIVO PRODUCTS, CHECK OUT OUR WEBSITE AT: WWW.VIVO-US.COM VIVO-us @vivo_us @VIVOus VIVO...
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