Poly Edge E350 User Manual
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Poly Edge E350 User Manual

Poly Edge E350 User Manual

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Advantage Voice
Edge E350
Desk Phone User Guide
Page 1

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Sherry M Pletcher
June 19, 2025

my poly edge E350 phone does not ring before noon. I have adjusted everything that I know how to adjust. Can you help me turn the ringer on?

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Summary of Contents for Poly Edge E350

  • Page 1 Advantage Voice Edge E350 Desk Phone User Guide Page 1...

  • Page 2: Table Of Contents

    Contents Introduction ................................4 Hardware & Interface Overview ..........................5 Hardware Overview ..............................6 Hardware Overview ..............................7 Managing Favorites............................8 Add a Favorite ............................8 Reorder Favorites ............................. 8 Delete a Favorite ............................8 Configuring Favorites ............................. 8 Viewing Favorites.............................. 9 View Favorites on the Favorites List......................
  • Page 3 Contents Directories ................................13 Remove the Message Alert ........................14 Directories ................................14 Move Between Pages ............................ 15 Set the Default Page ............................15 Delete a Page ..............................15 Re-add a Deleted Blank Page ........................15 Pagination ................................15 Using Bluetooth Devices on Your Phone ....................16 Enable Bluetooth ............................

  • Page 4: Introduction

    Introduction This document is intended as a reference outlining the basic specifications of Advantage Voice. This document is not intended to be a step-by-step configuration guide. All calls are routed through Rogers’ private voice (SIP) network. It is important to note that both data and voice traffic can share the same network connection and bandwidth limitations where applicable.

  • Page 5: Hardware & Interface Overview

    Hardware & Interface Overview The Poly Edge E350 phone for Advantage Voice is the ideal solution for the office worker looking for a modern and reliable desk phone for their workplace. It features a 3.5-inch color screen with 14 line keys.

  • Page 6: Hardware Overview

    Hardware Overview E350 Front Reference Feature Feature Description Number LED bar Provides call and phone status information. Line keys Select a phone line, view calls on a line, or quickly call a favorite contact. Softkeys Select context-sensitive keys that display along the bottom of the screen. Pagination key View additional line screens.

  • Page 7: Hardware Overview

    Hardware Overview E350 Back Reference Feature Feature Description Number Stand connection Attach the stand to the phone. This enables the phone to sit at a 30- or slots 60-degree angle. USB port Attach a USB flash drive, a USB headset, or a compatible camera. Power port Connect the phone to a power outlet.

  • Page 8: Managing Favorites

    Configuring Favorites You can add the contacts you call most often to your Favorites list. Managing Favorites Add contacts as favorites from the contact directory, designate an index number for favorites, view favorites on the Home or Lines screen depending on your phone, and delete favorites. Favorites are the contacts in your contact directory that you call most often.

  • Page 9: Viewing Favorites

    Configuring Favorites You can add the contacts you call most often to your Favorites list. 3. From the Edit Contact screen, select Favorite Index and delete the favorite’s index number. 4. Select Save. Viewing Favorites View favorites in the Favorites list on the Directories screen or on the Home or Lines screen. Favorites display consecutively according to their index number.

  • Page 10: Using The Directories

    Directories All Poly Edge E Series phones support a Contact Directory and a Corporate Directory. Using the Directories Use the directories on your phone to view, call, and manage your contacts. Add a Contact to the Contact Directory When you add a contact to your contact directory, choose how much information you want to enter for your contact.

  • Page 11: Add Corporate Directory Contacts To The Local Directory

    Directories All Poly Edge E Series phones support a Contact Directory and a Corporate Directory. Add Corporate Directory Contacts to the Local Directory Add contacts in the corporate directory to the Contact Directory. When you save a corporate directory contact to the Contact Directory, the first name, last name, and phone number of the contact automatically save to the directory.

  • Page 12: Searching The Directories

    5. Your contact list filters based on the text you’ve entered. Calling Contacts from Directories On Poly Edge E Series phones, search for and call contacts in your contact directory, the corporate directory, and the Enterprise Directory, if enabled. Call a Contact from a Directory Place a call to a contact directly from your directory.

  • Page 13: Call A Contact From The Directory Search Screen

    Directories All Poly Edge E Series phones support a Contact Directory and a Corporate Directory. Call a Contact from the Directory Search Screen You can search for and call contacts from the Search screen in your directory on your phone.

  • Page 14: Remove The Message Alert

    Directories All Poly Edge E Series phones support a Contact Directory and a Corporate Directory. Note: there are multiple ways to access your voice mail: Option 1 1. Select the voice mail button Option 2 1. Go to Messages. 2. Select Message Center.

  • Page 15: Move Between Pages

    Delete a blank page that has been auto-appended. You can delete a blank page that has been auto-appended on your Poly Edge E Series phone. Note: You can only delete a page that is blank. If you have added speed dials to the page, you cannot delete the page.

  • Page 16: Using Bluetooth Devices On Your Phone

    Pagination Using Bluetooth Devices on Your Phone Pair and connect compatible Bluetooth devices such as mobile phones, tablets, laptops, or headsets with your phone. If your system administrator enables Bluetooth on your phone, you can pair Bluetooth devices to your phone: When you pair and connect a Bluetooth headset to your phone, you can use the headset to place, answer, and manage calls.

  • Page 17: Connecting A Usb Headset

    Headsets Connect a Bluetooth or USB headset to your phone to place and answer calls. Connecting a USB Headset After you connect a headset to your phone, you can set up your phone to use the headset automatically when answering and placing calls. Your phone does the following behavior when you connect to analog and USB headsets: 1.

  • Page 18: Connecting Other Devices

    Connecting Other Devices You can connect other devices to your phone, including smartphones and PCs. Page 18...

  • Page 19: System Settings

    Phone Settings Basic customizations on the phone include changing the time and date format, setting the backlight intensity, changing office hours and timeouts for Power Saving mode, and viewing and modifying security settings. System Settings You can make basic customizations to your phone’s system settings, including the time and date format, backlight intensity, and Power Saving mode.

  • Page 20: Set The Backlight Intensity

    Phone Settings N Backlight Timeout: The number of seconds the phone is inactive before the backlight dims to its Backlight Idle intensity. The backlight timeout period begins after your last activity, such as an incoming call. Backlight Intensity includes the following settings you can choose from: N Backlight On: The brightness of the screen when there’s activity.

  • Page 21: Power Saving Mode

    Power Saving Mode Poly phones enter power saving mode to conserve energy after being idle for a certain period of time. Determine the period of time that the phone is idle before the screen turns off, and set different idle timeouts for office hours and off hours, such as evenings and weekends.

  • Page 22: Phone Settings

    Phone Settings 2. Select Power Saving > Timeouts. 3. Configure the following settings: A. Office Hours Idle Timeout: The number of minutes (1 to 600) the phone waits during office hours before starting power saving mode. B. Off Hours Idle Timeout: The number of minutes (1 to 10) the phone waits during nonoffice hours before starting power saving mode.

  • Page 23: How Can We Help

    How can we help? There’s more than one way to get support. Call Us My Business Hub Support Articles Billing and account changes Manage your Rogers Business Browse our Advantage Voice services with our self-service Support pages to find the Monday –...

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