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Summary of Contents for Poly Trio 8500
- Page 1 Horizon Poly Trio 8500 User Guide artemis.marketing Horizon Poly Trio 8500 User Guide...
- Page 2 Contents Contents ................................2 Introduction ................................4 How to set up the Poly Trio 8500 ........................5 Phone Keys and Hardware ..........................5 Trio 8500 Hardware Features and Descriptions ....................6 Phone Icons and Status Indicators ........................7 Calls Actions ..............................9 Place Calls ..............................9 Place an International Call ..........................9 Place a Call from Recent Calls ........................9...
- Page 3 Voicemail and Pages ............................22 Connecting Bluetooth Devices ........................23 Make the System Visible to Nearby Bluetooth Devices ................24 Connect a Bluetooth Devices ........................24 Play Audio from a Bluetooth Device ......................25 Horizon Poly Trio 8500 User Guide...
- Page 4 Introduction This user guide will help you to navigate and use your Trio 8500 phone. It will give you an overview of your phone, and walk you through tasks so you can successfully use your phone to perform basic and advanced phone functions.
- Page 5 How to set up the Poly Trio 8500 The phone will arrive pre-configured and needs to be connected to the internet & powered up using Power over Ethernet (PoE) or via AC power supply. Phone Keys and Hardware The figure below shows the main phone keys and features.
- Page 6 Trio 8500 Hardware Features and Descriptions Reference Feature Feature Description Number Sends your audio to call participants and provides Speaker and Microphones audio output for the ringer and speakerphone. Adjust the volume of the audio from the Volume keys speakerphone and ringer.
- Page 7 Call forwarding enabled Incoming call Presence status (Available) Active conference Presence status (Busy or In a Call) Do Not Disturb Enabled Presence status (Away) Favorite Presence status (Do Not Disturb) Placed call Presence status (Offline) Horizon Poly Trio 8500 User Guide...
- Page 8 Received call Presence status (Offline) Missed call New message Wireless network Horizon Poly Trio 8500 User Guide...
- Page 9 Calls Actions Place Calls On Poly Trio 8500, you can call a contact using a number or IP address using the dialpad or onscreen keyboard. Procedure 1. Select Place a Call. 2.Enter your contact's number, or tap the onscreen keyboard and enter an IP address.
- Page 10 Procedure 1. Connect your device with the system over Bluetooth. 2. On your device, place a call to a contact and select Poly Trio 8500 as your audio source. Call a Contact from a Directory You can place a call to a contact directly from your directory or you can select contacts in your directory to call from the Place a Call screen.
- Page 11 1. Select New Call. 2. From the Place an Authorised Call screen, select a number and select Dial. Placing Intercom Calls You can place an intercom call from Poly Trio 8500 to quickly relay a message to a contact. Procedure 1. Select Intercom.
- Page 12 Answering Audio Calls When you receive an incoming call on Poly Trio 8500, you can choose to answer the call in various ways, including answering calls automatically, in the Incoming Calls screen, in the Calls screen, and during a call.
- Page 13 Answer Calls Automatically You can set up Poly Trio 8500 to automatically answer calls using the Auto Answer feature. When enabled, the phone automatically answers all incoming calls using the speakerphone. Your system administrator sets how many times the phone rings before the call is automatically answered.
- Page 14 When you place a call on hold, the Mute key indicators on the system and microphones are red. When you are placed on hold, the Mute key indicators on the system and microphones flash green. Hold a Call You can place any active call on hold on Poly Trio 8500 Procedure During an active call, select Hold If you're in the Calls screen, select the call first.
- Page 15 Consultative transfer—Enables you to speak with the other party before completing the transfer. Choose a Default Transfer type You can choose a default transfer type to use for all calls on Poly Trio 8500. When you choose a default transfer type, the phone uses the selected transfer type for all calls. Consultative is the default transfer type.
- Page 16 Note: When you set your presence status to Do Not Disturb and enable DND on your phone, a message stating that your status is set to Do Not Disturb scrolls under the time display, and the DND icon does not display in the status bar. Enable Do Not Disturb Horizon Poly Trio 8500 User Guide...
- Page 17 You can manage multiple calls that are active, incoming, or held on the system. In the Calls screen, you can view active and held calls, including conference calls. The following figure shows an active call and a held call. Manage a Call from the Calls Screen Horizon Poly Trio 8500 User Guide...
- Page 18 Unmute your audio when you are ready to speak and let your contacts hear you. Procedure Do one of the following: ▪ Tap Unmute ▪ Tap the Mute key on the system. ▪ Tap the Mute key on the microphone. Conference Calls Horizon Poly Trio 8500 User Guide...
- Page 19 You can add up to four contacts to a conference call. Procedure During a conference call, tap Add Participants. Enter a contact's number or select a contact from Contacts or Recent Calls and select Dial. The contact is added to the call after answering. Horizon Poly Trio 8500 User Guide...
- Page 20 When you place a conference call on hold, you place all conference participants on hold. Procedure Select Hold Resume a Conference Call Resuming a held conference call enables all participants to hear the audio of everyone on the call. Procedure Select Resume Call Lists and Directories Horizon Poly Trio 8500 User Guide...
- Page 21 The Recent Calls list on Poly Trio includes missed, received, and placed calls. Each list holds up to 100 entries. View Recent Calls In the Recent Calls list, you can view a list of up to 100 missed, received, and placed call entries.
- Page 22 Navigate to Contacts > Corporate Directory. In the Corporate Directory, select AdvFind. In the search field, enter your search criteria and select Submit. Select a contact and select View to view the contact's information. Voicemail and Pages Horizon Poly Trio 8500 User Guide...
- Page 23 When there are voicemail messages available on the phone, an audible tone plays and an alert displays on the Messages icon. Procedure Navigate to Settings > Features > Voicemail > Message Center. Select a line. Select Connect and follow the voicemail prompts. Connecting Bluetooth Devices Horizon Poly Trio 8500 User Guide...
- Page 24 The Bluetooth feature on Poly Trio systems enables you to place calls on your mobile phone and use the system as a speakerphone for the call. You can also use the system to play audio from media, such as music or videos, from your mobile phone or tablet.
- Page 25 On your device, turn on Bluetooth and select the name of the system in available devices. Play Audio from a Bluetooth Device You can use a Poly Trio system as a Bluetooth speaker for music or videos played on your mobile phone or tablet.
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