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CROS Pure C&G IX
User Guide

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William Freedman
April 30, 2025

Why is my charger blinking green light

Summary of Contents for signia CROS Pure C&G IX

  • Page 1 CROS Pure C&G IX User Guide...
  • Page 2 Content Welcome    Your CROS transmitter    Components and names  Controls  Hearing programs  Signal tones  Daily use    Inserting and removing the transmitter  Turning on and off  Switching to standby mode  Changing the hearing program  Charging  Maintenance and care    Transmitter  Ear pieces  Professional maintenance ...
  • Page 3 Further information    Accessories  Explanation of symbols  Operating, transport, and storage conditions  Disposal information  Troubleshooting  Conformance information  Country-specific information  Important safety information    Lithium-ion rechargeable battery (power cell)  Personal safety  Product safety  Service and warranty ...
  • Page 4 Welcome Thank you for choosing one of our hearing aid accessories. This guide, along with support from your Hearing Care Professional, will help you understand the advantages and greater quality of life this accessory offers. CAUTION It is important to read this user guide thoroughly and completely.
  • Page 5 Your CROS transmitter CROS solutions are designed for people with profound hearing loss in one ear which can not be aided with a hearing aid. A CROS transmitter worn on this ear captures sound from this side and transmits it to the hearing aid on the other ear.
  • Page 6 Two solutions are available: ● CROS solution: For people with normal hearing in one ear and profound hearing loss in the other. Sounds from the side with hearing loss are captured and transmitted wirelessly to the good-hearing side. ● BiCROS solution: For people with profound hearing loss in one ear and less severe hearing loss in the other.
  • Page 7 Components and names ➊ ➎ Ear piece Rocker switch (control, on/off switch) ➋ Receiver ➏ Side indicator ➌ Receiver cable (red = right ear, blue = left ear) and ➍ Microphone receiver connection openings ➐ Charging contacts...
  • Page 8 You can use the following standard ear pieces: Standard ear pieces Size Sleeve 3.0 Vented/Closed/ Power Eartip 3.0 Open Eartip 3.0 Tulip You can easily exchange the standard ear pieces. Read more in section "Maintenance and care". Custom-made ear pieces Earmold 3.0...
  • Page 9 Controls With the rocker switch you can, for example, switch hearing programs. The Hearing Care Professional has programmed your desired functions to the rocker switch. Rocker switch function Press briefly: Program up/down Volume up/down CROS level up/down Press for about 2 seconds: Program up/down Volume up/down CROS level up/down...
  • Page 10 Hearing programs Read more in section "Changing the hearing program". Signal tones Signal tones of the CROS transmitter – like a low battery beep – are sent to the hearing aid. Ask your Hearing Care Professional to configure the signal tones.
  • Page 11 Daily use Inserting and removing the transmitter Colored markers indicate the side: ● red marker = right ear ● blue marker = left ear Inserting the device: For Sleeves, take care that the bend of the Sleeve is in line with the bend of the receiver cable. See the following illustrations.
  • Page 12 Hold the receiver cable at the bend closer to the ear piece. Carefully push the ear piece in ➊ the ear canal Twist it slightly until it sits well. Open and close your mouth to avoid accumulation of air in the ear canal.
  • Page 13 ● It may be helpful to insert the right device with the right hand and the left device with the left hand. ● If you have problems inserting the ear piece, use the other hand to gently pull your earlobe downwards.
  • Page 14   C oncha Lock 3.0 Align the end of the retention strand with the flat end of the receiver. Then press the retention strand towards the receiver until it clicks into place.
  • Page 15 To position the retention strand: Bend the retention strand and position it carefully into the bottom of the bowl of your ear (refer to the picture). Removing a device: Lift the device and slide it over ➊ the top of the ear If the device is equipped with a custom shell or a mold, remove it by pulling the small...
  • Page 16 CAUTION Risk of injury! In very rare cases the ear piece could remain in your ear when removing the device. If this happens, have the ear piece removed by a medical professional. Clean and dry the device after usage. Read more in section "Maintenance and care".
  • Page 17 Switching to standby mode Via remote control, you can switch your hearing aids to standby mode. This mutes the hearing aids. When you leave standby mode, the previously used volume and hearing program are set. Note: ● In standby mode, the hearing aids are not turned off completely.
  • Page 18 Changing the hearing program Depending on the listening situation, your device automatically adjust their sound. Your device may also have several hearing programs which allow you to change the sound, if needed. An optional signal tone can indicate the program change. To change the hearing program, press the rocker switch briefly.
  • Page 19 Charging You have the choice between different charger options: ➊ ➌ Pure Charger Pure Dry&Clean Charger ➋ Pure Portable Charger Place your hearing aids in the charger. Follow the instructions in the charger's user guide. You can also find useful tips for charging in the charger's user guide.
  • Page 20 Low power indication You will hear an alert signal to indicate the power cell is running low. The signal will be repeated every 15 to 30 minutes depending on your settings. Depending on the usage of your hearing aids, you have approximately 1.5 hours to charge your hearing aids before they stop working.
  • Page 21 Maintenance and care To prevent damage it is important that you take care of your device and follow a few basic rules, which will soon become a part of your daily routine. Transmitter Cleaning Your device has protective coating. However, if not cleaned regularly you may damage the device or cause personal injury.
  • Page 22 Drying You can use conventional products to dry your device. Ask your Hearing Care Professional for recommended drying products and for individual instructions on when to dry your device. Storage ● Short-term storage (up to several days): Turn off your device via the rocker switch or place it in the powered charger.
  • Page 23 At 6 month intervals you will have to charge the device to avoid an unrecoverable deep-discharge of the rechargeable lithium-ion battery. Deep-discharged batteries cannot be charged anymore and they have to be replaced. We recommend recharging more frequently than 6 month intervals. Observe the storage conditions in section "Operating, transport and storage conditions".
  • Page 24 Exchanging Exchange standard ear pieces approximately every three months. Replace them sooner if you notice cracks or other changes. The procedure for exchanging standard ear pieces depends on the type of ear piece. In section "Components and names", your Hearing Care Professional has marked your type of ear piece.
  • Page 25 Take particular care that the new Eartip or Sleeve covers the retention rings of the receiver fully. Check the firm fit of the new Eartip or Sleeve. Professional maintenance Your Hearing Care Professional can perform a thorough professional cleaning and maintenance. Custom-made ear pieces and wax filters should be exchanged as needed by your Hearing Care Professional.
  • Page 26 Further information Accessories You can use a smartphone app to control your device remotely (available in many countries). This app allows you to adjust your device from your smartphone and even personalize your hearing experience. Consult your Hearing Care Professional for further information.
  • Page 27 Symbols on the device or packaging CE compliance label, confirms compliance with certain European Directives, refer to section "Conformance information". EMC and radio communications compliance label Australia, refer to section "Conformance information". Indicates the legal manufacturer of the device. Do not dispose of the device with general domestic waste.
  • Page 28 Operating, transport, and storage conditions The device operates in the following environmental conditions (also valid in between uses): Operating conditions Discharging Charging Temperature 0  –   5 0°C 10  –   3 5°C 32  –   1 22°F 50  –   9 5°F Relative humidity 5 ...
  • Page 29 Note that you have to charge the device at least every 6 months. We recommend to charge the device every 3 months. For details refer to section "Maintenance and care". For other parts, such as the charger, other conditions may apply. NOTICE When not in use, please store your hearing aids in the supplied jewel case or charging case (if...
  • Page 30 Troubleshooting Problem and possible solutions Hearing aid emits signal tones. ● Charge the device. ● Refer to the user guide of your hearing aid. Device does not work. ● Turn the device on. ● Charge the device. Observe also the status LEDs on the charger. Device does not charge.
  • Page 31 2014/53/EU concerning radio equipment ● 2011/65/EU concerning restriction of hazardous substances The full text of the declaration of conformity can be obtained from www.wsaud.com/signia. The ACMA compliance mark indicates conformity with the electromagnetic interference standards set by the Australian Communications and Media Authority (ACMA).
  • Page 32 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio...
  • Page 33 Country-specific information USA and Canada Certification information for devices with wireless functionality: CROS Pure C&G IX ● HVIN: RFM003 ● Contains FCC ID: 2AXDT-RFM003 ● Contains IC: 26428-RFM003...
  • Page 34 Important safety information Lithium-ion rechargeable battery (power cell) WARNING A lithium-ion rechargeable battery is permanently built into your device. Incorrect use of the device can cause the lithium-ion rechargeable battery to burst. Risk of injury, fire or explosion! Follow the safety instructions for lithium-ion rechargeable battery in this section.
  • Page 35 WARNING Observe the operating conditions. Pay special attention to protect your device from extreme heat (e.g. fire, microwave oven, induction oven or other high induction fields) and sunlight. Charge your hearing aids only with an approved charger. Ask your Hearing Care Professional for support.
  • Page 36 WARNING Replacement and repair have to be performed by a professional. Therefore: Do not repair or replace the lithium-ion rechargeable battery yourself. In the unlikely event of a lithium-ion rechargeable battery bursting or exploding, keep all combustible materials away. In any of the above cases, return your device to the Hearing Care Professional.
  • Page 37 WARNING Note that any unauthorized changes to the product may cause damage to the product or cause injury. Use only approved parts and accessories. Ask your Hearing Care Professional for support. Do not modify this product without authorization from the manufacturer. If this product is modified, appropriate inspection and testing must be conducted to ensure safe use of the product.
  • Page 38 WARNING Your device may reduce certain background sounds, potentially also traffic or warning signals. WARNING Risk of explosion! Do not use your device in explosive atmospheres (e.g. in mining areas). WARNING Interference with implantable devices The device can be used with all electronic implants that comply with the ANSI/AAMI/ ISO 14117:2012 Electromagnetic compatibility standard for human implants.
  • Page 39 Contraindications WARNING Consult a Hearing Care Professional if you experience any unusual side effects like skin irritation, excessive accumulation of ear wax, dizziness, change in your hearing, or if you think there may be a foreign object in your ear canal. WARNING In case of a known contact allergy, consult the hearing aid manufacturer regarding the presence...
  • Page 40 WARNING A Hearing Care Professional should advise a prospective device user to consult a licensed physician before using the device if the Hearing Care Professional determines that the prospective user has any of the following conditions: Visible congenital or traumatic deformity of the ear.
  • Page 41 Product safety NOTICE Protect your devices from extreme heat. Do not expose them to direct sunlight. NOTICE Do not dry your devices in the microwave oven. NOTICE Different types of strong radiation, e. g. during X-ray or MRI head examinations, may damage devices.
  • Page 42 NOTICE Your devices are designed to comply with international standards on electromagnetic compatibility but interference with nearby electronic devices could occur. In this case, move away from the source of interference.
  • Page 43 Service and warranty Serial numbers Left: Right: Service dates Warranty Date of purchase: Warranty period in months: Your Hearing Care Professional...
  • Page 44 Legal Manufacturer WSAUD A/S Nymøllevej 6 3540 Lynge Denmark Document No. 05443-99T01-7600 EN Order/Item No. 210 293 04 Master Rev01, 05.2023 0123 www.wsaud.com © 06.2023, WSAUD A/S. All rights reserved www.signia.net...
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