Table of Contents Table of Contents...................... 2 Poly Edge E100 phone layout features - front............3 Basic Features ....................4 2.1. Place a call - Use the Handset or Speakerphone..........4 2.2. Transfer a call (Blind transfer) ..............5 2.3.
2. Basic Features 2.1. Place a call - Use the Handset or Speakerphone. When using the speakerphone, the Speakerphone key glows green. Make an outbound call using the handset. 1. Lift the phone’s handset from the cradle. 2. Enter a number using the physical dialpad. 3.
2.2. Transfer a call (Blind transfer) Blind transfer, also known as unattended transfer or cold transfer, transfers the caller to an extension without any interaction between the persons transferring the call and the extension receiving the transfer. 1. While in an active call, press the Transfer soft key. 2.
2.3. Transfer a Call (Consultative transfer) A Consultative transfer, also known as attended transfer or warm transfer, is to transfer the caller to an extension by interacting with the recipient before completing the transfer. 1. While in an active call, press the Transfer softkey. 2.
2.4. Call Forward (How to enable Call Forward) 1. Press More soft key 2. Then Press Forward soft key 3. Select 1 – Always(Disable) of the Forwarding type 7 of 13 Version 1.0...
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4. Then, enter the extension or number to be forwarded to and press Enable soft key. 5. The call forward task is completed (look at the icon and fwd number display on the screen) 8 of 13 Version 1.0...
2.5. Cancel Call Forward 1. Press the More soft key and press Forward soft key. 2. Press Disable soft key to disable the call forward. 3. The call forward is disable and resume to normal. 9 of 13 Version 1.0...
2.6. Conference Calling 1. While on an active call, press the More soft key and press Conference soft key. 2. Enter the extension number or phone number that you want to add to the conference call and press Send soft key. 3.
2.7. Call Pulling Call Pulling means the call will hop over to the new device without interruption or Pause. 1. While in an active call using the mobile app and the user back to office at his/her desk without disconnect the call. User can transfer the call to desk phone without interruption by press the extension button (Call Pulling) 2.8.
3. Voicemail Management User Guide 3.1. Login to Voicemail Press Msgs or dial the voicemail center number follow by your extension and voicemail PIN and #. (From the Desktop Phone) After login to your mailbox, below here is the main menu of the voicemail 3.2.
3.3. Listen to messages (New/Old) Dialpad Description Remarks Advance options Play previous message Repeat the current message Play the next message Delete/ Undelete this message Forward the message to another user Save message to other folder Help (back to Main Menu) Exit 3.4.
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