Troubleshooting - Plantronics CA40 DECT User Manual

TROUBLESHOOTING

UK
PROBLEM
I plugged everything in but the lights won't come on.
Possible Cause
No power
PROBLEM
I cannot hear caller / dial tone.
Possible Cause
CA40 Adapter is not
connected correctly
In Handset mode – audio
is being directed to the
handset not the headset
Out of Range indicator is
blinking and beeping
Remote pack battery
unit is flat
Listen volume too low
Incorrect Configuration Dial
setting for your telephone
Headset is not compatible
with the CA40 Adapter
12
Solution
Check that the AC adapter is connected to the base unit.
Check that the AC adapter is connected to the
mains supply.
Check that the AC adapter is the model supplied by
Plantronics.
Solution
Check that the headset is properly connected to the
remote pack's headset port.
Check that the telephone is connected to the base
unit's telephone port.
Check that the handset is connected to the base
unit's handset port.
Press Headset Button to select correct mode.
Walk back into range.
Recharge the battery by placing the remote pack in the
charger bay.
Adjust the Listen Volume on the remote pack.
Try other Configuration Dial settings on the base unit.
Contact your supplier to check headset compatibility.