signia Contrast S+ Manual
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signia Contrast S+ Manual

East kent nhs audiology services
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East Kent Hospitals University
NHS Foundation Trust
Information about your
hearing aid
East Kent NHS Audiology Services

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Summary of Contents for signia Contrast S+

  • Page 1 East Kent Hospitals University NHS Foundation Trust Information about your hearing aid East Kent NHS Audiology Services...

  • Page 2: Table Of Contents

    Contents Introduction ................4 Types of hearing loss .............. 6 Hearing aids ................8 Frequently asked questions ..........10 Getting started with your hearing aids ......14 Ear mould hearing aids ............20 LifeTip hearing aids .............. 26 Communication tactics ............30 The patient journey ..............
  • Page 3 What to do if the aid stops working ........36 Repair service ................ 38 Battery replacement service ..........40 Sources of further information ..........41 Please note: For further and more comprehensive safety information please refer to your product user guide and safety guide.

  • Page 4: Introduction

    Introduction Congratulations on getting your hearing aid(s), the first step towards better hearing. There is no doubt that, with practice, it will make a real difference towards your quality of life. Please take the time to read this guide as it will help you to get the best out of your new digital hearing aid.

  • Page 5: Your New Hearing Aid

    Your new hearing aid All hearing aids supplied by the NHS are highly advanced, digital aids. Your hearing aid has been programmed electronically to take into account your individual requirements. This begins with your Audiologist performing a hearing assessment.

  • Page 6: Types Of Hearing Loss

    Types of hearing loss Audiogram of familiar sounds FREQUENCY IN CYCLES PER SECOND (Hz) 1000 2000 4000 8000 Please note: Mild People often have hearing Moderate thresholds spanning two or Moderately-severe more of these classes of hearing loss in different Severe pitches / ears.
  • Page 7 May have difficulty following speech, especially in noisy situations. This type of loss is often noticed by family first rather than the patient. Often has difficulty following speech and misses other quiet noises. Amplification is very successful for this loss, but the patient also needs to use good hearing tactics.

  • Page 8: Hearing Aids

    Hearing aids If your hearing is suitable, you will be offered digital hearing aids. This means that they are programmed with a computer to a prescription suitable for your loss. Your hearing aid(s) may look like one of these: Contrast Contrast Contrast Contrast...
  • Page 9 A hearing aid cannot give you perfect hearing but they should help you to hear everyday sounds like clocks ticking, birds singing, etc. The aid(s) should also make speech a bit clearer for you, so you don’t have to listen as hard. It should help you hear when people are speaking to you and give you more confidence.

  • Page 10: Frequently Asked Questions

    Frequently asked questions Will I have normal hearing with hearing aids in? No, the hearing aids can only work with the hearing that you have left. It will sound strange to start off with, but with perseverance it will sound more natural. It should take the strain out of listening though.
  • Page 11 Are there any listening situations that I will still have difficulty hearing, even with my hearing aids? Your hearing aids are programmed to automatically adjust to suit the environment that you are in, however there are limitations to the technology. Sometimes manual programs can be added to help specifically with environments that you find especially hard to hear in.
  • Page 12 I’ve had one hearing aid for a long time and now I have been given two, one for each ear. What will this feel like? The newly aided ear may take a while to get used to wearing a hearing aid, compared to the ear which has had a hearing aid previously.
  • Page 13 Please note: The hearing aids should not get wet. During showering, heavy rain, at the hairdressers etc., they should be removed to prevent damage. If the aid is damaged through negligence a charge may be incurred.

  • Page 14: Getting Started With Your Hearing Aids

    Getting started with your hearing aids Turning ON/OFF Changing the battery Turning the Open the battery hearing aid compartment. • close the battery compartment Turning the hearing aid • open the battery compartment Remove coloured sticker from new battery, place battery in drawer with + symbol on battery + side up.

  • Page 15: Volume Control

    With the controls you can, for example, adjust the volume or switch hearing programs. Your hearing instruments may have a push button or rocker switch. Your audiologist has assigned your desired functions to the controls. With two hearing aids these can be set to adjust the volume on one side and switch hearing programs on the other.
  • Page 16 Programs To change Everyday Listening program press Upon switching the hearing aid the push button on, program one is active. This briefly. program automatically and continually adjusts the digital features of the hearing aid for If using a rocker you, to ensure that speech is switch, changing the comfortable and audible from program may be a...
  • Page 17 Using the telephone Leave your hearing aid in your ear and working normally. Put the telephone receiver to the hearing aid towards the top of your ear as shown in the picture bottom right.  This will make the voice of the person calling louder for you.
  • Page 18 Your programs Depending on how your audiologist has programmed Everyday Listening your hearing aid(s) will determine what program you select. When the program button is pressed once, you will hear two beeps indicating a move onto program two. If the program button is pressed again, you will hear three beeps and so on.
  • Page 19 Remote controls A remote control may also be used to change the volume and hearing programs. The easyPocket ™ remote control is available as an optional accessory for all Contrast models. The miniPocket is an ultra ™ small size remote control which is small enough to carry on a easyPocket miniPocket...

  • Page 20: Ear Mould Hearing Aids

    Ear mould hearing aids Putting your hearing aid in Raise the aid to your ear as You may need to use your shown. Tuck the top point other hand to stretch your of the mould into the fold ear to ease fitting. of your ear.
  • Page 21 Please refer to your User Guide for specific safety information and your user control configuration. Follow the safety information to avoid damage and injury.
  • Page 22 Cleaning and maintenance of your ear mould Carefully remove the ear Carefully reconnect the ear mould from the hearing aid. mould to the hearing aid. Carefully wash the ear Ensure the ear mould and mould under a running tap. hearing aid are connected correctly.
  • Page 23 Left Right...
  • Page 24 How to retube your ear mould Pull old tubing out and Cut end off new tubing keep for later into a taper Push tapered end into Feed through until bend ear mould and feed reaches ear mould and through the hole. If tube is in an upright there are two holes in position...
  • Page 25 Cut tapered end close Line up with old tubing …to same length to the ear mould and cut… Reattach hearing aid to Curve of the ear mould ear mould should line up with curve of the hearing aid...

  • Page 26: Lifetip Hearing Aids

    LifeTip hearing aids Putting your hearing aid in Lift the hearing aid over Take the anchor of the the back of the ear to ThinTube and flick it into secure it into place. the bowl of your ear to improve the retention of Hold the LifeTip between the LifeTip.
  • Page 27 Please refer to your User Guide for specific safety information and your user control configuration. Follow the safety information to avoid damage and injury.
  • Page 28 Cleaning and maintenance of your ThinTube/Tip Wipe the cleaning wire Carefully wipe the LifeTip with a soft cloth. with a soft damp cloth. Carefully screw the ThinTube Carefully unscrew the to the hearing aid to ThinTube from the reconnect. hearing aid. Insert the cleaning wire into the ThinTube from the end that has been unscrewed...

  • Page 30: Communication Tactics

    Communication tactics How to be a human hearing instrument Here are some tactics your family and friends can use to help you hear more easily. It may be helpful to introduce them to your family and friends. Please note: If you are experiencing difficulties communicating with a particular person or in a specific situation, the best thing to do is explain these tactics to them as it’s likely they are not aware.
  • Page 31 gottle of geer ... grumble, groan ... Don’t shout Don’t turn away Don’t cover Keep your voice at a Find a suitable place to your mouth normal level. It is talk, with good lighting, Speak clearly, not too uncomfortable for a away from noise and slowly and use normal hearing instrument user...

  • Page 32: The Patient Journey

    The patient journey Hearing assessment Hearing aid fitting Follow-Up Aftercare includes batteries, repair and fitting advice After care Your hearing aid is expected to remain appropriate for several years. If your needs change, assessments are available through your Audiology team. Please contact us on 01227 864252 arrange an appointment.

  • Page 34: General Notes On Safety

    General notes on safety (For further and more comprehensive safety information please refer to your product user guide and safety guide.) Choking hazard posed by small parts. • Keep batteries, hearing aids and accessories out of children’s reach. • If swallowed, consult a physician or hospital immediately. •...
  • Page 35 Your hearing aids are sensitive to extreme heat, high humidity, strong magnetic fields, x-rays and mechanical stress. • Do not expose your hearing aid to extremes in temperature or humidity. • Do not leave them in direct sunlight. • Do not wear them in the shower or while applying make-up, perfume, aftershave, hair spray or suntan lotion.

  • Page 36: What To Do If The Aid Stops Working

    What to do if the aid stops working Has your hearing aid Does your hearing stopped amplifying aid whistle when it sound? is in your ear? • Turn the aid off and on • Check that the ear again. You may have mould/LifeTip is inserted accidentally altered the correctly and fully into...
  • Page 37 emember to: If none of this solves the Turn OFF and ON problem, contact Audiology to see if it needs to be Check for blockages repaired. Change the battery...

  • Page 38: Repair Service

    Repair service Walk-in hearing aid repairs are available Friday mornings between 9am and 11am at the Kent and Canterbury Hospital and William Harvey Hospital. Thursday mornings between 9am and 11am at the Royal Victoria Hospital, Folkestone. If more time is needed we may have to book you an appointment.
  • Page 39 What is a repair? • Check hearing aid is working correctly • New tubes or hooks • Cleaning of NHS hearing aids • Replace faulty aid as appropriate Hearing aid enquiries Please call 01227 864252 Fax: 01227 868607 Text: 07972 638883 Email: EKH-TR.audiology@nhs.net Our telephone opening times are:...

  • Page 40: Battery Replacement Service

    Replacement battery service Please see the attached list for your local battery replacement service.

  • Page 41: Sources Of Further Information

    Sources of further information Action on Hearing Loss Information: Telephone: 0808 808 0123 (freephone) Textphone: 0808 808 9000 (freephone) Head Office: 19-23 Featherstone Street, London EC1Y 8SL Telephone: 020 7296 8000 Textphone: 020 7296 8001 Email: informationline@hearingloss.org.uk Website: www.actiononhearingloss.org.uk British Tinnitus Association Information: Telephone: 0800 018 0527 free of charge within the UK 0114 250 9922 national rate within the UK...
  • Page 42 Canterbury Hi Kent Resource Centre Hi Kent, 46 Northgate, Canterbury, Kent, CT1 1BE Telephone: 01227 760046 Email: j.lambert@hikent.org.uk Hearing Link Information: Hearing Link is here to give you advice, information and support. Please contact our Helpdesk by phone. Telephone: 0300 111 1113 Head Office: 27-28 The Waterfront, Eastbourne, East Sussex, BN23 5UZ SMS: 07526 123255...
  • Page 43 For deafblind people Telephone: 0300 330 9256 or 020 7520 0972 Textphone: 0300 330 9256 or 020 7520 0972 Fax: 0300 330 9251 Head Office: 101 Pentonville Road, London N1 9LG Email: info@sense.org.uk Website: www.sense.org.uk Signia Hearing Aids Website: www.signia-hearing.co.uk...
  • Page 44 St Peters Road, Margate, Kent, CT9 4AN Tel: 01227 864252 Text: 07972 638883 Fax: 01227 868607 Email: EKH-TR.audiology@nhs.net www.ekhuft.nhs.uk Our telephone opening times are: 10am - 12 noon & 2pm - 4pm. Date of publication: www.ekhuft.nhs.uk 06.2019 Ref: JN9958 © 06.2019 Signia GmbH...

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