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USER GUIDE
5.9.3 | April 2020 | 3725-84321-012A
Poly Trio Solution with Skype for Business
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
©
2020 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.
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Related Manuals for Poly Trio 8500
Summary of Contents for Poly Trio 8500
- Page 1 Plantronics, Inc. (Poly — formerly Plantronics and Polycom) 345 Encinal Street Santa Cruz, California 95060 © 2020 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.
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Page 2: Table Of Contents
Before You Begin....................7 Audience, Purpose, and Required Skills................7 Related Poly and Partner Resources..................7 Getting Started....................9 Product Overview of Poly Trio Systems................9 Poly Trio System Hardware Overview..............10 Navigating Poly Trio Phones..................... 13 Accessing Screens on the Poly Trio System............13 Icons and Status Indicators.................. - Page 3 Contents Redial a Number....................... 26 Answering Audio Calls...................... 26 Answer an Incoming Call..................26 Answer a Call When in a Call.................26 Answer Calls Automatically..................27 Answer a Call on a Locked Phone................. 27 Answer an Intercom Call..................27 Decline an Incoming Call....................27 End an Audio Call......................
- Page 4 Adjust Video Quality......................44 Adjust Camera Tracking Settings..................45 Switch Between Video and Content during Video Calls............45 Handling a Mixture of Audio and Video Calls ..............46 Camera Presets on Poly Trio Systems................46 Store Camera Presets....................46 Rename Stored Camera Presets................47 Recording Audio Calls..................48 Guidelines When Recording Calls..................
- Page 5 Contents Share Content using People+Content IP............... 53 Stop Sharing Content with People+Content IP............53 Share Content with People+Content IP over USB..........53 Sharing Content in a Skype for Business Environment............ 54 Share Content in a Skype for Business Video Call..........54 Share Content in a Skype for Business Online Meeting........
- Page 6 Receiving Messages with Group Paging................70 Listen to a Page During an Active Call..............70 Receiving Pages When Not in an Active Call............71 Poly Trio Phone Settings................. 72 Password Required to Access Basic Settings..............72 Time and Date Display...................... 72 Change the Time and Date Format................ 72 Disable the Time and Date Display................
- Page 7 Contents Reboot Your Phone......................77 Update the Phone’s Configuration ................... 78 Test the Hardware......................78 Clean the Touchscreen..................... 78 Accessibility Features..................80 Features for Hearing-Impaired Users................80 Features for Mobility-Impaired Users................80 Features for Vision-Impaired and Blind Users..............81 Troubleshooting....................82 Check the Status of Paired Device...................
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Page 8: Before You Begin
▪ Polycom RealPresence Group Series video collaboration system Note: The Poly Trio 8500 system, Poly Trio 8800 system, and Poly Trio Visual+ accessory are also known as the Polycom Trio 8500 system, and Polycom Trio 8800 system, and Polycom Trio Visual+ accessory or Polycom RealPresence Trio 8500 system, Polycom RealPresence Trio 8500 system, and Polycom RealPresence Trio Visual+ accessory. - Page 9 Before You Begin ▪ Polycom Collaboration Services help your business succeed and get the most out of your investment through the benefits of collaboration.
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Page 10: Getting Started
Product Overview of Poly Trio Systems Poly Trio systems support audio-only conference calls in a Skype for Business Server 2013, 2015, and 2019 environments along with point-to-point, bridge, and Skype for Business video calls. -
Page 11: Poly Trio System Hardware Overview
• Pairing with Polycom RealPresence Group Series systems • Placing video calls with Polycom EagleEye Mini USB cameras, Poly EagleEye Cube USB cameras, Poly Studio cameras, or Logitech C930e webcams • Placing video calls with Polycom EagleEye IV USB cameras or Polycom EagleEye Director II cameras •... - Page 12 Getting Started Poly Trio 8500 System The following figure displays the hardware features on Poly Trio 8500 systems. The table lists each featured numbered in the figure. Figure 1: Poly Trio 8500 system hardware features Poly Trio 8500 System Hardware Feature Descriptions...
- Page 13 Getting Started Poly Trio 8800 System The following figure displays the hardware features on Poly Trio 8800 systems. The table lists each featured numbered in the figure. Figure 2: Poly Trio 8800 system hardware features Poly Trio 8800 System Hardware Feature Descriptions...
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Page 14: Navigating Poly Trio Phones
The phone has icons, status indicators, and user screens to help you navigate and understand important information on the state of your phone. Accessing Screens on the Poly Trio System You can access the following screens on your phone: •... - Page 15 Accessing the Place a Call Screen The Place a Call screen on Poly Trio displays when you select Place a Call on the Home screen or when the system is idle (if set by your administrator). Place a Call screen From the Place a Call screen, you can access the dialpad, Contacts, Recent Calls, and the Calendar.
- Page 16 Getting Started Figure 4: Active call on the Calls screen You can also view active and held calls on the phone. If the phone has multiple lines, active and held calls display under the associated line.
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Page 17: Icons And Status Indicators
Getting Started Figure 5: Multiple calls on the Calls screen Icons and Status Indicators The following table displays the icons and status indicators that display on your phone. Icons and Status Indicators Icon Description Registered line Unregistered line Active call USB device attached Missed call Placed call... -
Page 18: Entering Information Using The Onscreen Keyboard
Getting Started Icon Description Do Not Disturb enabled Bluetooth Wireless status (Poly Trio 8800 system only) Paired device Related Links Features for Hearing-Impaired Users on page 80 Entering Information Using the Onscreen Keyboard The onscreen keyboard enables you to enter information into text fields using the touchscreen. - Page 19 Getting Started • Short-press the globe key to rotate through enabled languages. The space bar displays the current language and keyboard layout.
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Page 20: Logging In To And Locking The System
Signing In to Skype for Business on Your Phone ▪ Locking Poly Trio You can log in to and lock a Poly Trio system with the Skype for Business user credentials provided by your system administrator. Signing In to Skype for Business on Your Phone Use one of the following methods to sign in to a Poly phone with your Skype for Business credentials: •... -
Page 21: Sign In To Skype For Business Using Web Sign In
If your system administrator has set up the system to lock when it isn’t in use, you must unlock it before you can use the system. You can use your lock code to unlock Poly Trio systems. With the system locked, you can do the following: ▪... -
Page 22: Set A Lock Code
Logging In to and Locking the System ▪ Enter a password to answer incoming calls. Related Links Place a Call from a Locked Phone on page 25 Answer a Call on a Locked Phone on page 27 Set a Lock Code When you sign in to Skype for Business on your phone, the phone prompts you to set a lock code. -
Page 23: Audio Calls
Placing Audio Calls Poly phones enable you to place calls to local numbers, international numbers, and Skype for Business contacts. You can initiate calls from your favorites list, recent calls list, and your phone directory. From a locked phone, you can place calls to numbers authorized by your system administrator. -
Page 24: Place A Call From Recent Calls
Skype for Business calls from the phone. Procedure 1. Connect your Poly Trio system to your computer using a USB cable. 2. In the Skype for Business client, select a contact. 3. Right-click on the contact and select Call > Skype for Business Call. -
Page 25: Place A Call Over Bluetooth
For more information refer to your mobile phone or tablet's product documentation. Procedure 1. Connect your device with the phone over Bluetooth. 2. On your device, place a call to a contact and select the Poly Trio as the audio source. Related Links Connecting Devices Using Bluetooth Call a Favorite Contacts you add as favorites display at the bottom of the Home screen with an avatar. -
Page 26: Place A Call From A Locked Phone
Procedure » From the Place an Authorized Call screen, choose a number and select Dial. Related Links Locking Poly Trio on page 20 Placing Intercom Calls Like a normal call, the intercom feature enables you to place a call to a contact. -
Page 27: Redial A Number
Audio Calls The phone plays a tone and the contact’s phone answers the call automatically. 4. After your contact answers the call, speak your message and select Hang Up 5. Select Resume Redial a Number Your phone automatically keeps a record of all calls placed. You can recall the last contact you called using Redial, if enabled by your system administrator. -
Page 28: Answer Calls Automatically
2. Enter your password and select Enter. The call connects. Related Links Locking Poly Trio on page 20 Answer an Intercom Call When you receive an intercom call, your phone answers the call automatically as long as you don't have an active call already. -
Page 29: End An Audio Call
Audio Calls Procedure » In the Incoming Call screen, select Decline. Related Links Answer an Incoming Call on page 26 End an Audio Call You can end active calls at any time. To end a held call, resume the call and then end it. Procedure »... -
Page 30: Choose A Default Transfer Type
Audio Calls • Consultative transfer - Enables you to speak with the other party before completing the transfer. Choose a Default Transfer Type Your phone is preconfigured to use consultative as the transfer type, but you can choose a default transfer type to use for all calls on your phone. -
Page 31: Rejecting Calls With Do Not Disturb
Audio Calls Rejecting Calls with Do Not Disturb Do Not Disturb (DND) enables you to set your phone to automatically reject calls when you don’t want to be interrupted. When you enable DND, you see the following: • The DND icon displays in the status bar. -
Page 32: Forwarding Incoming Skype For Business Calls
Audio Calls Forwarding Incoming Skype for Business Calls You have several options when forwarding calls with a phone registered with the Skype for Business Server. You can forward calls to contacts, to voicemail, or to a group of contacts. Simultaneously Ring a Group of Contacts In the Skype for Business client, you can choose to simultaneously ring a group of Skype for Business contacts when you receive incoming calls. -
Page 33: Managing Multiple Calls
Audio Calls Managing Multiple Calls Manage multiple active, incoming, or held calls. In the Calls screen, you can view active and held calls, including conference calls. The following figure shows an active call and a held call. Figure 6: Multiple calls on the Calls screen Manage a Call from the Calls Screen From the Calls screen, you can manage a call by holding, resuming, or transferring the call. -
Page 34: Unmute The Microphones
Audio Calls Unmute the Microphones Unmute your audio when you’re ready to speak and let others on the call hear you. Procedure » Do one of the following: ▪ Select Unmute ▪ Select the Mute key on the phone. ▪ Select the Mute key on the microphone. -
Page 35: Conference Calls
• Managing Skype for Business Conference Participants You can initiate and manage up to 24 Skype for Business conference calls on a Poly Trio system. However, you can have only one active conference call in progress. You can also manage individual participants, enable announcements, and lock a conference. -
Page 36: Initiate A Group Conference Call
Conference Calls Initiate a Group Conference Call Initiate a conference call with a group of Skype for Business contacts. Procedure 1. Go to Contacts > Groups. 2. On the Groups screen, select a group. 3. Select Dial All. 4. Select Yes to confirm that you want to dial all contacts in the group. The phone calls each contact in the group one at a time and adds them to a conference call. -
Page 37: Exit The Participants List
Conference Calls Figure 7: Participants list for a Skype for Business conference Exit the Participants List To view the Home screen or navigate to menu options, exit the Participants list. Procedure » Select Back If you need to return to the Participants list, select the Participants icon. -
Page 38: Muting Conference Participants
Conference Calls • Remove participants from the conference call • Promote an attendee to presenter or demote a presenter to an attendee • Enable or disable conference announcements • Lock or unlock a conference Muting Conference Participants Only presenters can mute and unmute conference participants. If a presenter mutes your audio, a notification displays on your device and a Mute icon displays next to your name in the participants list. -
Page 39: Enable And Disable Conference Announcements
Conference Calls Enable and Disable Conference Announcements Presenters can choose to enable or disable announcements during a Skype for Business conference call, if enabled. When enabled, announcements play during the following situations: • A presenter mutes or unmutes the audience. •... - Page 40 Conference Calls Procedure » Select the participant and do one of the following: • To allow the participant to join the call, select Admit. • To prevent the participant from joining the call, select Deny.
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Page 41: Video Calls On Poly Trio Systems
You can pair any Poly Trio system with a Poly Trio Visual+ accessory. ▪ You can pair a Poly Trio 8500 or Poly Trio 8800 system with a Poly Trio Visual+ accessory or Poly Trio VisualPro system. Poly Trio systems support the following cameras when paired with a Poly Trio Visual+ accessory: ▪... -
Page 42: Tips For Video Calls
40 Video Call Settings Update video settings to change the way video calls display on your Poly Trio system . If you update settings during a call, the phone does not apply them until the next call. Note: Some of the features described in this section require access to the Basic settings menu. If your phone requires a password to access the Basic settings menu, contact your system administrator for assistance. -
Page 43: Improve Video Clarity
You can choose how video and content display when using multiple monitors. The number of layout options and the combinations you can choose varies with the number of monitors connected to the Poly Trio system and how your administrator configures the default layout. •... -
Page 44: Adjust The Video Display
Video Calls on Poly Trio Systems Adjust the Video Display You can adjust video settings to control the appearance of video you receive from the far end. Depending on how the far end video's aspect ratio differs from your display's aspect ratio, you can adjust how the video image displays on your screen. -
Page 45: Start Video During An Audio Call
Procedure » On the Call screen, select Start My Video. Adjust the Camera Position During a Call You can control the position of a Poly camera during or before a video call. Procedure 1. Do one of the following: ▪... -
Page 46: Adjust Camera Tracking Settings
Switch Between Video and Content during Video Calls By default, when someone shares content during a video call on Poly Trio systems, the content displays instead of participant video streams. You can configure the system to display the participant video stream instead of shared content. -
Page 47: Handling A Mixture Of Audio And Video Calls
Camera direction ▪ Snapshot of the camera view Store Camera Presets You can store camera presets during a call or when the Poly Trio system is idle (if you have a connected Poly camera). Procedure 1. Do one of the following: ▪... -
Page 48: Rename Stored Camera Presets
Video Calls on Poly Trio Systems ▪ On the Home screen, select Camera. 2. Adjust the camera to the desired position and zoom level. 3. Select Presets. The available and stored preset positions display. 4. Press and hold a preset position numbered 0 to 9. -
Page 49: Recording Audio Calls
Delete a Recording You can connect a USB flash drive to a Poly Trio system and record audio calls onto the drive. Recordings save as .wav files on the USB flash drive, and you can record up to four hours in one .wav file. -
Page 50: Record A Call
Recording Audio Calls Record a Call The phone allows you to record an active audio call. Make sure to inform your contacts on the call before you begin recording. Some things to note about recording: • You can’t record when there are no connected calls, when you place a new call to transfer a call or initiate a conference, or when you have an incoming call. -
Page 51: Browse Recorded Calls
Recording Audio Calls • Select Menu > Stop Recording • Select Hang Up. When you stop recording, the USB icon displays in the status bar. Browse Recorded Calls You can browse recorded files stored on the USB flash drive connected to supported phones. Procedure »... -
Page 52: Stop Playing A Recording
Recording Audio Calls Stop Playing a Recording After you finish listening to a recording, you can stop playing it by exiting the recording. Procedure » Select Exit. Rename a Recording By default, recordings are labeled with the date of the recording. You can rename recordings to provide them with more meaningful names. -
Page 53: Sharing Content On Poly Trio Systems
Share Content using the Polycom Content App You can share content in and out of calls when your Poly Trio system is paired with a Poly Trio Visual+ accessory, a Poly Trio VisualPro system, or a RealPresence Group Series system. -
Page 54: Sharing Content With The Polycom Content App
• Mac computer: Go to Finder. Search for and run the People+Content IP application. 2. Enter the IP address or host name of the Poly Trio system and the meeting password, if one is set. 3. Select Connect. 4. Open the content you want to share and select Play Stop Sharing Content with People+Content IP When you are done showing content, stop People+Content IP. -
Page 55: Sharing Content In A Skype For Business Environment
Share Content in a Skype for Business Online Meeting When you join a Skype for Business online meeting from Poly Trio, you can share content by also joining the meeting from your computer. -
Page 56: Sharing Content From An Apple Device
To share content from your Apple device using AirPlay, your device must be on the same network as the Poly Trio system. If your device is on a different network than the Poly Trio system, you can connect to Poly Trio 8800 with AirPlay using Bluetooth. However the network that the Apple device is on must be able to communicate with the Poly Trio system’s network. -
Page 57: Share Content With An Hdmi Or Vga Connection
Share Content Automatically When Idle You can share content using a Poly Trio VisualPro or RealPresence Group Series system while the Poly Trio system is idle. After you end the call and the Poly Trio system is idle, the content displays automatically. -
Page 58: Using The Calendar
When connected to Microsoft Exchange Server, you can view and join meetings scheduled in Microsoft Outlook from your phone. If you have a device such as Poly Trio Visual+ paired to your Poly Trio system, you can connect to the call from the monitor as well. -
Page 59: View Meeting Details
Using the Calendar View Meeting Details When you select a meeting on the calendar, you can view the meeting’s start and end time, location, organizer, invitees, and meeting description. Figure 8: Meeting details Procedure » On the calendar, select a meeting. The meeting details screen displays. -
Page 60: Choose A Meeting Reminder Type
Using the Calendar Choose a Meeting Reminder Type Choose a meeting reminder type that determines if an alert tone plays each time a meeting reminder displays. The following options are available for meeting reminders: • Silent—The meeting reminder displays without an alert tone. •... -
Page 61: Join A Meeting From A Meeting Reminder
Using the Calendar Join a Meeting from a Meeting Reminder Join a meeting from the meeting reminder when it displays before a meeting, if enabled. Procedure » Select Join. Join a Meeting with an Alternate Number If the meeting organizer has provided alternate numbers you can use to join the meeting, you can view and use alternate numbers to join the meeting. -
Page 62: Call Lists And Directories
▪ Skype for Business Contacts Poly phones support a recent calls list, a local directory, and a corporate directory. Your phone can also support a Skype for Business Directory, depending on your server and if enabled by your system administrator. -
Page 63: Delete A Recent Call Entry
Call Lists and Directories Procedure 1. Next to a call entry, select Info 2. Tap Edit 3. Edit the number then select Dial. Delete a Recent Call Entry You can delete any call entry from the Recent Calls list. If you delete or move call entries on the phone, the changes save to that phone only. If you delete call entries in the Skype for Business client, the changes save to that phone and in the Skype for Business client. -
Page 64: View Contact Details
Call Lists and Directories 3. Select Save. View Contact Details From your local directory, you can view information for any contacts saved to the directory. Procedure 1. Go to Contacts > Local Directory. 2. Choose a contact. The Details screen displays with the contact’s name, number, and any additional information, such as a job title or email address. -
Page 65: Remove A Favorite
Call Lists and Directories 3. On the Details screen, select Favorite Remove a Favorite Remove a favorite contact to make room for a new favorite. Procedure 1. Go to Contacts > Local Directory. 2. Select a contact. 3. On the Details screen, select Favorite Corporate Directory Your system administrator can set up your phone so that you can access a corporate directory, which lists contacts and groups within your company. -
Page 66: Add Corporate Directory Contacts To The Local Directory
62 Skype for Business Contacts When you sign in to Skype for Business on a Poly phone, your phone displays up to 3000 contacts and groups from your Skype for Business client Contacts list. You can perform the following actions for the contacts on your phone: ▪... -
Page 67: View Skype For Business Contacts
Call Lists and Directories ▪ Poly phones ▪ Skype for Business client ▪ Outlook ▪ Outlook Web Application View Skype for Business Contacts View a list of up to 200 Skype for Business contacts in the Contacts list on your phone. -
Page 68: View Skype For Business Contact Groups
Call Lists and Directories Your contact’s presence status and information display. 4. Update the contact’s information. 5. Select Save. View Skype for Business Contact Groups View groups that you create in your Skype for Business client on your phone. Procedure 1. -
Page 69: Search For A Skype For Business Contact
Call Lists and Directories Search for a Skype for Business Contact The Skype for Business Address Book Service (ABS) enables you to search for Skype for Business and Microsoft Outlook contacts in the Skype for Business Directory. Procedure 1. Go to Contacts. 2. -
Page 70: Voicemail And Pages
Voicemail and Pages Topics: ▪ Access Skype for Business Voicemail Messages • Managing Skype for Business Voicemail Messages ▪ Receiving Messages with Group Paging You can send, broadcast, and access a variety of audio messages on the phone. Note: Your phone may not support all of the features described in this section. Check with your system administrator to find out which features are available. -
Page 71: Delete Voicemail Messages
Voicemail and Pages Delete Voicemail Messages After you listen to a voicemail message, you can delete it. Procedure » Choose a message and select Delete. Mark Message as Read You can choose to mark unread messages that you don’t want to listen to as read. Marking a message as read removes the message alert. -
Page 72: Receiving Pages When Not In An Active Call
Voicemail and Pages • If configured by your administrator, standard priority pages play during active calls. Otherwise, the page displays on your phone as pending. • Priority and emergency pages play immediately. Note: If you adjust the volume of a normal, nonemergency page while it plays, the phone uses the adjusted volume for all subsequent nonemergency pages. -
Page 73: Poly Trio Phone Settings
Poly Trio Phone Settings Topics: • Password Required to Access Basic Settings • Time and Date Display • Set the System Language • Enable or Disable Number Formatting • Power Saving Mode • Control Which Device Plays Audio • Set a Ringtone for Incoming Calls •... -
Page 74: Disable The Time And Date Display
3. Select Enable or Disable. Power Saving Mode By default, Poly phones enter power saving mode and turn off the screen after being idle for a certain period of time to conserve energy. You can determine the period of time that the phone is idle before the screen turns off, and you can set different idle timeouts for office hours and off hours, such as evenings and weekends. -
Page 75: Change Your Office Hours For Power Saving Mode
Poly Trio Phone Settings Note: By default, Poly Trio systems enter power saving mode after a period of idle time to conserve energy. However, Poly Trio systems don’t enter power saving mode while idle in the Bluetooth or Wi-Fi menus. To ensure that the system enters power saving mode, exit the Bluetooth or Wi-Fi menu. -
Page 76: Change User Detection For Power Saving Mode
You can set the level of sensitivity that the system uses to detect users within its proximity. When the Poly Trio system detects users in its vicinity, the screen remains active. Set the sensitivity to 0 to disable the user detection feature for either office hours or off-hours. -
Page 77: Update Your Skype For Business Presence
Poly Trio Phone Settings Related Links Features for Hearing-Impaired Users on page 80 Update Your Skype for Business Presence You can update your Skype for Business presence status and presence information on the phone. When you change your presence on any device, the information is automatically updated in the Skype for Business client. -
Page 78: Maintaining Your Phone
Maintaining Your Phone Topics: • Investigate Warnings • Reboot Your Phone • Update the Phone’s Configuration • Test the Hardware • Clean the Touchscreen When the phone isn’t operating properly, investigate or troubleshoot issues along with any other tasks your administrator may ask you to perform. Investigate Warnings When a phone is unable to perform certain tasks, a Warning icon displays in the status bar and on the Settings icon on the Home screen. -
Page 79: Update The Phone's Configuration
Maintaining Your Phone Update the Phone’s Configuration Your system administrator may ask you to update the configuration for your phone to apply any changes to the phone settings, which you can do without rebooting it. Procedure 1. Go to Settings > Basic. 2. - Page 80 Maintaining Your Phone Note: If the screen is still dirty after cleaning, dampen a soft, lint-free cloth with an isopropyl alcohol and water solution of 50:50, then wipe the screen with the cloth. Always use the dampened cloth to apply the solution; never apply the solution directly to the screen because the solution could seep inside the screen or stain the phone.
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Page 81: Accessibility Features
Features for Mobility-Impaired Users • Features for Vision-Impaired and Blind Users Poly products include a number of features to accommodate hearing, vision, mobility, or cognitively impaired users. Features for Hearing-Impaired Users Your phone includes many features that enable users with hearing impairments to use various features on the phone. -
Page 82: Features For Vision-Impaired And Blind Users
10 Features for Vision-Impaired and Blind Users Poly phones include various features that enable users with visual impairments to use many of the features on the phone. The following table lists the accessibility features for visually impaired and blind users. -
Page 83: Troubleshooting
Send Log Files to the Skype for Business Server Using the System Web Interface • Reset the Phone to Factory Defaults If you’re having issues with your Poly phone, you can try the troubleshooting options and solutions in the following topics to resolve certain issues. Check the Status of Paired Device If a video or content stream doesn’t display on the monitor, check that the Poly Trio Visual+, Trio... -
Page 84: Tips For Resolving Content Sharing Issues
Troubleshooting Tips for Resolving Content Sharing Issues Content not displaying when shared on a Poly Trio system may involve an issue with the network configuration. Try one of the following solutions: • Make sure your device is on the same network as the room system. -
Page 85: Reset The Phone To Factory Defaults
Troubleshooting Reset the Phone to Factory Defaults Access the phone reset option without having to enter an administrator password. After the administrator configures this feature on the phone, you can reset the phone to factory default settings. Procedure » Go to Settings > Basic > Reset to Factory.
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