Debugging And Troubleshooting - Plantronics IP40 Administration Manual

10 Debugging and Troubleshooting

If the Answer/End button is lit solid red, there is an error of some kind. With a headset
connected to the adapter, press the Answer/End button to hear a short error message.
A description of each of these errors is described below.
Your network cable is not connected — No 10Base-T or 100Base-TX link could be
detected.
IP Address not found — the device could not obtain an IP address from DHCP.
IP Address conflict — the device got an IP address but another device on the
network is using that address.
Device not configured — the device could not discover a configuration server, or the
configuration server that was discovered or configured in the
NETWORK_TFTP_SERVER parameter did not provide a configuration file. The
IP40 headset adapter does not attempt to discover a configuration server if
CFG_POLLING_ENABLE has been disabled. In this case, the adapter checks if
SRV_0_SIP_UA_DATA_DOMAIN and SUBSCR_0_UA_DATA_SIP_NAME have
been configured.
Registration server not found — the device did not get a response from the
configured registration server.
Registration password failure — the device received a non-repairable 401, 403, or
407 SIP error response from the registrar. It is extremely likely that the username
or password on the device is incorrect.
Registration refused — the device tried to register but received some other type of
SIP error response.
The Plantronics Technical Assistance Center is ready to assist you. You can ask a
question using e-mail, receive service over the Internet, or speak directly with a
representative. Visit
5/29/2009
www.plantronics.com/support
Plantronics IP40 Administration Guide
or call 1-866-304-6652.
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